
I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



Highmarket House is a luxury, purpose-built care home in Banbury. The team are dedicated to delivering high-quality residential, dementia and nursing care for older people. They also offer short-term stays, as well as sensitive end-of-life care.
Following the completion of their refurbishment, their care home in Banbury town now boasts a beautiful café, hair salon, cinema room and beautiful lounges and dining rooms to enjoy.
Enjoying a fantastic lifestyle is central...
Highmarket House is a luxury, purpose-built care home in Banbury. The team are dedicated to delivering high-quality residential, dementia and nursing care for older people. They also offer short-term stays, as well as sensitive end-of-life care.
Following the completion of their refurbishment, their care home in Banbury town now boasts a beautiful café, hair salon, cinema room and beautiful lounges and dining rooms to enjoy.
Enjoying a fantastic lifestyle is central to their ethos of care. Whether it’s one-to-one activity, group activities or day trips around Cherwell, they make sure your loved one lives a fulfilled life.
Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Care Provided by Highmarket House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Highmarket House for full pricing details and T&Cs.
Contact Highmarket House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Francesca Cowley (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Parking
- Parking on-site
Highmarket House Reviews (165)
Highmarket House has a Review Score of 9.8 (9.835) out of 10, based on 34 reviews in the last 2 years.
Over all time Highmarket House has 165 reviews.
I could not have asked for a better home for my grandmother! She has only been at Highmarket House for a little over a month but she has lived a more fulfilled life in the last month than she has in the last few years. She is happy, settled, well cared for and engaged. She has baked cakes, been for...
I could not have asked for a better home for my grandmother! She has only been at Highmarket House for a little over a month but she has lived a more fulfilled life in the last month than she has in the last few years. She is happy, settled, well cared for and engaged. She has baked cakes, been for walks in the park most days, been dancing and also fitted in a visit to her favourite animals at the local bird sanctuary. The staff are really caring and make sure the activities are varied and even tailor them to the interests of the residents. The home itself is beautiful and welcoming, there is always a cup of tea and a piece of cake on offer and it is a pleasure to visit my grandmother and spend time with her. The home and the staff have become an extension of my family in such a short amount of time - the world would be a better place if more care homes were like this one! Who said getting old and living with Alzheimer's had to be boring, not Highmarket House, that's for sure!
Highmarket House really is a home from home, brightly decorated and extremely clean. The staff feel more like friends and go over and above to get anything you need. The activities and outings are something my gran looks forward to and she really enjoys her food which is first class. Her room is...
Highmarket House really is a home from home, brightly decorated and extremely clean. The staff feel more like friends and go over and above to get anything you need. The activities and outings are something my gran looks forward to and she really enjoys her food which is first class. Her room is cosy and has a beautiful view. She has many friends here and has grown her confidence. Couldn't be happier knowing my gran is safe and secure.
I am very pleased with the care my mother has in the care home. I am also glad she does many crafts, art, knitting, cooking to name a few. People are so friendly. Mum gets talked to a lot. She is very happy. She also has her hair done and her nails. I am pleased my mother is well looked after.
I am very pleased with the care my mother has in the care home. I am also glad she does many crafts, art, knitting, cooking to name a few. People are so friendly. Mum gets talked to a lot. She is very happy. She also has her hair done and her nails. I am pleased my mother is well looked after.
Very pleased and relieved. I am over the moon with the care.
Very pleased and relieved. I am over the moon with the care.
My mother, although it was a relatively short stay 7 weeks, she had an enjoyable time with the staff. Her condition was managed very well and all care taken.
My mother, although it was a relatively short stay 7 weeks, she had an enjoyable time with the staff. Her condition was managed very well and all care taken.
The staff are all very friendly towards my great-grandad and make us feel welcome when we visit.
The staff are all very friendly towards my great-grandad and make us feel welcome when we visit.
Such a lovely place and views. Very friendly, clean and a great place all round.
Such a lovely place and views. Very friendly, clean and a great place all round.
Lovely place. My nanny loves it there and always cake on arrival.
Lovely place. My nanny loves it there and always cake on arrival.
So impressed with this place. The staff are so friendly and food beautiful. Everywhere is so clean and posh.
So impressed with this place. The staff are so friendly and food beautiful. Everywhere is so clean and posh.
It's so lovely to visit my friend and see her happy in a beautiful home. It's lovely to see on social media the activities that my friend enjoys, going to the park, making crafts and enjoying the pub within the home. I haven't eaten here but my friend has thankfully gained weight. The welcome we...
