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Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS
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Hallmark Chamberlain Court, Tunbridge Wells
Hallmark Chamberlain Court, Tunbridge Wells
Hallmark Chamberlain Court, Tunbridge Wells

Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a...  

Care Provided by Hallmark Chamberlain Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,210N/A
Residential Dementia CareFrom £2,290N/A
Nursing CareFrom £2,610N/A

Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.

Contact Hallmark Chamberlain Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Judy Heathfield-Eliott (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (72)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Hallmark Chamberlain Court Reviews (115)

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9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.915) out of 10, based on 22 reviews in the last 2 years. Over all time Hallmark Chamberlain Court has 115 reviews.

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Review from A D (Power of Attorney of Resident) published on 18 October 2024 Submitted via Website
Overall Experience

My involvement with the care home has been from a professional standpoint. I can say that they have been immensely helpful in settling my client and making her feel at home. My client commented to me that 'you made the right choice' even though it was a decision we made together so I am pleased that she is happy and becoming a part of the caring family atmosphere at Chamberlain Court.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words and we are delighted that your client has settled so well and enjoying life at Chamberlain Court.

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Review from T M (Brother of Resident) published on 30 September 2024 Submitted via Postal Card
Overall Experience
My brother with diabetes and heart failure has been really happy at Chamberlain Court. The staff have been amazingly kind and thoughtful carrying brilliantly with his increasing frailty and progressing dementia. His time there has been better than we could have hoped for

My sister-in-law has tragically severe Frontotemporal disease and is incapable of self-care, speech or recognition. Despite this, the staff have looked after her with skill and compassion. Even to the extent of organising choral singers for her birthday, knowing her past involvement in choral singing at a high level.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this wonderful review, we are so grateful.

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Review from C H (Next of Kin) published on 6 August 2024 Submitted via Website
Overall Experience

Amazing & wonderful place. Very, very happy to see my loved one blossoming after coming out of hospital. An uplifting environment from the minute you walk through the door. Also grateful for the support the staff gave us as a family during an incredibly difficult time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for taking the time to write these lovely words. Thank you so much for choosing Chamberlain Court for your loved one and we are so delighted that she has settled so incredibly well.

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Review from Steve M (Son of Resident) published on 22 July 2024 Submitted via Website
Overall Experience

The help and support of the team were amazing as my mum struggled to adjust to this major change in her life. I cannot thank the team for their patience and commitment to supporting her and me. My mum is now settled and happier than she has been for a long time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your review. It has been wonderful for us to see mum settle, make friends and join in with all the events

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Review from V S (Daughter of Resident) published on 28 June 2024 Submitted via Website
Overall Experience

My father went to Chamberlain Court in December 2023. He was made to feel very welcome as were my sister and I. He has enjoyed all the activities and the staff have been wonderful. Fortunately, he has been able to enjoy the area and has been on a number of long walks.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your review and it is a pleasure for us to have dad in our care.

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Review from Karen W (Daughter-in-law of Resident) published on 17 June 2024 Submitted via Website
Overall Experience

All the staff are friendly, caring and helpful. We are delighted by the care being given to our family member. From the moment our family member arrived, the team has been dedicated to ensuring that both her wishes are listened to and understood and that the relevant care needs are put in place and monitored to ensure that she is able to settle in fully. It is a pleasure to visit and everyone goes above and beyond to make sure it is an enjoyable time.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much choosing Hallmark Chamberlain Court and for your very kind words.

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Review from Hazel J (Daughter of Resident) published on 5 June 2024 Submitted via Website
Overall Experience

From day 1, they have treated Dad like a VIP. All of the staff (no matter which department they are in) make sure Dad's needs are being met with exceptional care and dignity. As his daughter, all I can say is we have made the right choice for dementia care on his behalf and along with staff at Chamberlain Court, we can make sure he has the best life and enjoy every moment.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words. We feel very lucky to have dad in our care and we enjoy his jokes and stories very much. Best wishes, Emma

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Review from K B (Daughter of Resident) published on 8 April 2024 Submitted via Website
Overall Experience
Exceptional.
Every effort is made to put my parents at ease.
As a visitor I am welcomed as though I was stepping into my parent's own home.
Nothing is too much trouble.
The home is so clean and fresh!
It’s the best I have ever visited and I am a nurse so I observe in a medical way.
Food is high-quality.

