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Care Provided by Fleetwood Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact Fleetwood Heights Care Home for full pricing details and T&Cs.
Contact Fleetwood Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Fiona Baillie-Hamilton(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Visiting
- Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged. No restrictions or booking requirements to visit Fleetwood Heights Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- Fleetwood Heights Care Home has a private car park with parking, including disabled parking bays, for people visiting the home. No charge to use the cark park.
Fleetwood Heights Care Home Reviews (47)
Fleetwood Heights Care Home has a Review Score of 9.1 (9.100) out of 10, based on 11 reviews in the last 2 years.
Over all time Fleetwood Heights Care Home has 47 reviews.
The care home staff are hard-working and caring. I wouldn't want my mother anywhere else. The cleanliness of the home is of a high standard. Thank you for all the efforts by the superb staff.
My Mum has been at Calderdale retreat for a couple of years now, she is 92 years old and it was a difficult decision for the whole family to place her in a care home as she speaks limited English. Much to our delight, she has progressed so very well under your professional care and trained staff's excellent care that you all provide her. Secondly, I must commend all your staff and the management in how you have handled everything so very well during this difficult Pandemic time. Good job done. Thirdly, I would like to especially thank the staff for arranging a Video call once a week with my mum, which allows us all to do a group video call with all her 4 children. Myself, being so far away, it’s heartwarming to see my mum taken good care of. This is the only way we are able to see her and it’s gratifying for her to see myself and both my two sisters and brother. We're all looking forward to being united very soon. Thanking you all - continue the good work.
My mum has been in the Retreat now for just over a year. It was a hard decision for me to put mum into care but I can honestly say it was the best decision for her and her health. She is well cared for by the carers. The food is very good and the activities they put on for the residents are great, it keeps them busy and entertained throughout the day. The housekeeping staff do a great job keeping the home spotless. Managers keep you informed on all matters of your relative's health issues, whether it's big or small. All in all, I am one happy daughter because my mum is safe and happy and well cared for.
Thank you so much for your kind words, it is an absolute pleasure to support you in caring for your Mum.
The rooms are all ensuite and comfortable, you can put personal touches to the resident's rooms to make them feel at ease, meals provided are varied with a good choice daily.
Through COVID19 I have to commend the team for keeping all the residents safe in which has been a very difficult time. Visitors and outside entertainment has not been allowed so extra pressure on the staff to keep the residents entertained, which they have done an amazing job.
It is very hard when you have to put a loved one in care but I would highly recommend Calderdale Retreat.
Thank you so much, Bernie, for your kind words; your feedback is very much appreciated. It is an absolute pleasure to support you in caring for your Mum.
My dad has been a guest at the Calderdale Retreat for the last two months. Prior to coming to the Retreat, he had been in hospital. I was initially against the move into the Retreat and was very vocal in stating how much I wanted him to go home. What can I say? I am happy to say, I have changed my mind. I cannot fault the Calderdale Retreat on any level. The love and care that they have shown my dad is beautiful and touching. He's happy. He's warm, he's well fed. He's loved and cared for. What more could I want as a daughter? He looks so well! The staff are amazing and go above and beyond. I'm am able to speak to him regularly, via phone, facetime or skype. He looks like he's having fun! His clothes are clean and fresh, he's clean-shaven. The food is great, fresh and healthy. I really couldn't ask for anything more for him. They are dealing with the exceptional circumstances we are faced with love and humour and care. Top marks! I wouldn't hesitate to recommend them.
Thank you so much for your lovely words, we very much appreciate your review. It is an absolute pleasure to support you in caring for your dad and we thank you for entrusting us with his care. We hope you are well and staying safe.
I would like to thank every member of staff at the Calderdale Retreat for their commitment and care throughout this crisis, I am eternally grateful for the communication and face timing which has been regular throughout all of this. My parent is in great hands and I feel confident that thanks to the procedures in place, we will be united again soon. MASSIVE THANK YOU EVERYONE.
Thank you so much for your kind words Sue, we very much appreciate your review. It is an absolute pleasure for us, supporting you to care for your parent. We hope you and your family are safe and well.
My husband has been here for eighteen months now. He arrived a haunted disturbed and distressed man. The staff team with direction from their fabulous manager worked with him, were patient and quietly caring and gave him space, the time and the tools to recover and repair his peace of mind. After a fifteen-year journey through the traumatic, violent and disturbing realms of dementia he has arrived at a place of sanctuary and peace. Through the care of the complete team, the care staff, domestic and catering staff and everybody else he is in a happy place. His behaviour is now reminiscent of the man he was before and he, although totally dependant on the people around him appears confident and content. I will be eternally grateful for what they have done and nothing I can say or do can praise them strongly enough. The food's fabulous too!
Thank you so much for your wonderful and kind words Sue, we very much appreciate your support. It is an absolute pleasure to support you in caring for your beloved husband and we thank you for entrusting us with his care.
Since my mother has been a resident there has been a very positive all-round improvement under the current management which has transformed the home. My mother has never been the most social person but since lockdown has frequently appeared on their Facebook page involved in numerous activities that she has not likened to previously. I have nothing but praise for the care and dedication shown by the staff and would not hesitate to recommend the home to anyone in doubt.
Thank you Steve for your kind words and appreciation of the team. It is an absolute pleasure to support you in caring for your Mum. We hope you are keeping safe and well.
