Gower Gardens Nursing Home

31 Kent Road, Halesowen B62 8PQ
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9.8 62 Reviews
  • Gower Gardens Nursing Home, Halesowen
Gower Gardens Nursing Home is a purpose-built, dementia-friendly residential/nursing care home.

With a team of highly trained, dedicated carers, the home offers 24-hour high quality, residential/nursing care, supporting individuals to live full lives with dignity and respect.

Set in a stylish and homely environment, Gower Gardens Nursing Home comprises state-of-the-art, en-suite bedrooms, each equipped with a mini-fridge, telephone points and a flat screen television with Freeview and a DVD player.

The home offers a variety of onsite facilities including hairdressing, a cinema room and WiFi throughout the building.

The home organises a full programme of activities throughout the week. The landscaped gardens provide a delightful environment for sunny days or to look out onto from the six lounges.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

* Subject to assessment and room availability

These prices are only a guideline, please contact Gower Gardens Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Robb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (65)

Gower Gardens Nursing Home Reviews (62)

9.8

Gower Gardens Nursing Home has a Review Score of 9.8 (9.832) out of 10, based on 48 reviews in the last 2 years.
Over all time Gower Gardens Nursing Home has 62 reviews.

Overall Experience
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Date Published
  • 62
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  • 48
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Reviewer Connection to Gower Gardens Nursing Home
  • 26
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  • 4
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  • 1
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Total of 62, showing 21-40
Review from Joanne L (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am happy with the care provided from Gower Gardens. The staff are very attentive and happy in their care for all residents. Mum is dressed and coordinated with her necklace on as she would have been before the dementia and is treated with respect and dignity. I'm really pleased with the support
provided.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind comments, all the staff at Gower Gardens treat all residents with dignity and respect at all times, we always strive to deliver person-centered care to all of our residents.

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Review from Roz S (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and efficient care home. Very clean, excellent facilities. Came to our rescue when Dad needed to leave hospital at short notice - thank you for this and to one member of staff in particular for coming out to the hospital to carry out an assessment.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your lovely comments, our door is always open and strive to provide excellent and consistent care to all of our lovely residents. Our staff team are very proud to work for Gower Garden and we are like one big family.

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Review from Anthony N (Son of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother and Father have been at Gower Gardens since May 2024. It's been a fairly traumatic time but thankfully they couldn't be in better hands. The staff, every single one of them, have been kind, caring and fun. There were some dark days with my Father and his mental health, but I will never forget
the compassion from members of the staff who were there supporting him.
I often stay for food with my parents and I can say the kitchen goes the extra mile to create delicious food. I also hear from other residents and resident's families how much they like Gower Gardens.
Thank you so much to all the staff at Gower Gardens, I couldn't recommend it more highly.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind comments. We at Gower Gardens strive to deliver a very high standard of care with compassion and empathy to all of our residents who we all treat like our own family.

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Review from R K (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who was 98 then came to Gower Gardens for two weeks respite in July 2023. Although she stated, "I am only stopping a week". At the end of the two weeks, it was decided to make the move from her home permanent. Everyone from the manager to the receptionist, carers, entertainment staff, kitchen
staff, laundry lady, cleaners and the maintenance man, have all been most welcoming helpful and kind. To be honest she is having the time of her life. She loves all the activities especially the arts and crafts run by the team. She makes badges flowers and bracelets, paints cooking and crumbles, cakes and pizzas. She plays dominoes and bingo and enjoys the singing, tea and coffee mornings, and best of all chatting with her new friends at the dinner table. She loves all the meals, and when I visit tells me when it is dinner or tea time. Thank you everyone at Gower Gardens for looking after my mom.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words, we are pleased your mum has settled in at Gower Gardens enjoying her stay with us. We continue to strive to deliver a high standard of care for all of our residents.

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Review from J S (Wife of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find everything is excellent with care and cleanliness, no problems.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind comments, we continue to deliver excellence and person-centered care at all times.

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Review from Tracey B (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for 5 months. He absolutely loved it. In his final days staff pulled out all the stops to get him back to Gower Gardens from hospital and were so supportive. We felt like family from the very first day, and Dad was in the very best hands at a time when he needed it the most.
We are so thankful we found Gower Gardens staff were always brilliant and his care was outstanding.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind comments. All the staff here at Gower Gardens are very passionate about their jobs and we all treat our residents like they are our own family. It is wonderful to see that you are happy with the care that your loved one received here at Gower Gardens.

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Review from Craig G (Son of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom arrived at Gower Gardens after leaving another care home facility.
After a couple of days, she settled in and is so much happier now she is at Gower.
All the staff have been amazing with Mum, I cannot sing their praises enough.
Before going to Gower, my mum would not participate in activities
and just wanted to sleep most of the time.
Now she is getting involved, not only with daily activities but is also wanting to help with the washing up and other general housekeeping duties.
All the staff are so nice.
Calm, patient, reassuring and understanding, all the qualities you want from people who are caring for a loved one.
I would recommend Gower to anyone who is looking for a care home. Not only are all the staff fantastic but the home itself is beautiful. Always looking and smelling clean and fresh.
We are lucky to have found such a wonderful home for Mum.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you so much for all your kind words. Mom has settled in so well at Gower Gardens and we always strive to deliver outstanding person-centred care to all of our residents.

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Review from S D (Friend of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm a friend of a resident and I think her care has been wonderful. She is happy and contented. Some days she needs something more to do.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words, we strive to deliver excellence by ensuring all of our residents are well cared for, happy and safe.

