Thames View

58 High Street, Thames Ditton KT7 0TT
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9.9 107 Reviews
  • Thames View, Thames Ditton
Proud to be rated 'Good' across all five areas in recent CQC inspection (July 2021).

At Thames View, staff are dedicated to providing the highest level of residential, nursing and dementia care for up to 78 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Thames View is a Grade II* listed building boasting many late 18th Century and early 19th Century interior features. Originally designed as a beautiful mansion, the magnificent property has grand interiors and spacious rooms. The home has been refurbished into a luxury care home with the highest quality finishes; upgraded and added to whilst retaining its former glory. The luxurious home is set in delightful surroundings in the heart of Thames Ditton, with beautiful views over the River Thames.

Residents are encouraged to bring important personal possessions to personalise their rooms and the home operates an open visiting policy, where residents and loved ones may visit at convenient times for them.

Their own dementia training means that staff are well equipped to meet the needs of residents living with dementia. From designing an engaging environment and planning relevant activities to creating meals that offer a much-improved dining experience for residents living with dementia or dysphagia, every aspect of care has been carefully thought through at Thames View.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1950
  • Self-Funded Residential Dementia Care: from £1950
  • Self-Funded Nursing Care: from £2200
  • Self-Funded Nursing Dementia Care: from £2200
  • RESPITE Self-Funded Residential Care: from £2100
  • RESPITE Self-Funded Residential Dementia Care: from £2100
  • RESPITE Self-Funded Nursing Care: from £2200
  • RESPITE Self-Funded Nursing Dementia Care: from £2200

These prices are only a guideline, please contact Thames View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Paul Fenech (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Thames View Reviews (107)

9.9

Thames View has a Review Score of 9.9 (9.878) out of 10, based on 36 reviews in the last 2 years.
Over all time Thames View has 107 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Thames View
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Total of 107, showing 1-20
Review from Becca M (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been at Thames View care home for the past year and in that time she has settled in well and is enjoying the home. The setting, in the banks of the river, and the gardens are lovely and give my mother a lot of pleasure. I have always found the staff to be polite and friendly and they
offer a very high standard of care which is wonderful. Whilst she would prefer to still be living independently she understand that this is no longer possible and she is very happy at Thames View.
Reply from Nicole Howarth, on behalf of the team at Thames View

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mother has settled in well and is enjoying her time at Thames View. It's wonderful to know that the river views and gardens bring her so much joy. Your kind words about our team's dedication mean a great deal to all of us, and I will be sure to pass them on to the whole team.

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Review from Norman E (Respite Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care and support
Reply from Nicole Howarth, on behalf of the team at Thames View

Thank you for your positive review. We're delighted to hear that you received such great care at Thames View. It was a pleasure to support you during your respite, and you'll always be welcome back should you ever need our help again. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback

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Review from Michael G (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thames View and its team looked after my wife in the last two weeks of her life and I believe made her last days bearable.
Everything was excellent particularly all the staff who could not be faulted. I and my family will be eternally grateful. Thank you and god bless you.
Reply from Nicole Howarth, on behalf of the team at Thames View

Thank you for your lovely comments. We're truly sorry for your loss and feel honoured to have cared for your wife. It means a lot to the whole team at Thames View to know we were able to bring comfort to her and to your family during such a difficult time. On behalf of us all, please accept our sincere condolences.

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Review from Stuart F (Son of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Thames View as her prior care home could not manage her recently diagnosed Type 2 diabetes. She arrived at Thames View in a fragile state from hospital, and her health immediately started to improve due to the diligent nursing care, excellently coordinated with the local GP. I was
very well supported by the senior leadership team at Thames View throughout the transition. Thereafter, the work of the nursing and care team ensured my mother's physical state improved, and she also received the appropriate mental stimulation to keep her engaged, although the passing of time meant the years finally caught up with her. Throughout time at Thames View, I was kept in touch with how things were going on a regular basis.
The staff at Thames View are skilled, kind, and warm. The building is beautiful, and the organisation of events and meals work really well for both residents and their visitors. The gardens are well maintained, and the activities on the Thames provide a wonderful view. The opportunity to eat lunch with residents is fabulous, and the organisation of residents' birthday parties is top class. I wholeheartedly recommend Thames View.
Reply from Nicole Howarth, on behalf of the team at Thames View

Thank you for taking the time to leave us such a lovely review! It means a lot to know that your mother received such great care and support at Thames View. We're so pleased that her health improved under our care, and that you felt supported throughout by our dedicated team. We're especially glad that you and your mother were able to share meaningful time together and experience the warmth of our team and the comfort of our surroundings. On behalf of everyone at Thames View, please accept our heartfelt condolences. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time.

