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Hallmark Chamberlain Court

77 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS
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Hallmark Chamberlain Court, Tunbridge Wells
Hallmark Chamberlain Court, Tunbridge Wells
Hallmark Chamberlain Court, Tunbridge Wells

Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.

Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a...  

Care Provided by Hallmark Chamberlain Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,210N/A
Residential Dementia CareFrom £2,290N/A
Nursing CareFrom £2,610N/A

Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.

Contact Hallmark Chamberlain Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Judy Heathfield-Eliott (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (72)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Hallmark Chamberlain Court Reviews (115)

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9.9

Hallmark Chamberlain Court has a Review Score of 9.9 (9.915) out of 10, based on 22 reviews in the last 2 years. Over all time Hallmark Chamberlain Court has 115 reviews.

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Review from Fiona P (Daughter of Resident) published on 24 April 2023 Submitted via Website
Overall Experience

What a fantastic care home Chamberlain Court is! There's a wonderful sense of community that permeates throughout the whole home. Whilst the facilities are beautiful, what makes Chamberlain Court so special is its wonderful, friendly team who have built a great rapport with Mum in the year she has been with them and have given her the care and support she needs. A heartfelt thank you!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Dear Fiona, thank you very much for your very kind words. It is our pleasure to look after Mum and we feel very privileged to have her in our care. Best wishes, Emma.

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Review from Val D (Regular Volunteer) published on 28 February 2023 Submitted via Postal Card
Overall Experience

I've been visiting Chamberlain Court Care Home since November 2022 with my dog. I started visiting every Wednesday afternoon but since this year I now visit Monday afternoons as well as I was going home wishing the week away, waiting to visit again. The home is so lovely and wonderful staff and I've met the most welcoming and friendly residents. The visits are also doing me the world of good and helping me overcome my shyness and lack of confidence.

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Review from Andrew N (Son of Resident) published on 27 January 2023 Submitted via Website
Overall Experience

The service from the outset has been considerate and focused on providing a high level of care and concern for Dad. The staff made the difficult process of Dad entering the home as stress-free as possible and this is really appreciated. The initial responses to our queries were timely, even at weekends and it felt as if nothing was too much trouble. Whilst Dad has only been at Chamberlain Court Care Home for a few weeks he has already settled in and is starting to embrace all that it has to offer.

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court
Dear Andrew,
Thank you very much for your review and we are delighted that Dad has settled so well. Thank you for choosing Chamberlain Court.

Best wishes, Emma.

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Review from Sue B (Daughter of Resident) published on 10 January 2023 Submitted via Website
Overall Experience

Since the day Mum arrived at Chamberlain Court Care Home a few months ago, both Mum and I have been made to feel very welcome - part of the Chamberlain Court family. The staff always welcome us and take the time to say hello and chat and go out of their way to make sure Mum is happy with everything. I am delighted Mum chose to come to Chamberlain Court. She is well looked after and treated as an individual person who has chosen to live in the home, rather than being treated just as a resident who is being looked after there. The home itself is always bright and welcoming and the facilities and the range of activities for the residents to take part in if they want to is amazing.

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Review from Paul S (Son of Resident) published on 10 January 2023 Submitted via Website
Overall Experience
I think this message that I sent to Chamberlain Court Care Home at the end of last year tells you all you need to know about the quality of the staff and this care home:-

My wife and I wanted to say thank you so much for the superb celebration that you laid on for my mother's 100th birthday earlier this week. My mother and all the guests had a wonderful time. The venue, food, decorations and singer were perfect but, above all, the staff excelled themselves as usual. Particular thanks for making the call to move the venue to the third-floor entertainment suite, the chef for the superb cake and the staff hosting the event. They are a great credit to you. However, I guess we shouldn't be surprised since we have been extremely impressed with all the staff at Chamberlain Court - their caring and friendly manner has been exemplary since my mother moved in earlier this year. No wonder she tells everyone that if she can't be at home, Chamberlain Court is where she wants to be!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Thank you Paul for your very kind words. We are delighted that Mum enjoyed her special day as much as we did arranging it.

