Sherwood Grange, London, London
Sherwood Grange, London, London
Sherwood Grange, London, London

Located in Kingston Vale, London, Sherwood Grange is a brand new purpose-built care home, which opened in May 2016.

The 59-bed care home offers around-the-clock residential, dementia, nursing and short-term respite care, provided by an experienced and skilled care team in luxury surroundings.

All bedrooms are en-suite and facilities include a cinema, hair salon and a coffee-shop. Residents also benefit from regular organised activities and outings.

Group: Care UK Nursing & Residential Care Services

Person in charge: Rick Mayne (Home Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the A3, take the exit on to the A308 - Sherwood Grange is located shortly after a small row of shops on the left. The entrance is on Robin Hood Lane.

From Kingston upon Thames, take the A308 and go passed Kingston Hospital and Kingston University campus on the right. Sherwood Grange is then located on the right, before the A3 roundabout.

Latest Care Quality Commission* Report on Sherwood Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Sherwood Grange has a Review Score of 9.5 (9.546)

The Review Score of 9.5 (maximum of 10) for Sherwood Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Sherwood Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.699 for Sherwood Grange is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 216 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.847 Points relating to the number of positive Reviews for Sherwood Grange is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 10 Reviews ÷ 11.8 Target = 0.847

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sherwood Grange?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sherwood Grange

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

We have a much loved and longstanding friend who is now a resident of Sherwood Grange, Kingston Vale. During a recent telephone conversation with our friend's brother, he mentioned that when she first came to Sherwood Grange he feared that she would not be with us for very long as she was in a very low mood and had been extremely isolated. He commented that during her fourteen months at Sherwood Grange she has blossomed - her colour has improved, her eyes are bright and she is generally more engaged and happier. A huge thank you to all the staff at Sherwood Grange for bringing about this beneficial change in her - living proof of the care, kindness and commitment of everyone involved.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Polish mother was made to feel very welcome and there was always someone around to help her. All the staff were excellent and kind. Outside her room was a small case with her past history in photo form... a super idea so that new staff members would immediately know about her. They even contacted a Polish ex-member of staff to come back to the care home to chat to her when she first arrived.

The enthusiasm and dedication of the staff is a pleasure to witness.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident since January 2017. The home is very clean and a 5 star rating for furnishings. The residents are well looked after and appear happy and interested. My father has advanced Alzheimer's and needs all of his personal care needs are met by staff. This is carried out with dignity and without any fuss. Rooms are all ensuite which helps with patient dignity. Warm inviting comfortable colours. The home Feels like a family environment. Very plush! Staff enjoy going to work. The residents all seem to get on with each other. Any issues are dealt with immediately. There is a good range of activities and outings for those that are able. There is a small garden which is assessable to all as well as a coffee shop with complimentary coffee and cakes. There is a cinema room and films are shown most days. My father enjoys this. Family can visit anytime and are made to feel welcome. I can't say enough positive things about the home. Highly recommend

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My Mum has been living in Sherwood Grange now for about 3 months and we are both extremely happy with the care and attention that she has received. Being quite new, the home looks nice and is kept that way by a great team of housekeepers. The events coordinators are exceptional and have huge energy and drive which keeps the residents entertained and interested. The Carers are kind and considerate of both Mums and my thoughts and keep me up to date with any little issues. She really is like a different woman now she is at Sherwood Grange and I am so pleased that we made the move.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff of all grades from management to laundry ladies are very welcoming and friendly with visitors and residents.
It is pleasing to have refreshments in the café with our relative on occasions.
Excellent, clean and warm surroundings. Very attentive and caring staff.
I enjoy speaking to all the staff and other residents wherever the situation arises.
Keep up the good standard.

I have only one constructive concern. Could a mirror be sited in the corner of the car park to see vehicles entering the narrow roadway.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mum received super care at Sherwood Grange during the week she stayed. The care and support was gentle and attentive and the rooms were bright and smart with fantastic attention to detail. I would have no hesitation in recommending it.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The care staff are very friendly and seem concerned about the residents. They are always ready to help and make you feel welcome. There are many trips and activities offered which makes life more pleasant for the residents and they are able to choose what they want to participate in and those what they do not.

