Gower Gardens Nursing Home

31 Kent Road, Halesowen B62 8PQ
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9.8 68 Reviews
  • Gower Gardens Nursing Home, Halesowen
Gower Gardens Nursing Home is a purpose-built, dementia-friendly residential/nursing care home.

With a team of highly trained, dedicated carers, the home offers 24-hour high quality, residential/nursing care, supporting individuals to live full lives with dignity and respect.

Set in a stylish and homely environment, Gower Gardens Nursing Home comprises state-of-the-art, en-suite bedrooms, each equipped with a mini-fridge, telephone points and a flat screen television with Freeview and a DVD player.

The home offers a variety of onsite facilities including hairdressing, a cinema room and WiFi throughout the building.

The home organises a full programme of activities throughout the week. The landscaped gardens provide a delightful environment for sunny days or to look out onto from the six lounges.
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Care Provided by Gower Gardens Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • Self-Funded Nursing Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1500

* Subject to assessment and room availability

These prices are only a guideline, please contact Gower Gardens Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Joanne Robb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (65)

Gower Gardens Nursing Home Reviews (68)

9.8

Gower Gardens Nursing Home has a Review Score of 9.8 (9.818) out of 10, based on 53 reviews in the last 2 years.
Over all time Gower Gardens Nursing Home has 68 reviews.

Overall Experience
  • 56
  • 9
  • 3
  • 0
  • 0
Date Published
  • 68
  • 10
  • 16
  • 53
  • 15
Reviewer Connection to Gower Gardens Nursing Home
  • 28
  • 15
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 68, showing 41-60
Review from Rachel J (Power of Attorney of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has settled well thanks to the team. He has complex needs and is a very fussy eater. The whole team have taken time to understand his individual needs and how best to meet them. We are confident in the care and when we leave we know he is safe, this is priceless, he has had a very difficult
life.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind comments, we are glad your relative has settled in and is happy. We always strive to deliver excellence.
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Review from G T (Respite Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm disabled and my wife is in the home with dementia, I went in over Xmas for 2 weeks to be with her. I was very surprised by the care that was taken to make her feel comfortable, the carers seem to go that extra mile to help, so different to other homes she's been in. The food is good and the home
spotless, the cleaners are always on the go. Although not the cheapest, I would recommend to anyone.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words which I will ensure I will pass on to all staff. It was lovely to have you stay with us over the festive period and as you know you are welcome here anytime.
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Review from Rose D (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff environment very kind and helpful. Always ready to answer/address any queries.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words, we are glad everyone is always kind and so helpful.
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Review from Alison B (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Gower Gardens in November. She has had exceptional care by all the staff. Gower Gardens is bright and airy, beautifully decorated and furnished. It is impeccably clean. The food is amazing (I had Christmas dinner with my mum on Christmas day). All staff from all areas are really friendly
and approachable. Lovely relationships have been formed with my mum in a very short space of time. I would definitely recommend to anyone.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words and a positive review all staff go above and beyond. We are glad you had a magical Christmas at Gower Gardens and lovely relationships have been formed.
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Review from Rodney P (Brother-in-law of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff really friendly.
Home is clean and my relative seems happy here.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words, we are happy that your relative is happy residing in Gower Gardens.
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Review from S S (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum initially came for respite with a view to becoming a more permanent resident. Within 2 weeks of her stay she wanted to make Gower Gardens her permanent residence. Everyone is so helpful and caring that they are a big extended family making what I anticipated to be emotional and difficult an easy
transition.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words, we are pleased that it was a smooth transition. We aim to provide all person-centered care as we are one big extended family.
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Review from John P (Son of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident of Gower Gardens in May 2023. My mother was made to feel very welcome by all the staff as she settled into her new home.
Seven months later, my mother has settled in very well and is now very contented in her new home.
The staff are excellent, very caring and friendly.
The facilities are excellent.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
We are very happy that your mother was made to feel very welcome and is now very contented in her new home. We strive to deliver excellence with the care that we deliver.
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Review from S L (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had Christmas lunch at the care home with Mom.
The staff made it such a special time they worked so hard preparing for the day everything was perfect. We really appreciated it and Mom enjoyed her first Christmas in the home.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
As a team we are happy that it was such a joyful day for yourself and your loved ones. We are grateful for your positive feedback about all our staff over the Christmas period.
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Review from S W (Friend of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home and staff.
Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens Nursing Home
Thank you so much for your kind words. We're delighted to hear that you find our home lovely, and we greatly appreciate your positive feedback about our staff.
Once again, thank you for your…read more
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Review from Michael K (Godson of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with every aspect of care given to my godfather. It's a relief to be able to drive away without dread or fear knowing the staff are caring for my godfather in such a caring way. Please keep up the good work!
Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens Nursing Home
Thank you so much for your feedback. We are truly delighted to hear that you are satisfied with every aspect of the care provided to your godfather. Your peace of mind is of utmost importance to us,…read more
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Review from Gail Q (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy. The staff is always friendly. I'm kept informed at all times of any changes in my mom's health.
Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens Nursing Home
It's wonderful to hear that your experience with the care home has been so positive. A clean and tidy environment, friendly staff, and regular communication about your mom's health are essential…read more
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Review from J G (Son of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial meeting with a member of staff who carried out a review of my dad's needs which led to us choosing Gower Gardens. My dad has been treated with care and dignity by all members of staff. The care and support they give are excellent, we are always informed if Dad is unwell and a doctor
has been called to see him. Members of staff are always happy to talk about Dad's needs. To date, I can find no fault with Gower Gardens and its staff.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you or your kind words; we all stride to deliver excellent care for all of our residents at Gower Gardens.
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Review from Carol S (Daughter-in-law of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gower Gardens look after my mother-in-law very well. The staff are all lovely, friendly and helpful. The seniors are all knowledgeable and proactive when looking after my mother-in-law.
My mother-in-law feels safe being looked after in Gower Gardens and after a bad fall at home, this is important both
to her and to us.
We, as visitors, are always made to feel welcome and our thoughts and concerns important to the staff at every level.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words. As a team at Gower Gardens, we work hard to deliver excellent care to all of our residents and relatives.
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Review from Julia W (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. First day for my mom in a care home. Everything we asked for was dealt with promptly.
I am very impressed.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
We are glad to hear that everything went smoothly on your mom's first day in the care home. It's reassuring to know that the staff were responsive to your needs. We can imagine how emotional this…read more
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Review from R J (Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful experience at this care home. Always welcomed with a friendly and warm smile. Lovely food. Would happily recommend it to family/friends.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words everyone is welcome at Gower Gardens we are one big family.
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Review from R H (Son of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gower Gardens is lovely to visit and live in. All the staff have time to say hello and keep you up to date about your relative's care. If you have any issues, the manager is always happy to see you and if not immediately available, she will get back to you.
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Review from Hilary W (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was well looked after in Gower Gardens Care Home. Everyone from the manager, the care team, entertainment staff, caterers and cleaners were very helpful and polite and couldn't do enough to help. I felt well informed when Dad had problems or medical issues and communication was excellent. The home
is very clean, well maintained and tidy. I would thoroughly recommend this home.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Dear Hilary,
Thank you for your kind words, we really miss having Dad here at Gower Gardens and would welcome him back at any time. We wish you and your family all the very best for the future.…read more
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Review from Sam J (Grandson of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly/welcoming. Very clean. Very comfortable.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words.
Best wishes,
Joanne.
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Review from Susan S (Friend of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit once a week for about an hour. Staff are pleasant to me and my friend, sometimes providing refreshments. Christmas activities were good, but the TV in the main lounge seems to be just left on regardless of the programme and was not engaging the residents despite being very loud. Shortage of
staff has had a negative effect on my friend - morning rise and bedtimes late and loss of mobility. She has to wait for two carers to be moved and no longer uses her walking frame independently.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you very much for your review.
Your comments have been shared with the team.
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Review from Diane H (Niece of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat us like family. Nothing is too much trouble. My uncle appears content and happy here.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home
Thank you for your kind words.
We are in the process of putting together our new seasonal menus and will be asking residents for their input with this to ensure all residents' preferences are met.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Gower Gardens Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Gower Gardens Nursing Home is calculated as follows: ( (524 Excellents x 5) + (99 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 631 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gower Gardens Nursing Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Joanne

