Sherwood Grange

1a Robin Hood Lane, Kingston Vale, London SW15 3PU
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9.8 98 Reviews
  • Sherwood Grange, London
Sherwood Grange is a modern and luxurious care home in Kingston Vale, South London, offering high-quality residential, dementia and short-term respite care.

Residents live active and fulfilled lives with a range of superb facilities, including a cinema, hair salon and coffee shop, which is the hub of the home. Plenty of garden space means residents can enjoy growing vegetables and flowers, or simply relax outside on sunny days. As well as stunning shared spaces, every resident has their own beautifully furnished en-suite bedroom.

The team at Sherwood Grange always ensures that residents have something exciting to look forward to. They arrange an ambitious programme of activities and trips out and about.

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Care Provided by Sherwood Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Other Care Provided

Good to Know

  • Person in charge
  • Malgo Wcislo (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sherwood Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,913
    • Self-Funded Residential Dementia Care from £2,003
    • RESPITE Self-Funded Residential Care from £1,913
    • RESPITE Self-Funded Residential Dementia Care from £2,003

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge. There
    are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sherwood Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Minibus or other transport
  • Parking

  • Parking on-site


Sherwood Grange Reviews (98)

Total of 98, showing 41-60
9.8

Sherwood Grange has a Review Score of 9.8 (9.771) out of 10, based on 10 reviews in the last 2 years. Over all time Sherwood Grange has 98 reviews.

Overall Experience

  • 84
  • 12
  • 1
  • 0
  • 1

Date Published

98
5
8
10
88

Review from Fiona (Granddaughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home. It’s so clean, safe and well run that I happily take my 2 year old in to see my grandma (pre-COVID obviously). We also love the regular Facebook posts and send them around the family saying ‘see what grandma’s been up to now’! All the arts and crafts, films, trips and music
activities have kept her very well entertained. We really couldn’t ask for her to be in anywhere brighter, or more caring. I would highly recommend to anyone.

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Review from Janet (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you’re looking for a caring and stimulating environment that feels like home, and that you can trust, then look no further than Sherwood Grange. Moving into Sherwood Grange over 18 months ago has been a positive experience for my mother and all the family. A relaxed smiling face has replaced the
often, anxious face whilst struggling at home. Staff are always running the extra mile, particularly evident during the current COVID situation. The activities are second to none, and spending time really getting to know the residents and their life stories is reflected in the activities organised both in Sherwood Grange and in the community.

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Review from Jackie M (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sherwood Grange for several years now and the kindness and care which the staff have given has been exceptional. They have supported my mother and our family through some difficult times, always ready to listen and do their utmost to help.
During the recent pandemic when things
have been extremely challenging, it has been a great comfort to know that they do everything they possibly can to look after her.

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Review from Sarah M (Wife of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has FTD and was moved to Sherwood Grange on 19th January 2020, in spite of the lockdown the staff of carers, managers and lifestyle coordinators would appear to have worked tirelessly in extremely difficult circumstances. The home has done its best to keep things running smoothly, the staff
are always happy to speak to me and tell me how things are, through what has been a difficult time. Prior to COVID my husband was involved in activities and enjoying the cheerful, calm atmosphere as well as the three-course meals and particularly the full English breakfast.

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Review from E S (Great-Niece of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During an extremely difficult time for everyone, I feel that the care my aunt has been given during lockdown has been second to none. After speaking with my aunt regularly (which has been made possible by great staff) I am told the activities team are always on hand to keep spirits up and plan things
to do while going out hasn't been possible. We have been kept up to date and my aunt says she cannot fault the care and support she has been given and to me that's most important. Again, shame the food is not the greatest.

Reply from Samantha Debenham, Personal Assistant at Sherwood Grange

We are grateful for your constructive feedback of all aspects of care within Sherwood Grange and we are delighted with the positive comments and scores. We are sorry to hear the food offering did not meet your expectations on this occasion. We will, of course, review this with the team and make improvements where possible. We take great care in our menu planning to offer a variety of choice for residents, however, the home manager would be more than happy to discuss your Aunt’s preference with you, so that we can create a meal plan that will suit her individual requirements.


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Review from Joanna M (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid has been difficult for everyone, but care homes have been at the forefront of the epidemic, trying to protect residents from getting this virus. I have felt very relieved to know that my mother is being well looked after and that every precaution possible has been taken to minimise risk. Although
under enormous pressure, the staff have continued to be very professional, careful, and kind. The lack of access to testing (the government initiated this much too late) made things even more challenging, given that many people are asymptomatic. As soon as testing became available, the home has been systematically testing staff and residents, which is very reassuring, and has helped the home become Covid free.

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Review from Pippa B (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at the Sherwood Grange for just over a month, and despite making the difficult decision to move mum to a care home, we are delighted that we were able to find such an active, creative and friendly place for her to live. All the Sherwood Grange staff have gone out of their
way to ensure mum settled in quickly, even with all the restrictions in place. Mum is able to sit in the garden and socialise (at a distance) with other residents and the buddy’s, and we have treasured the garden gate visits. Mum said just this week how lovely all the carers and staff were and we can see she is now very happy despite the great change in her environment. So, so far so good and we can’t wait to see her flourish even more as she becomes part of the gang!