It's so lovely to visit my friend and see her happy in a beautiful home. It's lovely to see on social media the activities that my friend enjoys, going to the park, making crafts and enjoying the pub within the home. I haven't eaten here but my friend has thankfully gained weight. The welcome we get from the lovely staff who are so caring and know my friend well in such a short time. This home has a lovely homely feel.
They didn't just go the extra mile, they went the extra hundred miles. Brilliant. Thank you all.
They didn't just go the extra mile, they went the extra hundred miles. Brilliant. Thank you all.
My mother in law has received excellent care at High Market House for the approximately four months since she moved in. The general ambience is clean, pleasantly presented with lovely coffee lounge area when you first arrive. Her room is light and airy with very good facilities and she has access...
The staff are exceptional providing an outstanding level of care with a friendly but efficient service. The food is well prepared and of a very good varied standard. Our family is therefore delighted with the manner of her care and reassured she is happy in her new home.
Ever since my parents moved in last January, they have been treated with dignity and respect and yet as if they were one of the family. Nothing is too much trouble for the staff and I am kept well informed by the manager.
Ever since my parents moved in last January, they have been treated with dignity and respect and yet as if they were one of the family. Nothing is too much trouble for the staff and I am kept well informed by the manager.
Very welcoming from all staff. Nice clean bright building. Easy to locate. Care staff always happy to help you nice and polite. Beautiful gardens. Tea at 3 pm with a different cake every day. Cannot fault Highmarket House.
Very welcoming from all staff. Nice clean bright building. Easy to locate. Care staff always happy to help you nice and polite. Beautiful gardens. Tea at 3 pm with a different cake every day. Cannot fault Highmarket House.
The staff have all been very...
The staff have all been very supportive to all the family and I would not hesitate to recommend Highmarket House as a friendly and caring care home.
Highmarket House have been very friendly and supportive to both of my Grandparents and the family, as my grandfather was in for respite. Lovely new, clean facility with friendly staff and a great central location.
Highmarket House have been very friendly and supportive to both of my Grandparents and the family, as my grandfather was in for respite. Lovely new, clean facility with friendly staff and a great central location.
The home is lovely and staff are fantastic. There is always someone popping in to speak to my nan and they are very good at engaging with her.
The home is lovely and staff are fantastic. There is always someone popping in to speak to my nan and they are very good at engaging with her.
I visited my father-in-law twice last week; he is staying here for respite care. It was clean and bright. The building has obviously been well designed and well thought-through. The restaurant is pretty with flowers on the tables and decorative napkins. His room looks out to an enclosed garden. It...
I had made contact with the manager, previously. She was very helpful and kind, going 'above and beyond', to accommodate him happily, suggesting that our steam train DVDs could be shown in the cinema. Everyone seemed very helpful and extremely attentive to individual needs and preferences eg someone created a cheese and wine tasting. The 'helpers' were encouraging him to get out and about in the care-home and he has been going to the restaurant to have his mid-day meals. The respite care aspect feels like a hotel. It feels modern, upbeat and appears to have plenty of activities on offer.
This review was given during a four-hour visit, but my experience was of a well-run establishment with pleasant, caring well-trained staff.
This review was given during a four-hour visit, but my experience was of a well-run establishment with pleasant, caring well-trained staff.
First impression very good, friendly, attentive, very welcoming and staff excellent. Not living in this area cannot give a review but having visited my sister for the first time very impressed and feel that my sister is very well cared for.
First impression very good, friendly, attentive, very welcoming and staff excellent. Not living in this area cannot give a review but having visited my sister for the first time very impressed and feel that my sister is very well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (41) & Events (0)
- 16 Sep 2026
Care UK is celebrating International Housekeeping Week by recognising the essential contribution housekeeping teams make to everyday life in the homes. Housekeeping teams play an important role in creating welcoming...
- 16 Sep 2026
Care UK colleagues are celebrating after winning two awards at this year’s Hotel Housekeeping Honours Awards ceremony. The awards recognise exceptional standards in housekeeping, highlighting individuals and teams who deliver...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for Highmarket House.
Accreditations
There are no accreditations posted yet for Highmarket House.
Meet the Team (1)

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House, we’re very passionate about supporting residents to...
As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House, we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia with Namaste care; every department pulls together to support residents’ health and well-being.
Having a leadership role is a privilege, and making the residents’ and teams' day is important to me. I worked for Care UK for 5 years. Care UK is an excellent care provider to work for; it’s a growing organisation focused on the delivery of quality care.
Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at
Highmarket House, and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.
I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highmarket House to verify any information. View our terms and conditions. Highmarket House has an Enhanced Service -what an Enhanced Service includes.