Joanne Robb

Job Title: Registered Home Manager

I’m very proud of what I do and I love my job. It’s wonderful to go home knowing I have made a difference. Working at Gower Gardens is like having an extended family.

Megan

Megan Hughes

Job Title: Deputy manager

I am the Deputy Manager at Gower Gardens. I have a very rich background, with over a decade of experience in the care industry and became the Deputy Manager here at Gower Gardens in 2021. I am very passionate and committed to providing person-centred care, creating a sense of being one big family within Gower Gardens. This significantly enhances the well-being and comfort of our residents. In my spare time, I like to socialise with family and friends and take my dog on walks.

Jacqueline

Jacqueline Jones

Job Title: Home Administrator

I am the home Administrator of Gower Gardens. I have been in the care industry for 13 years and here at Gower Gardens since the home first opened 8 years ago. My role involves admin and finance and I enjoy working as part of a team with the all the staff, residents and their families. In my spare time I have always enjoyed gardening and decorating but since a new dog has joined our family, I seem to be walking a lot more regularly.

Holly

Holly Payne

Job Title: Hospitality Host

I am the Hospitality Manager here at Gower Gardens and absolutely love my role here. I like to meet new people and build good relationships with our residents, families and welcome anyone into our home. I manage and address all new enquiries into the home. I started off as a receptionist for Gower Gardens in 2021 and worked my way up to Hospitality Manager in 2023 due to my dedication and attention to detail.


In my spare time, I like to be with my family and we like to go to Somerset and walk our dog along the beach.

Anne

Anne Marie

Job Title: Activities & Lifestyle Co-ordinator

I am the Activities Coordinator here at Gower Gardens and have worked in the home for over 7 years in various roles. I have gained valuable insights and knowledge about the needs and preferences of our residents during my time here, and having a background in youth work, this has been very beneficial in my current role as Activities Coordinator. I like my activities to be person-centred and ensure the residents are actively involved in the planning process. By doing this, I can create meaningful and engaging activities that cater to their individual interests, which promotes their well-being.


In my spare time, I enjoy making homemade gifts, socialising with friends and family and looking after my grandchildren.

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