Tennyson Grange

123 Westmead Road, Sutton SM1 4JE
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9.8 84 Reviews
  • Tennyson Grange, Sutton
The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care.

The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The home's excellent, modern facilities also include a café and cinema room, as well as stunning gardens, a courtyard and terrace which offer a peaceful environment for relaxing with loved ones.

Residents will enjoy a varied activity programme tailored to their interests, as well as minibus outings to local areas of interest. The home's location offers excellent rail and road connections to London and the South.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1625

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare.

These prices are only a guideline, please contact Tennyson Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Harriet Mensah-Mandley (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)

Tennyson Grange Reviews (84)

9.8

Tennyson Grange has a Review Score of 9.8 (9.836) out of 10, based on 23 reviews in the last 2 years.
Over all time Tennyson Grange has 84 reviews.

Overall Experience
  • 73
  • 9
  • 2
  • 0
  • 0
Date Published
  • 84
  • 3
  • 9
  • 23
  • 61
Reviewer Connection to Tennyson Grange
  • 38
  • 14
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 81-84
Review from Miranda K (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team have done an amazing job with settling Daddy in and being an incredible support to both my father and my sister. It's a very tough process but everyone is so happy to help with every detail. Daddy is an old fashioned gentleman and the home have been amazing at helping hang his
pictures up and to make it feel more homely. Thank you.
Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Betty J (Resident) assisted by family/friend published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here since November 2016. I love my room. My carers are kind, considerate and I am treated with dignity by everyone. I am very happy and have made lots of new friends. We have lots of organised activities and outings arranged by the home.
Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine L (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 94-year-old mother needed to go into nursing care after 14 weeks in hospital following a fall and hip fracture. She became bedridden and incontinent in hospital. We heard about Gracewell of Sutton as it was new due to open end of October 2016. We went to see the home and were very impressed. Mum
moved in, in January 2017. In one week mum went from being depressed and wanting to go home to loving everyone here, joining in the activities and referring to HER room. Seeing as she has acute dementia this was a tremendous leap forward in her condition. The staff are amazing and so dedicated. We know mum will spend the rest of her days very happy.
Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Russell C (Son of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my review is only based upon 1 week in care for my mother, the build up to that has been a factor in my comments. The home is newly opened, as expected it's very clean, modern with top end facilities so these are a given at this stage.
The important part aside from this is the care. The care
thus far has been excellent. The attention to my mother's details and the dignified approach taken towards her is excellent. The new staff so far are excellent so at the moment we are all as a family. Very impressed and happy with my mum's future in Gracewell.
Reply from UK Marketing, Marketing Assistant at Tennyson Grange

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Tennyson Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Tennyson Grange is calculated as follows: ( (234 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 275 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tennyson Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (0)

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