Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells TN4 8BS
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9.9 105 Reviews
  • Hallmark Chamberlain Court, Tunbridge Wells
Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a friendly game of chess in the games room or soaking up the sun on the patio terraces while listening to the birdsong from the aviary. And, with a regular schedule of activities and events, there's always room to explore new passions.

Recognising the apprehension that comes with moving, Chamberlain Court maintains a sense of familiarity by welcoming couples, accommodating pets, and keeping the doors open for loved ones to pop by – at any time. Their passionate team is dedicated to making each day fulfilling, valuing every moment and putting residents and their loved ones at the heart of everything they do.
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Care Provided by Hallmark Chamberlain Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2110
  • Self-Funded Residential Dementia Care: from £2190
  • Self-Funded Nursing Care: from £2480

Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.

These prices are only a guideline, please contact Hallmark Chamberlain Court to find out the exact price for your requirements.

Contact Hallmark Chamberlain Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Chamberlain Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Judy Heathfield-Eliott (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (72)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Hallmark Chamberlain Court Reviews (105)

9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.883) out of 10, based on 24 reviews in the last 2 years.
Over all time Hallmark Chamberlain Court has 105 reviews.

Overall Experience
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Reviewer Connection to Hallmark Chamberlain Court
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Total of 105, showing 21-40
Review from Alison C (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic, very efficient and friendly staff, made my father very welcome. Everyone has been very kind and helpful, I would not hesitate to recommend Chamberlain Court to anyone thinking of a place for a loved one.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Thank you so much for your review. We love how quickly Dad has embraced new hobbies and friendships at Chamberlain Court. Best wishes
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Review from Peter F (Son of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First my father got a place in Chamberlain Court followed a few weeks later by my mother.
I was very impressed and delighted that both my parents were able to be in the same home, the staff worked miracles to get them both a place.
Their rooms are delightful and the staff seem to always have time
for them.
They both look well cared for with lovely haircuts and well groomed and fed.
They are very happy to be in Chamberlain and I am happy they are there.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Thank you so much for your review. We too were delighted that Mum and Dad were able to live together at Chamberlain Court and share time together. Best wishes
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Review from Sarah B (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chamberlain Court have been very kind to my father. They were all expecting his arrival and settled him in with care. His care is very personalised with much thought about the individual patient. The staff on his floor got to know him very quickly and are great at having jokes with him. We have had
challenges with his behaviour which they have managed without stress or difficulty. The doctor who covers the care home and the resident nurses have also been extremely helpful.
I often bump into the managers who are extremely friendly and keen to make sure everything is going well.
The reception staff are also very friendly.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Thank you so much for your feedback and we all enjoy Dad's jokes very much! Best wishes
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Review from J L (Power of Attorney of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The customer relations manager and her colleagues have been very helpful at the stage of moving to the home. I am pleased with the way the resident is being looked after and a good range of entertainment.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Thank you very much for taking the time to write this review and for your kind words. Best wishes
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Review from Helen P (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Chamberlain Court for a year now and we couldn't be happier with the care he receives there. The staff are so kind, and friendly, always going out of their way to help. Dad thankfully hasn't lost his sense of humour, even with his dementia progressing, and we love that the
staff are always having a laugh with him whenever we come to pick him up to take him out for lunch! There are plenty of activities throughout the day to keep residents busy, the home always has a lovely convivial atmosphere. Overall we feel like he's in a big hug of a home and, as hard as it always is saying goodbye to him when we leave, we're just so relieved to know he's in such great hands. Thank you to all at Chamberlain, we're forever grateful.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Thank you so much for your kind words which have been shared with the entire team. We are so grateful that you chose Chamberlain Court to care for your dad.
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Review from A J (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in at the end of July 2023. All of the staff have been so lovely with her, caring and patient, but also fun. I’ve seen a definite improvement in her confidence and she seems much happier now she is settled. It’s a relief for me knowing that she is safe and well cared for.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Thank you so much for choosing Chamberlain Court to care for your mum and we are delighted that she has settled so well here. Your kind words have been shared with the team and we really do appreciate…read more
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Review from J T (Son of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The upbeat atmosphere created by the staff is so welcoming and the care is excellent. Chamberlain Court is a special place.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Thank you so much for taking the time to write this review for us, it is very much appreciated. Best wishes.
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Review from Glenys M (Friend of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chamberlain Court Care Home is located in Tunbridge Wells, overlooking the common and within easy reach of the station and shopping area. Residents are so well cared for and in pleasant surroundings within a garden setting. Many activities are available daily, hair and beauty salon onsite, plus cinema
and first-class catering.
Families and friends are included in many celebratory events. Regular family and friend meetings with staff presentations. Regular one-to-one meetings concerning one's resident. Chamberlain Court is superior!
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Dear Glenys,
Thank you very much for writing this review and for your very kind words. It is very much appreciated. Best wishes, Emma.
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Review from John S (Nephew of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is my first experience of using a care home. So it has taken a little bit to adjust as it was a difficult decision to place our aunt in a home. I have been impressed with the service. From the initial enquiries, visit and final placement the home provided all the information required.
It was
difficult during the first few weeks, but the home reassured us that our aunt was settling in. She had not found it easy to settle, but I have been encouraged by the way the home has helped her adjust and she now seems more relaxed and happier in the home.
The care that has been provided has been complemented by regular health updates from the doctor and any medication altered as a result. The home has kept us informed of any changes in our aunt’s health care and any issues that we should be aware of. The opportunity to visit at any time, and with our dog, is most welcome. The atmosphere is friendly and supportive, and to be able to join for meals is a bonus.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Dear John,
Thank you so much for taking the time to write a review on Chamberlain Court and thank you so much for choosing us to care for your aunt. It is our pleasure to look after her and support…read more
