Mulberry Court Care Home

61 Darnhall Crescent, Bilborough, Nottingham NG8 4QA
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9.4 72 Reviews
  • Mulberry Court Care Home, Nottingham
Mulberry Court Care Home provides high-quality respite care, day care, long and short-term nursing care for older people and those living with dementia.

The care home has single and double bedrooms which have all been freshly redecorated and are situated over two floors, with lift access to the first floor.

Residents are welcome to bring personal belongings and small items of furniture to make it a home-from-home environment. Each room has a TV socket and an emergency call bell.

Each resident has their own individual care plan which is designed and regularly reviewed with a carer.

Residents have access to additional services, such as hairdressing and chiropody, while opticians, dentists, GPs and district nurses' visits are arranged to suit the needs of the residents.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mulberry Court Healthcare Ltd

Person in charge

  • Joanne Bruce (Manager)

Local Authority / Social Services

Admission Criteria

  • All service users welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1960
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are requested to make a prior appointment or to visit outside of meal times.

Parking

  • Parking is available on site for visitors

Mulberry Court Care Home Reviews (72)

Total of 72, showing 41-60
9.4

Mulberry Court Care Home has a Review Score of 9.4 (9.391) out of 10, based on 22 reviews in the last 2 years. Over all time Mulberry Court Care Home has 72 reviews.

Overall Experience

  • 52
  • 16
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  • 3

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court continues to excel in care for all residents. I am about to go travelling for a couple of months and I am setting off happy in the knowledge that mum will be in the best possible hands whilst I am away.

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Overall Experience  Overall Experience 5.0 out of 5

Everything is perfect at the home. Food is great and even the staff eat the food! Hygiene is very good with cleaners visible all the time. My mother's room is clean and tidy. Odd occasion I have had to use the visitor toilets, they have been clean and respectable.
Staff are always pleasant and point
out any issues that may arise. The only area for improvement would be for more parking.
Finally, this is the only home where it doesn't smell of urine.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been eating well which is very different from the previous home where he wasn't eating anything. Staff are very good and fantastic people who provide excellent care....No Complaints....very attentive.

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Overall Experience  Overall Experience 5.0 out of 5

The home was recommended by a friend. I am happy with staff and all seem willing to help with any queries regarding my mother. My mother seems happy and I am really impressed with the activities provided, particularly the games offered. The amenities the home provides are outstanding, and communication
between the home and myself is excellent. The food is very good at the home, and all family members are happy with the care home.

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Overall Experience  Overall Experience 5.0 out of 5

I had phoned over 20 care homes and visited several others before seeing Mulberry Court, and within a few minutes of being inside, I knew it was the right place for my friend to move into.
The staff are very friendly and welcoming, the dining room bright and airy with a great menu choice, you can
even choose your toast from six colour options! My friend has advanced Dementia and food is his only real pleasure in life, so it was great to see the quality of the food, hydration stations, and the 'snack shack'.
The activities are amazing and plentiful, prior to moving to Mulberry Court he'd spent two years in another care home that had a core team of lovely carers, and a wonderful activities coordinator, but they had nothing like the amount of things going on. He's had more activities and experiences in just a month of living at Mulberry Court than he'd had in his previous two years.
I realise it's still early days, but moving him here is proving to be a great decision so far, thank you all!

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Overall Experience  Overall Experience 5.0 out of 5

I feel my Mum's care is excellent and the staff are friendly and supportive. The activities are great for Mum and enjoys all the different types that are available. Choice of meals is good and always something that Mum enjoys.


I don't feel mum could get better care anywhere else. It is a weight

off our family's mind that mum is well cared for and happy.

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Overall Experience  Overall Experience 5.0 out of 5

It's very welcoming when you first walk through the door. Staff are always really friendly and approachable to talk about any concerns about my grand parents. I like the number of activities that are provided including the variety Cannes Film festival and the Royal Wedding which has been brought here
to the residents. The home is very clean and my grandad always says the food is nice with good choices.