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Review from Z B (Friend of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was next of kin for a family friend who resided at the then Home of Compassion from October 2019 until recently. I was responsible for choosing the home so placed great importance throughout his stay on his whole experience of living there.
The staff were always very attentive and caring and treated
his quirks with humour and warmth.
I found the management to be on the ball and aware of all that was going on. They were very good at keeping me informed.
I put his long stay until his death at the age of 99 down to the excellent care he was given.
I am extremely grateful for the care he was given.
Reply from Nicole Howarth, on behalf of the team at at Thames View

On behalf of the team, we would like to thank you for your wonderful feedback. We're delighted to hear that your friend received such great care at Thames View and that you found our team to be attentive and caring throughout. Reaching the age of 99 is an amazing milestone, and it was an honour to care for him. Providing exceptional care and support is at the heart of everything we do, so your kind recognition means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from J A (Cousin of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been at Thames View for 7 years and is as happy now as she has ever been.
Reply from Home Manager, Home Manager at Thames View

Many thanks for your positive review, J. We're delighted to hear that your cousin is receiving such great care at Thames View. The care and services we deliver as a team to our residents and their loved ones are extremely important to us, so it's truly rewarding to know that she feels happy and content here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from S W (Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arrival at this carehome, I have been made very welcome & in the time both at home & in hospital become quite lonely. Thanks to activities & staff etc encouragement & participation in many activities have made as I feel many friends & enjoyed sometimes even forgetting my own illness & disposition.
So I would like to thank all concerned & find myself very happy here.
Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're receiving such great care and that the activities and support from the team have made you feel settled at Thames View. I will pass on your kind comments to the whole team.

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Review from Georgina M (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just left Thames View after three weeks respite care because of an injury to her back. This is the second time she has been there for respite and again the wonderful caring staff have nursed her back to health enabling her to return to her home. The rooms are lovely and she really enjoyed
the food. She was very well looked after and was back to her normal self very quickly. The two nurses that looked after her were amazing in helping to manage the pain in her back and treating an existing wound in her leg that wasn't getting any better until she went into Thames View and is now virtually healed thanks to their care. Thank you so much.
Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother received such great care during her stay at Thames View and that the team was able to help her recover so quickly. I will pass on your kind comments to the whole team who will be delighted to hear your feedback.

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Review from K R (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 4 weeks in Thames View home, my Father sadly passed away. Whilst we were only able to visit him once a week, we always found him peaceful and pain-free. The staff always had time to talk to us and listen. Two staff members in particular were excellent. Each time we left after our visit, we knew
my Father was in a safe environment and getting the care he needed. We couldn't have asked for anything more.
Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a wonderful review. Thank you for your kind words and recognition of the team at Thames View. Although your father was only with us for a short time, we hope we made his stay with us comfortable and would like to pass on our sincere condolences to you and your family.

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Review from Kim T (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Thames View have been wonderful, helping my mother to be as comfortable as possible. They have exceeded my already high expectations and continue to care for her in a very personal and cheerful manner. The facilities and riverside views are a delight.
Reply from Home Manager, Home Manager at Thames View

Thank you for your lovely review. We're delighted to hear that your mother's experience has been so positive and that our team has provided her with the care and comfort she needs. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from M C (Respite Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had an excellent stay. I was admitted after 2 weeks in hospital after a fall which caused a chip on the pelvis which was very painful.
My stay at the home was excellent in that I had no pain and graduated to a walking frame and am now home and coping. Everyone was pleasant and helpful and the food
was outstanding.
Reply from Home Manager, Home Manager at Thames View

On behalf of the Thames View team, we would like to thank you for your wonderful feedback. We're happy to hear that you received such great care during your stay with us and will pass on your kind comments to the whole team.

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Review from J C (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at Thames View 15 months ago, my mother's physical and emotional health and general wellbeing has gone from strength to strength. This is testament to how well she is looked after. Following a long hospital stay and no longer able to walk, her independent life has profoundly changed but
the genuine care she receives from all the staff at Thames View is excellent, from personal carers through to hospitality and well-being, all have shown such care for my mother. I really couldn't imagine her being anywhere else. The wonderful staff and the beautiful environment combine to create a very special place.
Reply from Home Manager, Home Manager at Thames View

Thank you very much for your kind words. We're happy to hear that your mother is receiving such great care at Thames View. The team join me in thanking you for your positive comments.

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Review from S F (Wife of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my husband I am made welcome. The staff are caring and attentive while looking after my husband. He has made some improvements in his health while being here. Seems happy. The grounds are available and enjoyable.
Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband is receiving such great care at Thames View and will pass on your kind comments to the whole team.