No rigid rules.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for your kind words which have been shared with the team across the home. Warm regards

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Review from Robert K (Son of Resident) published on 29 February 2024 Submitted via Website
Overall Experience

My father has been at Chamberlain Court for a few months. His care needs have increased and he has now moved from nursing care to dementia care. As a family we have been delighted with the way he has been looked after. The understanding and compassion of all the staff, from the carers through to the management has been first-class.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and thank you for your lovely comments.

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Review from Richard M (Grandson of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

Living overseas and moving my 96 year old father into a care home for the first time was not without its challenges. Chamberlain Court listened carefully to our concerns and questions and addressed each one 100% satisfactory. Dad has been a resident for 4 months now and we could not be happier with the kindness, service and attention to detail Hallmark Chamberlain Court has provided both to Dad, as a resident, and to our family. Hugs and a big thank you to all the staff at Chamberlain Court.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and for your kind words which have been shared with the team.

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Review from Tania E (Daughter of Resident) published on 22 January 2024 Submitted via Website
Overall Experience

Mum has settled in very well to Chamberlain Court, enjoying all the entertainment on offer - and I am happy and relieved that she is being very well cared for by the nursing team and carers. She is enjoying the food too!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you for your review and we are delighted that Mum has settled so well. Thank you for choosing Chamberlain Court

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Review from Alison C (Daughter of Resident) published on 22 January 2024 Submitted via Website
Overall Experience

Fantastic, very efficient and friendly staff, made my father very welcome. Everyone has been very kind and helpful, I would not hesitate to recommend Chamberlain Court to anyone thinking of a place for a loved one.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your review. We love how quickly Dad has embraced new hobbies and friendships at Chamberlain Court. Best wishes

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Review from Peter F (Son of Resident) published on 22 January 2024 Submitted via Website
Overall Experience
First my father got a place in Chamberlain Court followed a few weeks later by my mother.
I was very impressed and delighted that both my parents were able to be in the same home, the staff worked miracles to get them both a place.
Their rooms are delightful and the staff seem to always have time for them.
They both look well cared for with lovely haircuts and well groomed and fed.

They are very happy to be in Chamberlain and I am happy they are there.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your review. We too were delighted that Mum and Dad were able to live together at Chamberlain Court and share time together. Best wishes

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Review from Sarah B (Daughter of Resident) published on 22 January 2024 Submitted via Website
Overall Experience
Chamberlain Court have been very kind to my father. They were all expecting his arrival and settled him in with care. His care is very personalised with much thought about the individual patient. The staff on his floor got to know him very quickly and are great at having jokes with him. We have had challenges with his behaviour which they have managed without stress or difficulty. The doctor who covers the care home and the resident nurses have also been extremely helpful.
I often bump into the managers who are extremely friendly and keen to make sure everything is going well.

The reception staff are also very friendly.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your feedback and we all enjoy Dad's jokes very much! Best wishes

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Review from J L (Power of Attorney of Resident) published on 19 January 2024 Submitted via Website
Overall Experience

The customer relations manager and her colleagues have been very helpful at the stage of moving to the home. I am pleased with the way the resident is being looked after and a good range of entertainment.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you very much for taking the time to write this review and for your kind words. Best wishes

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Review from Helen P (Daughter of Resident) published on 22 September 2023 Submitted via Website
Overall Experience

Dad has been a resident at Chamberlain Court for a year now and we couldn't be happier with the care he receives there. The staff are so kind, and friendly, always going out of their way to help. Dad thankfully hasn't lost his sense of humour, even with his dementia progressing, and we love that the staff are always having a laugh with him whenever we come to pick him up to take him out for lunch! There are plenty of activities throughout the day to keep residents busy, the home always has a lovely convivial atmosphere. Overall we feel like he's in a big hug of a home and, as hard as it always is saying goodbye to him when we leave, we're just so relieved to know he's in such great hands. Thank you to all at Chamberlain, we're forever grateful.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for your kind words which have been shared with the entire team. We are so grateful that you chose Chamberlain Court to care for your dad.

