Home of Compassion, Thames Ditton, Surrey
Home of Compassion, Thames Ditton, Surrey
Home of Compassion, Thames Ditton, Surrey

Home of Compassion are dedicated to providing the highest level of residential, nursing and dementia care, including trial stays, respite breaks and convalescent care as well as long-term care, for up to 71 elderly residents.

CQC rated Home of Compassion ‘Good’ across all categories in April 2017.

The Nursing Home was shortlisted for the Best Kept Garden title at the Caring Homes Group Recognition Awards whilst Denise McMillan was shortlisted for Registered Nurse of the Year and John Drainey was shortlisted for Ancillary Worker of the Year at the Caring Homes Group Recognition Awards.

Home of Compassion is Caring Homes flagship care home, the home is a Grade II* listed building boasting many late 18th Century and early 19th Century interior features. Originally designed as a large mansion, this substantial property has grand interiors and spacious rooms.

It has been refurbished into a state-of-the-art care home with the highest quality finish; upgraded and added to whilst retaining its former glory. The luxurious care home is set in delightful surroundings in the heart of Thames Ditton, with beautiful views over the river.

A combination of original and new rooms ensures that elegant entertaining spaces are complemented by practical purpose-built bedrooms with en-suite facilities which suit the varied care needs of the residents.

Residents are encouraged to bring important personal possessions to personalise their rooms. Home of Compassion operates an open visiting policy, where residents and loved ones may visit at convenient times.

Group: Caring Homes Group

Person in charge: Avril Jones (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Hearing Impairment • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 78

Rooms with ensuite WC: 78

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Home of Compassion: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 06 Feb 2018

Please call 0808 223 5406 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Home of Compassion.

Reviews

9.5 Home of Compassion has a Review Score of 9.5 (9.483)

The Review Score of 9.5 (maximum of 10) for Home of Compassion is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Home of Compassion in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for Home of Compassion is calculated as follows: ( (196 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 266 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.769 Points relating to the number of positive Reviews for Home of Compassion is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 12 Reviews ÷ 15.6 Target = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home of Compassion?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home of Compassion

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • more

Very professional, well led team of caring staff. Friendly and efficient. Very well managed with care and passion. Excellent atmosphere. Clean, bright luxury surroundings in good location.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father was admitted into Home of Compassion when he was very ill and restless. He has been well looked after and seems a little more settled in himself. The staff effectively deal with his infections and are quick to attend to him if he needs attention. He has had a physiotherapist allocated to him and he is getting stronger. Senior staff listen to any concerns raised about Dad's treatment.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A lovely place to stay on the banks of the River Thames. Outstanding service, care, grounds and place.
More like a six-star hotel.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The quality of residential care at the Home of Compassion is second to none.
I would recommend it to anyone who wishes their relative(s) to be treated with dignity and respect.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was made to feel very welcome. My room was comfortable and I had a table and two chairs outside when the sun was shining!! The grounds were very attractive and staff extremely helpful and visitors also made to feel welcome.
Meals are always on time, with a varied menu. My meals were with several ladies permanently in residence and like myself short term after a knee operation - 3 weeks.
We had good talking subjects and our table was a happy one - I would like to think I made a difference in making us all just a little happier in difficult circumstances.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has just spent 12 weeks at the Home of Compassion for respite. The care and attention from each and every one of the staff was exceptional, they were all friendly, professional and caring whatever their role and nothing was ever too much trouble. It was a safe haven and no doubt aided my mum's recovery. Many thanks to all of the staff who looked after my mum during that time.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

When my husband of 94 became quite disabled and confused (temporarily) we could no longer cope at home and he went into the Home of Compassion as an emergency. Later he decided to stay on a permanent basis. We have experienced much-skilled nursing care as well as kindness, consideration, friendliness and helpfulness from all the staff, nurses, carers, catering and laundry.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Shocked! I had no idea this level of care was available - anywhere. I walked in for the first time to see my sister literally totally transformed in expression and 'connection'.

First impression - overwhelming. Such a sense of style and sophisticated decor. However even had it been a shed it would be the place to be. All the staff I met interacted with the patients with such warmth, care and compassion. Everyone smiled. The atmosphere was one of calm and competence. Please please tell the staff how much their dedication is appreciated and valued. Truly a home of real compassion.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