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Review from R I (Son of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thames View is in a beautiful location next to The Thames with relaxing gardens to sit in. The staff are caring and treat their guests with dignity. The food and drink are of a high standard. The Bistro coffee area is inviting to use. I am impressed with the care home. As always I wish it could be cheaper,
but I don't believe there is care homes better than this.
Reply from Home Manager, Home Manager at Thames View

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Thames View. The team join me in thanking you for your positive comments.

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Review from Isobel P (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed here for a year and only moved to be closer to me. She had issues after a fall and lost weight and was depressed (only when she came) and now is looking like a new woman.
Everyone is so kind, affectionate and helpful. I left with tears in my eyes.
Love you all.
Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum received such great care at Thames View and will pass on your kind comments to the whole team.

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Review from Pauline P (Respite Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the service and staff very kind and considerate. The room was very spacious and light with plenty of drawer space and hanging space. The bed was good for the back. Food was excellent, very unusual, but tasty. I could recommend Thames View to anyone needing respite after illness or a hospital
stay.
Reply from Paul Fenech, Home Manager at Thames View

Thank you for taking the time to leave us such a fantastic review, Pauline! We're happy to hear you received such great care at Thames View and will pass on your kind comments to the whole team.

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Review from J T (Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1. Arrival and reception very smooth and transfer to room very good.
2. Comfortable spacious room with good storage and a comfortable bed. Quiet and peaceful (except bells ringing a lot when door left open!).
3. Emergency button works efficiently.
4. Staff patient and helpful.
5. Delicious food.
Good that visitors can eat her too!
6. Beautiful grounds - all nice and level.
Reply from Paul Fenech, Home Manager at Thames View

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Darren B (Son of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thames View Care Home is a beautiful period property set next to the river, the environment created by the amazing care team is both professional and relaxed from all sides. The nursing team are very dedicated and hold very high standards. The carers all have a wonderful attitude towards their residents'
care needs, always smiling, hard-working and thoughtful. The catering and house management team are excellent and well-presented.
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Review from M R (Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived here for 2.5 years arriving during the pandemic. It is exactly the type of care home I wished to be. Living in Thames View means that I was familiar with attending BBQs and garden parties, I just walked in and asked if I could stay (I had stayed for one week after an op on my knee). The
care and activities are first-class and interesting. Our visitors are made welcome (and fed!). Most of them have asked when can they move in! Please continue to keep the excellent standard but don't price yourselves out of the market.
Reply from Home Manager, Home Manager at Thames View

Thank you for your review, we're thrilled to hear that you're enjoying all of the activities and events at Thames View. Our residents' feedback is so important to our team so thank you for your lovely comments!

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Review from Nick A (Son of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father passed away in the residence, and I feel that it was the most comfortable and compassionate situation that could have happened. The nursing staff were friends of both him and me and gave me enormous support in helping him through the last days.
Reply from Home Manager, Home Manager at Thames View

Thank you for taking the time to leave feedback, especially at this difficult time, we really do care from the heart and so it's lovely to hear this is achieved and appreciated, especially at those poignant times. Thank you once again and you are always welcome at Thames View.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Thames View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Thames View is calculated as follows: ( (378 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 427 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thames View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Paul

Paul Fenech

Job Title: General Manager

“As General Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Thames View a happy and enjoyable place in which to live and work.


I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.


I have worked in the hospitality sector my entire career and have had the opportunity to work and manage a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.


At Thames View, we are one big family and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.


My biggest achievement is my family and I appreciate how supportive they are of what I do as I work away from home. It’s been lovely to see and explore Thames Ditton as the area is amazing and it is important that our home is part of our local community. I am a keen traveller, love cruising and holidaying, as well as countryside walks and am passionate about life, making every day count while making memories.”

Raquel

Raquel Pena Aristizabal

Job Title: Health and Wellbeing Lead Joined: 2021

I have a background in fine art and design, which I put to good use through my role. My real passion is in helping others and love my job where I get involved in a variety of activities that engage and inspire the residents.

Ethan

Ethan Umpleby

Job Title: Community Relations Manager

No two days are the same at Thames View and I am always excited to see what tomorrow will bring! As our community grows, it’s always a pleasure to meet new people, hear their stories and get to know them so we can shape our days around our residents.

Sarah

Sarah Weeks

Job Title: Receptionist

Being the initial face of Thames View, I strive to ensure exceptional service. I enjoy getting to know each resident, as well as their families, to create a more welcoming and compassionate environment.

Frequently Asked Questions about Thames View

What types of Care is Thames View registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thames View have?

There are 78 Single Rooms.

What are the Facilities & Services at Thames View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thames View to the centre of Thames Ditton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thames View to verify any information. View our terms and conditions. Thames View has an Enhanced Service - more info.