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Review from G G (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to Sherwood Grange just before Xmas 2019. The level of care has been very high since then. Throughout lockdown with Covid-19 the communication has been excellent. The level of care has been very high. Staff have worked exceptionally hard to keep the residents safe and happy. I
am impressed at the level of care and effort. My husband and I feel lucky to have found this place and for our relative to be here.

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Review from Joanna V M (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is quite a difficult and demanding woman. I really appreciate how patient, polite and kind the carers are to her. The entertainers are particularly good at including everyone, being creative, and they think hard and deeply about the residents and their needs. I travel a lot and feel very comforted
to know that my mother is safe and being cared for while I am away. The staff at the home keep me updated, are very responsive to my queries, and are very good at listening to the residents and responding to their concerns. I have no complaints at all, and would unreservedly highly recommend Sherwood Grange to anyone looking for a care home.

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Review from Laura J (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The majority of staff at Sherwood Grange are excellent with my mum and her care. Apart from a few initial hiccups, her time there so far has been great and she is loving living there. She is very happy in the home and the facilities are amazing. We were concerned about moving her into a home but with
her medical needs it became a necessity. We have never regretted our decision. Sherwood Grange is a fantastic residential care home and it meets all my mums needs.

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Review from Emer B (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sherwood Grange is not just a care home. It's my Dad's home. The staff go beyond what is their job role. They truly care for my Dad and the residents. The home is very welcoming to all that visit. A fantastic opportunity for the residents to experience. The home is clean, modern, has a lovely garden
and situated close to local Park. I can not praise the fantastic team at Sherwood enough, nothing is too much. I can honestly say I have peace of mind that my Dad is in a lovely, safe and caring home. I am so thankful we found Sherwood Grange.

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Review from J C (Friend of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainments team normally provide an excellent programme of both internal and external activities, outings to the cinema, theatre, boat trips, London art galleries and many more. Sadly, owing to the current Covid19 situation, these outings are not possible, but the team and staff are really working
very hard at the moment to provide a wide selection of activities within the home. The Management and staff are very caring, and really get to know the residents' interests and hobbies and do whatever they can to help them take part in these.

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Review from Jane M (Friend of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Sherwood Grange in Kingston Vale, the activities offered could leave you pale.
Jigsaws, dominoes and also Scrabble - free to all who wish to dabble.
A hair salon for perms and sets, plus manicures if time permits.
In the cinema the space allows, visiting artists to take their bows -
Dancers dance
and singers sing and funny tales make people grin.
The garden has some troughs with flowers - a cheery place to pass the hours.
The coffee lounge is bright and airy with scones and cakes, sometimes fairy.
The staff are lovely, one and all - all shapes and sizes, short and tall.
Three meals a day, biscuits and tea; I wonder - is there room for me?

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Review from Jean W (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sherwood Grange is a superb care home in every way. The staff are kind, helpful, pro-active, friendly and treat my father so well. The room and bathroom are clean, spacious and light. The entrance reception staff are efficient and welcoming and the reception area on the second floor is well manned.
The food at the restaurant is, in my opinion, the same standard as that we experienced when we used to visit a popular hotel chain with our father. They serve different starters, main courses and desserts every lunch and dinner time throughout the week - I often join my father for lunch so I know how good the food is. There is a cinema where my father and I have enjoyed the musical films they put on on a regular basis. They have activities like singalongs, exercise classes, visiting school choirs, poetry readings and many other things. There is even a hairdresser/barber. I really couldn't ask for more for my father.

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Review from M B (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You experience the warm welcoming atmosphere when visiting. The attitude you pick up is this is the residents home and he or she is free to be relaxed and free as possible while living in a communal environment are excellent. The carers are to be congratulated on their patience and kindness.

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Review from Brigid R (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been most impressed with the concern and kindness obviously shown to the residents and I would highly recommend it.

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Review from Nazim H (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Sherwood Grange. All the staff here were so helpful, first in helping Dad to get a place and then the care they have provided has been amazing. My Dad has dementia and it was such a worry, but now he is so well looked after and it is nice to see him enjoying life. The
facilities are excellent and I enjoy visiting him. The staff make such an effort to make Dad's birthday special for all the family when visited. Sherwood Grange has given me so much hope that I can rest easy knowing Dad is happy and well looked after.

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Review from L H (Friend of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor for three and a half years. I have no problems or concerns about Sherwood Grange.

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Review from C S (Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy here in general. The winter months are a bit flat, but overall it's ok. The activities lady does an excellent job. The carers are very nice.

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Review from E S (Friend of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. Meals seem a bit close together. Very clean and comfortable.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Sherwood Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Sherwood Grange is calculated as follows: ( (111 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.847 Points relating to the number of positive Reviews for Sherwood Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 10 Positive Reviews ÷ 11.8 = 0.847

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Malgo

Malgo Wcislo

Job Title: Home Manager

I come from Poland originally, which is where I did my training, and I initially worked in orthopaedics as well as in emergency care.


When I moved to the UK I moved into social care. It was my first experience of it, but I haven’t looked back. I’ve discovered my dream career!


I love Care UK’s ‘fulfilling lives’ ethos: I truly believe that moving into a care home is an opportunity for residents to live life to the full, with care and support. I see it as the start of an exciting new phase of life, and it’s wonderful to see the positive effects of what we do, and how we make people happy.