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Review from J W (Son of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience

Chamberlain Court Care Home always gives a lovely welcome to visitors, even in these difficult times when smiles could have been reduced by frowns. I am very pleased we chose Chamberlain Court as a home for our parents.

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Review from Jill P (Friend of Resident) published on 9 February 2022 Submitted via Postal Card
Overall Experience
Having visited my dear friend of forty-four years, I was reassured that the necessity to move into nursing care was fulfilled by this home. The staff were smiling and attentive, the decor beautiful and uplifting.

I can't answer management or cost because I don't know!

Reply from Emma Andrews, Customer Relations Manager at Hallmark Chamberlain Court

Dear Jill, thank you very much for your kind words and it was a pleasure for us to welcome you to Chamberlain Court. We look forward to seeing you again soon.

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Review from Barbara A (Sister of Resident) published on 18 November 2021 Submitted via Website
Overall Experience

Since the day my brother became one of the residents of Chamberlain Court he has had superb care and attention. I couldn’t wish for better staff and surroundings. Whatever he asks for or needs they always do all they can to help. I couldn’t ask for anything better.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated.

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Review from Anne M (Daughter of Resident) published on 10 November 2021 Submitted via Website
Overall Experience

Mum has been a resident for the past three months and has Alzheimer’s. It has been so nice to see her genuine smile and to see her happy there. Before Chamberlain Court she was so restless and wandering constantly. We were surprised how quick Mum settled. The staff have been great. Very friendly and caring and supportive. Mum has found a new love for crafting and colouring and made friends. The garden there is lovely and Mum loves going into the garden to see the fishes and birds in the aviary. There is always a buzz at the home and the telling sign is seeing the smiles of the residents and seeing them so happy. Friends and family who’ve visited Mum are always impressed with how lovely the home is, how clean and how friendly the staff are.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated. We are delighted at how well your mum has settled and made friends. She has a wonderful cheery nature and is a joy to be around.

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Review from R B (Daughter of Resident) published on 2 November 2021 Submitted via Website
Overall Experience
My mother has been a resident since late July 2021.
I have been a very regular visitor and, on all occasions, have found the staff to be caring, helpful and utterly professional, both towards me and my mother. Knowing that she is so well-cared for gives me tremendous peace of mind.

There is a good programme of activities for residents to take part in, should they wish to, and my mother has enjoyed many of these. The gardens are beautifully maintained and provide the opportunity to spend some time outdoors in better weather.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated. Your mother is a whizz at Scrabble!

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Review from David P (Power of Attorney of Resident) published on 2 November 2021 Submitted via Website
Overall Experience

This home comprises attractive premises and the staff are very friendly and helpful. The transfer from the previous home to this one was accomplished smoothly and the new resident was welcomed and quickly made comfortable.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home, your comments are very much appreciated.

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Review from S M (Friend of Resident) published on 8 October 2021 Submitted via Postal Card
Overall Experience

My friend has settled into the care home and is taken care of beautifully. He enjoys all aspects, the staff, the entertainment, the food.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home. We are delighted that your friend has settled so well and enjoys living here.

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Review from John B (Resident / Service User) published on 7 October 2021 Submitted via Postal Card
Overall Experience

I've settled into my new home and all the staff are professional with a touch of humour.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court. We are delighted at how well you have settled in to you new home.

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Review from Sara W (Daughter of Resident) published on 20 September 2021 Submitted via Postal Card
Overall Experience
My mother has been in Chamberlain Court Care Home for respite care since August. The experience has been extremely positive, and my mother's mobility is certainly improving, thanks to the kindness, support and positivity of all the staff - nothing is too much trouble.

My mother is safe, secure and happy - which is all I can ask for at this time.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home; your comments are very much appreciated.

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Review from Penny G (Wife of Resident) published on 14 September 2021 Submitted via Website
Overall Experience
My personal experience has been very positive with all the staff especially as we have had a very challenging time with my husband.
The care he has received has and is excellent at all times.
The atmosphere within the home is warm friendly and caring.
There are many activities for residents.
I can stay in contact with my husband by social media and the phone.
There are always drinks and snacks available and the food is excellent (so my husband says).

