Thames View

58 High Street, Thames Ditton KT7 0TT
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9.9 112 Reviews
  • Thames View, Thames Ditton
Thames View is a luxury care home, situated on the banks of the River Thames, in the beautiful village of Thames Ditton. The team provide round the clock residential, dementia and nursing care on a permanent and respite basis.

Originally designed as a mansion, the magnificent property has grand interiors and spacious rooms. Residents can enjoy quality facilities including a café, cinema room and a hair and beauty salon. Each en-suite bedroom is tastefully decorated, and outside there is a beautiful, landscaped garden, perfect for relaxing with loved ones.

Thanks to the dedicated lifestyle team, there is always something to look forward to with a schedule of regular activities and outings in the home’s own minibus.
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Care Provided by Thames View

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2100
  • Self-Funded Residential Dementia Care: from £2100
  • Self-Funded Nursing Care: from £2350
  • Self-Funded Nursing Dementia Care: from £2350
  • RESPITE Self-Funded Residential Care: from £2250
  • RESPITE Self-Funded Residential Dementia Care: from £2250
  • RESPITE Self-Funded Nursing Care: from £2350
  • RESPITE Self-Funded Nursing Dementia Care: from £2350

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Thames View for full pricing details and T&Cs.

Contact Thames View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Thames View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paul Fenech (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Thames View Reviews (112)

9.9

Thames View has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years.
Over all time Thames View has 112 reviews.

Overall Experience
  • 99
  • 12
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Date Published
  • 112
  • 4
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  • 28
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Reviewer Connection to Thames View
  • 24
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  • 17
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  • 8
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  • 2
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  • 1
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Total of 112, showing 81-100
Review from Martin G (Partner of Resident) published on 4 July 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Impressive property and grounds backing on to the river.
Friendly and helpful care staff.
Middle management very defensive when given constructive feedback.
Lack of cover and intervention by visiting G.P. unsatisfactory.
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Review from Philip J (Son of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care our mum has received.
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Review from Staphanie T (Friend of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial appointment with the Director of Nursing, and for the past three months, I have always found a friendly, warm and relaxed atmosphere throughout this beautiful home. All levels of staff, in very smart uniforms where appropriate, are always extremely caring and helpful in a dignified
way.
The residents' rooms are beautifully decorated and furnished. The catering/food is excellent and thoughtfully presented. The conservatory and garden - comfortably laid out furniture with lovely, well kept garden views.
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Review from Mary M (Daughter-in-law of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Home of Compassion many times to visit my mother-in-law. I find the physical premises to always be clean and the staff caring and compassionate.
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Review from Michael D (Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived here on the 1st of January in the evening. From that moment on I have been shown the utmost care and courtesy. Every member of staff whether medical care or general have made my stay here very special.
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Review from Barbara S (Daughter of Resident) published on 13 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was in this home for over a year until she passed away in November. The grounds are lovely and the rooms have been fitted out to a high standard and are generally more spacious than other homes that I've known. The standard of care she received was generally good, although nothing in life
is perfect and there were a few hiccups along the way; I sometimes found a bit of a defensive attitude amongst some of the staff at these times. Most of the staff were very good and some were absolutely wonderful. The food was good. I found that it was sometimes difficult to gain access once the main doors were locked after about 6.30pm, as the access code was not generally given out to relatives and some of the staff were not familiar with the telephone system, and this could be frustrating. This is certainly one of the best homes of its kind in this area.
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Review from Julian A (Relative of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were really worried about finding a home that our cousin would be happy to settle into. Home of compassion, they have managed to get an anxious old lady to feel at home and to relax and be happy to live here.
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Review from Tricia D (Daughter of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Magnificent home and grounds only matched by the standard of care provided. My mother and the whole family were treated with the utmost kindness, respect, dignity and total professionalism by every member of staff we encountered. A seamless transition from respite to resident, palliative care to hosting
her funeral. We could not have wished for a more perfect care home for the last few months of my mothers' life; knowing she was well cared for and extremely happy there.
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Review from Alistair O (Son of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home of Compassion is a most beautiful setting on the banks of the River Thames, but most importantly the care provided by the staff is outstanding. My Mother lived in the Home of Compassion, which she called the Purple Palace, from December 2017 until her death in March 2018. The care she was provided
and love which surrounded her was second to none and I know there is nowhere better we could have found for her to enjoy her friends and family in the final months of a very full life.


Thank you, the manager and your team. You did a wonderful job for which me and my family will always be grateful.

