Tennyson Grange

123 Westmead Road, Sutton SM1 4JE
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9.8 84 Reviews
  • Tennyson Grange, Sutton
The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care.

The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The home's excellent, modern facilities also include a café and cinema room, as well as stunning gardens, a courtyard and terrace which offer a peaceful environment for relaxing with loved ones.

Residents will enjoy a varied activity programme tailored to their interests, as well as minibus outings to local areas of interest. The home's location offers excellent rail and road connections to London and the South.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1625

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare.

These prices are only a guideline, please contact Tennyson Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Harriet Mensah-Mandley (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)

Tennyson Grange Reviews (84)

9.8

Tennyson Grange has a Review Score of 9.8 (9.836) out of 10, based on 23 reviews in the last 2 years.
Over all time Tennyson Grange has 84 reviews.

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Review from Kenneth M (Husband of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say thank you to the activities department at Tennyson Grange, on behalf of my wife and I, for all the activities that we went on in December. Trips to the music hall and to the pantomime, also all the entertainers who came to entertain at Tennyson Grange. Also for a very nice Christmas
lunch which was a great success. We would also like to thank all the carers that look after her and the admin team, well done to everyone. Thank you.
Reply from Reviews Team at Tennyson Grange

Hi Kenneth, thank you very much for taking the time to leave us feedback about your experience.
At Tennyson Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Susan H (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having carried out due diligence, we chose Tennyson Grange for my mum. All staff are very welcoming to residents and families alike, it's clean with great facilities and well presented. Everyone from the management, household, administrative, activities, carers and medical teams who are well trained,
caring, always helpful and will go out of their way to make residents and their families as comfortable as possible, when necessary, simplifying any challenges faced. The activities team always offer an amazing variety of internal activities and external entertainment, as well as visits outside of the home.
There is something for everyone from choirs, and singers covering all different genres, to visiting the theatre. I’d recommend Tennyson Grange to anyone, it is the people who make the place, so thank you to all the kind, caring, cheerful staff. Please keep doing what you’re all doing as you all excel at it! 200%
The best thing for me is to feel reassured to know you have made the best and right decision.
Reply from Reviews Team, Reviews Team at Tennyson Grange

Thank you very much for taking the time to leave us feedback about your experience. At Tennyson Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from J H (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum settled into full-time care with ease. We expected there to be some teething problems along the way, but everyone was very caring towards her, which made her transition comfortable. The amount of activities on offer has given her a new lease of life. She now has lots of things to look forward
to and talk about. She recently told me that she is very happy and has no regrets about moving into Tennyson Grange.
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Review from Melanie W (Friend of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team have been looking after my dear friend for over a year now and they excel in everything they do. The activities schedule is outstanding. Everyday there is always something going on to keep the residents entertained. I have visited several nursing homes and Tennyson Grange is
far by the best. I would highly recommend it to any family considering their stay here for a family member. The care staff and reception staff are also amazing. 10/10 service.
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Review from Patricia P (Wife of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are having a very good experience at Tennyson Grange. My husband has now been a dementia patient there for over 2 months.
He was taking in very quickly because of his very challenging behaviour.
This went smoothly, considering how rushed we had to be.
We found a very caring team of carers, laundry,
cleaners, reception, management, nurses and catering staff.
Also, the weekly GP is a very empathetic person.
Food is of a very high standard. I have eaten there myself so I can vouch for this.
The activities are outstanding, led by a brilliant team. This makes for a marvellous atmosphere, for patients and staff.
Bright and clean, so a really lovely place to visit and bring our friends too.
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Review from Rosie F (Goddaughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My godmother has only been a resident for two weeks, but everything so far has been brilliant. I turned up unannounced but was welcomed and shown around. The help and support I got with things to extract my godmother from the hospital was such a relief, and now she is installed, I have every faith that
things are only going to get better. Everyone is so friendly. My godmother though confused seems so much happier.
enasrecrese
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Review from S G (Next of Kin) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, attitude and provision at Tennyson Grange were excellent. In fact, I would say exceptional. Attention to each resident's individuality, needs and ideas was paid. The atmosphere was friendly and caring. The activities were varied, catering for a variety of interests. The food was excellent.
The staff were always willing to help and their training was excellent
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Review from E M (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has now lived here for six months. She has fully settled in and enjoys participating in the daily quizzes. As her general health has now improved, she has also recently started going out on day trips in their minibus. By nature, she is shy and quiet, but she is making friends with fellow residents.
I find all the staff very approachable and easy to talk to.
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Review from P T (Relative of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally very good, occasional lapses due to staff absences. Staff are pleasant and helpful and make visitors welcome. Good value for money, in difficult times.
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Review from Neeta B (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
We're leaving after a stay of one year and seven months. We have lovely carers, and the chef is magnificent. Housekeeping is brilliant, and the entertainment fabulous - lots of activities and outings. The nurses are fabulous. We have been moved onto the nursing floor and were looked after well.
Am
very happy in general, and the deputy manager is very kind and professional and runs a good team of staff.
Sad to leave, and we will miss the carers and nursing staff the most.
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Review from Kay F (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was anxious when Mum first came into the care home, but I soon felt happy with Mum's care and I trusted the staff.
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Review from Joyce J (Respite Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have very much enjoyed myself here and would recommend it to anyone, I shall return one day maybe in a few years time hoping not much would have changed. The staff here are lovely and I will miss everyone. Love to all.
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Review from D F (Granddaughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is lovely. The staff are great, especially with the residents and the cleanliness is fantastic. The daily schedule is brilliant for the residents, there is so much to do for them, it is great. I love that my nan has flourished being here. Its beautiful grounds and accommodation is great,
with lots of room. She loves it here and so do our family. We are very grateful that a place like this exists. Compared to other care homes, this is fabulous.
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Review from Nicola B (Daughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing to place a loved one in a care home is a particularly emotional time. However, Gracewells of Sutton took good care of my father, and I felt reassured that he was looked after and well-treated. The room was pleasant and comfortable with a pretty garden view, and the unit was clean and well-organised.
The nurses were friendly, professional and very thorough, and they were obviously on top of my father's needs. The care workers were absolutely terrific - so kind, friendly and welcoming. I would also like to mention how wonderful the home admissions officer was when I was arranging the care for my father - her kindness and professionalism will not be forgotten. Thank you, Gracewells of Sutton.
Reply from Jogie Dellota, General Manager at Tennyson Grange