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Review from S S (Friend of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place. Friednly staff. Pleasant atmosphere.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind comments. All the staff here at Gower Gardens are very passionate about their jobs and we all treat our residents like they are our own family.

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Review from Michael S (Son of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic! Friendly, kind, considerate and explain all areas of care.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind comments. All the staff here at Gower Gardens are very passionate about their jobs and we all treat our residents like they are our own family. It is wonderful to see that you are happy with the care that your loved one is receiving here at Gower Gardens .

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Review from L D (Daughter of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely care home. Spotlessly clean. Staff are always helpful and available. Appears to be well-run and well-staffed.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words, we strive to deliver excellence by ensuring all of our residents are well cared for, happy and safe.

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Review from C W (Daughter of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became unwell and this was quickly picked up by the carers. Their prompt actions to make Mum comfortable and initiate medical attention were exemplary and much appreciated.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words, it was our pleasure to ensure the comfort of your loved one.

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Review from P G (Son of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been great with my dad, really attentive and caring!
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words, we are proud that all the staff at Gower Gardens deliver care with a person-centered approach.

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Review from C M (Power of Attorney of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident is generally happy with his care, any cause for concern is checked with the senior on shift, who will usually give a reason for the problem and explain it. The resident is fussy with food and the host on the floor is trying to address this.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind comments, we are glad your relative is happy with his care. We always strive to deliver excellence.

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Review from Rachel J (Power of Attorney of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has settled well thanks to the team. He has complex needs and is a very fussy eater. The whole team have taken time to understand his individual needs and how best to meet them. We are confident in the care and when we leave we know he is safe, this is priceless, he has had a very difficult
life.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind comments, we are glad your relative has settled in and is happy. We always strive to deliver excellence.

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Review from G T (Respite Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm disabled and my wife is in the home with dementia, I went in over Xmas for 2 weeks to be with her. I was very surprised by the care that was taken to make her feel comfortable, the carers seem to go that extra mile to help, so different to other homes she's been in. The food is good and the home
spotless, the cleaners are always on the go. Although not the cheapest, I would recommend to anyone.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words which I will ensure I will pass on to all staff. It was lovely to have you stay with us over the festive period and as you know you are welcome here anytime.

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Review from Rose D (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff environment very kind and helpful. Always ready to answer/address any queries.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words, we are glad everyone is always kind and so helpful.

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Review from Alison B (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Gower Gardens in November. She has had exceptional care by all the staff. Gower Gardens is bright and airy, beautifully decorated and furnished. It is impeccably clean. The food is amazing (I had Christmas dinner with my mum on Christmas day). All staff from all areas are really friendly
and approachable. Lovely relationships have been formed with my mum in a very short space of time. I would definitely recommend to anyone.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words and a positive review all staff go above and beyond. We are glad you had a magical Christmas at Gower Gardens and lovely relationships have been formed.

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Review from Rodney P (Brother-in-law of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff really friendly.
Home is clean and my relative seems happy here.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words, we are happy that your relative is happy residing in Gower Gardens.

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Review from S S (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum initially came for respite with a view to becoming a more permanent resident. Within 2 weeks of her stay she wanted to make Gower Gardens her permanent residence. Everyone is so helpful and caring that they are a big extended family making what I anticipated to be emotional and difficult an easy
transition.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words, we are pleased that it was a smooth transition. We aim to provide all person-centered care as we are one big extended family.

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Gower Gardens Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Gower Gardens Nursing Home is calculated as follows: ( (483 Excellents x 5) + (80 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 571 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gower Gardens Nursing Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Joanne

Joanne Robb

Job Title: Registered Home Manager

I’m very proud of what I do and I love my job. It’s wonderful to go home knowing I have made a difference. Working at Gower Gardens is like having an extended family.

Megan

Megan Hughes

Job Title: Deputy manager

I am the Deputy Manager at Gower Gardens. I have a very rich background, with over a decade of experience in the care industry and became the Deputy Manager here at Gower Gardens in 2021. I am very passionate and committed to providing person-centred care, creating a sense of being one big family within Gower Gardens. This significantly enhances the well-being and comfort of our residents. In my spare time, I like to socialise with family and friends and take my dog on walks.

Jacqueline

Jacqueline Jones

Job Title: Home Administrator

I am the home Administrator of Gower Gardens. I have been in the care industry for 13 years and here at Gower Gardens since the home first opened 8 years ago. My role involves admin and finance and I enjoy working as part of a team with the all the staff, residents and their families. In my spare time I have always enjoyed gardening and decorating but since a new dog has joined our family, I seem to be walking a lot more regularly.

Holly

Holly Payne

Job Title: Hospitality Host

I am the Hospitality Manager here at Gower Gardens and absolutely love my role here. I like to meet new people and build good relationships with our residents, families and welcome anyone into our home. I manage and address all new enquiries into the home. I started off as a receptionist for Gower Gardens in 2021 and worked my way up to Hospitality Manager in 2023 due to my dedication and attention to detail.


In my spare time, I like to be with my family and we like to go to Somerset and walk our dog along the beach.

Anne

Anne Marie

Job Title: Activities & Lifestyle Co-ordinator

I am the Activities Coordinator here at Gower Gardens and have worked in the home for over 7 years in various roles. I have gained valuable insights and knowledge about the needs and preferences of our residents during my time here, and having a background in youth work, this has been very beneficial in my current role as Activities Coordinator. I like my activities to be person-centred and ensure the residents are actively involved in the planning process. By doing this, I can create meaningful and engaging activities that cater to their individual interests, which promotes their well-being.


In my spare time, I enjoy making homemade gifts, socialising with friends and family and looking after my grandchildren.

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