
I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



Highmarket House is a luxury, purpose-built care home in Banbury. The team are dedicated to delivering high-quality residential, dementia and nursing care for older people. They also offer short-term stays, as well as sensitive end-of-life care.
Following the completion of their refurbishment, their care home in Banbury town now boasts a beautiful café, hair salon, cinema room and beautiful lounges and dining rooms to enjoy.
Enjoying a fantastic lifestyle is central...
Highmarket House is a luxury, purpose-built care home in Banbury. The team are dedicated to delivering high-quality residential, dementia and nursing care for older people. They also offer short-term stays, as well as sensitive end-of-life care.
Following the completion of their refurbishment, their care home in Banbury town now boasts a beautiful café, hair salon, cinema room and beautiful lounges and dining rooms to enjoy.
Enjoying a fantastic lifestyle is central to their ethos of care. Whether it’s one-to-one activity, group activities or day trips around Cherwell, they make sure your loved one lives a fulfilled life.
Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Care Provided by Highmarket House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Highmarket House for full pricing details and T&Cs.
Contact Highmarket House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Francesca Cowley (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Parking
- Parking on-site
Highmarket House Reviews (165)
Highmarket House has a Review Score of 9.8 (9.835) out of 10, based on 34 reviews in the last 2 years.
Over all time Highmarket House has 165 reviews.
I was only visiting a friend who is a short-term respite resident so my marking is sketchy. There are a few aspects on which I have no knowledge.
What I can say though, through considerable experience of visiting care homes, I was very impressed with the ambience of Highmarket House and the...
I was only visiting a friend who is a short-term respite resident so my marking is sketchy. There are a few aspects on which I have no knowledge.
What I can say though, through considerable experience of visiting care homes, I was very impressed with the ambience of Highmarket House and the caring and friendly attitude of all staff that I met.
All staff are polite, considerate, caring to residents and visitors. The building is like a 5* hotel, beautiful, exceptionally clean and most comfortable. The restaurant serves a varied menu all presented well. A suggestion is that a personal diary for each visitor per resident is presented at...
All staff are polite, considerate, caring to residents and visitors. The building is like a 5* hotel, beautiful, exceptionally clean and most comfortable. The restaurant serves a varied menu all presented well. A suggestion is that a personal diary for each visitor per resident is presented at reception so visitors can appreciate who has visited.
We are delighted to hear your positive comments about our new home. We are very proud of our team at Highmarket House who are indeed passionate about caring and supporting residents as well as family and friends. It’s wonderful that you think our food offers plenty of choices and is well presented....
We are delighted to hear your positive comments about our new home. We are very proud of our team at Highmarket House who are indeed passionate about caring and supporting residents as well as family and friends. It’s wonderful that you think our food offers plenty of choices and is well presented. I am interested to read about your suggestion of a personal diary. Our signing in book in reception provides a record of all visitors to the home, including the resident's name. However, each of our residents are provided with Care UK notebook and pen, which could be used for this purpose if families and residents choose to. Should you think of any other ideas for improvement, please don’t hesitate to talk to our home manager
Found the staff to be exceptionally sensitive to the resident's needs whilst visiting a friend, nothing is too much trouble. The ambience of the home was truly 'second to none'. More like a 5-star accommodation being manned by your own family.
Found the staff to be exceptionally sensitive to the resident's needs whilst visiting a friend, nothing is too much trouble. The ambience of the home was truly 'second to none'. More like a 5-star accommodation being manned by your own family.
Researched a lot of different care home, but found Highmarket to be the most homely in lots of different ways; from management, care assistants, chefs and others. What a beautiful and comfortable place to four generations to enjoy our special times left together. Would highly recommend it to anyone.
Researched a lot of different care home, but found Highmarket to be the most homely in lots of different ways; from management, care assistants, chefs and others. What a beautiful and comfortable place to four generations to enjoy our special times left together. Would highly recommend it to anyone.
After spending the last three months in hospital in the West Country, my mother has recently taken up residence at Highmarket House in Banbury to be nearer to us, her only close family. I think it was fair to say that she was very reluctant to move into a care home. Her first wish was to return to...
After spending the last three months in hospital in the West Country, my mother has recently taken up residence at Highmarket House in Banbury to be nearer to us, her only close family. I think it was fair to say that she was very reluctant to move into a care home. Her first wish was to return to her own home with regular visits from carers including overnight stays.
When we realised that this was not viable for a number of reasons, I started looking for a suitable home in the Banbury area. I considered at least ten homes and visited four in total before choosing Highmarket.
From the moment I walked through the door, met the staff and saw the environment I knew this was the place for my mother.
She has settled in far better than I expected and is loving the care and compassionate attention from all the staff.
Highmarket has given us both great peace of mind which you cannot put a price on, but Highmarket is worth every penny.
Well done and thank you, everyone, at Highmarket.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (41) & Events (0)
- 16 Sep 2026
Care UK is celebrating International Housekeeping Week by recognising the essential contribution housekeeping teams make to everyday life in the homes. Housekeeping teams play an important role in creating welcoming...
- 16 Sep 2026
Care UK colleagues are celebrating after winning two awards at this year’s Hotel Housekeeping Honours Awards ceremony. The awards recognise exceptional standards in housekeeping, highlighting individuals and teams who deliver...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for Highmarket House.
Accreditations
There are no accreditations posted yet for Highmarket House.
Meet the Team (1)

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House, we’re very passionate about supporting residents to...
As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House, we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia with Namaste care; every department pulls together to support residents’ health and well-being.
Having a leadership role is a privilege, and making the residents’ and teams' day is important to me. I worked for Care UK for 5 years. Care UK is an excellent care provider to work for; it’s a growing organisation focused on the delivery of quality care.
Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at
Highmarket House, and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.
I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highmarket House to verify any information. View our terms and conditions. Highmarket House has an Enhanced Service -what an Enhanced Service includes.