Mulberry Court Care Home

61 Darnhall Crescent, Bilborough, Nottingham NG8 4QA

Mulberry Court Care Home provides high-quality respite care, day care, long and short-term nursing care for older people and those living with dementia.

The care home has single and double bedrooms which have all been freshly redecorated and are situated over two floors, with lift access to the first floor.

Residents are welcome to bring personal belongings and small items of furniture to make it a home-from-home environment. Each room has a TV socket and an emergency call bell.

Each resident has their own individual care plan which is designed and regularly reviewed with a carer.

Residents have access to additional services, such as hairdressing and chiropody, while opticians, dentists, GPs and district nurses' visits are arranged to suit the needs of the residents.

Owner: Mulberry Court Healthcare Ltd

Person in charge: Diane Bruce (Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Younger Adults

Admission Information: All service users welcome. Ages 18+.

Single Rooms: 43

Rooms with ensuite WC: 2

Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are requested to make a prior appointment or to visit outside of meal times.

Parking:

Parking is available on site for visitors

Latest Care Quality Commission* Report on Mulberry Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Mulberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Mulberry Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.83 for Mulberry Court Care Home is calculated as follows: ( (279 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 330 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Mulberry Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Mulberry Court Care Home has a Review Score of 9.8 (9.830) from 29 Reviews


Average Ratings

  • Excellent
    26
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mulberry Court Care Home?

  • Extremely LIKELY
    25
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mulberry Court Care Home

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Relative of Resident/Service User
    3
  • Volunteer
    3
  • more

I had phoned over 20 care homes and visited several others before seeing Mulberry Court, and within a few minutes of being inside, I knew it was the right place for my friend to move into.
The staff are very friendly and welcoming, the dining room bright and airy with a great menu choice, you can even choose your toast from six colour options! My friend has advanced Dementia and food is his only real pleasure in life, so it was great to see the quality of the food, hydration stations, and the 'snack shack'.
The activities are amazing and plentiful, prior to moving to Mulberry Court he'd spent two years in another care home that had a core team of lovely carers, and a wonderful activities coordinator, but they had nothing like the amount of things going on. He's had more activities and experiences in just a month of living at Mulberry Court than he'd had in his previous two years.
I realise it's still early days, but moving him here is proving to be a great decision so far, thank you all!

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

It's very welcoming when you first walk through the door. Staff are always really friendly and approachable to talk about any concerns about my grand parents. I like the number of activities that are provided including the variety Cannes Film festival and the Royal Wedding which has been brought here to the residents. The home is very clean and my grandad always says the food is nice with good choices.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel my Mum's care is excellent and the staff are friendly and supportive. The activities are great for Mum and enjoys all the different types that are available. Choice of meals is good and always something that Mum enjoys.

I don't feel mum could get better care anywhere else. It is a weight off our family's mind that mum is well cared for and happy.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum and Dad love it here, always happy. 100% here. Care and staff are fantastic, helpful, friendly......go the extra mile. Food is great, my mum now eats here which is the opposite to the previous place.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am really pleased with the home, with the support they provide, facilities and events. Nothing is too much trouble. It has given my mom and dad a new lease of life especially my Dad, who is now able to get out and about safely and supported to many community activities. As for my mum, she is more than happy to stay within the home and take part in the selection of activities provided.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father was transferred to the nursing home for end of life care.
Due to the care and attention given by the staff, within 10 days he was sitting in a chair, eating and drinking, after weeks of being bed-ridden and refusing food and drink.
Exceedingly pleased with the care.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

This care home is brilliant. The activities and food are great. My relative has never fitted in anywhere except this place and she is very happy with the home. All the family are very satisfied with the care, and the staff are so caring and affectionate towards my relative.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been newly admitted to Mulberry Court.
Her room is excellent and all the staff are extremely helpful always smiling and make me feel very welcome.
I am over the moon as I was in need of a rest from caring for my mother.
I know now that she is in a safe comfortable environment with loving and caring staff.
I wish to thank Mulberry Court from the bottom of my heart.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I searched this website when I was looking for respite for my Mum which bought me to come and see Mulberry Court Care home.
On arrival, I noticed Mum had settled straight away and we were greeted with happy smiling staff that were very welcoming.
So I booked her in.
Since Mum has been here I have noted that it is not just an ordinary care home but my Mum sees it as her home. The staff are very caring and attentive to not just my mum but I also observed that they are like it with all the other residents.
It's the best decision I have ever had to make.