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Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the home, with the support they provide, facilities and events. Nothing is too much trouble. It has given my mom and dad a new lease of life especially my Dad, who is now able to get out and about safely and supported to many community activities. As for my mum, she is more
than happy to stay within the home and take part in the selection of activities provided.

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Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to the nursing home for end of life care.
Due to the care and attention given by the staff, within 10 days he was sitting in a chair, eating and drinking, after weeks of being bed-ridden and refusing food and drink.
Exceedingly pleased with the care.

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Overall Experience  Overall Experience 5.0 out of 5

This care home is brilliant. The activities and food are great. My relative has never fitted in anywhere except this place and she is very happy with the home. All the family are very satisfied with the care, and the staff are so caring and affectionate towards my relative.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been newly admitted to Mulberry Court.
Her room is excellent and all the staff are extremely helpful always smiling and make me feel very welcome.
I am over the moon as I was in need of a rest from caring for my mother.
I know now that she is in a safe comfortable environment with loving
and caring staff.
I wish to thank Mulberry Court from the bottom of my heart.

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Overall Experience  Overall Experience 5.0 out of 5

I searched this website when I was looking for respite for my Mum which bought me to come and see Mulberry Court Care home.
On arrival, I noticed Mum had settled straight away and we were greeted with happy smiling staff that were very welcoming.
So I booked her in.
Since Mum has been here I have
noted that it is not just an ordinary care home but my Mum sees it as her home. The staff are very caring and attentive to not just my mum but I also observed that they are like it with all the other residents.
It's the best decision I have ever had to make.


Thank You Mulberry Court.

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Overall Experience  Overall Experience 5.0 out of 5

On arriving at Mulberry Court for the first time, it has a lovely homely feeling. The staff are really friendly and make you feel welcome at any time of day. They are extremely helpful -
they listen to you if you are worried about your family and answer you with honesty and understanding.
The home
is very clean and there are no nasty smells in any of the areas. The bedrooms are nice and comfy and the staff treat the residents with compassion and empathy.
I would highly recommend this place to anyone looking for care of their relatives.

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Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy, approachable and friendly! All the things you would want from a care home.
The staff are so welcoming to visitors and residents and I could see straight away how happy and comfortable the residents were.
Lovely to see such a nice care home.

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Overall Experience  Overall Experience 5.0 out of 5

The home is very caring and provides a good range of food for the residents. My uncle wanted some Asian food and the care home have cooked special food such as Dal and chapattis especially for him. Other residents have also requested certain dishes which have been made for them. The home also has a
number of themed nights with a variety of foods. The activities for my uncle are also endless.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Mulberry Court Care Home for the outstanding care they given my mother in law. They looked after her like she was their own mother, right up till her passing over. This thank you comes from deep within my heart. I would recommend Mulberry Court Care Home to anyone
that is looking for outstanding care for their loved one. I will support this care home for years to come. A massive thank you once again.

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Overall Experience  Overall Experience 5.0 out of 5

We attended the Christmas party on the 19th of December. Fantastic Christmas atmosphere, costumes. Food and disco were very good. I am reassured when my mum doesn't want to leave her room that the staff take food and drink and check on her regularly. It was nice to be a part of the Christmas fete and
being trusted to look after a stall and 2 tables. I am looking forward to the new years party.
The staff are lovely. The photos on the walls of the activities that my mum takes part in. My mum's confidence has grown since she has been in here. So thank you everybody.

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Overall Experience  Overall Experience 4.0 out of 5

All the staff at Mulberry Court are friendly, professional and endlessly patient. The atmosphere is relaxed and management are always accessible. Particular praise should go to the entertainments manager who organises a varied and stimulating range of activities. The residents are treated with dignity
and respect.

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Overall Experience  Overall Experience 4.0 out of 5

Fabulous the staff are so friendly and full of enthusiasm.

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Overall Experience  Overall Experience 5.0 out of 5

All staff are fantastic.

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Current Review Score: 9.4 (9.391)

Overview of Review Score

The Review Score of 9.4 (9.391) out of 10 for Mulberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.391 for Mulberry Court Care Home is calculated as follows: ( (156 Excellents x 5) + (68 Goods x 4) + (20 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 256 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mulberry Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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