Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells TN4 8BS
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9.9 109 Reviews
  • Hallmark Chamberlain Court, Tunbridge Wells
Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a friendly game of chess in the games room or soaking up the sun on the patio terraces while listening to the birdsong from the aviary. And, with a regular schedule of activities and events, there's always room to explore new passions.

Recognising the apprehension that comes with moving, Chamberlain Court maintains a sense of familiarity by welcoming couples, accommodating pets, and keeping the doors open for loved ones to pop by – at any time. Their passionate team is dedicated to making each day fulfilling, valuing every moment and putting residents and their loved ones at the heart of everything they do.
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Care Provided by Hallmark Chamberlain Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2210
  • Self-Funded Residential Dementia Care: from £2290
  • Self-Funded Nursing Care: from £2610

Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.

These prices are only a guideline, please contact Hallmark Chamberlain Court to find out the exact price for your requirements.

Contact Hallmark Chamberlain Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Chamberlain Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Judy Heathfield-Eliott (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (72)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Hallmark Chamberlain Court Reviews (109)

9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.884) out of 10, based on 22 reviews in the last 2 years.
Over all time Hallmark Chamberlain Court has 109 reviews.

Overall Experience
  • 104
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Date Published
  • 109
  • 7
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Reviewer Connection to Hallmark Chamberlain Court
  • 41
  • 22
  • 8
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
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  • 2
  • 1
  • 1
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  • 1
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Total of 109, showing 41-60
Review from Jill P (Friend of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited my dear friend of forty-four years, I was reassured that the necessity to move into nursing care was fulfilled by this home. The staff were smiling and attentive, the decor beautiful and uplifting.
I can't answer management or cost because I don't know!
Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain CourtDear Jill, thank you very much for your kind words and it was a pleasure for us to welcome you to Chamberlain Court. We look forward to seeing you again soon.
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Review from Barbara A (Sister of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the day my brother became one of the residents of Chamberlain Court he has had superb care and attention. I couldn’t wish for better staff and surroundings. Whatever he asks for or needs they always do all they can to help. I couldn’t ask for anything better.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review our home, your comments are very much appreciated.
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Review from Anne M (Daughter of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for the past three months and has Alzheimer’s. It has been so nice to see her genuine smile and to see her happy there. Before Chamberlain Court she was so restless and wandering constantly. We were surprised how quick Mum settled. The staff have been great. Very friendly and
caring and supportive. Mum has found a new love for crafting and colouring and made friends. The garden there is lovely and Mum loves going into the garden to see the fishes and birds in the aviary. There is always a buzz at the home and the telling sign is seeing the smiles of the residents and seeing them so happy. Friends and family who’ve visited Mum are always impressed with how lovely the home is, how clean and how friendly the staff are.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review our home, your comments are very much appreciated. We are delighted at how well your mum has settled and made friends. She has a wonderful cheery nature and is a joy to be around.
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Review from R B (Daughter of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since late July 2021.
I have been a very regular visitor and, on all occasions, have found the staff to be caring, helpful and utterly professional, both towards me and my mother. Knowing that she is so well-cared for gives me tremendous peace of mind.
There is a good
programme of activities for residents to take part in, should they wish to, and my mother has enjoyed many of these. The gardens are beautifully maintained and provide the opportunity to spend some time outdoors in better weather.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review our home, your comments are very much appreciated. Your mother is a whizz at Scrabble!
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Review from David P (Power of Attorney of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home comprises attractive premises and the staff are very friendly and helpful. The transfer from the previous home to this one was accomplished smoothly and the new resident was welcomed and quickly made comfortable.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review our home, your comments are very much appreciated.
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Review from S M (Friend of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has settled into the care home and is taken care of beautifully. He enjoys all aspects, the staff, the entertainment, the food.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review our home. We are delighted that your friend has settled so well and enjoys living here.
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Review from John B (Resident) assisted by family/friend published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've settled into my new home and all the staff are professional with a touch of humour.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review Chamberlain Court. We are delighted at how well you have settled in to you new home.
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Review from Sara W (Daughter of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Chamberlain Court Care Home for respite care since August. The experience has been extremely positive, and my mother's mobility is certainly improving, thanks to the kindness, support and positivity of all the staff - nothing is too much trouble.
My mother is safe, secure and
happy - which is all I can ask for at this time.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review our home; your comments are very much appreciated.
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Review from Penny G (Wife of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My personal experience has been very positive with all the staff especially as we have had a very challenging time with my husband.
The care he has received has and is excellent at all times.
The atmosphere within the home is warm friendly and caring.
There are many activities for residents.
I can
stay in contact with my husband by social media and the phone.
There are always drinks and snacks available and the food is excellent (so my husband says).
I found this home from a recommendation this is why I’m writing this review.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review our home Penny. Your kind comments are very much appreciated.
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Review from Jenny S (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have made my mother feel very welcome and treated with dignity, the rooms are all very clean and tidy. The gardens are kept very nice and enjoy sitting outside when the weather is nice. The menu is always good.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review our home. Your comments are very much appreciated.
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Review from Barbie C (Friend of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have known of five 'oldies' that I have recommended to go into Chamberlain Court Care Home over the past few years. Two people for respite care and three for full-time care. All of them have been extremely well looked after and loved being at the home. It is a very interactive home and there is always
