Gower Gardens Nursing Home

31 Kent Road, Halesowen B62 8PQ
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9.8 62 Reviews
  • Gower Gardens Nursing Home, Halesowen
Gower Gardens Nursing Home is a purpose-built, dementia-friendly residential/nursing care home.

With a team of highly trained, dedicated carers, the home offers 24-hour high quality, residential/nursing care, supporting individuals to live full lives with dignity and respect.

Set in a stylish and homely environment, Gower Gardens Nursing Home comprises state-of-the-art, en-suite bedrooms, each equipped with a mini-fridge, telephone points and a flat screen television with Freeview and a DVD player.

The home offers a variety of onsite facilities including hairdressing, a cinema room and WiFi throughout the building.

The home organises a full programme of activities throughout the week. The landscaped gardens provide a delightful environment for sunny days or to look out onto from the six lounges.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

* Subject to assessment and room availability

These prices are only a guideline, please contact Gower Gardens Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Robb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (65)

Gower Gardens Nursing Home Reviews (62)

9.8

Gower Gardens Nursing Home has a Review Score of 9.8 (9.832) out of 10, based on 48 reviews in the last 2 years.
Over all time Gower Gardens Nursing Home has 62 reviews.

Overall Experience
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Date Published
  • 62
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Reviewer Connection to Gower Gardens Nursing Home
  • 26
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  • 1
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Total of 62, showing 41-60
Review from John P (Son of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident of Gower Gardens in May 2023. My mother was made to feel very welcome by all the staff as she settled into her new home.
Seven months later, my mother has settled in very well and is now very contented in her new home.
The staff are excellent, very caring and friendly.
The facilities are excellent.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

We are very happy that your mother was made to feel very welcome and is now very contented in her new home. We strive to deliver excellence with the care that we deliver.

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Review from S L (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had Christmas lunch at the care home with Mom.
The staff made it such a special time they worked so hard preparing for the day everything was perfect. We really appreciated it and Mom enjoyed her first Christmas in the home.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

As a team we are happy that it was such a joyful day for yourself and your loved ones. We are grateful for your positive feedback about all our staff over the Christmas period.

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Review from S W (Friend of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home and staff.
Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens Nursing Home

Thank you so much for your kind words. We're delighted to hear that you find our home lovely, and we greatly appreciate your positive feedback about our staff.
Once again, thank you for your thoughtful words.

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Review from Michael K (Godson of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with every aspect of care given to my godfather. It's a relief to be able to drive away without dread or fear knowing the staff are caring for my godfather in such a caring way. Please keep up the good work!
Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens Nursing Home

Thank you so much for your feedback. We are truly delighted to hear that you are satisfied with every aspect of the care provided to your godfather. Your peace of mind is of utmost importance to us, and we are committed to maintaining the high standard of care that you have experienced.

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Review from Gail Q (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy. The staff is always friendly. I'm kept informed at all times of any changes in my mom's health.
Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens Nursing Home

It's wonderful to hear that your experience with the care home has been so positive. A clean and tidy environment, friendly staff, and regular communication about your mom's health are essential elements for providing a supportive and comforting atmosphere. If there's anything specific you'd like to share or discuss further, feel free to let us know.

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Review from J G (Son of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial meeting with a member of staff who carried out a review of my dad's needs which led to us choosing Gower Gardens. My dad has been treated with care and dignity by all members of staff. The care and support they give are excellent, we are always informed if Dad is unwell and a doctor
has been called to see him. Members of staff are always happy to talk about Dad's needs. To date, I can find no fault with Gower Gardens and its staff.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you or your kind words; we all stride to deliver excellent care for all of our residents at Gower Gardens.

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Review from Carol S (Daughter-in-law of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gower Gardens look after my mother-in-law very well. The staff are all lovely, friendly and helpful. The seniors are all knowledgeable and proactive when looking after my mother-in-law.
My mother-in-law feels safe being looked after in Gower Gardens and after a bad fall at home, this is important both
to her and to us.
We, as visitors, are always made to feel welcome and our thoughts and concerns important to the staff at every level.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words. As a team at Gower Gardens, we work hard to deliver excellent care to all of our residents and relatives.

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Review from Julia W (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. First day for my mom in a care home. Everything we asked for was dealt with promptly.
I am very impressed.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

We are glad to hear that everything went smoothly on your mom's first day in the care home. It's reassuring to know that the staff were responsive to your needs. We can imagine how emotional this transition can be, and we are here for you if you ever want to talk or need anything. Wishing your mom all the best in her new environment.

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Review from R J (Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful experience at this care home. Always welcomed with a friendly and warm smile. Lovely food. Would happily recommend it to family/friends.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words everyone is welcome at Gower Gardens we are one big family.

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Review from R H (Son of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gower Gardens is lovely to visit and live in. All the staff have time to say hello and keep you up to date about your relative's care. If you have any issues, the manager is always happy to see you and if not immediately available, she will get back to you.
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Review from Hilary W (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was well looked after in Gower Gardens Care Home. Everyone from the manager, the care team, entertainment staff, caterers and cleaners were very helpful and polite and couldn't do enough to help. I felt well informed when Dad had problems or medical issues and communication was excellent. The home
is very clean, well maintained and tidy. I would thoroughly recommend this home.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Dear Hilary,
Thank you for your kind words, we really miss having Dad here at Gower Gardens and would welcome him back at any time. We wish you and your family all the very best for the future.
Take care,
Joanne and team.

