Hallmark Chamberlain Court

My father is a resident in the nursing section of this care home. He is extremely well looked after by the very kind and caring staff. The staff know him very well and are able to communicate with him despite his profound deafness. They always cater to his needs and wishes and he is treated with kindness, dignity and respect. The staff always contact me if they have any concerns regarding my father, which I really appreciate.

My sister who is 56 moved to Chamberlain Court in May as she could not cope with the lockdown restrictions due to her Alzheimer's condition. Although I could not visit the home, it was clear to me that all of the staff went out of their way to do what was best for her given that she was the youngest resident by many years. Last month she was depressed and worried about her future and after speaking to the General Manager the carers responded quickly by increasing individual support and activities for her. I have no doubt that the staff genuinely care and continue to look for ways to make my sister's life as positive and enjoyable as possible. The review below reflects the fact that I have not yet been able to enter the home other than for controlled visits.

We have experienced excellent service and care from our first meeting at Chamberlain Court. Without exception, the staff have been friendly, caring and knowledgeable. Definitely the best in the area!

My husband, with dementia, and I following a lung operation, have just spent a month at Chamberlain Court in Tunbridge Wells. The care we received was excellent in every way and we were made to feel so welcome at all times. I was able to recover knowing my husband was being expertly cared for on their designated Floor 2.

The Chamberlain team have been fantastic, patient and supportive, helping my dad settle in. Everyone is always friendly, smiling and happy to help. The services, food and overall facilities are excellent. Thank you.

My mother lived on her own aged 95, but losing her short term memory so reluctantly considered a care home. On seeing Chamberlain Court amongst 4 others, I was very pleasantly surprised. The smell of urine didn't greet you upon entering, the residents weren't sitting around on plastic-covered chairs, bored, but in the cafe chatting to one another tea/coffee and cakes listening to the pianist playing popular tunes of their day. Otherwise, they were participating in activities, hair done or a manicure or watching a film in the cinema. We realised how important like-minded residents are with similar life experiences and a reason to rise each day. Chamberlain Court has totally lived up to our expectations and my mother has blossomed. It's a pleasure to visit this happy talkative mother who is filling her day with pleasure and friendships. The staff are magnificent from top to bottom. Each smile greets you when passing, is totally attentive and seems to care hugely about their residents treating them with the utmost respect in their home from home. So glad to have found Chamberlain Court and know my mother is safe, happy and well looked after.

A degree of consistency in staff is also important, Chamberlain Court seems to have a relatively small turnover - important.

The care that mum is getting at the moment is excellent.

A good range of activities is provided.

Just two downsides, a very vocal resident, who did disturb my husband through the night. Bell took a long time to be answered on two occasions. Otherwise, a good experience and if need be will use the home again.

Chamberlain Court is an excellent care home. My mum is happy, well cared for and safe. I would have no hesitation to recommend it.

The care home is fantastic. The staff and nurses are wonderfully caring. The design of the interior of the building is purpose made. The administration is spot on.

Visiting my mother is a pleasure as the staff never make one feel a nuisance or in the way, and as well as her room there are several places to go for a chat and a cup of tea or coffee. The bright modern interior always appears clean thanks to the domestic staff. I cannot praise the attitude of the staff highly enough.

Mum has been a resident now for 12 months. Her physical and more importantly mental health has improved dramatically. It's a pleasant place to be with excellent staff, amenities and entertainment.

We moved my father-in-law to Chamberlain Court a few months ago. This has been the best thing ever. He loves Chamberlain Court and all the staff love him. Without any exaggeration everything is perfect.

Chamberlain Court is an excellent care home. The staff are friendly and attentive and the general atmosphere is welcoming. The facilities for both resident's and guests are excellent.

After searching for a suitable care home for my next of kin, I was recommended Chamberlain Court. As I walked through the doors 4 months ago I knew I had the solution for my dear friend.

Was impressed by future programme of events for the next few months.

Both my parents have been diagnosed with dementia which has deteriorated over the last 18 months. Both their needs are different as their types of dementia differs and slowly we and they realised that they were no longer able to cope at home. Their 1st stay was for short respite stay but in the last two months, they moved in on a permanent basis. Myself and my sisters were initially worried how they would feel leaving the family home but they have both settled in really well and feel much better in themselves now they know they are cared for and that they don't have to worry. They have both said they wouldn't want to be anywhere else.

The facilities at Chamberlain Court are exceptional and the staff really are second to none. I can honestly say it is like being part of a big family; everyone is so friendly, incredibly kind and very importantly, extremely jolly. It is a joy to visit my parents and as a family member you are made to feel like one of the big family too.

Excellent care home. Will definitely use again for respite when the need arises. All staff friendly and really helpful. My husband looked after extremely well. Well maintained and clean care home.