Thank You Mulberry Court.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

On arriving at Mulberry Court for the first time, it has a lovely homely feeling. The staff are really friendly and make you feel welcome at any time of day. They are extremely helpful -
they listen to you if you are worried about your family and answer you with honesty and understanding.
The home is very clean and there are no nasty smells in any of the areas. The bedrooms are nice and comfy and the staff treat the residents with compassion and empathy.
I would highly recommend this place to anyone looking for care of their relatives.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Clean, tidy, approachable and friendly! All the things you would want from a care home.
The staff are so welcoming to visitors and residents and I could see straight away how happy and comfortable the residents were.
Lovely to see such a nice care home.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is very caring and provides a good range of food for the residents. My uncle wanted some Asian food and the care home have cooked special food such as Dal and chapattis especially for him. Other residents have also requested certain dishes which have been made for them. The home also has a number of themed nights with a variety of foods. The activities for my uncle are also endless.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I would like to thank all the staff at Mulberry Court Care Home for the outstanding care they given my mother in law. They looked after her like she was their own mother, right up till her passing over. This thank you comes from deep within my heart. I would recommend Mulberry Court Care Home to anyone that is looking for outstanding care for their loved one. I will support this care home for years to come. A massive thank you once again.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff at Mulberry Court are friendly, professional and endlessly patient. The atmosphere is relaxed and management are always accessible. Particular praise should go to the entertainments manager who organises a varied and stimulating range of activities. The residents are treated with dignity and respect.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Extremely well looked after in a pleasant, friendly environment. Reassuring for residents and visitors.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy with the service in Mulberry Court.

How likely would you be to recommend Mulberry Court Care Home? Likely

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Average Rating:   4.8 out of 5

All staff are fantastic.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find the home to be very welcoming, it's great to see that there are activities for the residents every day to keep them occupied. All staff are warm and friendly when I visit.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the service that is provided for my Mum and I think it's lovely that there is so much stimulation for all residents.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have always been most welcome by all staff and the care home always smells nice. The staff are all caring and always find time to discuss any issues I have. The laundry is excellent and activities are most enjoyable.

How likely would you be to recommend Mulberry Court Care Home? Likely

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Average Rating:   4.5 out of 5

My dad loves it in Mulberry Court Care Home, it's clean and the staff are lovely. It has made it a lot easier for my mum to relax.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Sometimes seems staff putting a show on because you are there. Food stains on clothes. Hygiene sometimes not so good. We live in Skegness so don't visit every week so we probably see different things at one time, 11.30 someone was just coming for breakfast.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

We attended the Christmas party on the 19th of December. Fantastic Christmas atmosphere, costumes. Food and disco were very good. I am reassured when my mum doesn't want to leave her room that the staff take food and drink and check on her regularly. It was nice to be a part of the Christmas fete and being trusted to look after a stall and 2 tables. I am looking forward to the new years party.
The staff are lovely. The photos on the walls of the activities that my mum takes part in. My mum's confidence has grown since she has been in here. So thank you everybody.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the care for my father who has been a resident for the last nine months. Happy with the home who do their best in providing care for my father.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Fabulous the staff are so friendly and full of enthusiasm.

How likely would you be to recommend Mulberry Court Care Home? Neither Unlikely or Likely

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Average Rating:   4.6 out of 5

We had a nice time volunteering and singing at the Christmas Carol Concert. Everyone seemed to enjoy it and had a good time.
The staff put on a good event and were attentive. The place seemed very nice.

How likely would you be to recommend Mulberry Court Care Home? Likely

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Average Rating:   5 out of 5

A small and welcoming home. Not too many residents, caring staff. Have various activities to help residents irrespective of their needs.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

I take a group of young children to visit the residents from the local primary school.
The home is clean and happy, the staff are welcoming and caring towards the visitors and the residents.
We really enjoy our visits. The children listen to residents stories about their childhood and the residents enjoy listening to the children sing and play/make activities with them.

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have visited this home several times to see an elderly friend and have always been impressed with the way in which it is run i.e. nursing care/cleanliness/security. My friend is very well looked after by the friendly knowledgeable staff, has a lovely room to herself and participates in all of the activities of which there are many. Having worked in 2 nursing homes and visited many more during my employment, I am all too aware of the need for good nursing care for the elderly/infirm and the need to not only have good nursing care but good mental stimulation too. The activities person goes above and beyond, organising in-house activities, fayres, trips out and just recently the Christmas party with a buffet, singer, disco and church choir organised to which relatives/friends were invited.
I would have no hesitation in recommending this home .......keep up the good work!

How likely would you be to recommend Mulberry Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

March 2017

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Care Home Idol 2016

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