Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
These prices are only a guideline, please contact Fleetwood Heights Care Home to find out the exact price for your requirements.
Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.
No restrictions or booking requirements to visit Fleetwood Heights Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Fleetwood Heights Care Home has a private car park with parking, including disabled parking bays, for people visiting the home. No charge to use the cark park.
Fleetwood Heights Care Home has a Review Score of 8.0 (7.958) out of 10, based on 5 reviews in the last 2 years. Over all time Fleetwood Heights Care Home has 41 reviews.
Review from Vicky B (Relative of Resident) published on 7 February 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
It was a pleasure being in the home. All the
The new manager introduced herself, she was very friendly and obviously very experienced in her role. I felt very at ease when I left my aunt today knowing she is being well cared for.
I would highly recommend a visit to Calderdale Retreat if you are wanting a home for your loved one.
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Treated with Dignity
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Value for Money
The Review Score of 8.0 (7.958) out of 10 for Fleetwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.305 for Fleetwood Heights Care Home is calculated as follows: ( (48 Excellents x 5) + (1 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 59 Ratings = 4.305
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.653 Points relating to the number of positive Reviews for Fleetwood Heights Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 4 Positive Reviews ÷ 14.4 = 0.278
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered / Commissioning Manager
Joined: 2025
I am the registered manager at Fleetwood heights, I am a registered nurse, with many years' experience. I moved into social care following my families experience when my grandma was diagnosed with Alzheimer's disease. I have been a registered home manager, regional manager & Quality manager & nominated individual.
I enjoy developing my team to ensure that they put our residents at the heart of everything to deliver true person-centered care, involving their families from admission.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fleetwood Heights Care Home to verify any information. View our terms and conditions. Fleetwood Heights Care Home has an Enhanced Service - more info.