How likely would you be to recommend Sherwood Grange? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Excellent.
Helpful.
Always available.
Informative.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff kind, helpful and attentive.
All communal rooms are clean, neat and tidy (and warm!)
Always plenty of organised activities.
Food menus could be more accurate.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This is the second time my father in law has stayed here for respite care and I have to say he has thoroughly enjoyed both experiences. The Staff remembered him from last time and were really looking forward to seeing him again. We have looked at other care homes and I must say this one tops the lot. the whole environment is set up to cater for dementia and there are plenty of activities and events. Whilst we were away my family visited him on a weekly basis and they all commented on how well he was and how he integrated with other residents,

We are planning another two week holiday in May/June and will definitely be using this home again. If in the future he has to be a more permanent resident I would use this home without any hesitation.

Excellent staff that take time to cater for sometimes difficult needs

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-Law was at Sherwood Grange Care Home for respite care for two weeks only, but I think she would have been fine there for much longer and would have got used to having been there, except that she knew she wanted to go home. The facilities at the home were great, and the staff there genuinely caring and couldn't do enough for her.
There were lots of activities every day, and time for all residents to socialise. There is a hairdresser salon and a cosy cinema room for all to enjoy. The musical activities were good, and the food very nice. The whole place was clean, and the rooms were kept tidy. Thanks for all who looked after her, from her whole family.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very new and modern establishment just opened this year. Very friendly and welcoming. All the care staff we met were helpful and very kind, even in difficult situations. We would recommend Sherwood Grange as a quality place - especially for convalescence which is what our friend needed - although I'm sure it's good for longer term stays.

How likely would you be to recommend Sherwood Grange? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Welcoming smile from an individual, coupled with ability and willingness to help with any queries. Uncomplaining help from staff and there is always someone available to help with any everyday emergency eg. going to the toilet. Good food, nicely prepared and served. Bedclothes always fresh and newly laundered. Satisfied with every facility.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been on respite for just over 5 weeks now and is enjoying her time in Sherwood Grange, the management and staff are all very helpful and couldn't do more in helping Mum settle into her new environment, She is loving the trips out on the mini bus and the activates.
Going forward Mum will soon become a more permanent resident and she is looking forward to personalising her room with some of her own belongings, which the management and staff are more than happy to let her do.
As a visitor, visiting Mum is a nice experience having lovely surroundings in her room and a home from home lounge a coffee shop to relax in, and also its lovely to be able to take Mum into nearby Richmond Park .
I would highly recommend this care home.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sherwood Grange provides excellent care for all its residents. In the time I've been visiting the home I have not noticed any lack of care for any of its residents. I visit three times a week, very well run from the management side and good carers. Excellent care home.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Was well looked after. Staff were very caring. Facilities were excellent. Arranged hospital visit when had stomach complaint. Kept family informed at all times.

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I booked my mother in for 2 weeks respite care following a hospital stay. The assessment was quickly arranged (same day as phone call) and when we went to the home, Mum and I were warmly greeted by all staff. Care has been excellent. Mum's strength and mobility have improved 100%. We extended her stay for another week without any fuss. All the staff have been kind, caring and very helpful to Mum and all our family. The great grandchildren, 8 months and 3 years have always been made welcome. The home is beautifully decorated, clean fresh and very welcoming. I would use it again instantly. Thank you for your love and care. xx

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My sister, who is 91 years of age, was unable to remain in hospital and I was advised she needed a lot more care and attention and so I and my relatives decided to look around for the best care home. We finally found this wonderful care home in Kingston Vale. I was thrilled because my sister was the third person to be admitted. It is truly lovely! The staff, management and caring staff are magnificent! She has outstanding care. Everyone is very kind to her - attending to all her needs. food is well prepared. The activities are great and although my sister is 91, she is indeed an active participant. She loves the cinema. I know she wants to go home, but she is truly happy here. WELL DONE!

How likely would you be to recommend Sherwood Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sherwood Grange