Fleetwood Heights Care Home

Throughout the Covid pandemic, all the staff from the management team to the laundry and cleaning staff, have worked extremely hard to provide a safe, caring environment for all the residents. They have installed a Covid safe Pod to allow close relatives to visit their loved ones. It has been a great relief to myself and my family to know that Mum is safe and very well cared for. Thank you and well done to them all.

The care home and staff are amazing, all they have done to care for the residents in very difficult times has been truly wonderful. They have given their all to keep residents happy, safe and well.

The care home staff are hard-working and caring. I wouldn't want my mother anywhere else. The cleanliness of the home is of a high standard. Thank you for all the efforts by the superb staff.

My Mum has been at Calderdale retreat for a couple of years now, she is 92 years old and it was a difficult decision for the whole family to place her in a care home as she speaks limited English. Much to our delight, she has progressed so very well under your professional care and trained staff's excellent care that you all provide her. Secondly, I must commend all your staff and the management in how you have handled everything so very well during this difficult Pandemic time. Good job done. Thirdly, I would like to especially thank the staff for arranging a Video call once a week with my mum, which allows us all to do a group video call with all her 4 children. Myself, being so far away, it’s heartwarming to see my mum taken good care of. This is the only way we are able to see her and it’s gratifying for her to see myself and both my two sisters and brother. We're all looking forward to being united very soon. Thanking you all - continue the good work.

My mum has been in the Retreat now for just over a year. It was a hard decision for me to put mum into care but I can honestly say it was the best decision for her and her health. She is well cared for by the carers. The food is very good and the activities they put on for the residents are great, it keeps them busy and entertained throughout the day. The housekeeping staff do a great job keeping the home spotless. Managers keep you informed on all matters of your relative's health issues, whether it's big or small. All in all, I am one happy daughter because my mum is safe and happy and well cared for.

It is very hard when you have to put a loved one in care but I would highly recommend Calderdale Retreat.

My dad has been a guest at the Calderdale Retreat for the last two months. Prior to coming to the Retreat, he had been in hospital. I was initially against the move into the Retreat and was very vocal in stating how much I wanted him to go home. What can I say? I am happy to say, I have changed my mind. I cannot fault the Calderdale Retreat on any level. The love and care that they have shown my dad is beautiful and touching. He's happy. He's warm, he's well fed. He's loved and cared for. What more could I want as a daughter? He looks so well! The staff are amazing and go above and beyond. I'm am able to speak to him regularly, via phone, facetime or skype. He looks like he's having fun! His clothes are clean and fresh, he's clean-shaven. The food is great, fresh and healthy. I really couldn't ask for anything more for him. They are dealing with the exceptional circumstances we are faced with love and humour and care. Top marks! I wouldn't hesitate to recommend them.

I would like to thank every member of staff at the Calderdale Retreat for their commitment and care throughout this crisis, I am eternally grateful for the communication and face timing which has been regular throughout all of this. My parent is in great hands and I feel confident that thanks to the procedures in place, we will be united again soon. MASSIVE THANK YOU EVERYONE.

My husband has been here for eighteen months now. He arrived a haunted disturbed and distressed man. The staff team with direction from their fabulous manager worked with him, were patient and quietly caring and gave him space, the time and the tools to recover and repair his peace of mind. After a fifteen-year journey through the traumatic, violent and disturbing realms of dementia he has arrived at a place of sanctuary and peace. Through the care of the complete team, the care staff, domestic and catering staff and everybody else he is in a happy place. His behaviour is now reminiscent of the man he was before and he, although totally dependant on the people around him appears confident and content. I will be eternally grateful for what they have done and nothing I can say or do can praise them strongly enough. The food's fabulous too!

Since my mother has been a resident there has been a very positive all-round improvement under the current management which has transformed the home. My mother has never been the most social person but since lockdown has frequently appeared on their Facebook page involved in numerous activities that she has not likened to previously. I have nothing but praise for the care and dedication shown by the staff and would not hesitate to recommend the home to anyone in doubt.

Our Mother is resident at the home. The care provided by Calderdale Retreat nursing home has been second to none, both before and during the covid saga. What a fab team. Keep up the great work, you are very much appreciated.

Thank you to everyone at Calderdale Retreat for looking after my mum so well.

I would like to add that I have always been impressed with Calderdale Retreat and would highly recommend this Care Home to anyone looking for the best possible care for their loved one.

The manager's vision has been put into action by the whole team.

My aunt was admitted as an emergency the weekend before Christmas. She was so weak and very confused. Within 6 weeks of good care and good food, she is now walking around unaided, joining in activities and tells me she is very happy.

I have enjoyed staying here on respite, the staff are very good.

Met with the deputy manager for the review and update for Dad's care. This was explained very well. I'm very happy with Dad's care at this time.

My husband's care has been caring and understanding, especially under the current management.

Mine and my grandad's friend was a resident here a couple of months ago. What a lovely home it is, the staff are so supportive, the atmosphere is very good, the cleanliness is perfect and the bedrooms are set out perfectly. The whole place is just fantastic, he loved it.

I can’t recommend Calderdale Retreat enough, the place, the staff and the manager first class. My Dad was down south when he was diagnosed with terminal cancer and Alzheimer’s and taken into full-time care. I looked into moving him to Yorkshire, I arranged to visit on the 30.11.2018 and I was blown away by the lovely attitude of the manager and all the staff I met. On speaking to the manager and explaining our complex needs, not only were they more than happy to take Dad but helped in getting Dad moved up and settled in before Christmas, allowing him to be able to spend what could be his last Christmas with his family. Dad has settled in so well, it is a modern nicely decorated furnished home with all the mod cons. The staff are friendly, approachable nice people. The food is lovely freshly cooked food. It’s clean warm and comfortable; they have lots of activities for the residents, Calderdale Retreat is a first class home that treats its residents and their family’s first class. Thanks.