Gracewell of Sutton appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you had such a positive experience, and we will be passing on your kind words, which will be greatly appreciated.

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Review from Margaret M (Respite Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was here for two weeks and found the majority of care satisfactory. The home was very pleasant, warm and comfortable and the food not always to my taste; there was too much meat. Overall, my stay was good and it would be nice to see the garden and the terrace in the warmer months. The object of my
stay was to give my sister a break and this was achieved.
Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for taking the time to review Gracewell of Sutton. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.

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Review from Janet W (Daughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Anyone considering relocating any relative into a care home for residential, dementia or nursing care should seriously consider Gracewell of Sutton. My mother who receives memory care has been there since it opened in November 2016. The care she receives is exemplary, she continues to tell me how happy
she is living at Gracewell and how wonderful the carers are. The residents receive weekly visits (if required) by a wonderful GP service. During the lockdown period owing to COVID-19, families have received weekly updates from the management, families have been able to face time residents by appointment and since July 8th we have been able to book visits with one member of the family. There have been no incidents of COVID-19 at Gracewell of Sutton.
Reply from Jogie Dellota, General Manager at Tennyson Grange

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Sutton and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Sam S (Husband of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Wife became a resident of Gracewell Nursing floor in Nov 2019.
From that event, she was seamlessly made welcome by all the first-class Nursing Staff and Carers who are all friendly, patient and attentive.
I visited most days until the Lockdown was imposed. My family introduced her to Facetime
so with her own tablet computer she makes contact with family whenever she likes. (On a restrictive note, my wife occupies a very noisy room and also the Wi-fi breaks up, sometimes making conversation almost impossible)
We, as a family, are naturally pleased that management at Gracewell imposed the correct decisions in order to safeguard their residents from COVID-19.
My wife takes part in some of the activities arranged and she particularly enjoys the singer and strawberry teas.
We still look forward to the day when we can have unrestricted visits.
We must take this opportunity to record our family appreciation for all the care and attention the staff at Gracewell give to my Dear Wife and Mother.
Reply from Jogie Dellota, General Manager at Tennyson Grange

We believe our carers at Gracewell of Sutton go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Craig D (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Gracewell of Sutton around 18 months ago. Overall I am extremely happy with the level or care and support she receives. Everyone is friendly and welcoming, my mother is always saying how nice everyone is - she is particularly complimentary of the lovely food! I have been kept up
to date continuously about any changes with her condition - both with the nursing team and management. The latest challenges around COVID-19 have been dealt with very professionally in my opinion and I have been left in no doubt that my mum is in good hands. Moving my mum to Gracewell has been a great relief and I have no regrets whatsoever.
Reply from Jogie Dellota, General Manager at Tennyson Grange

We are delighted to hear that our dining is a stand out factor for your mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Wendy R (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to say a big thank you to all the staff at Gracewell of Sutton. Mum has been in here now for 2 years and we as a family cannot fault the care and help she has received. Although she has deteriorated greatly, she still manages a smile and seems as happy as she can be under the circumstances.
I
think the home have coped amazingly well over the last 3 to 4 months under very extraordinary circumstances.
Reply from Jogie Dellota, General Manager at Tennyson Grange

Here at Gracewell of Sutton, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Susan C (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been at Gracewell for a few months but I was able to visit several times prior to lockdown. I found the carers very professional. My mother is treated as an individual. As carers are getting to know her they respect her likes/dislikes and interests. One fetches the newspaper and does
crosswords with her, which was her daily routine at home. Nursing staff are very helpful, always open to suggestions from family. We are always contacted if Mother is unwell or has an accident. My mother enjoys keep fit activities, as she was previously very fit and attended the gym until the age of 90! I have not seen my mother during lockdown but in the process of arranging a visit. The WhatsApp/FaceTime calls have been a good idea during lockdown. I would however, suggest notepad and pen to be used by carers to write down messages for residents if unable to hear. This has been a difficult time for Gracewell staff. They have handled the Coronavirus outbreak extremely well and should be congratulated.
Reply from Jogie Dellota, General Manager at Tennyson Grange

Our activities team here at Gracewell of Sutton have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Tennyson Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Tennyson Grange is calculated as follows: ( (234 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 275 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tennyson Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (99)

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