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Highmarket House

North Bar Place, Banbury, Oxfordshire OX16 0TD
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I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)
Highmarket House, Banbury
Highmarket House, Banbury
Highmarket House, Banbury

Highmarket House is a purpose-built home close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The Banbury home, which is currently undergoing a refurbishment, has many luxury facilities for residents...  

Care Provided by Highmarket House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,703From £1,915
Residential Dementia CareFrom £1,798From £2,022
Nursing CareFrom £1,968From £2,214
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Highmarket House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Francesca Cowley(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (71)

Parking

  • Parking on-site

Highmarket House Reviews (164)

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9.8

Highmarket House has a Review Score of 9.8 (9.830) out of 10, based on 34 reviews in the last 2 years. Over all time Highmarket House has 164 reviews.

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Showing 164 reviews matching selected criteria
Review from M A (Power of Attorney of Resident) published on 2 March 2018 Submitted via Postal Card
Overall Experience

I'm really pleased that our uncle is in Highmarket House. He has settled in really well due to the care and attention he is receiving.

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Review from W A (Sister-in-law of Resident) published on 2 March 2018 Submitted via Postal Card
Overall Experience

Such a friendly atmosphere. I always feel very welcomed when I visit my brother-in-law. Thanks for making him feel so at home.

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Review from M A (Power of Attorney of Resident) published on 2 March 2018 Submitted via Postal Card
Overall Experience

Excellent care home, my uncle has been well looked after. Decor and customer service is second to none. Always feel at home when I'm there. They really encourage the family to come in and get involved.

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Review from B H (Cousin of Resident) published on 27 February 2018 Submitted via Postal Card
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Lovely place, nothing not to like, the staff, rooms, decor etc.

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Review from V A (Resident / Service User) published on 27 February 2018 Submitted via Postal Card
Overall Experience

Been here for 4 months and I feel safe and well cared for. I enjoy the activities, I am going to the pub tonight in Highmarket.

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Review from Michael C (Son of Resident) published on 22 February 2018 Submitted via Postal Card
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I find this home very good in every way, the food, care etc.

Extremely friendly staff and really caring.

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Review from Mark H (Son of Resident) published on 22 February 2018 Submitted via Postal Card
Overall Experience

From the moment we first looked around the staff have been wonderful. Tucked away in the centre of Banbury is a modern, well-furnished care home. Our father has settled in very well and feels very comfortable and well looked after.

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Review from James B (Grandson of Resident) published on 22 February 2018 Submitted via Postal Card
Overall Experience

Wow, what an amazing home. Very friendly and helpful staff, exceptionally clean and hygienic facility. I feel relaxed knowing my gran is in the safest place she can be. It is more like a home from home to her. This should be called a hotel, not a nursing home. Outstanding is all I can say.

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Review from I H (Sister of Resident) published on 20 February 2018 Submitted via Postal Card
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My sister's room is very charming good outlook out of the window. Staff were very pleasant and helpful. Everywhere is homely for anyone in their care.

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Review from M C (Friend of Resident) published on 15 February 2018 Submitted via Postal Card
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What a lovely home. My friend is very lucky to be at Highmarket. Staff are very helpful and understanding. Very clean.

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Review from I S (Friend of Resident) published on 13 February 2018 Submitted via Postal Card
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A pleasure always to visit the home the atmosphere is so friendly.

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Review from Sandra G (Daughter-in-law of Resident) published on 13 February 2018 Submitted via Website
Overall Experience

A very friendly and helpful team of staff are always available and make visiting a pleasure every time. With a great cup of coffee on offer on arrival with cake and fruit too if you fancy it. Immaculate and spotlessly clean too.

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Review from Susan W (Niece of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

This was our first visit to Highmarket House and we received a very warm welcome from the moment we entered. Throughout our stay, we were very impressed by the high standards of care, competence and friendliness of all the staff we met. The high quality of the physical environment was evident throughout the building.

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Review from Helen J (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

Extremely happy how my mother is beig cared for.

My mothe'rs life has been totally transformed - and she is now looking so much healthier. The staff are so good. She has had hair and nails done, she is eating well, socialising. I have total confidence and trust with all at Highmarket House and a mention to the friendly chef who also goes that extra mile for the residents.

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Review from Judith R (Friend of Resident) published on 18 December 2017 Submitted via Postal Card
Overall Experience

I went to see a friend and from the moment I stepped inside the door I was greeted with warmth, comfort and beautiful, bright, soft decor from sitting rooms to bedrooms. It's like a lovely hotel. There are no unpleasant smells. The staff were very helpful and friendly and offered us tea and cake! It's wonderful that we have such places for our loved ones who have this horrible illness.

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Review from B P (Friend of Resident) published on 30 November 2017 Submitted via Postal Card
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When I visited this care home I was struck by the welcoming atmosphere and friendliness of the staff. The building was light, airy and spacious. The seating areas were nicely furnished and comfortable and my friend, who has dementia, seemed content, responsive and well looked after by the helpful staff. Finally, the tea and cakes were delicious, thank you! I have only made 2 visits to new resident who is an old friend.

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Review from Pamela W (Friend of Resident) published on 28 November 2017 Submitted via Postal Card
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It is a marvellous place, like a luxury hotel and the staff are so kind and helpful. It's bright and cheerful and so many things to make everyone feel at home and so wonderfully clean.

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Review from Michael W (Friend of Resident) published on 28 November 2017 Submitted via Postal Card
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It is exceptional. Very friendly and clean. My friend is very happy.

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Review from Gill R (Daughter of Resident) published on 28 November 2017 Submitted via Postal Card
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Very friendly, relaxed atmosphere. Nicely appointed rooms.

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Review from Maurice H (Friend of Resident) published on 14 November 2017 Submitted via Postal Card
Overall Experience

I was only visiting a friend who is a short-term respite resident so my marking is sketchy. There are a few aspects on which I have no knowledge.

What I can say though, through considerable experience of visiting care homes, I was very impressed with the ambience of Highmarket House and the caring and friendly attitude of all staff that I met.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 May 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Highmarket House.

Awards / Recognitions (124)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Highmarket House.

Meet the Team (1)

Francesca Cowley
Francesca CowleyJob Title:Home ManagerJoined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.

Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.

Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at

Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.

I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

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