
A very happy and pleasant atmosphere at all times.Julia J(Respite Resident/Service User)

She got so engrossed in the wide range of interesting activitiesMalcolm S(Cousin of Resident/Service User)

All the staff have treated us with warmth and professionalism.M I(Daughter of Resident/Service User)

A very happy and pleasant atmosphere at all times.Julia J(Respite Resident/Service User)

She got so engrossed in the wide range of interesting activitiesMalcolm S(Cousin of Resident/Service User)

All the staff have treated us with warmth and professionalism.M I(Daughter of Resident/Service User)

Thames View is a luxury care home, situated on the banks of the River Thames, in the beautiful village of Thames Ditton. The team provide round the clock residential, dementia and nursing care on a permanent and respite basis.
Originally designed as a mansion, the magnificent property has grand interiors and spacious rooms. Residents can enjoy quality facilities including a café, cinema room and a hair and beauty salon. Each en-suite...
Care Provided by Thames View
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Thames View for full pricing details and T&Cs.
Contact Thames View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Paul Fenech(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Thames View Reviews (112)
Thames View has a Review Score of 9.9 (9.902) out of 10, based on 23 reviews in the last 2 years.
Over all time Thames View has 112 reviews.
A year later, my beloved mother is playing bridge once a week receiving guests for lunch and able to continue with her normal routine.
That is due to the tremendous support, care and attention she receives on a daily basis from the Home of Compassion.
Thank you to all staff for achieving this goal.
Thank you, Patricia, for taking the time to leave us a review and for your wonderful comments and recognition of the team at Home of Compassion for the care your mum is receiving. It is lovely that she is enjoying playing bridge weekly and having lunch with her friends. Your feedback will be shared with the team, who will be delighted to hear your comments.
This was my first time as recently had a quadruple heart bypass and felt that additional post-operative recovery time was needed. The team were very helpful and provided me with a support to aid my recovery in an empathic, caring, and professional manner. The extracurricular activities were immensely helpful and thoughtfully planned. My special dietary needs were catered for in a very proactive manner. Although there was a periodical change over of staff this in no way affected the care I received. I would like to take this opportunity of thanking each member of the team you really boosted my confidence.
Thank you for taking the time to leave us a review and for your recognition of the team at Home of Compassion and for the care that you received. We are pleased you enjoyed the activities and food as well. Your feedback will be shared with the team.
I came to Home of Compassion for convalescence after an operation. The ground are truly wonderful and gave me so much pleasure and enabled me to get physically fit. The staff and the residents have all been a pleasure to be with and I will miss them all. Many thanks for a wonderful time.
On behalf of the Home of Compassion team, we would like to thank you for your wonderful feedback. We are so pleased you enjoyed your stay here with us and that we made your recuperation a good experience. Thank you again for your review.
Our criteria for selection were: 24 hour a day availability of qualified and experienced nurses, the availability of care staff, overall safety and security and the quality of the accommodation and facilities.
Our mother has now accepted that the quality and availability of attention she receives at the Home of Compassion could not be replicated in her own retirement flat and the Home of Compassion is now her new home.
The national shortage of good care staff is sometimes felt in the Home of Compassion, but I’m convinced if you lived around the Thames Ditton area, and looking for work in the care sector, the Home of Compassion would be first on the list to try.
John, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
I have had an excellent time here and am sorry to have lost my husband in September 2022. Having faced illness myself, caught covid plus two weeks very unwell in hospital. My three children have been wonderful but the support from the home for me and them has enabled us to cope with the loss of a husband/father as well as domestic issues. The home is a wonderful place - unfailingly kind and considerate. Giving the resident privacy and dignity in the most intimate situations. There is nothing the staff would do without utter respect. This stay has given me strength to cope with my uncertain future. It is an expensive option but my children believe it is worth every pound. I have made friends with residents and staff and fully ready to move to the future.
Thank you for taking the time to leave us a review and we are pleased that you have settled into Home of Compassion. It is lovely to read your comments about your care and the friends you have made. Your feedback will be shared with the whole team.
In the weeks that followed, Mum rallied under the loving care of the staff from the home and supported by visits from an amazing nurse from the Hospice. She enjoyed weekly movie afternoons and daily sit-down exercise classes, a Chinese New Year dinner, the beautiful garden, lunch with friends. These weeks were such a blessing and a source of strength when she started to decline again.