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Review from A J (Daughter of Resident) published on 22 September 2023 Submitted via Website
Overall Experience

Mum moved in at the end of July 2023. All of the staff have been so lovely with her, caring and patient, but also fun. I’ve seen a definite improvement in her confidence and she seems much happier now she is settled. It’s a relief for me knowing that she is safe and well cared for.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for choosing Chamberlain Court to care for your mum and we are delighted that she has settled so well here. Your kind words have been shared with the team and we really do appreciate your review.

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Review from J T (Son of Resident) published on 1 September 2023 Submitted via Website
Overall Experience

The upbeat atmosphere created by the staff is so welcoming and the care is excellent. Chamberlain Court is a special place.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you so much for taking the time to write this review for us, it is very much appreciated. Best wishes.

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Review from Glenys M (Friend of Resident) published on 29 August 2023 Submitted via Postal Card
Overall Experience
Chamberlain Court Care Home is located in Tunbridge Wells, overlooking the common and within easy reach of the station and shopping area. Residents are so well cared for and in pleasant surroundings within a garden setting. Many activities are available daily, hair and beauty salon onsite, plus cinema and first-class catering.

Families and friends are included in many celebratory events. Regular family and friend meetings with staff presentations. Regular one-to-one meetings concerning one's resident. Chamberlain Court is superior!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Dear Glenys,

Thank you very much for writing this review and for your very kind words. It is very much appreciated. Best wishes, Emma.

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Review from John S (Nephew of Resident) published on 25 August 2023 Submitted via Website
Overall Experience
This is my first experience of using a care home. So it has taken a little bit to adjust as it was a difficult decision to place our aunt in a home. I have been impressed with the service. From the initial enquiries, visit and final placement the home provided all the information required.
It was difficult during the first few weeks, but the home reassured us that our aunt was settling in. She had not found it easy to settle, but I have been encouraged by the way the home has helped her adjust and she now seems more relaxed and happier in the home.

The care that has been provided has been complemented by regular health updates from the doctor and any medication altered as a result. The home has kept us informed of any changes in our aunt’s health care and any issues that we should be aware of. The opportunity to visit at any time, and with our dog, is most welcome. The atmosphere is friendly and supportive, and to be able to join for meals is a bonus.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Dear John,

Thank you so much for taking the time to write a review on Chamberlain Court and thank you so much for choosing us to care for your aunt. It is our pleasure to look after her and support all of you as well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 August 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 August 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Chamberlain Court.

Upcoming Events

There are no upcoming events for Hallmark Chamberlain Court.

Awards / Recognitions (22)

Accreditations

There are no accreditations posted yet for Hallmark Chamberlain Court.

Meet the Team (2)

Judy Heathfield-Eliott
Judy Heathfield-EliottJob Title:General ManagerJoined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.

Emma Andrews
Emma AndrewsJob Title:Customer Relationship Manager

Having worked for over 30 years in the hospitality sector, I have always had a passion for delivering great customer service and treating everyone as an individual with bespoke needs.

When an opportunity presented itself within Hallmark where I could transfer those skills and really make a difference, I jumped at the chance! My role as Customer Relationship Manager at Chamberlain Court Care Home in Tunbridge Wells enables me to meet with families and understand their care needs and current situation, and offer them a solution. I get to showcase our fabulous home and help prospective residents find their forever home.

Helping people to improve their quality of life is definitely a personal highlight. When you see someone living life to the full at Chamberlain Court, it’s a great feeling. I feel privileged to be able to offer loved ones peace of mind.

I work closely with local businesses to ensure that Chamberlain Court is recognised in the local community and surrounding areas.

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