Tennyson Grange

123 Westmead Road, Sutton SM1 4JE
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9.8 85 Reviews
  • Tennyson Grange, Sutton
The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care.

The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The home's excellent, modern facilities also include a café and cinema room, as well as stunning gardens, a courtyard and terrace which offer a peaceful environment for relaxing with loved ones.

Residents will enjoy a varied activity programme tailored to their interests, as well as minibus outings to local areas of interest. The home's location offers excellent rail and road connections to London and the South.
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Care Provided by Tennyson Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1770
  • Self-Funded Nursing Care: from £1940
  • Self-Funded Nursing Dementia Care: from £2035
  • RESPITE Self-Funded Residential Care: from £2010
  • RESPITE Self-Funded Residential Dementia Care: from £2124
  • RESPITE Self-Funded Nursing Care: from £2328
  • RESPITE Self-Funded Nursing Dementia Care: from £2442

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare.

These prices are only a guideline, please contact Tennyson Grange to find out the exact price for your requirements.

Contact Tennyson Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Tennyson Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Harriet Mensah-Mandley (Acting Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)

Tennyson Grange Reviews (85)

9.8

Tennyson Grange has a Review Score of 9.8 (9.843) out of 10, based on 24 reviews in the last 2 years.
Over all time Tennyson Grange has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tennyson Grange
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Total of 85, showing 41-60
Review from Susan C (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been at Gracewell for a few months but I was able to visit several times prior to lockdown. I found the carers very professional. My mother is treated as an individual. As carers are getting to know her they respect her likes/dislikes and interests. One fetches the newspaper and does
crosswords with her, which was her daily routine at home. Nursing staff are very helpful, always open to suggestions from family. We are always contacted if Mother is unwell or has an accident. My mother enjoys keep fit activities, as she was previously very fit and attended the gym until the age of 90! I have not seen my mother during lockdown but in the process of arranging a visit. The WhatsApp/FaceTime calls have been a good idea during lockdown. I would however, suggest notepad and pen to be used by carers to write down messages for residents if unable to hear. This has been a difficult time for Gracewell staff. They have handled the Coronavirus outbreak extremely well and should be congratulated.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Our activities team here at Gracewell of Sutton have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look…read more
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Review from David M (Son of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved onto the Memory Floor 14 months ago. We had been in a position to evaluate all suitable care homes in two separate areas of Greater London. Over a year later I remain certain that we chose the right environment for my mother. The staff are friendly, patient and attentive and very supportive
of visiting families. I visit at very varied times and on different days and am always impressed. Most crucially, I am very happy at Gracewell's handling of the recent months. Their response to events has been good from the start, but they have sought to refine their procedures and kept developing best practice. Communication back and forth with management and carers is excellent and has been a great comfort in a trying time.
Reply from Jogie Dellota, General Manager at Tennyson Grange
We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Sutton. We take great pride in delivering high quality care and providing facilities to…read more
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Review from Michael L (Son of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During Covid-19 the introduction of video calls has been great for me personally as I live overseas. I would like to see this continue as a visual prompt seems to work better than just a phone call.
The regular information updates via email have been excellent, letting families know their loved ones
are safe and that the care home is taking all the necessary steps to prevent major outbreaks and that visits (for those that can) will be resumed as soon as possible within guidelines.
Reply from Jogie Dellota, General Manager at Tennyson Grange
The team here at Gracewell of Sutton would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each…read more
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Review from David S (Brother-in-law of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I believe that Gracewell of Sutton have done everything they can to provide support and care for the residents during the Covid-19 crisis. I believe that they have taken all the correct steps in not allowing visitors, screening of staff, provision of PPE and testing.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Here at Gracewell of Sutton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be…read more
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Review from Joy (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well looked after by all the staff at the home, if there are any problems or she is not well I am contacted straight away. The staff and residents are one big family, they do different activities every day, these activities help Mum with memory and her co-ordination. I cannot praise the
staff on Memory Suite enough for the way they look after Mum.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Our team here at Gracewell of Sutton are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we…read more