Our Mother is resident at the home. The care provided by Calderdale Retreat nursing home has been second to none, both before and during the covid saga. What a fab team. Keep up the great work, you are very much appreciated.
Thank you so much for your lovely words. It is our absolute pleasure to support you in taking care of your Mum. It's great to be sharing space with a fellow chocoholic.
It is an excellent modern building with much more space and facilities than I found at any of the other care homes that I have visited.
More importantly, though, the manager and staff are excellent. They are always caring and cheerful in their dealings with the residents. In order to protect them from covid-19, the manager and several of the staff have even moved into the home.
Thank you to everyone at Calderdale Retreat for looking after my mum so well.
Thank you, Mike, for your kind words. It is an absolute pleasure to support you in looking after Mum. I have shared your review with the team who also appreciate your support.
I would also like to extend my thanks to the Reception Team, Housekeeping Team, Chef’s and Maintenance Team - all of whom are truly dedicated to their work.
I would like to add that I have always been impressed with Calderdale Retreat and would highly recommend this Care Home to anyone looking for the best possible care for their loved one.
Thank you, Wendy, for your lovely words. I have shared your review with the team who are delighted with your comments and also send their thanks. It is an absolute pleasure supporting you to look after your Mum. And it's great that she shares our love of chocolate!!
Everybody has been so understanding, supportive and friendly, making us both feel at home and part of 'the family'.
As my partner has Young Onset of Alzheimer's he is still physically very fit and active. If not engaged, his mind can take him into paranoia and anxiety.
All the staff has embraced this challenge creatively and is involving him in meaningful and uplifting activities and interactions.
I haven't seen my partner as able, happy and content for a long time. He has even found his sense of humour and playfulness again.
The environment is lovingly set up with all the homely touches and offers possibilities for relaxation and activities.
The home provides the highest standards of care, meets all my partner's needs, including his diet and encourages his independence.
The manager's vision has been put into action by the whole team.
Thank you so much for your wonderful review. We are delighted that you found the Retreat too, it is an absolute pleasure to support you and your loved one. I will share your lovely words with the team.
My aunt was admitted as an emergency the weekend before Christmas. She was so weak and very confused. Within 6 weeks of good care and good food, she is now walking around unaided, joining in activities and tells me she is very happy.
Thank you very much for your feedback, this is very much appreciated. I will share your comments with the team.
I have enjoyed staying here on respite, the staff are very good.
Thank you for your review, we are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.
Met with the deputy manager for the review and update for Dad's care. This was explained very well. I'm very happy with Dad's care at this time.
Thank you very much for your positive review, we are extremely pleased to hear you are pleased with your dads care. It’s also pleasing that you found the review of your dads care plan helpful.
My husband's care has been caring and understanding, especially under the current management.
Thank you very much for your review, we do appreciate this. We are delighted to know that you are happy with your husbands care. I will share your feedback with the team.
Mine and my grandad's friend was a resident here a couple of months ago. What a lovely home it is, the staff are so supportive, the atmosphere is very good, the cleanliness is perfect and the bedrooms are set out perfectly. The whole place is just fantastic, he loved it.
Thank you for your kind words and positive review of Calderdale Retreat. Our aim is to ensure that everyone enjoys their stay with us so it is pleasing to hear that this was achieved with your friend.
I can’t recommend Calderdale Retreat enough, the place, the staff and the manager first class. My Dad was down south when he was diagnosed with terminal cancer and Alzheimer’s and taken into full-time care. I looked into moving him to Yorkshire, I arranged to visit on the 30.11.2018 and I was blown away by the lovely attitude of the manager and all the staff I met. On speaking to the manager and explaining our complex needs, not only were they more than happy to take Dad but helped in getting Dad moved up and settled in before Christmas, allowing him to be able to spend what could be his last Christmas with his family. Dad has settled in so well, it is a modern nicely decorated furnished home with all the mod cons. The staff are friendly, approachable nice people. The food is lovely freshly cooked food. It’s clean warm and comfortable; they have lots of activities for the residents, Calderdale Retreat is a first class home that treats its residents and their family’s first class. Thanks.
The staff are kind and considerate Mum enjoys the chef's meals that are home cooked. The activities are well thought out to include every ability. Nothing has been too much trouble for any of the staff.
The Retreat has an open door policy to the management.
The manager is so nice and helpful and eased the pressure we were under. We all live 120 miles away and this has been a stressful time for us. But everyone at Calderdale Retreat has been brilliant, it's modern and bright, food is good, my grandad likes his food and has managed to put a bit of weight on.
Grandad has only been here a couple of weeks and looks better already.
Thank you Calderdale Retreat, keep up the good work.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 September 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Fleetwood Heights Care Home.
There are no upcoming events for Fleetwood Heights Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Fleetwood Heights Care Home.
Meet the Team (1)

I have been a Nurse since 1985 and did my training as an RGN in London. I then travelled to Australia and worked as a nurse on an orthopedic ward for a year. I then trained as a midwife in 1990 and went to Saudi as a midwife for five years. I worked as a midwife until 2006 when I took a break from midwifery to look after my autistic son. In 2015, I started working as a nurse in a nursing home and quickly became Home Manager until 2020. In 2020, I started at Bright Meadows as Clinical Lead and have worked there ever since consolidating my experience.
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