
I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



Highmarket House is a purpose-built home close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.
The Banbury home, which is currently undergoing a refurbishment, has many luxury facilities for residents...
Care Provided by Highmarket House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Highmarket House for full pricing details and T&Cs.
Contact Highmarket House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Francesca Cowley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Parking
- Parking on-site
Highmarket House Reviews (164)
Highmarket House has a Review Score of 9.8 (9.830) out of 10, based on 34 reviews in the last 2 years.
Over all time Highmarket House has 164 reviews.
The nursing and care staff were lovely and very supportive through a difficult time.
I would definitely recommend this care home for anyone looking for elderly care.
Hi Martin, thank you very much for rating us 5 stars, it means so much, we will be sure to pass this on to our team. Thank you for your lovely words.
My mother has dementia and it became impossible for her to continue to live at home safely even with support from her family and home care, reluctantly we decided the only option was for her to move into residential care. She moved into Highmarket House in March 2023, she has astonished me as to how well she has settled into her new home, the staff are friendly and caring and have guided her into enjoying a much better quality of life, the wonderful range of activities and facilities they provide keep her engaged. She is happy and well cared for. Highmarket House is very welcoming to me and her visitors and it's great to be able to join in with her activities and have fun with her.
Hi, thank you very much for taking the time to leave us feedback about your experience. It's lovely to hear your mother has settled in so well at Highmarket House and that you've been able to join in on the activities. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Everything about the home is very good. The carers are excellent and give a personal touch. If there are any concerns they are dealt with straight away. Right from reception through all the staff you are involved in what is going on.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Staff are very professional, friendly and helpful.
Everyone knows their job, nothing is too much trouble.
The food is varied and of a high standard with menus like you would expect in a good hotel.
There is a family atmosphere around this modern establishment which is all due to the quality of the staff and the surroundings.
I have no reservations in giving full marks to this home and it’s fine team
Hi, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The food is wonderful and the home's chefs are very accomplished. The facilities are fabulous as well.
I can honestly say, that to quote Mary Poppins, it is ''practically perfect'' in every way!
Thank you for rating Highmarket House 5 stars. We are glad to hear the team put you at ease straight away and that you enjoy the activities, food and ethos on offer at our home.
I had been caring for my mother for a number of years and in the past couple, Mum had been with me during the day, and at home at night, which was working very well. Sadly just before Christmas, it became apparent Mum was not safe at night anymore and my sister and I had to take the difficult decision to find a safer environment for her to live. This was very hard, especially after experiencing bad homes with my grandmother. Highmarket House Care Home is like a home-from-home at a five-star hotel standard. From the start, everyone has been very friendly and helpful. Mum needed somewhere quite quickly, and this was managed so carefully from the start. Mum's care plan is reviewed with us to ensure her needs are met, not just physically but also mentally stimulating. Everyone is friendly, supportive and understanding of how emotional this is for the resident and family. I know Mum is safe and has the best care possible. Thank you Highmarket for looking after Mum.
Thank you very much for taking the time to leave us feedback about your experience.
At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My Mum loves being there and we love visiting her.
The building is big, modern and bright. It has little sitting rooms on all floors and small kitchen dining rooms too.
The admin, management and carers are very professional and really care about the residents.
Thank you for taking the time to review us.
We really appreciate your kind words, we are delighted to hear you're happy with your experience at Highmarket House.
My father who has dementia and was living at home with the help of carers suffered a burst pipe which flooded his home during the cold spell in December, this was on a Saturday morning. I rang around all good rated care homes, Highmarket House were the only one willing to accept my father on a Saturday, even calling in staff from home to do the paperwork. My father was treated with kindness and respect from the very start, he stayed for four weeks of respite and has now become a permanent resident. I cannot praise the staff highly enough, everyone from the receptionist to the carers are friendly and helpful, nothing is too much trouble. The care my father is receiving is second to none and we are always made to feel welcome when we visit. My father particularly enjoys the activities and socialising with the carers and other residents and really enjoys mealtimes and being able to choose from the menu. My father has now settled in well and he is being looked after by the very caring staff.
Wow, thank you so much for your lovely review. The team will be delighted, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The home is warm and friendly, offering a great variety of activities and gives personalised individual resident care. Regular relative's meetings and invitations to join in with events and activities.
I can't fault Highmarket and would recommend it to anyone who is thinking of putting their parents/siblings in there. I have always been welcomed there when I visited.
My mother became a resident of Highmarket in June after a decline in her health meant she could no longer remain at home. She was warmly welcomed by all at the home and cared for with respect and great understanding by the staff. When visiting we were always made welcome, and the staff would advise of any concerns that they may have. Unfortunately, she passed away early in September, the staff were very compassionate and helped us deal with the necessary arrangement. I cannot praise the staff at Highmarket enough and would willingly recommend the home.
The piano in the communal sitting area has not been regularly tuned to the piano is very out of tune. A piano tuner is required twice a year to tune the piano. The radio in the sitting room does not work and is for appearance only.
Many thanks for taking the time to review Highmarket House. The piano in the communal sitting areas was last tuned on 29th July 2022 and we look to keep this regularly maintained. The radio in the sitting room has also been checked on 12th September 2022 and is working correctly.
My mother was in Highmarket House for ten days respite. She was initially very apprehensive about going, but soon settled in. My mother was treated with the upmost kindness and care and will be going there again next month for further respite care whilst I go on holiday. I know that she will be well looked after so I can relax and enjoy my holiday.
An extremely happy home, the staff are all wonderful and nothing is too much trouble. My only grumble would be the TV noise.
Many thanks for your kind words about the atmosphere and care provided at Highmarket House, we really value lovely comments such as these. Please be reassured that we regularly ensure our staff and residents are conscious of others in the home, ensuring TV volume is kept to a minimum, particularly in the evenings and on occasions when residents are resting.
Staff at Highmarket House have treated my mother with tremendous kindness since she arrived. She has increased in function in terms of walking and looks in better health. Everything has been done properly and there are so many lovely people on the shelf. The facilities are really outstanding too.
My brother came to High Market House on December 22nd 2021 for respite. He is still there 1st February 2022. For the first time in 25 years, my brother has been treated with respect compassion and all due to the wonderful team that have supported him for the past 2 months. I thank you all on behalf of my brother and myself.
2. At my interview I was told that I could have satellite TV in my room and the right equipment was supplied by my granddaughter who works for a satellite TV company in a senior position. This failed as a 91-year-old failed to supply his parents permission to use it.
Thank you for your excellent review of Highmarket House. We were delighted to hear you had an enjoyable respite stay with us. We were very happy to hear your positive comments about the staff and the food as you left. We always encourage residents to mention any concerns they have to the staff at...
The leadership team and staff at Highmarket House really helped and supported our family during the process of moving Mum from hospital to the care home. The whole process was handled professionally and sensitively.
We spoke to the staff at Highmarket House, following a recommendation from my dearest friend and we have not looked back. We are so grateful for the wonderful care and support the team have given to us and my mother-in-law. They have definitely been a light in the tunnel and have helped us all cope with the trauma of such a sudden loss.
We have all grown to love our visits to Highmarket and already feel very much part of a very special family.
Thank you for caring so much and for all you've done for our family.
So thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Highmarket House.
Accreditations
There are no accreditations posted yet for Highmarket House.
Meet the Team (1)

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.
Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.
Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at
Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.
I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!
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