
A very happy and pleasant atmosphere at all times.Julia J(Respite Resident/Service User)

She got so engrossed in the wide range of interesting activitiesMalcolm S(Cousin of Resident/Service User)

All the staff have treated us with warmth and professionalism.M I(Daughter of Resident/Service User)

A very happy and pleasant atmosphere at all times.Julia J(Respite Resident/Service User)

She got so engrossed in the wide range of interesting activitiesMalcolm S(Cousin of Resident/Service User)

All the staff have treated us with warmth and professionalism.M I(Daughter of Resident/Service User)

Thames View is a luxury care home, situated on the banks of the River Thames, in the beautiful village of Thames Ditton. The team provide round the clock residential, dementia and nursing care on a permanent and respite basis.
Originally designed as a mansion, the magnificent property has grand interiors and spacious rooms. Residents can enjoy quality facilities including a café, cinema room and a hair and beauty salon. Each en-suite...
Care Provided by Thames View
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Thames View for full pricing details and T&Cs.
Contact Thames View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Paul Fenech(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Thames View Reviews (112)
Thames View has a Review Score of 9.9 (9.902) out of 10, based on 23 reviews in the last 2 years.
Over all time Thames View has 112 reviews.
I had a lovely room and view but regret the bed was very uncomfortable. It took some days for the nurses not to ask me if I was asleep when my light was out. The standard of food and choice excellent. Also people in charge of activities also excellent and would have liked more.
Thank you so much for taking the time to write us this review. We're very glad to hear that you enjoyed your time at Thames View, especially the food and the activities. If there's ever anything more we can do to support you, please don't hesitate to get in touch.
This was an excellent place to spend some respite care. The staff are friendly and supportive. The cooking of the food is very good but I felt the menus were not always suitable for the clientele. My room was luxurious but I did not find the hospital bed very comfortable. The best thing about the place is the staff - quick to respond, always smiling and fun to be with.
Thank you for sharing your experience. We're pleased to hear you enjoyed your respite stay and found the team friendly, responsive and supportive. We also appreciate your feedback on the menus and bed comfort, and will take this on board as we continue to improve. Your kind words about our staff mean a great deal - thank you.
Mum moved to Thames View as her Alzheimers progressed to the point where she needed greater care. All the staff helped mum to settle in quickly and comfortably. The team ensured that she engaged in all relevant activities and worked tirelessly to keep her mentally engaged. Towards the end the team of carers and dieticians worked with the GP to adapt her care plan and facilitated food to suit mum's needs. At the end mum had super care provided professionally and with dignity. A lovely care home with lovely staff.
Thank you for sharing such a heartfelt review. We are honoured to have cared for your mum and are pleased to hear that our team was able to support her with comfort, dignity, and personalised care throughout her time with us. Your kind words mean a great deal to everyone at Thames View.
In November he again, after a month in hospital went to Thames View this time to stay as a resident. They looked after him so well, give him attention, physiotherapy, had a hair cut, chiropody and his daily paper. The food was really good too, he said. He was happy there. Unfortunately he was readmitted to hospital early December and passed away.
The staff are all pleasant, take time to talk to visitors and resident alike.
There is a feeling of kindness that runs throughout the home.
We are so sorry for your loss. It was a privilege to be able to support your brother and we were delighted to see the progress he made and how happy he was at Thames View. Please let us know if there is ever anything more we can do to help, and thank you for your kind words.
My mother spent four weeks at Thames View following a stroke. I can not fault the place. A beautiful location, stunning building and great facilities. But most of all it's the amazing staff who makes this place so special - the carers, the cleaners, the catering team, admin, reception and others. They couldn't have been more welcoming, kind, professional and considerate. It feels like a nice place to be, and I can't thank the staff enough for making a challenging time for our family easier to cope with.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum received such great care at Thames View. Our team works hard to create a supportive environment for both residents and their loved ones, so your kind words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
My mother has now been at Thames View care home for the past year and in that time she has settled in well and is enjoying the home. The setting, in the banks of the river, and the gardens are lovely and give my mother a lot of pleasure. I have always found the staff to be polite and friendly and they offer a very high standard of care which is wonderful. Whilst she would prefer to still be living independently she understand that this is no longer possible and she is very happy at Thames View.
Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mother has settled in well and is enjoying her time at Thames View. It's wonderful to know that the river views and gardens bring her so much joy. Your kind words about our team's dedication mean a great deal to all of us, and I will be sure to pass them on to the whole team.
Wonderful care and support
Thank you for your positive review. We're delighted to hear that you received such great care at Thames View. It was a pleasure to support you during your respite, and you'll always be welcome back should you ever need our help again. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback
Everything was excellent particularly all the staff who could not be faulted. I and my family will be eternally grateful. Thank you and god bless you.
Thank you for your lovely comments. We're truly sorry for your loss and feel honoured to have cared for your wife. It means a lot to the whole team at Thames View to know we were able to bring comfort to her and to your family during such a difficult time. On behalf of us all, please accept our sincere condolences.
The staff at Thames View are skilled, kind, and warm. The building is beautiful, and the organisation of events and meals work really well for both residents and their visitors. The gardens are well maintained, and the activities on the Thames provide a wonderful view. The opportunity to eat lunch with residents is fabulous, and the organisation of residents' birthday parties is top class. I wholeheartedly recommend Thames View.
Thank you for taking the time to leave us such a lovely review! It means a lot to know that your mother received such great care and support at Thames View. We're so pleased that her health improved under our care, and that you felt supported throughout by our dedicated team. We're especially glad...