In her final days, the care intensified. Everyone on staff was so very kind. I have tremendous gratitude for all that they have done.
Thank you Sian for your kind words and recognition of the team at Home of Compassion. We are really sorry for your loss and we hope we made your mother’s last months as peaceful as possible. We are pleased she enjoyed various activities with us and the chance to spend time with friends and family....
We attended the Christmas Concert which we thoroughly enjoyed! It was a bright, uplifting concert filled with Christmas cheer! The staff worked so hard to put on such a lovely performance and decorate the bistro. All staff are so attentive and kind and caring. Was a lovely afternoon enjoyed by all and much appreciated, thank you.
Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
Our mother has been at the Home of Compassion for 6 years now. Over that period we have seen plenty of change with the home and families having been through the worst situation with lockdowns and the pandemic. However, the most significant shift in the Home of Compassion is that it feels that it is really embracing the idea of being a community, a real family and the best possible home away from home. Amazing inclusive activities, a lot of positive fun and energy and regular phone calls and feedback from the staff make all the difference. I know Mum is being cared for, stimulated and most of all, respected.
Thank you Judith for your kind words and recognition of our home, there sure has been plenty of change to embrace. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
A fabulous Dickensian Christmas concert, which everyone could get involved in and enjoy. We sang, clapped, and danced with our hands, and loved the performances of the soloists and choir. The decor was imaginative and atmospheric. Many thanks and congratulations to everyone involved.
On behalf of the Home of Compassion team, we would like to thank you for your wonderful feedback. Thank you again for your review.
My aunt suffers from dementia therefore she cannot tell me in her own words how she feels about the home. However, she seems comfortable and content when I visit her. My main contacts are the manager and one of my aunt's carers. It was due to the manager who first met with my aunt and myself that made the decision to move my aunt to the home. The manager is always available when I have any concerns. My aunt's carer is an excellent carer, very kind. She knows my aunt well and can always inform me of her well-being.
Thank you, Paula. We are so pleased to read your wonderful comments about the care your aunt receives at Home of Compassion; the team are thrilled with your feedback as we strive for person-centred care for all our lovely residents.
I was confident that my father would be well looked after, as I had had two close friends, who had been resident at the Home of Compassion. Excellent staff all round and special thanks for accepting my father, at very short notice. I know he was very happy during his short visit and we'll have no hesitation in booking him in again, should the need arise.
On behalf of the Home of Compassion team, we would like to thank you for your positive feedback. Although your father was only with us for a short time, it has been an absolute pleasure. The team join me in thanking you for your positive comments.
The concert they put on at the start of October was a joyous occasion for all who were there. It was wonderful that the event not only involved the singing but also the crafts and flower arranging that had taken place to transform the Bistro.
A massive well done to everyone who has worked so hard behind the scenes.
Thank you for your lovely comments Sue. Our team strive to deliver varied and enjoyable activities to engage our residents and the choir initiative has been a particular favourite with the team and residents. Your feedback will be shared with the team.
However, looking ahead, we could see a time where her dementia and mobility issues would make staying at home impossible.
We already knew The Home of Compassion, as my father spent the last few weeks of his life there, and we knew that my godmother would be really well cared for there. Our decision was purely based on her welfare, and the fact that there were trained medical staff on hand when needed. However, what I did not take into consideration was the vast range of activities to keep her body and mind active. I was able to join her on one such afternoon, where I saw first hand just how brilliant the girls who provide the activities are, and how much she benefitted from joining in. I really believe she is as happy as she could be.
Thank you so much for taking the time to leave us such a fantastic review! We're happy to hear that your godmother is receiving such great care at Home of Compassion and that our activities are stimulating and interesting for her. I will pass on your kind comments to the whole team.
Staff at all levels are excellent. Meals are very good. Activities excellent. Nursing staff are very caring and patient. There are no areas where I can see improvements needed. The only difficulty is being able to afford it. There are very few people who can afford it which means the sale of assets (usually a house) to pay for the fees. Obviously, the provision of care at this level is expensive.
