Gracewell of Sutton, Sutton, London
Gracewell of Sutton, Sutton, London
Gracewell of Sutton, Sutton, London

Gracewell of Sutton provides residential, dementia and nursing care in the London Borough of Sutton.

The home is located close the centre of Sutton and is ideally situated for residents and visitors who are travelling to or from South London, Surrey and the North Downs.

The home provides purpose-built facilities and includes en-suite rooms for residents and follows the five-point Gracewell personalised care programme.

Staff at Gracewell of Sutton deliver personalised care to all residents and service users, while the home is accessible for people living in or visiting from Kingston-upon-Thames, Mitcham, New Malden, Surbiton, Croydon Thames Ditton and Epsom.

Group: Gracewell Healthcare Ltd

Person in charge: Judy Addison (Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 83 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 83

Rooms with ensuite WC: 83

Facilities & Services: Palliative Care • Respite Care • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Gracewell of Sutton: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Gracewell of Sutton has a Review Score of 9.6 (9.557)

The Review Score of 9.6 (maximum of 10) for Gracewell of Sutton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Gracewell of Sutton in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.894 for Gracewell of Sutton is calculated as follows: ( (119 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.663 Points relating to the number of positive Reviews for Gracewell of Sutton is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 11 Reviews ÷ 16.6 Target = 0.663

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Sutton?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Sutton

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Mum has been a resident for 2 months and has settled well due to the dedication of the staff.
The food is excellent and the dining rooms lovely with laid tables, proper tablecloths and napkins.
I like that each floor has a separate dining room, making it more homely.
The rooms are spacious, modern and clean.
Activities vary from arts and crafts to chair basketball and fitness activities.
We looked at 12 homes before choosing Gracewell and are pleased with our decision.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 03 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team.

Gracewell is a very friendly place. They have been very kind to my Aunt, who came in because she has onset of Dementia. She has been here since December and has really settled in well.
Family are always made to feel welcome and can come and join their family for meals and the activities which are going on.
I would recommend this place as top rate. Staff are always kind and thoughtful to the people, making them feel dignified which is important at any age.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

My mum moved into Gracewell in December 2016. Having made the very difficult decision on mums care we received excellent support from the team at Gracewell. Our mum settled very well and was extremely well cared for from day one. The care she receives is of a very high standard, I have found all the staff to be friendly, caring and supportive. The quality of the activities is excellent and varied. The accommodation is of a very high standard and the communal areas are very nice. My mum enjoys the food which always looks nice. Gracewell has a very homely atmosphere, we are always made very welcome and I have enjoyed meeting the other families. The most important thing for me as a daughter is that my mum is happy and well cared for and she most definitely is.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 21 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team.

Everyone at Gracewell is fantastic. The care that we see given to my nan is so appreciated and so wonderful, we know she is in good hands. The dedication the nurses have, to the care provided is amazing. We see my nan having fun, laughing and enjoying herself which is wonderful. Gracewell is modern, clean and feels like home. We are lucky to have such wonderful people to help in such a difficult time in my nan's life.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

From contact before moving in, to the present day care, outstanding, amazing, caring staff. Always looking out for mum, emotional times but would not want mum to be in any other place.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

My relative moved into Gracewell in December after a spell in hospital and has benefitted greatly from the care and nursing he has received there. All the staff are friendly, caring and professional. Nothing is too much trouble and we always feel welcome when we visit. Standards are high and the food is excellent. We highly recommend this care home.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

The standard of care that our Mother has received has been and continues to be excellent. Carers are very friendly, warm, welcoming and very caring towards Mum and towards us as a family too. We are given clear and honest explanations about what is going on. Whether that be generally or specifically about our Mum and the approach is always friendly. There is a lovely atmosphere within the home and the environment is always warm and welcoming. We are so pleased that we chose this home for our Mum and have every confidence that she is being well looked after and respected for who she is. A huge thank you to all concerned!

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

The manager and her team have done an amazing job with settling Daddy in and being an incredible support to both my father and my sister. It's a very tough process but everyone is so happy to help with every detail. Daddy is an old fashioned gentleman and the home have been amazing at helping hang his pictures up and to make it feel more homely. Thank you.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

I have been here since November 2016. I love my room. My carers are kind, considerate and I am treated with dignity by everyone. I am very happy and have made lots of new friends. We have lots of organised activities and outings arranged by the home.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

My 94-year-old mother needed to go into nursing care after 14 weeks in hospital following a fall and hip fracture. She became bedridden and incontinent in hospital. We heard about Gracewell of Sutton as it was new due to open end of October 2016. We went to see the home and were very impressed. Mum moved in, in January 2017. In one week mum went from being depressed and wanting to go home to loving everyone here, joining in the activities and referring to HER room. Seeing as she has acute dementia this was a tremendous leap forward in her condition. The staff are amazing and so dedicated. We know mum will spend the rest of her days very happy.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

Although my review is only based upon 1 week in care for my mother, the build up to that has been a factor in my comments. The home is newly opened, as expected it's very clean, modern with top end facilities so these are a given at this stage.
The important part aside from this is the care. The care thus far has been excellent. The attention to my mother's details and the dignified approach taken towards her is excellent. The new staff so far are excellent so at the moment we are all as a family. Very impressed and happy with my mum's future in Gracewell.

How likely would you be to recommend Gracewell of Sutton? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Sutton responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Sutton.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Sutton Team

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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