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Review from Fiona P (Daughter of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home Chamberlain Court is! There's a wonderful sense of community that permeates throughout the whole home. Whilst the facilities are beautiful, what makes Chamberlain Court so special is its wonderful, friendly team who have built a great rapport with Mum in the year she has been
with them and have given her the care and support she needs. A heartfelt thank you!
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Dear Fiona, thank you very much for your very kind words. It is our pleasure to look after Mum and we feel very privileged to have her in our care. Best wishes, Emma.
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Review from Val D (Regular Volunteer) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been visiting Chamberlain Court Care Home since November 2022 with my dog. I started visiting every Wednesday afternoon but since this year I now visit Monday afternoons as well as I was going home wishing the week away, waiting to visit again. The home is so lovely and wonderful staff and I've
met the most welcoming and friendly residents. The visits are also doing me the world of good and helping me overcome my shyness and lack of confidence.
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Review from Andrew N (Son of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from the outset has been considerate and focused on providing a high level of care and concern for Dad. The staff made the difficult process of Dad entering the home as stress-free as possible and this is really appreciated. The initial responses to our queries were timely, even at weekends
and it felt as if nothing was too much trouble. Whilst Dad has only been at Chamberlain Court Care Home for a few weeks he has already settled in and is starting to embrace all that it has to offer.
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Dear Andrew,
Thank you very much for your review and we are delighted that Dad has settled so well. Thank you for choosing Chamberlain Court.
Best wishes, Emma.
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Review from Sue B (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the day Mum arrived at Chamberlain Court Care Home a few months ago, both Mum and I have been made to feel very welcome - part of the Chamberlain Court family. The staff always welcome us and take the time to say hello and chat and go out of their way to make sure Mum is happy with everything.
I am delighted Mum chose to come to Chamberlain Court. She is well looked after and treated as an individual person who has chosen to live in the home, rather than being treated just as a resident who is being looked after there. The home itself is always bright and welcoming and the facilities and the range of activities for the residents to take part in if they want to is amazing.
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Review from Paul S (Son of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think this message that I sent to Chamberlain Court Care Home at the end of last year tells you all you need to know about the quality of the staff and this care home:-
My wife and I wanted to say thank you so much for the superb celebration that you laid on for my mother's 100th birthday earlier
this week. My mother and all the guests had a wonderful time. The venue, food, decorations and singer were perfect but, above all, the staff excelled themselves as usual. Particular thanks for making the call to move the venue to the third-floor entertainment suite, the chef for the superb cake and the staff hosting the event. They are a great credit to you. However, I guess we shouldn't be surprised since we have been extremely impressed with all the staff at Chamberlain Court - their caring and friendly manner has been exemplary since my mother moved in earlier this year. No wonder she tells everyone that if she can't be at home, Chamberlain Court is where she wants to be!
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Thank you Paul for your very kind words. We are delighted that Mum enjoyed her special day as much as we did arranging it.
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Review from J W (Son of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chamberlain Court Care Home always gives a lovely welcome to visitors, even in these difficult times when smiles could have been reduced by frowns. I am very pleased we chose Chamberlain Court as a home for our parents.
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Review from Jill P (Friend of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited my dear friend of forty-four years, I was reassured that the necessity to move into nursing care was fulfilled by this home. The staff were smiling and attentive, the decor beautiful and uplifting.
I can't answer management or cost because I don't know!
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Dear Jill, thank you very much for your kind words and it was a pleasure for us to welcome you to Chamberlain Court. We look forward to seeing you again soon.
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Review from Barbara A (Sister of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the day my brother became one of the residents of Chamberlain Court he has had superb care and attention. I couldn’t wish for better staff and surroundings. Whatever he asks for or needs they always do all they can to help. I couldn’t ask for anything better.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court
Thank you for taking the time to review our home, your comments are very much appreciated.
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Review from Anne M (Daughter of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for the past three months and has Alzheimer’s. It has been so nice to see her genuine smile and to see her happy there. Before Chamberlain Court she was so restless and wandering constantly. We were surprised how quick Mum settled. The staff have been great. Very friendly and
caring and supportive. Mum has found a new love for crafting and colouring and made friends. The garden there is lovely and Mum loves going into the garden to see the fishes and birds in the aviary. There is always a buzz at the home and the telling sign is seeing the smiles of the residents and seeing them so happy. Friends and family who’ve visited Mum are always impressed with how lovely the home is, how clean and how friendly the staff are.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court
Thank you for taking the time to review our home, your comments are very much appreciated. We are delighted at how well your mum has settled and made friends. She has a wonderful cheery nature and is…read more
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Review from Justin J (Nephew of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Chamberlain Court Care Home for between two and three months. While a move from independent living to a care home is rarely a positive move for the resident, who would prefer to remain at home, my aunt has generally been happy and settled. She speaks highly of the staff
and of the attention she receives.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court
Thank you for taking the time to review our home, your comments are very much appreciated. We are delighted at how well your aunt has settled.
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Review from R B (Daughter of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since late July 2021.
I have been a very regular visitor and, on all occasions, have found the staff to be caring, helpful and utterly professional, both towards me and my mother. Knowing that she is so well-cared for gives me tremendous peace of mind.
There is a good
programme of activities for residents to take part in, should they wish to, and my mother has enjoyed many of these. The gardens are beautifully maintained and provide the opportunity to spend some time outdoors in better weather.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court
Thank you for taking the time to review our home, your comments are very much appreciated. Your mother is a whizz at Scrabble!
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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Hallmark Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Hallmark Chamberlain Court is calculated as follows: ( (253 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 283 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Chamberlain Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please contact the home for current vacancies

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Awards / Recognitions (21)

Meet the Team (1)

Judy

Judy Heathfield-Eliott

Job Title: General Manager Joined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.

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