Thank you for your review and positive comments regarding our home and staff. We are so pleased to hear that you are receiving such excellent service from the care to the activities. Your feedback will be passed on to the team.
Recently the Home of Compassion hosted a choir recital by the residents. It was one of the best events I have attended. The choir master was brilliant and the bond it created between residents, staff and relatives was wonderful. Mum hasn't stopped smiling since!
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Home of Compassion and that you both enjoyed the Dementia Concert event as much as we did! I will pass on your kind comments to the whole team.
My granddaughter has been a resident at Home of Compassion for nearly a year, in the dementia wing. She has settled in unbelievably well and transformed into someone who is content and who enjoys engaging with her fellow residents. staff have consistently been patient and respectful of her needs. she is so happy here. Thank you so much particularly for putting on the music activities which she loves and for doing all you could to facilitate visits during the pandemic months.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your grandmother is receiving such great care at Home of Compassion and enjoying the musical activities available. I will pass on your kind comments to the whole team.
The food is of a very high quality, and the activities provided for the long-stay residents are well planned and extremely wide ranging.
The building and the rooms are beautifully decorated, and the gardens with a wonderful view of the river lift the spirits and certainly help ones recovery.
I would recommend the Home of Compassion for anyone needing respite care.
On behalf of the Home of Compassion team, we would like to thank you for your wonderful feedback. We are so glad you had a good stay with us and we look forward to welcoming you back in the future. Thank you again for your review.
My uncle and I joined my mother, a resident at the Home of Compassion, for their Jubilee BBQ. This event was a significant success. The weather was great and the idyllic venue (with tables spread across the grounds bordering the Thames and very pleasant entertainment plus comprehensive BBQ) made for a very enjoyable experience for all. Our compliments and thanks to the Home of Compassion staff for a well-organised event.
Many thanks for your fantastic review. We thoroughly enjoyed organising this event for our residents and their families and were so pleased that so many of you could join us on the day. Your wonderful comments will be passed on to the team who will be delighted to hear your feedback.
A big thank you to all the staff at the Home of compassion. Thanks for the institution of weekly reports to the key relative, and monthly virtual resident and relative meetings with the manager and team. There has been timely communication & discussions whenever there are issues at other times, and more recently they have provided/encouraged more diverse activities for the residents. One such recent example was the jubilee BBQ for relatives and residents last Saturday on the 28th. It was a lovely afternoon in the beautiful garden by the river Thames. There were happy faces, drinks, good food, music entertainment and they even ordered the sunshine. It certainly lifted my mother's mood.
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It has been a pleasure to start introducing more activities and was an absolute delight to have our Jubilee event last week. We are so pleased your mother is enjoying being at Home of Compassion. Your feedback will be passed on to the team.
Unfortunately, this is being run as a profitable company with the management not concerned with keeping residents but increasing annual payments so high that they are now head and shoulders above other care homes offering the same level of care and facilities.
I was very sad to move my Dad after being there for 5 years but the monthly payments have just become ridiculous. There is an annual rate of increase to the payments, so the longer you stay the more you pay, but no discount for loyal residents, so it is now just a money-making venture.
To the care team, a huge thank you.
Thank you for your feedback. We pride ourselves on the resident experience and our fees enable us to deliver exceptional care. We never want to be in a position where a resident leaves us, however, we are only able to provide the high-quality care you have described because of the payments made by...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (53) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Thames View.
Meet the Team (1)

I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this, whilst making each day memorable.
I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of our community.
I have worked in the hospitality sector my entire career and have had the opportunity of working and managing a large private hospital as well as amazing hotels. My previous experience means that I can therefore provide a service to our residents, families, guests, and colleagues, which is the highlight of my day.
At Thames View, we are one big family, and everything we do is from the heart, delivering care with empathy and always being helpful to our residents and team for no other reason than to make a difference every day.
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