I found this home from a recommendation this is why I’m writing this review.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home Penny. Your kind comments are very much appreciated.

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Review from Jenny S (Daughter of Resident) published on 13 September 2021 Submitted via Website
Overall Experience

Have made my mother feel very welcome and treated with dignity, the rooms are all very clean and tidy. The gardens are kept very nice and enjoy sitting outside when the weather is nice. The menu is always good.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review our home. Your comments are very much appreciated.

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Review from Barbie C (Friend of Resident) published on 13 September 2021 Submitted via Website
Overall Experience

I have known of five 'oldies' that I have recommended to go into Chamberlain Court Care Home over the past few years. Two people for respite care and three for full-time care. All of them have been extremely well looked after and loved being at the home. It is a very interactive home and there is always some lovely activity to get involved in all of the time. You could also, if you want, just sit in the café and help yourself to a coffee, cake and a newspaper and sit quietly or even in the fabulous garden. I have always said to people who are looking for a care home for their loved ones, the most fundamental importance is the food, and Chamberlain Court's food is first-class. The care and nursing staff are also very good and kind to their residents. I would most definatly recommend Chamberlain Court to anyone who is looking for a care home for their loved one.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Barbie, your kind words are very much appreciated.

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Review from Bernarr W (Brother of Resident) published on 9 September 2021 Submitted via Postal Card
Overall Experience

My wife and I visited my sister and her husband and were pleasantly impressed with the general atmosphere of this home. The facilities appeared to be constructive for a normal life and the staff were most helpful. The dining room menus made us feel quite hungry. Should my "wellbeing" deteriorate and if I could afford it this home would be my first choice.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court, your comments are very much appreciated.

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Review from Lisa P (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card
Overall Experience
The care given is of the highest quality. The staff are kind, approachable and professional.

The facilities are of a very high standard and the food is much appreciated by my mum. I find it hard to fault the care home. It is obviously not cheap but you get what you pay for!

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court Lisa and thank you for such kind words. We are so pleased at how well your mother has settled with us.

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Review from Susan G (Daughter of Resident) published on 1 September 2021 Submitted via Website
Overall Experience
My mother was admitted to Chamberlain Court in July 2021. I am so impressed with the home, everyone is so friendly and kind. The home is spotless and my mother looks so well and happy.

I am a care professional and I have visited many care homes I would have no hesitation in recommending Chamberlain Court and I am so pleased that my mother was able to be a resident. A big thank you.

Reply from Emma Jennings, Customer Relationship Manager at Hallmark Chamberlain Court

Thank you for taking the time to review Chamberlain Court and for your kind words. Your mother really has settled well and has made friends within the short space of time that she has been with us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 August 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 August 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Chamberlain Court.

Upcoming Events

There are no upcoming events for Hallmark Chamberlain Court.

Awards / Recognitions (22)

Accreditations

There are no accreditations posted yet for Hallmark Chamberlain Court.

Meet the Team (2)

Judy Heathfield-Eliott
Judy Heathfield-EliottJob Title:General ManagerJoined: 2019

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.

Emma Andrews
Emma AndrewsJob Title:Customer Relationship Manager

Having worked for over 30 years in the hospitality sector, I have always had a passion for delivering great customer service and treating everyone as an individual with bespoke needs.

When an opportunity presented itself within Hallmark where I could transfer those skills and really make a difference, I jumped at the chance! My role as Customer Relationship Manager at Chamberlain Court Care Home in Tunbridge Wells enables me to meet with families and understand their care needs and current situation, and offer them a solution. I get to showcase our fabulous home and help prospective residents find their forever home.

Helping people to improve their quality of life is definitely a personal highlight. When you see someone living life to the full at Chamberlain Court, it’s a great feeling. I feel privileged to be able to offer loved ones peace of mind.

I work closely with local businesses to ensure that Chamberlain Court is recognised in the local community and surrounding areas.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Chamberlain Court to verify any information. View our terms and conditions. Hallmark Chamberlain Court has an Enhanced Service -more info.