Chamberlain Court, Tunbridge Wells, Kent
Chamberlain Court, Tunbridge Wells, Kent
Chamberlain Court, Tunbridge Wells, Kent

Chamberlain Court Care Home in Tunbridge Wells, was opened in July 2017 by Fiona Phillips and is the latest addition to the Hallmark Care Homes family of homes. Built on 20 years of experience, Chamberlain Court has been constructed with award-winning design features, creating a beautiful, spacious home, that meets the needs of residents in comfort and style.

With the friendly care team supporting them all the way, residents can still have active lives, doing the things they’ve always loved. They can enjoy a sense of belonging and fulfilment by being part of a vibrant community, building new friendships along the way.

The stunning home caters for residential and dementia care, is beautifully furnished to the highest of standards and features a state-of-the-art cinema, therapy room, hair salon, barbers, therapy bathrooms, arts and crafts room and café. The café is the heart of the home and provides fresh tea and coffee and home-made cakes throughout the day as well as providing a vibrant atmosphere for residents to enjoy. The home is surrounded by beautiful landscaped gardens, complete with carp ponds and an aviary.

Activities are an important part of the day, which is why Chamberlain Court has a full-time lifestyle team to provide a range of activities tailored to the needs of residents throughout the day, every day of the week.

With support from the dedicated team, residents are supported to continue hobbies they have always enjoyed, or even take part in new activities that they have always wanted to do, but felt they couldn’t before coming to Chamberlain Court. This can include baking, gardening, pottery or even a visit from a travelling zoo.

Group: Hallmark Care Homes

Person in charge: Genevieve Rodrigues (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 50+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Chamberlain Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies


8 Chamberlain Court has a Review Score of 8 (7.998)

The Review Score of 8 (maximum of 10) for Chamberlain Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Chamberlain Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.609 for Chamberlain Court is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.389 Points relating to the number of positive Reviews for Chamberlain Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 2 Reviews ÷ 14.4 Target = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Chamberlain Court?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Chamberlain Court

  • Daughter of Resident/Service User
  • Resident / Service User

It has excellent standards with a happy atmosphere at the same time. I couldn't wish for better.

How likely would you be to recommend Chamberlain Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

The staff have been extremely caring and attentive and my mother feels very safe and settled.
Ensuring that the residents interact and are occupied which helps friendship develop and a good sense of belonging. The facilities are well considered and support the residents very well.

How likely would you be to recommend Chamberlain Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Chamberlain Court

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Awards / Recognitions

April 2017

February 2016

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

Job Vacancies

Staff Profiles


Genevieve Rodrigues

Job Title: General Manager

Joined: 2017


I am delighted to be the General Manager of Chamberlain Court Care Home. I have over 10 years of experience within the care industry at management level, during which I gained qualifications in both business administration and leadership in health and social care. I care passionately about supporting residents to continue to live well and feel valued. State-of-the-art technology and exquisite interior design, along with our outstanding team, ensure that Chamberlain Court is an exceptionally wonderful place to call home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chamberlain Court