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Review from Sam J (Grandson of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly/welcoming. Very clean. Very comfortable.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words.
Best wishes,
Joanne.

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Review from Susan S (Friend of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit once a week for about an hour. Staff are pleasant to me and my friend, sometimes providing refreshments. Christmas activities were good, but the TV in the main lounge seems to be just left on regardless of the programme and was not engaging the residents despite being very loud. Shortage of
staff has had a negative effect on my friend - morning rise and bedtimes late and loss of mobility. She has to wait for two carers to be moved and no longer uses her walking frame independently.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you very much for your review.
Your comments have been shared with the team.

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Review from Diane H (Niece of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat us like family. Nothing is too much trouble. My uncle appears content and happy here.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Thank you for your kind words.
We are in the process of putting together our new seasonal menus and will be asking residents for their input with this to ensure all residents' preferences are met.

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Review from David L (Great-Nephew of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great-aunt was a resident here for five years. The day of her funeral I had a puncture in my car, 10 minutes before the cars took us to the church. The next day the staff were amazing, supporting me to fix my tyre. My aunt was very comfortable at Gower Gardens Care Home, she was looked after well
and this has been very reassuring for me as I live overseas! Thank you for all that you've done for my auntie.
Reply from Joanne Robb, Home Manager at Gower Gardens Nursing Home

Hi David, thank you for your kind words - it was a pleasure to meet you and glad we could support you in many different ways - please stay in touch.

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Review from Jane S (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have attended Kingsley's meeting for residents and families since Gower Gardens transferred to Kingsley Healthcare. Several of the commitments made have not been realised e.g. staff on reception during the weekend (can be a long wait to be let in). Also, all residents to have key workers that families
can correspond with during the week. It is difficult to find a member of staff who provides relevant information. Quality of food fluctuates, despite being told that residents would be provided with a monthly nutritional menu. Overall, staff do try to be helpful when approached. Activities are varied and updated.
Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens Nursing Home

Thank you, Jane, for your review. We value your feedback and this will be shared with the team so that changes can be made to improve our service.

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Review from Selina R (Granddaughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am glad there are new charges in this company.
Reply from Vivian Vuchemtigah, Operations Manager at Gower Gardens Nursing Home

Dear Selina,
Thank you for your review and feedback. We will use your feedback to improve the quality of the service we provide.

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Review from Y Y (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The surroundings are pleasant. The staff are always friendly and helpful. Mom seems content and happy. I can't comment on value for money as my sister deals with this.
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Review from Mark G (Son of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Gower Gardens in February 2020 and we've been very happy with her care. Sadly, the Covid lockdown and subsequent restrictions have meant that we can't spend time with her in the lounge or visiting rooms, we hope this will change soon.
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Review from Adele S (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied with every aspect of Dad's care. He seems happy, healthy and generally content.
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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Gower Gardens Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Gower Gardens Nursing Home is calculated as follows: ( (483 Excellents x 5) + (80 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 571 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gower Gardens Nursing Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Joanne

Joanne Robb

Job Title: Registered Home Manager

I’m very proud of what I do and I love my job. It’s wonderful to go home knowing I have made a difference. Working at Gower Gardens is like having an extended family.

Megan

Megan Hughes

Job Title: Deputy manager

I am the Deputy Manager at Gower Gardens. I have a very rich background, with over a decade of experience in the care industry and became the Deputy Manager here at Gower Gardens in 2021. I am very passionate and committed to providing person-centred care, creating a sense of being one big family within Gower Gardens. This significantly enhances the well-being and comfort of our residents. In my spare time, I like to socialise with family and friends and take my dog on walks.

Jacqueline

Jacqueline Jones

Job Title: Home Administrator

I am the home Administrator of Gower Gardens. I have been in the care industry for 13 years and here at Gower Gardens since the home first opened 8 years ago. My role involves admin and finance and I enjoy working as part of a team with the all the staff, residents and their families. In my spare time I have always enjoyed gardening and decorating but since a new dog has joined our family, I seem to be walking a lot more regularly.

Holly

Holly Payne

Job Title: Hospitality Host

I am the Hospitality Manager here at Gower Gardens and absolutely love my role here. I like to meet new people and build good relationships with our residents, families and welcome anyone into our home. I manage and address all new enquiries into the home. I started off as a receptionist for Gower Gardens in 2021 and worked my way up to Hospitality Manager in 2023 due to my dedication and attention to detail.


In my spare time, I like to be with my family and we like to go to Somerset and walk our dog along the beach.

Anne

Anne Marie

Job Title: Activities & Lifestyle Co-ordinator

I am the Activities Coordinator here at Gower Gardens and have worked in the home for over 7 years in various roles. I have gained valuable insights and knowledge about the needs and preferences of our residents during my time here, and having a background in youth work, this has been very beneficial in my current role as Activities Coordinator. I like my activities to be person-centred and ensure the residents are actively involved in the planning process. By doing this, I can create meaningful and engaging activities that cater to their individual interests, which promotes their well-being.


In my spare time, I enjoy making homemade gifts, socialising with friends and family and looking after my grandchildren.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gower Gardens Nursing Home to verify any information. View our terms and conditions. Gower Gardens Nursing Home has an Enhanced Service - more info.