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Care Provided by Fleetwood Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact Fleetwood Heights Care Home for full pricing details and T&Cs.
Contact Fleetwood Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Fiona Baillie-Hamilton(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Visiting
- Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged. No restrictions or booking requirements to visit Fleetwood Heights Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Parking
- Fleetwood Heights Care Home has a private car park with parking, including disabled parking bays, for people visiting the home. No charge to use the cark park.
Fleetwood Heights Care Home Reviews (47)
Fleetwood Heights Care Home has a Review Score of 9.1 (9.100) out of 10, based on 11 reviews in the last 2 years.
Over all time Fleetwood Heights Care Home has 47 reviews.
The receptionist is very helpful and all staff have a lovely smile. The teamwork shows and everyone has time for any questions. My father loves it here so this makes the decision easier. 100% happy.
On our first visit, we found the manager and receptionist to be very helpful with information on how everything was run. We had a tour of the building and was very impressed indeed. The living quarters were spot on! The whole building itself was very clean and well run with different rooms offering lots of different relaxation i.e. Beach Room, Jimmy's Bar, Hairdressers, etc. Great place, great choice.
Nutritionally the home-cooked meals are plentiful and of a high standard which has encouraged Mum to regain her appetite and enjoy her food again. Calderdale Retreat is a warm, friendly and welcoming care home. It is reassuring for us as a family to know Mum is being well cared for in a safe environment in lovely surroundings by a well lead, kind and caring team of staff.
1) The home itself is relatively new and as such has all the modern facilities. At the same time residents are encouraged to add their own personal possessions to their rooms to make their accommodation homely, and with the bedroom furniture being modern there is a really nice ambience to the rooms along with the importance of an en-suite bathroom, which provides that all-important requirement of privacy and dignity.
2) The staff are very caring and huge steps have been taken by the management of the care home to continue the development of its staff to meet the ever increasing and constantly changing standards of nursing care required in today's social care environment. I have found the general manager to have a hands-on approach to both the management of the home and staff, and whenever there has been the need to bring something to her attention - a positive response has always been obtained.
My husband has been in this home for the past 10months, the first six months wasn't good. We had five managers in this period. We have a new manager now who is improving the home she has been in six weeks and there is a vast improvement in all aspects of the home and with the patients and last I can say I am pleased with the home, may it continue.
There has been a remarkable change in the home, and a very positive attitude has been created. The management is now very hands on and this is shown in the new eagerness of the staff, who seem to be enjoying the job more. There is a definite 'buzz' about the place, which I am sure will be taken in by the residents and relations. Very pleasing and uplifting! Thank you.
I visited my aunt recently at Calderdale Retreat, I was pleasantly surprised to find such a lovely calm atmosphere compared to my last visit. It seemed very obvious the new manager has already had a very positive impact on the home in such a short time.
It was a pleasure being in the home. All the residents seemed happy and looked clean and presentable. My aunt said she is very happy and had nothing but praise for the new manager.
The new manager introduced herself, she was very friendly and obviously very experienced in her role. I felt very at ease when I left my aunt today knowing she is being well cared for.
I would highly recommend a visit to Calderdale Retreat if you are wanting a home for your loved one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 September 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Fleetwood Heights Care Home.
There are no upcoming events for Fleetwood Heights Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Fleetwood Heights Care Home.
Meet the Team (1)

I have been a Nurse since 1985 and did my training as an RGN in London. I then travelled to Australia and worked as a nurse on an orthopedic ward for a year. I then trained as a midwife in 1990 and went to Saudi as a midwife for five years. I worked as a midwife until 2006 when I took a break from midwifery to look after my autistic son. In 2015, I started working as a nurse in a nursing home and quickly became Home Manager until 2020. In 2020, I started at Bright Meadows as Clinical Lead and have worked there ever since consolidating my experience.
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