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Review from Dean C (Son of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Gracewell for approx four and a half years and our experience of her care and wellbeing has been very good. Unfortunately, Mum has dementia which can make a tough day for the carers, but they always show a great attitude to Mum. We speak regularly on the iPad and when we
visit Mum always seems happy. Gracewell is a new facility and is an amazing home for Mum with a great layout and new furnishings. To all levels of the staff team, thank you for the extra special care you delivered during the last three months dealing with the Covid-19, looking after your own families and then going to work and looking after my family.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Here at Gracewell of Sutton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be…read more
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Review from Stephen A (Son of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Gracewells mid-January and after being warmly welcomed she has settled in very well. All nurses and carers have been brilliant with her and can't do enough. Myself and my two sisters are always informed of situations occurring with her and general news from the home is always provided.
We are happy in the knowledge that Mum is safe, cared for professionally, well-fed and warm in a lovely room. Mum also has interaction with other residents and eats with them in the restaurant which is far better than on her own at her house. Activities are provided and due to all these things she is now more alert. No complaints at all.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Gracewell of Sutton appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth…read more
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Review from Alan (Son of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are universally helpful, thoughtful and supportive. Rooms are maintained to a very high standard and kept spotlessly clean. Laundry is regularly and quickly handled. Meals are plentiful, varied and nutritious. There are excellent additional services available such as visiting hairdressers
and podiatrists, and the home arranges a varied programme of activities and events.
All in all Gracewell Sutton provides excellent all-round care.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Our dining team will be thrilled with your lovely comments. Here at Gracewell of Sutton we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is…read more
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Review from Paul B (Son of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been here for a couple of months. I am very pleased overall with the care and facilities on offer here. Staff are always friendly and helpful and you always feel very welcome when you visit.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Gracewell of Sutton appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth…read more
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Review from Georgia P (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Gracewell of Sutton enough for the care they have taken of mother during lockdown. I have received weekly emails, and they have facilitated video calls which have been really reassuring. I can see that Mum is calm and well looked after. And I know that the processes in place have minimised
the risk of infection to the extent that I don't need to worry. I feel very lucky that Mum is in such a good care home.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Here at Gracewell of Sutton we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be…read more
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Review from Amanda W (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Gracewell for several months now.
We are so pleased with the care and kindness that she receives.
During lockdown, it's obviously been hard for everyone but Gracewell have handled the situation brilliantly. The communication to families has been great. They have helped with
phone calls to our mother when she was struggling with a new phone and WhatsApp.
It's been hard for her not being allowed visits but she's handled it well with the help of all the lovely staff.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Here at Gracewell of Sutton we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be…read more
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Review from Susan C (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Initially, we needed urgent respite care for my mum who was struggling living at home. We were extremely lucky to be accepted and Mum moved in just weeks before lockdown due to Covid-19. What we found most comforting was knowing that the caring and experienced staff had it all under control. We have
been kept informed every week by newsletters from head office and from staff in the home itself. We have had regular video calls with our loved ones to stay in touch which has been tremendously helpful too. The atmosphere is a happy one and everyone is looked after with such compassion and care. We can't thank all the staff enough for their dedication and sheer determination to get us all through these challenging times. We as a family have made the decision that our mum's quality of life has been improved immensely over the months she has been a resident in the home so will be staying.
Reply from Jogie Dellota, General Manager at Tennyson Grange
At Gracewell of Sutton our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our…read more
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Review from Malcolm M (Son of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mum into Gracewell of Sutton in September 2019 as her previous home wouldn't have been able to cater for her health needs as she gets frail in her advancing years. In comparison to her previous home what struck us most was the standard pricing structure that Gracewell provided, simple,
easy to understand and no hidden extras, they even offered to help with the nursing funding application if we weren't sure when Mum needed this additional care.
Rooms are just right for Mum's needs and she has received outstanding care whilst she has been there, really should have made the move sooner. If you are looking to move into Gracewell do so, don't wait, you won't be disappointed.