The staff were always very attentive and caring and treated his quirks with humour and warmth.
I found the management to be on the ball and aware of all that was going on. They were very good at keeping me informed.
I put his long stay until his death at the age of 99 down to the excellent care he was given.
I am extremely grateful for the care he was given.
On behalf of the team, we would like to thank you for your wonderful feedback. We're delighted to hear that your friend received such great care at Thames View and that you found our team to be attentive and caring throughout. Reaching the age of 99 is an amazing milestone, and it was an honour to...
My cousin has been at Thames View for 7 years and is as happy now as she has ever been.
Many thanks for your positive review, J. We're delighted to hear that your cousin is receiving such great care at Thames View. The care and services we deliver as a team to our residents and their loved ones are extremely important to us, so it's truly rewarding to know that she feels happy and...
Since arrival at this carehome, I have been made very welcome & in the time both at home & in hospital become quite lonely. Thanks to activities & staff etc encouragement & participation in many activities have made as I feel many friends & enjoyed sometimes even forgetting my own illness & disposition. So I would like to thank all concerned & find myself very happy here.
Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're receiving such great care and that the activities and support from the team have made you feel settled at Thames View. I will pass on your kind comments to the whole team.
My mother has just left Thames View after three weeks respite care because of an injury to her back. This is the second time she has been there for respite and again the wonderful caring staff have nursed her back to health enabling her to return to her home. The rooms are lovely and she really enjoyed the food. She was very well looked after and was back to her normal self very quickly. The two nurses that looked after her were amazing in helping to manage the pain in her back and treating an existing wound in her leg that wasn't getting any better until she went into Thames View and is now virtually healed thanks to their care. Thank you so much.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother received such great care during her stay at Thames View and that the team was able to help her recover so quickly. I will pass on your kind comments to the whole team who will be delighted to hear your feedback.
After 4 weeks in Thames View home, my Father sadly passed away. Whilst we were only able to visit him once a week, we always found him peaceful and pain-free. The staff always had time to talk to us and listen. Two staff members in particular were excellent. Each time we left after our visit, we knew my Father was in a safe environment and getting the care he needed. We couldn't have asked for anything more.
Thank you for taking the time to leave us such a wonderful review. Thank you for your kind words and recognition of the team at Thames View. Although your father was only with us for a short time, we hope we made his stay with us comfortable and would like to pass on our sincere condolences to you and your family.
The staff at Thames View have been wonderful, helping my mother to be as comfortable as possible. They have exceeded my already high expectations and continue to care for her in a very personal and cheerful manner. The facilities and riverside views are a delight.
Thank you for your lovely review. We're delighted to hear that your mother's experience has been so positive and that our team has provided her with the care and comfort she needs. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
My stay at the home was excellent in that I had no pain and graduated to a walking frame and am now home and coping. Everyone was pleasant and helpful and the food was outstanding.
On behalf of the Thames View team, we would like to thank you for your wonderful feedback. We're happy to hear that you received such great care during your stay with us and will pass on your kind comments to the whole team.
Since arriving at Thames View 15 months ago, my mother's physical and emotional health and general wellbeing has gone from strength to strength. This is testament to how well she is looked after. Following a long hospital stay and no longer able to walk, her independent life has profoundly changed but the genuine care she receives from all the staff at Thames View is excellent, from personal carers through to hospitality and well-being, all have shown such care for my mother. I really couldn't imagine her being anywhere else. The wonderful staff and the beautiful environment combine to create a very special place.
Thank you very much for your kind words. We're happy to hear that your mother is receiving such great care at Thames View. The team join me in thanking you for your positive comments.
When visiting my husband I am made welcome. The staff are caring and attentive while looking after my husband. He has made some improvements in his health while being here. Seems happy. The grounds are available and enjoyable.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband is receiving such great care at Thames View and will pass on your kind comments to the whole team.
Thames View is in a beautiful location next to The Thames with relaxing gardens to sit in. The staff are caring and treat their guests with dignity. The food and drink are of a high standard. The Bistro coffee area is inviting to use. I am impressed with the care home. As always I wish it could be cheaper, but I don't believe there is care homes better than this.
Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Thames View. The team join me in thanking you for your positive comments.
Everyone is so kind, affectionate and helpful. I left with tears in my eyes.
Love you all.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum received such great care at Thames View and will pass on your kind comments to the whole team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (53) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Thames View.
Meet the Team (1)

I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable.
I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.
I have worked in the hospitality sector my entire career and have had the opportunity of working and managing a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.
At Thames View, we are one big family, and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.
Frequently Asked Questions about Thames View
What types of Care is Thames View registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Thames View have?
There are 78 Single Rooms.
What are the Facilities & Services at Thames View?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Thames View to the centre of Thames Ditton?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thames View to verify any information. View our terms and conditions. Thames View has an Enhanced Service -more info.