Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
These prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Parking on-site
Highmarket House has a Review Score of 9.9 (9.860) out of 10, based on 40 reviews in the last 2 years. Over all time Highmarket House has 148 reviews.
Review from Nikki E (Daughter-in-law of Resident) published on 18 April 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
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Review from R W (Brother-in-law of Resident) published on 11 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Shirley E (Sister of Resident) published on 11 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from C W (Sister of Resident) published on 10 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M A (Power of Attorney of Resident) published on 2 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from W A (Sister-in-law of Resident) published on 2 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from M A (Power of Attorney of Resident) published on 2 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from B H (Cousin of Resident) published on 27 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from V A (Resident) published on 27 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Michael C (Son of Resident) published on 22 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Mark H (Son of Resident) published on 22 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from James B (Grandson of Resident) published on 22 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from I H (Sister of Resident) published on 20 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M C (Friend of Resident) published on 15 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from I S (Friend of Resident) published on 13 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Sandra G (Daughter-in-law of Resident) published on 13 February 2018
Submitted via Website •
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5.0 out of 5
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Review from Susan W (Niece of Resident) published on 30 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Helen J (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
My mothe'rs life has been totally transformed - and she is now looking so much healthier. The staff are so good. She has had hair and nails done, she is eating well, socialising. I have total confidence and trust with all at Highmarket House and a
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Review from Judith R (Friend of Resident) published on 18 December 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from B P (Friend of Resident) published on 30 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.9 (9.860) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.860 for Highmarket House is calculated as follows: ( (410 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 472 Ratings = 4.86
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Highmarket House is based on 40 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 May 2025
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2018
As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.
Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.
Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at
Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.
I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highmarket House to verify any information. View our terms and conditions. Highmarket House has an Enhanced Service - more info.
