Winner of the 2018 Pinders Healthcare Design Award for ‘Best New Care Home,’ Chamberlain Court Care Home is the latest addition to the Hallmark Care Homes family, providing the highest standards of residential and dementia care, with nursing care being introduced in late spring. Built on 20 years of experience, Chamberlain Court has been constructed with award-winning design features, creating a beautiful, spacious home, that meets the needs of residents in comfort and style.
With the friendly care team supporting them all the way, residents can still have active lives, doing the things they’ve always loved. They can enjoy a sense of belonging and fulfilment by being part of a vibrant community, building new friendships along the way.
The stunning home caters for residential and dementia care, is beautifully furnished to the highest of standards and features a state-of-the-art cinema, therapy room, hair salon, barbers, therapy bathrooms, arts and crafts room and café. The café is the heart of the home and provides fresh tea and coffee and home-made cakes throughout the day as well as providing a vibrant atmosphere for residents to enjoy. The home is surrounded by beautiful landscaped gardens, complete with carp ponds and an aviary.
Activities are an important part of the day, which is why Chamberlain Court has a full-time lifestyle team to provide a range of activities tailored to the needs of residents throughout the day, every day of the week.
With support from the dedicated team, residents are supported to continue hobbies they have always enjoyed, or even take part in new activities that they have always wanted to do, but felt they couldn’t before coming to Chamberlain Court. This can include baking, gardening, pottery or even a visit from a travelling zoo.
Group: Hallmark Care Homes
Person in charge: Genevieve Rodrigues (General Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 50+.
Single Rooms: 72
Rooms with ensuite WC: 72
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Chamberlain Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Chamberlain Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.916 for Chamberlain Court is calculated as follows: ( (99 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.625 Points relating to the number of positive Reviews for Chamberlain Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14.4 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chamberlain Court has a Review Score of 9.5 (9.541) from 9 Reviews
Review submitted from a Postal Card by Jane K (Niece of Resident) on Friday 12 January 2018. Relates to December 2017.
Wonderful welcome for our aunt who has been looked after so well. She has settled and looks so much better. The staff and facilities are amazing.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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Review submitted from a Postal Card by Sally B (Niece of Resident) on Friday 12 January 2018. Relates to December 2017.
My aunty has only been here a couple of weeks so only visited a few times but have been very impressed with all things so far and I think aunty looks better and is definitely benefiting already from care provided. Thank you.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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Review submitted from a Postal Card by S B (Daughter of Resident) on Thursday 21 December 2017. Relates to November 2017.
We needed urgent respite when my father fell and my mother could no longer care for him alone at home. The staff at Chamberlain Court took the best possible care of him. They took the trouble to find out about him. Understood how his dementia affects him and were unfailingly calm and kind. The activities were excellent and appropriate (wine tasting, discussions, cooking, exercise) the food is delicious and we felt welcome always. The building and décor are of a really high quality. It's the best home I've visited.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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Review submitted from a Postal Card by Susan H (Friend of Resident) on Friday 15 December 2017. Relates to November 2017.
It was so lovely to be made welcome by the extremely friendly staff. We can now relax knowing auntie is so well cared for.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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Review submitted from a Postal Card by Sue C (Friend of Resident) on Friday 15 December 2017. Relates to November 2017.
This is a very pleasant home from home.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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Review submitted from a Postal Card by A S (Son of Resident) on Tuesday 12 December 2017. Relates to November 2017.
Clean, friendly and caring. Plenty of space and activities. My mother has made new friends and enjoys the food.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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Review submitted from a Postal Card by S W (Daughter of Resident) on Wednesday 29 November 2017. Relates to November 2017.
Bright, clean and cheery accommodation. Excellent food. Staff fantastic. Nothing too much. Very friendly. A nice variety of activities/events on offer. Very nicely done.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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Review submitted from a Postal Card by P G (Resident) on Wednesday 15 November 2017. Relates to October 2017.
It has excellent standards with a happy atmosphere at the same time. I couldn't wish for better.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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Review submitted from a Postal Card by Nicola H (Daughter of Resident) on Wednesday 15 November 2017. Relates to October 2017.
The staff have been extremely caring and attentive and my mother feels very safe and settled.
Ensuring that the residents interact and are occupied which helps friendship develop and a good sense of belonging. The facilities are well considered and support the residents very well.
How likely would you be to recommend Chamberlain Court? Extremely Likely
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March 2018
February 2018
April 2017
February 2016
November 2013
March 2013
Job Title: General Manager
Joined: 2017
Description:
I am delighted to be the General Manager of Chamberlain Court Care Home. I have over 10 years of experience within the care industry at management level, during which I gained qualifications in both business administration and leadership in health and social care. I care passionately about supporting residents to continue to live well and feel valued. State-of-the-art technology and exquisite interior design, along with our outstanding team, ensure that Chamberlain Court is an exceptionally wonderful place to call home.
There are currently no Care Home Idol entrants who have performed at Chamberlain Court