Highmarket House

North Bar Place, Banbury OX16 0TD
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9.9 151 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Highmarket House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1703
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1968
  • RESPITE Self-Funded Residential Care: from £1913
  • RESPITE Self-Funded Residential Dementia Care: from £2008
  • RESPITE Self-Funded Nursing Care: from £2178

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Francesca Cowley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • Parking on-site

Highmarket House Reviews (151)

9.9

Highmarket House has a Review Score of 9.9 (9.864) out of 10, based on 40 reviews in the last 2 years.
Over all time Highmarket House has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Highmarket House
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Total of 151, showing 81-100
Review from P S (Daughter of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for two weeks respite/holiday to be near family. She had a lovely time and joined in many of the activities. It also, made life easier for us, not having to care 24/7. She lives many miles away from us, so it's a chance for her to see family, friends and join in celebrations.
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Review from A R (Respite Resident) assisted by family/friend published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food and washing great. Staff very friendly.
Altogether a good experience of respite care.
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Review from Lynne F (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall extremely pleased with the home. Wonderful staff, all very friendly and efficient. The home is outstanding with beautiful furnishings and good large rooms. A small complaint is that Mum's room is not cleaned on a daily basis, especially the bathroom.
Reply from Samantha Debenham, Personal Assistant at Highmarket House
Thank you for taking the time to leave a review of Highmarket House. We are delighted to read that you consider the overall standard of care to be excellent and that you would highly recommend the…read more
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Review from Deborah A (Niece of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed with the home and my aunt has settled in very well.
The staff are all very helpful and nothing is too much trouble for them.
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Review from Ellen H (Daughter of Resident) published on 14 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
While my mother was in respite care and then a full-time resident at Highmarket House, I feel she was treated with dignity and great care. When a problem was spotted on the last day that she was in the care home, the senior staff on duty dealt with the emergency situation promptly and kept me informed
when the paramedics had arrived, and then when my mother was taken to hospital. The next day I had a telephone call from the same member of staff asking how my mother was, and the ongoing situation. I cannot thank all members of the care home enough for the care and respect that you not only showed my mother but myself as well.
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Review from Tony G (Son-in-law of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my Father-in-Law was assessed and became a Highmarket House resident the management team and staff have been truly excellent in their overall care, support and medical attention.


They treat not only their residents with the utmost respect but also all their visitors and are totally

committed to giving the very best service and care possible.


Due to the professional attitudes shown by the Highmarket House management team and their staff, my Father- in-Law has settled in very quickly and feels totally safe and extremely well treated and cared for.