some lovely activity to get involved in all of the time. You could also, if you want, just sit in the café and help yourself to a coffee, cake and a newspaper and sit quietly or even in the fabulous garden. I have always said to people who are looking for a care home for their loved ones, the most fundamental importance is the food, and Chamberlain Court's food is first-class. The care and nursing staff are also very good and kind to their residents. I would most definatly recommend Chamberlain Court to anyone who is looking for a care home for their loved one.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review Chamberlain Court Barbie, your kind words are very much appreciated.
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Review from Bernarr W (Brother of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visited my sister and her husband and were pleasantly impressed with the general atmosphere of this home. The facilities appeared to be constructive for a normal life and the staff were most helpful. The dining room menus made us feel quite hungry. Should my "wellbeing" deteriorate and
if I could afford it this home would be my first choice.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review Chamberlain Court, your comments are very much appreciated.
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Review from Lisa P (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given is of the highest quality. The staff are kind, approachable and professional.
The facilities are of a very high standard and the food is much appreciated by my mum. I find it hard to fault the care home. It is obviously not cheap but you get what you pay for!
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review Chamberlain Court Lisa and thank you for such kind words. We are so pleased at how well your mother has settled with us.
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Review from Susan G (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Chamberlain Court in July 2021. I am so impressed with the home, everyone is so friendly and kind. The home is spotless and my mother looks so well and happy.
I am a care professional and I have visited many care homes I would have no hesitation in recommending Chamberlain
Court and I am so pleased that my mother was able to be a resident. A big thank you.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you for taking the time to review Chamberlain Court and for your kind words. Your mother really has settled well and has made friends within the short space of time that she has been with us.
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Review from Lindsey N (Granddaughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident of Chamberlain Court for just over six weeks now and we have been so impressed with the care and attention she has received. She has settled in well and is content in her new surroundings. Each time we have visited, we have been impressed with the cleanliness of all
areas and the friendliness of the staff.
Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain CourtThank you Lindsey for taking the time to review our home. We are so pleased at how well your grandmother has settled with us. She has become a popular resident with others and the team.
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Review from Samantha A (Daughter of Resident) published on 26 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A relative of mine moved here about six weeks ago.
To date, I am most impressed with all areas of care provided.
The staff are friendly and the facilities are tailored to the needs of those in care.
Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain CourtThank you Samantha for taking the time to review Chamberlain Court, we really appreciate your time.
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Review from Karen S (Daughter of Resident) published on 26 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has dementia and is unsettled, no detriment to the staff or care whatsoever. He will say he doesn't like being there (he wants to be with my Mum) and he doesn't like anyone else who is staying there (though we know he chats to them). However, he always says how much he loves the staff and
how good they are. Dementia patients don't lie! Thank you all so much.
Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain CourtThank you Karen for taking the time to review Chamberlain Court. Your dad is very much loved by fellow residents and the team, even when he turned the hosepipe on the team the other day whilst he was watering the garden – plenty of fun and laughter was had by all!
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Review from S H (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Chamberlain Court soon after my father's death. Her move was handled quickly with great sensitivity to her needs. My mother's care has been second to none, I feel confident that her individual needs are met at all times, she is now contented in her new home, where I as her daughter
also feel welcomed and supported. Thank you to all involved.
Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain CourtThank you for taking the time to review Chamberlain Court. We are so pleased with how well your mum has settled in with us. She really does look at home here.
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Review from Mary F (Respite Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay was very enjoyable - staff, facilities, programme all good - staff were exceptionable.
My only criticism would be the food - well cooked but very simple, cheap ingredients.
Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain CourtThank you for taking the time to review Chamberlain Court. We have taken your comments on board and very much value your feedback. It is through this medium that we are able to improve our services.
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Review from Mike B (Son of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at Chamberlain Court for nearly 2 years. The care and engagement with Mum, and the communication with me, throughout that time has been superb, even in some pretty dark moments - and despite having been constrained by Covid for more than half the period. Mum is, despite the ups
and downs and other distractions of the last 12 months, as comfortable and happy now as at any time in the last 2 years. I cannot thank all of those involved in looking after her enough.
Reply from Judy Heathfield-Eliott, General Manager at Hallmark Chamberlain CourtThank you Mike for taking the time to review Chamberlain Court and for your kind words. We are delighted with how settled your mum is.
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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Hallmark Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Hallmark Chamberlain Court is calculated as follows: ( (233 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 259 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Chamberlain Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 02 Mar 2026

Please contact the home for current vacancies

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Awards / Recognitions (22)

Meet the Team (2)

Judy

Judy Heathfield-Eliott

Job Title: General Manager Joined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.

Emma

Emma Andrews

Job Title: Customer Relationship Manager

Having worked for over 30 years in the hospitality sector, I have always had a passion for delivering great customer service and treating everyone as an individual with bespoke needs.


When an opportunity presented itself within Hallmark where I could transfer those skills and really make a difference, I jumped at the chance! My role as Customer Relationship Manager at Chamberlain Court Care Home in Tunbridge Wells enables me to meet with families and understand their care needs and current situation, and offer them a solution. I get to showcase our fabulous home and help prospective residents find their forever home.


Helping people to improve their quality of life is definitely a personal highlight. When you see someone living life to the full at Chamberlain Court, it’s a great feeling. I feel privileged to be able to offer loved ones peace of mind.


I work closely with local businesses to ensure that Chamberlain Court is recognised in the local community and surrounding areas.

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