The Home of Compassion is excellent - from the upper management team through to everyone involved in the daily running and care
My father-in-law had some of his happiest days there. Disabled and with limited mobility, he quickly made friends with residents and staff. He was cared for with dignity, compassion and real affection. Everything was attended to, at the very highest standard. The team looked after him and his visiting family excellently. When sadly his life came to an end, the team were there with us, helping us through the darkest times. We were so glad that he moved to the Home of Compassion and we can still see him now touring the beautiful riverside gardens in his electric wheelchair, taking good food in the lovely restaurant and chatting with us over a coffee in the bistro. We also knew that his medical needs and physical comfort were being met every day and that his chats and activities with staff and residents kept his lively mind and sense of humour alive.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to the Home of Compassion after a knee replacement op at the hospital. So I was only here for nine days. I received the kindness and friendly care I could have wished for. Happy faces made my recover all the quicker. I made new friends with permanent residents and hope to pop in to see them in the future.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband came to the Home of Compassion in January of this year and I am very pleased with the level of care he is receiving. I find the nursing staff and carers to be very patient, kind and also helpful to me when I come to visit my husband. They keep me up to date on any changes to my husband and any falls he has which is very reassuring for me.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Fabulous care by a team of dedicated professionals who all go the extra mile for residents. Very friendly staff who have plenty of time to spend with residents and families thoroughly recommend.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am extremely happy with the care my mother is receiving at home of Compassion. The staff are very helpful and supportive of my Mum's needs. They listen to her and respect her space and independence. They know when to step in and when to let her get on by herself. I very much feel they allow her to be herself.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As good as it gets.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The overall stay for my mother was excellent. The home is of a high standard and as usual, the staff were caring and helpful. Would recommend this home to anyone who had to have respite for any length of time. The setting and views are just lovely and tastefully done.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

All staff including catering are always helpful. Nursing care and catering excellent and always willing to help with treatment (physiotherapy) if necessary.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visited back in early September. Greeted by staff and made to feel welcome. Staff are polite, well mannered and seem to love the job completely which is lovely to see. Great atmosphere all round. Beautiful light airy bedrooms, lovely lounging areas and dining room. Spectacular gardens and outside seating areas looking over the Thames. All round a wonderful home.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Had an amazing day visiting my aunt was made to feel very welcome, everyone caring helpful and friendly. The food was excellent and surroundings were fantastic.
Bedrooms and interior of the home like a 5-star hotel. The only downside to the day were the roadworks. Would certainly recommend this beautiful home and I look forward to my next visit.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am new to the home, I have a lovely room overlooking the river. Our food is fabulous and the staff who look after me are super. I am very happy to be living here.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Superb location. Friendly and considerate staff. Food is good. Cannot find fault "other" than the name is off-putting.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

From the moment I contacted the Home of Compassion, I was struck by how helpful the staff were. There is an obvious caring culture at all levels and my father was made very welcome. Staff were really friendly and professional. Could not fault the care given and would highly recommend the home.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This home is absolutely stunning and in a wonderful location. The inside is light, airy and beautifully decorated and looks like a five star hotel. The bedrooms are beautiful and everything is spotlessly clean with a lovely choice of décor. The grounds are beautiful. Residents have lovely garden furniture to sit outside and take in the stunning and tranquil scenery. I would also like to say that although I am a friend of one of the residents the Manager was extremely warm and friendly and made me feel very welcome indeed. Nothing was a bother and any questions or requests were dealt with perfectly. Caring staff.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Avril Jones, Home Manager at Home of Compassion responded to this review on 15 Jul 2016:

Thank you for taking the time to review Home of Compassion and we are thrilled you think the home is in a stunning location, beautifully decorated and spotlessly clean. Myself and my team happily welcome visitors into the home and we’re glad you felt so welcome. We look forward to seeing you visit again in the future.

Excellent new facility. New wing added to beautiful listed building. Most staff are new but show signs of having been well trained. This review refers to first 2 weeks of June.

How likely would you be to recommend Home of Compassion? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Management: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

February 2018

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Avril

Avril Jones

Job Title: Home Manager

Joined: 2011

Description:

As Home of Compassion’s Manager, I have a strong conviction that each resident should have the opportunity to live their life as they wish to, in this very comfortable and prestigious setting. The caring and committed team working with me shares my values and beliefs, to make sure that our care helps residents to keep their dignity and choices in life. Our approach enables them to keep the best possible degree of independence which keeps them safe and happy.

I am a registered nurse, having trained first in Glasgow followed by an orthopaedic nursing qualification in Bath. During my career I have worked abroad in Cyprus, run a nursery school, managed a small private hospital and worked as a community nurse in the local area. The nine years I spent as a community nurse included palliative care and support to both patients and their families.

In 2005 I gained a Registered Managers Award and have been working with the Caring Homes Group since 2011. I feel very fortunate to be doing a job which gives me such fulfilment every day. Not only am I able to inspire and provide high quality care and service, it is one of my great pleasures to meet people, listen to their stories and hear tales of their lives.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Home of Compassion