I highly recommend Gracewell of Sutton as an excellent home to look after your loved ones in a safe and friendly environment.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Here at Gracewell of Sutton we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared…read more
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Review from L H (Daughter of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I placed both Mum and Dad into Gracewell on 31/12/19 as I was unable to continue with the support they needed alone. every single member of the team has been simply wonderful. Mum and Dad are so well looked after. Every aspect of their care is so well catered for. It's so nice to be able to sleep at
night knowing my parents are safe and happy.
Reply from Jogie Dellota, General Manager at Tennyson Grange
We are thrilled with your positive experience and are so glad your parents have settled in so well to Gracewell of Sutton. We take great pride in delivering high-quality care and providing facilities…read more
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Review from Adele (Daughter of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been very happy with the care mum has been receiving and although she's not 100% settled and not happy with the food (and maybe never would be) we can see her improving with the care she has received and she is gradually becoming more relaxed.
We are reassured that she is safe and well looked
after. We also feel at home when we visit and always made to feel welcome. Any concerns we've had have been addressed without delay. We're hoping that the arrival a new chef at the end of March will improve the food to mum's satisfaction....the cakes are amazing though (and even now do bespoke cakes for birthdays - which taste as fabulous as they look! A lovely touch to make the residents feel special on their special day).
Reply from Jogie Dellota, General Manager at Tennyson Grange
At Gracewell of Sutton, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from Lesley T (Daughter of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad were both residents of Gracewell Sutton. The care and love both my parents received whilst at this home was quite amazing. The staff became our friends and supported mum and dad and our entire family during their stay. I would not hesitate to recommend Gracewell of Sutton to anyone needing
their help.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Sutton – particularly at such a difficult time.
Your…read more
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Review from G J (Son of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best nursing home we could find to look after my mother. Caring, friendly staff. Easy to approach.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Here at Gracewell of Sutton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K J (Son of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff excellent, anything you need to ask. Always happy to talk about Mum. Always keeping us updated on Mum's health.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Sunrise of Sutton appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as…read more
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Review from J S (Cousin of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The personal and nursing care seems to be very good. I feel it is an ideal environment for my relation. The cleanliness, atmosphere and overall ambience is exceptional and as visitors, we always receive a warm welcome.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Here at Gracewell of Sutton, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared…read more
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  • Care / Support
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  • Treated with Dignity
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Review from B C (Friend of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gracewell Sutton is a good, well run home with excellent staffing and medical care provided for the residents. They run a range of activities to keep people entertained and it even has its own pub. Obviously care home costs are very high, but when there is no alternative, Gracewell is ideal for looking
after people who can afford to pay for the services that they provide and the care and accommodation the home offers.
Reply from Jogie Dellota, General Manager at Tennyson Grange
Our team here at Gracewell of Sutton are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we…read more
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  • Treated with Dignity
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Tennyson Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Tennyson Grange is calculated as follows: ( (245 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 286 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tennyson Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Harriet

Harriet Mensah-Mandley

Job Title: Home Manager

I was delighted to join Care UK, as I felt at home with the values the company represents. I liked that Care UK offered clear, meaningful values, focused on what truly matters. I also really enjoyed how welcoming and homely Tennyson Grange felt.


Additionally, I admire the strong support Care UK provides for dementia care, which shows real dedication to residents and their families.


I believe every Home Manager brings something unique to the role, shaped by their background, experience, and the passion they have for care. To be successful, you need strong people skills and a genuine desire to understand how best to support others.


A great Home Manager leads with passion, empathy, and a deep understanding of both the team and residents. It’s also important to be reflective and open-minded, as this allows you to adapt, grow, and enable positive change within the home.


I am proud to work in care because it’s a role not everyone can do. It takes compassion, patience, and dedication, and I value the privilege of making a difference every day. I love that this job allows me to work with a wide range of people, and it’s the residents who truly make what I do so special.

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