Tennyson Grange

My mum was taken to hospital on 1st January from her assisted living home after a fall.

The hospital said, because of her dementia, she would need 24/7 care.

I wasn't in the country and had to find somewhere. Tennyson grange is close to where I live in the U.K. so called them in a bit of a panic.

From the call being answered by Emma with her reassurance and then speaking to Harriet I felt calmer and felt a plan was now in place.

Francois was really helpful getting everything sorted and my mum move in on 16th Jan.

All the people who work there are so nice. They gave my mum time to settle in and now she participates (as best as she can) in lots of the activies that are done daily.

My mum has settled in better than I thought. We both love the coffee in the bistro area and she enjoys the food especially the deserts!!!

From originally reaching out, to getting my nan in as a resident the process has been very smooth. Communication has been spot on. Staff are so kind + helpful. Rooms are stunning + the whole home is very clean + the vibe as you enter is so welcoming. It's so nice to know my nan is safe and being well looked after.

Dining rooms on every floor food I feel could be improved but adequate new head chef now at date of feedback so this should be much improved

Lots of activities and trips out, would recommend this care home.

From the moment you first set foot in Tennyson Grange there is a positive vibe. The staff are friendly and approachable. My cousin needs 24 hour care and I cannot fault the care he has been given. I would definitely recommend.

Staff are very friendly, always willing to help. Reception staff always happy and cheerful. Gives you a good first impression of the care home.

It was a very emotional and difficult time having to place our lovely mum into a residential care home. My sister and l felt overwhelmingly guilty but our fears were soon allayed having visited the care home on a couple occasions prior to my mum becoming a resident. The staff/team are caring, polite and extremely helpful. More importantly, my mum seems very settled and happy. Thank you to all at Tennyson Grange.

I am so impressed with the reception staff, they are always so friendly and helpful. They make you so welcome when you go into the care home . The activities are second to none , that was one of the reasons I chose Tennyson Grange . The activities co-ordinator and her assistant are always doing something with the residents. Whether they are taking them out on trips or having entertainment in the home . Arranging flower arrangements or doing art work in the art room . I find the carers are so helpful and caring and very friendly, the manager of the home is always assessable and ready to listen to anything you have to say .

Tennyson Grange care home has been brilliant to my grandmother and our family. She has felt loved, safe and cared for in the past three months that she's been living here. Her spirits have lifted from all the joy of the activities and company. She often tells me that she could never feel alone here. The leadership have had grace and compassion throughout the whole process of my grandma going from respite to permanent and the carers have been excellent. She is in good hands here, which has taken all the weight off my shoulders.

My father happily moved in and I was given as much time as needed for him to settle in, visiting regularly although there are so many activities he is rarely alone or in his room. I would wholeheartedly recommend.

dad moved into Tennyson Grange a few months ago and we cannot fault the care and support he has received. The staff at the home are warm and friendly and their kindness and support during the last few months has been amazing. The home is so welcoming and Dad is the happiest we have seen him in a long while.

Couldn't have asked for better care for my nan! Staff are absolutely lovely and very welcoming, it is a shame that she unable to stay here. You have all really helped her come out of her shell and be more herself again so for that thank you!

The individuality of each resident is central to the mission of this dedicated staff. This is evident in the range of menus on offer, the varied nature of the numerous activities and the interaction and warmth of the relationships. I am delighted my sister is in such safe, caring hands.

Very pleased with everything. Answers to ratings are accurate.

My father was resident for six months receiving memory care at Tennyson Grange. He thrived in this wonderful vibrant home engaging in the many activities on offer. Sadly his condition deteriorated but he received excellent end-of-life care at the home. We as a family were always welcome and supported at this difficult time. We couldn't have asked for a better end of life experience and as a result have grieved knowing that our father's final months were full of fun and he was cared for by superb staff.

Dad was a resident in Tennyson Grange for almost three and a half years until he sadly passed away recently, weeks before his 99th birthday. During all his time there, he was treated with dignity and kindness by all the staff. There were multiple activities and outings he could participate in, and he had first-class medical care from the GP and nurses at the home. I cannot recommend highly enough.l

Very caring, understanding and supportive of Dad's needs and our concerns. Have gone above and beyond to settle Dad in and to make him feel as at home and as comfortable as possible Nothing is a problem for the staff and Dad is not demanding to leave as he feels contented. We leave Tennyson Grange knowing that Dad is in amazing hands which is a great weight off our shoulders. Thank you so much.

Dad has Alziemers, we were concerned about how he would cope with the transition into a care home. The home went above and beyond to make Dad feel settled and welcome. Dad has adjusted well and says he's happy. If I have any concerns management is very approachable. I chose Tennyson because of the activities department. The Lifestyle leader deserves a medal. She is the heart of Tennyson. Reception is very helpful. Everyone is so friendly and kind.

I'm very happy at Tennyson Grange and I couldn't ask for better care. The care staff are kind and caring.

Also, a very big thank you to all the people who are behind the scenes that don't get recognised. Thank you!