Sherwood Grange

Sherwood Grange is a very welcoming and friendly care home for both residents and their families. I always found the staff to be cheerful, positive, the standard of care to be good and residents' individual needs catered for whenever possible. Staff always made themselves available if I wanted to discuss anything. Despite the restrictions which the pandemic placed on everyone, we always felt welcome, and our visits were facilitated as best as possible. The rooms and en-suite facilities are spacious, clean and comfortable. There is a wide-ranging and varied programme of activities, the weekly general knowledge quiz was a highlight of my brother's week. I wouldn't hesitate in recommending Sherwood Grange to others.

Everyone was very friendly and caring; they made me very welcome whenever I visited.

All the staff are very fond of my father. They display so much affection, are patient and caring to all residents, including my dad. They became my dads family during lockdown when we weren’t allowed to visit and showed him love and kindness. A special mention to three particular staff members for their care. The manager for running the home and the lady for organising excursions and indoor activities, which are very varied. I wouldn’t hesitate to recommend this home.

It is always difficult when the time comes to move a loved one into a care home, but I can honestly say that the staff at Sherwood Grange have bent over backwards to make sure that my mother's move was as easy as possible and that she has settled in well. When I was looking at homes for my mother a few years ago, I was fixated on outdoor spaces, nice locations etc. But the fact is, nothing is more important than the relentless good cheer of the staff. Sherwood Grange's staff are amazing - so warm and friendly - and so much effort is put into organising events at every opportunity. There's a real sense of life-affirming aspiration for each of the residents, which, given my mother is 93, is both unexpected and refreshing.

Regular calls from customer liaison to move my mother from another home. Told that my mother’s needs could be met. My mother is very frail and unhappy and has had to leave. She didn’t like the food. Hard to get my mother to access to religious services, links to clergy which would have meant a lot. The focus is on group activities.

We want to show our appreciation and thanks to all the wonderful staff at Sherwood Grange who have worked tirelessly during such difficult times. Mum has been so well looked after and cared for, which has been a great comfort to us. The new visiting booth has been a great success, and we've been able to arrange lots of visits, which makes a huge difference. It's so nice to be able to chat with the staff when we come to visit, and to see Mum is so happy is wonderful. Mum is happy in her room watching the TV, but she also enjoys joining in with the many activities that are arranged and chatting with her friends.

We can't thank you enough for all your dedication and care during this year-long pandemic.

I can only praise the staff and especially the manager for the way they have handled the difficult situation during COVID. They have maintained continued support for the residents and kept relatives and friends informed of the current situation. It has been very difficult for them all, but we are always greeted with a smile and given time to answer any questions. I pray and trust that they all will keep safe and come through this pandemic. Thank you to the manager and all his team.

My mother has been in Sherwood Grange for just over three years now. She is absolutely delighted with it, and so am I and all my family. Most of the same staff that were there when my mum arrived are still there now. This has been great for her as she feels that she has some new friends rather than just staff. The entertainment team provide a daily programme of events to which they put in a great deal of thought. It is very well managed and I highly recommend Sherwood Grange and I am very grateful to the hard-working team that have looked after my mother in the very difficult time that we live in.

The only thing more difficult than getting into hospital during the global emergency is getting out again. I found the staff helpful and proactive in terms both of organising a speedy assessment and being constantly on the case to ensure that all the elements required for hospital discharge could be aligned. Communication from the home after her arrival has been first class and she has received a warm and caring welcome. Well done, Sherwood Grange.

Mum is very well cared for, the staff are very kind and committed. She is kept safe and encouraged to join in a range of activities. COVID protection measures have been very well applied. She feels secure.

My mum has now been at Sherwood Grange for 3 months and it was the best decision we have made. The initial communication was excellent and the home were so helpful during the transition and move to the home setting - which was a very stressful time, probably more so for the relatives than for my mum! The initial quarantine was not a lot of fun for my mum but she soon settled in and after the quarantine was over has made friends with other residents. The thing that stands out is the care and consideration shown by all the staff, admin, management and carers alike. We feel very lucky that my mum has settled in so well and now considers it her home.

It is a clean and cheerful home. Pre COVID I was encouraged to visit as often as I liked. During the current pandemic, this has been difficult, but the staff has been very helpful in facilitating FaceTime calls with mum and have given me updates when I telephone.

I was delighted recently to hear that the home had managed to get someone to give her communion (which I’d been unable to arrange).

My mother has been at Sherwood Grange for two years. The management, carers and support staff, who were always excellent, have surpassed themselves during the pandemic. Safety routines have been introduced to the residents with compassion and tact. Every effort has been made to keep them entertained and stimulated and a special mention must be made of the entertainments team who have provided so many in-house activities. My mother is being gently supported to live as independent and rich a life as possible.

We truly cannot fault Sherwood and are so pleased we didn't choose anywhere else.

I needed care very quickly after a series of cardiac problems and I was unable to return to my former home from hospital. I came to Sherwood Grange having no idea of what to expect and with no time to visit before I moved in. Sometimes fate smiles on you in the dark times. Everyone has seen bad publicity about the care home system in the UK and I had no idea what to expect. I have been here six months now and consider that I have fallen on my feet (if only, I am now wheelchair-bound). Unexpected levels of kindness abound here unaffected by covid. I am probably the youngest resident but watching the care and attention that is given to the needs of the elderly residents has gone a long way to restoring my faith in the human race. I had no experience of the care system and consider myself very fortunate to be here, not only are my physical needs looked after but liaison with the authorities has been second to none which is something I had no previous experience of.

The care that my friend has received throughout the present pandemic has been very good. The care home has been locked down for a considerable period, but we must all accept that this has been down to keep all of our friends and relatives safe from the virus. The carers have got to be worth their weight in gold for keeping spirits up. We should all say a huge thank you to them for what they continue to do for the residents. We can only hope that they will be able to open up for visitors very soon, which will help the mental health of some who feel isolated.

My mum was one of Sherwood's first residents and I can not speak more highly about the Grange and its wonderful staff. I live a distance from Kingston but always knew my mum was in the best possible hands, was being kept occupied (even when sometimes she thought at first she did not want to be) and received all the medical care she needed. Towards the end, the team were even more attentive to her needs and saw us all through this difficult and very sad time. We will all remember our time as part of the Sherwood Grange extended family with great fondness.

I am very pleased with the care my aunt is receiving. The staff are very kind and understanding towards her. The facilities at Sherwood Grange are excellent and visitors are made to feel welcome.

This is an amazing care home. It’s so clean, safe and well run that I happily take my 2 year old in to see my grandma (pre-COVID obviously). We also love the regular Facebook posts and send them around the family saying ‘see what grandma’s been up to now’! All the arts and crafts, films, trips and music activities have kept her very well entertained. We really couldn’t ask for her to be in anywhere brighter, or more caring. I would highly recommend to anyone.