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Review from William R (Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The greatest asset of this care home is its location in the centre of Banbury yet on the fringe of a park. It is within 5 minutes walk from several pubs and all the good restaurants of Banbury. The general atmosphere here is friendly, welcoming and happy, this being obvious as you enter the reception
area with its attached coffee lounge. It is a pity that the food is so poor and badly presented. Vegetables mostly fresh but the meats, bacon etc quite awful, tough and sometimes inedible.
Reply from Samantha Debenham, Personal Assistant at Highmarket House
Thank you for your very positive review of Highmarket House. We are delighted to know you would be extremely likely to recommend our home and have given outstanding scores to the care and support,…read more
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Review from Carol L (Daughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to have settled or we are now certain we did the right thing by placing her at Highmarket. Staff always seem to be happy and always able to answer any questions we have.
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Review from A T (Husband of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very nice but there are not enough staff. The food could be better! For the money that is paid, it should be better food! They should be taken out once in a while to get fresh air, it's very important! More activities to suit the men as well!
Reply from Amy Wilson, AD at Highmarket House
Thank you for your very positive feedback of Highmarket House, particularly the care, safety, cleanliness and management. We are delighted that you would be extremely likely to recommend the home. We…read more
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Review from Tony M (Son of Resident) published on 14 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A welcoming care home run in a very professional and caring manner. There are some minor teething problems from this one year home, but overall it is a friendly and efficient home. Attention is required to the organisation and timing of activities as this is a bit ad-hoc at the moment. It would be beneficial
for those residents with a specific need to have a telephone facility available in individual rooms (chargeable as required).
Reply from Amy Wilson, AD at Highmarket House
Thank you very much for your lovely comments about Highmarket House, in particular, the care, cleanliness and friendliness. We are delighted that you would be extremely likely to recommend the care…read more
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Review from Josh T (Grandson of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the carers are really friendly and nice, also they are very helpful.
Also, the facilities are great and the cleanliness of the care home is great.
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Review from Brenda C (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted that Highmarket could accommodate my mother. I have two other care homes to gauge their performance by and this care home leaves the others in the shade. Third time lucky.
She is getting everything she needs and to see her so content means I worry less. I cannot praise the staff enough,
a truly caring and pleasant team who she is very happy with.
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Review from John T (Wife of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff at Highmarket House perform to a very high standard. You are always greeted with a very friendly attitude and made to feel welcome. All residents are professionally monitored accordingly to maintain health and efficiency. The determination to make the residents feel at home
and live in a happy environment cannot be faulted.
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Review from Jeremy C (Brother of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was originally admitted to Highmarket House for a period of respite care. The staff have been most helpful in managing the transition period between home life and living in a care home environment.
My brother now needs full 24/7 care management and the staff have been wonderful in communication
with social services/social worker/finance department in the next step for full-time residential care. We could not have managed without their advice and assistance.
Thank you Highmarket House.
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Review from Prince C (Brother of Resident) published on 4 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm happy to know my brother is here. The team have got to know him quickly and we'll and I am relaxed as he is is genuine safe caring hands who enjoy what they do. They smoothed out the maze of legal and regulatory requirements which was,an unexpected godsend. Highly recommend
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Review from Alison T (Daughter of Resident) published on 28 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with all the staff and the high standard of care. We moved Mum from another care home in the middle of July and she settled in quickly, with all the staff making her feel really welcome. Unfortunately, Mum was taken ill, but this was picked up quickly and we were able to get her to the
hospital for tests etc, and she was back the next day. There is a lovely friendly atmosphere as soon as you walk through the front door.
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Review from Lindsay S (Daughter of Resident) published on 23 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been cared for with dignity, respect and laughter, we are all so grateful for all the staff at Highmarket House. The standard of care is second to none, the activities, the food, the surroundings, the outings, we could not have asked for a better place for Dad to have his last few months.
I
would like to mention that all the staff from the managers to the domestic staff not only cared for Dad but also cared for Mum and I which helped us through a very difficult time at the end. Knowing we could go home at the end of the day that he would be treated so well made the situation a little easier. Thank you all for all you did.
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Review from Joy F (Daughter of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident in August and is very happy with all that is on offer to him at High Market House. Following a fall fracturing his hip in March, mobility became difficult and my father was looking for a care home that could provide ground floor accommodation and space within the home to
facilitate ease of movement. He was fortunate to obtain such a room with full-length patio door opening onto his own garden area with table and chairs. Within the room, there is a large en-suite bathroom with wet room shower. The modern, bright decor adds to an uplifting ambience.
The care staff are very proficient, caring and nothing is too much trouble. The home is very proactive in providing stimulation through activities and entertainment for the residents and have made links with local businesses to further help residents.
Whilst my father has only been in Highmarket for a short time, he is very happy, well cared for and Highmarket House can be highly recommended.
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Review from Gill M (Friend of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very efficient but kind and understanding service. Amazing choice of food which is excellent in quality, more like a hotel than a care home.
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Review from Joanne B (Daughter-in-law of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family have been very pleased with the care and help that Highmarket House has given to Mother and ourselves. Nothing is too much trouble. She has settled very well, made some lovely friends and looks forward to every day. Everything is just perfect. Thank you to the whole team at Highmarket
for taking such good care of Mother and making her happy.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Highmarket House is calculated as follows: ( (411 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 471 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highmarket House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

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