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Review from Beryl U (Friend of Resident) published on 28 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressive building, good location, limited parking even on a weekend. Nevertheless, the residents enjoy a very high standard of care in spacious, opulent surroundings, backed up by carefully selected menus to suit the most decerning palette.
Staff were in attendance without being intrusive and I welcomed
the chance to enjoy a tray of tea with my friend who sadly suffers from dementia. At 97 years she could not find a more fitting residence in which to entertain family and watch the world go by.
It would be a dream come true if I make that age - the big 90 is looming!
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Review from Perry R (Son of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was admitted into Home of Compassion when he was very ill and restless. He has been well looked after and seems a little more settled in himself. The staff effectively deal with his infections and are quick to attend to him if he needs attention. He has had a physiotherapist allocated to him
and he is getting stronger. Senior staff listen to any concerns raised about Dad's treatment.
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Review from M K (Friend of Resident) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place to stay on the banks of the River Thames. Outstanding service, care, grounds and place.
More like a six-star hotel.
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Review from C I (Son of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of residential care at the Home of Compassion is second to none.
I would recommend it to anyone who wishes their relative(s) to be treated with dignity and respect.
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Review from Sylvia F (Respite Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was made to feel very welcome. My room was comfortable and I had a table and two chairs outside when the sun was shining!! The grounds were very attractive and staff extremely helpful and visitors also made to feel welcome.
Meals are always on time, with a varied menu. My meals were with several
ladies permanently in residence and like myself short term after a knee operation - 3 weeks.
We had good talking subjects and our table was a happy one - I would like to think I made a difference in making us all just a little happier in difficult circumstances.
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Review from Sally K (Daughter of Resident) published on 18 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just spent 12 weeks at the Home of Compassion for respite. The care and attention from each and every one of the staff was exceptional, they were all friendly, professional and caring whatever their role and nothing was ever too much trouble. It was a safe haven and no doubt aided my mum's
recovery. Many thanks to all of the staff who looked after my mum during that time.
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Review from Edith H (Wife of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband of 94 became quite disabled and confused (temporarily) we could no longer cope at home and he went into the Home of Compassion as an emergency. Later he decided to stay on a permanent basis. We have experienced much-skilled nursing care as well as kindness, consideration, friendliness
and helpfulness from all the staff, nurses, carers, catering and laundry.
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Review from David E (Son-in-law of Resident) published on 12 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home of Compassion is excellent - from the upper management team through to everyone involved in the daily running and care
My father-in-law had some of his happiest days there. Disabled and with limited mobility, he quickly made friends with residents and staff. He was cared for with dignity,
compassion and real affection. Everything was attended to, at the very highest standard. The team looked after him and his visiting family excellently. When sadly his life came to an end, the team were there with us, helping us through the darkest times. We were so glad that he moved to the Home of Compassion and we can still see him now touring the beautiful riverside gardens in his electric wheelchair, taking good food in the lovely restaurant and chatting with us over a coffee in the bistro. We also knew that his medical needs and physical comfort were being met every day and that his chats and activities with staff and residents kept his lively mind and sense of humour alive.
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Review from Iris W (Sister of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shocked! I had no idea this level of care was available - anywhere. I walked in for the first time to see my sister literally totally transformed in expression and 'connection'.


First impression - overwhelming. Such a sense of style and sophisticated decor. However even had it been a shed it

would be the place to be. All the staff I met interacted with the patients with such warmth, care and compassion. Everyone smiled. The atmosphere was one of calm and competence. Please please tell the staff how much their dedication is appreciated and valued. Truly a home of real compassion.
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Review from Dodie H (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to the Home of Compassion after a knee replacement op at the hospital. So I was only here for nine days. I received the kindness and friendly care I could have wished for. Happy faces made my recover all the quicker. I made new friends with permanent residents and hope to pop in to see them in
the future.
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Review from Jill P (Wife of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to the Home of Compassion in January of this year and I am very pleased with the level of care he is receiving. I find the nursing staff and carers to be very patient, kind and also helpful to me when I come to visit my husband. They keep me up to date on any changes to my husband and
any falls he has which is very reassuring for me.
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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Thames View is calculated as follows: ( (292 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thames View is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Paul

Paul Fenech

Job Title: Home Manager

I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable.


I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.


I have worked in the hospitality sector my entire career and have had the opportunity of working and managing a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.


At Thames View, we are one big family, and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thames View to verify any information. View our terms and conditions. Thames View has an Enhanced Service - more info.