Highmarket House

North Bar Place, Banbury OX16 0TD
Review Us
9.9 151 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

Care Provided by Highmarket House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1703
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1968
  • RESPITE Self-Funded Residential Care: from £1913
  • RESPITE Self-Funded Residential Dementia Care: from £2008
  • RESPITE Self-Funded Nursing Care: from £2178

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Francesca Cowley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • Parking on-site

9.9

Highmarket House has a Review Score of 9.9 (9.864) out of 10, based on 40 reviews in the last 2 years.
Over all time Highmarket House has 151 reviews.

Overall Experience
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Date Published
  • 151
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Reviewer Connection to Highmarket House
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Total of 151, showing 141-151
Review from Helen J (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy how my mother is beig cared for.


My mothe'rs life has been totally transformed - and she is now looking so much healthier. The staff are so good. She has had hair and nails done, she is eating well, socialising. I have total confidence and trust with all at Highmarket House and a

mention to the friendly chef who also goes that extra mile for the residents.
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Review from Judith R (Friend of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to see a friend and from the moment I stepped inside the door I was greeted with warmth, comfort and beautiful, bright, soft decor from sitting rooms to bedrooms. It's like a lovely hotel. There are no unpleasant smells. The staff were very helpful and friendly and offered us tea and cake! It's
wonderful that we have such places for our loved ones who have this horrible illness.
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Review from B P (Friend of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited this care home I was struck by the welcoming atmosphere and friendliness of the staff. The building was light, airy and spacious. The seating areas were nicely furnished and comfortable and my friend, who has dementia, seemed content, responsive and well looked after by the helpful staff.
Finally, the tea and cakes were delicious, thank you! I have only made 2 visits to new resident who is an old friend.
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Review from Pamela W (Friend of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a marvellous place, like a luxury hotel and the staff are so kind and helpful. It's bright and cheerful and so many things to make everyone feel at home and so wonderfully clean.
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Review from Michael W (Friend of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is exceptional. Very friendly and clean. My friend is very happy.
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Review from Gill R (Daughter of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, relaxed atmosphere. Nicely appointed rooms.
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Review from Maurice H (Friend of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was only visiting a friend who is a short-term respite resident so my marking is sketchy. There are a few aspects on which I have no knowledge.


What I can say though, through considerable experience of visiting care homes, I was very impressed with the ambience of Highmarket House and the caring

and friendly attitude of all staff that I met.
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Review from Linda B (Friend of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are polite, considerate, caring to residents and visitors. The building is like a 5* hotel, beautiful, exceptionally clean and most comfortable. The restaurant serves a varied menu all presented well. A suggestion is that a personal diary for each visitor per resident is presented at reception
so visitors can appreciate who has visited.
Reply from Samantha Debenham, Marketing Support Administrator at Highmarket House
We are delighted to hear your positive comments about our new home. We are very proud of our team at Highmarket House who are indeed passionate about caring and supporting residents as well as family…read more
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Review from Sid B (Friend of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff to be exceptionally sensitive to the resident's needs whilst visiting a friend, nothing is too much trouble. The ambience of the home was truly 'second to none'. More like a 5-star accommodation being manned by your own family.
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Review from Anita B (Granddaughter of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Researched a lot of different care home, but found Highmarket to be the most homely in lots of different ways; from management, care assistants, chefs and others. What a beautiful and comfortable place to four generations to enjoy our special times left together. Would highly recommend it to anyone.
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Review from Robin P (Son of Resident) published on 17 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After spending the last three months in hospital in the West Country, my mother has recently taken up residence at Highmarket House in Banbury to be nearer to us, her only close family. I think it was fair to say that she was very reluctant to move into a care home. Her first wish was to return to her
own home with regular visits from carers including overnight stays.


When we realised that this was not viable for a number of reasons, I started looking for a suitable home in the Banbury area. I considered at least ten homes and visited four in total before choosing Highmarket.


From the moment I walked through the door, met the staff and saw the environment I knew this was the place for my mother.


She has settled in far better than I expected and is loving the care and compassionate attention from all the staff.


Highmarket has given us both great peace of mind which you cannot put a price on, but Highmarket is worth every penny.


Well done and thank you, everyone, at Highmarket.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Highmarket House is calculated as follows: ( (411 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 471 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highmarket House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

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Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

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