Thames View

58 High Street, Thames Ditton KT7 0TT
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9.9 112 Reviews
  • Thames View, Thames Ditton
Thames View is a luxury care home, situated on the banks of the River Thames, in the beautiful village of Thames Ditton. The team provide round the clock residential, dementia and nursing care on a permanent and respite basis.

Originally designed as a mansion, the magnificent property has grand interiors and spacious rooms. Residents can enjoy quality facilities including a café, cinema room and a hair and beauty salon. Each en-suite bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, perfect for relaxing with loved ones.

Thanks to the dedicated lifestyle team, there is always something to look forward to with a schedule of regular activities and outings in the home’s own minibus.
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Care Provided by Thames View

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2100
  • Self-Funded Residential Dementia Care: from £2100
  • Self-Funded Nursing Care: from £2350
  • Self-Funded Nursing Dementia Care: from £2350
  • RESPITE Self-Funded Residential Care: from £2250
  • RESPITE Self-Funded Residential Dementia Care: from £2250
  • RESPITE Self-Funded Nursing Care: from £2350
  • RESPITE Self-Funded Nursing Dementia Care: from £2350

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Thames View for full pricing details and T&Cs.

Contact Thames View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Thames View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paul Fenech (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Thames View Reviews (112)

9.9

Thames View has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years.
Over all time Thames View has 112 reviews.

Overall Experience
  • 99
  • 12
  • 1
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Date Published
  • 112
  • 4
  • 9
  • 28
  • 84
Reviewer Connection to Thames View
  • 24
  • 23
  • 17
  • 15
  • 8
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 101-112
Review from Jacqueline O (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous care by a team of dedicated professionals who all go the extra mile for residents. Very friendly staff who have plenty of time to spend with residents and families thoroughly recommend.
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Review from E B (Daughter of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my mother is receiving at home of Compassion. The staff are very helpful and supportive of my Mum's needs. They listen to her and respect her space and independence. They know when to step in and when to let her get on by herself. I very much feel they allow her to
be herself.
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Review from B H (Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As good as it gets.
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Review from S M (Daughter of Resident) published on 23 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall stay for my mother was excellent. The home is of a high standard and as usual, the staff were caring and helpful. Would recommend this home to anyone who had to have respite for any length of time. The setting and views are just lovely and tastefully done.
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Review from Hillary B (Resident) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff including catering are always helpful. Nursing care and catering excellent and always willing to help with treatment (physiotherapy) if necessary.
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Review from Sophie W (Friend of Resident) published on 10 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited back in early September. Greeted by staff and made to feel welcome. Staff are polite, well mannered and seem to love the job completely which is lovely to see. Great atmosphere all round. Beautiful light airy bedrooms, lovely lounging areas and dining room. Spectacular gardens and outside
seating areas looking over the Thames. All round a wonderful home.
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Review from Dawn M (Niece of Resident) published on 10 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had an amazing day visiting my aunt was made to feel very welcome, everyone caring helpful and friendly. The food was excellent and surroundings were fantastic.
Bedrooms and interior of the home like a 5-star hotel. The only downside to the day were the roadworks. Would certainly recommend this beautiful
home and I look forward to my next visit.
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Review from John D (Resident) published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am new to the home, I have a lovely room overlooking the river. Our food is fabulous and the staff who look after me are super. I am very happy to be living here.
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Review from Peter C (Son of Resident) published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb location. Friendly and considerate staff. Food is good. Cannot find fault "other" than the name is off-putting.
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Review from Tracy P (Daughter of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I contacted the Home of Compassion, I was struck by how helpful the staff were. There is an obvious caring culture at all levels and my father was made very welcome. Staff were really friendly and professional. Could not fault the care given and would highly recommend the home.
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Review from D B (Friend of Resident) published on 15 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is absolutely stunning and in a wonderful location. The inside is light, airy and beautifully decorated and looks like a five star hotel. The bedrooms are beautiful and everything is spotlessly clean with a lovely choice of décor. The grounds are beautiful. Residents have lovely garden
furniture to sit outside and take in the stunning and tranquil scenery. I would also like to say that although I am a friend of one of the residents the Manager was extremely warm and friendly and made me feel very welcome indeed. Nothing was a bother and any questions or requests were dealt with perfectly. Caring staff.
Reply from Avril Jones, Home Manager at Thames ViewThank you for taking the time to review Home of Compassion and we are thrilled you think the home is in a stunning location, beautifully decorated and spotlessly clean. Myself and my team happily welcome visitors into the home and we’re glad you felt so welcome. We look forward to seeing you visit again in the future.
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Review from Barbara B (Wife of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent new facility. New wing added to beautiful listed building. Most staff are new but show signs of having been well trained. This review refers to first 2 weeks of June.
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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Thames View is calculated as follows: ( (292 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thames View is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Paul

Paul Fenech

Job Title: Home Manager

I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable.


I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.


I have worked in the hospitality sector my entire career and have had the opportunity of working and managing a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.


At Thames View, we are one big family, and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.

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