Highmarket House

North Bar Place, Banbury OX16 0TD
Review Us
9.9 148 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590
  • Self-Funded Residential Dementia Care: from £1680
  • Self-Funded Nursing Care: from £1830
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1890
  • RESPITE Self-Funded Nursing Care: from £2040

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Francesca Cowley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • Parking on-site

Highmarket House Reviews (148)

Total of 148, showing 101-120
9.9

Highmarket House has a Review Score of 9.9 (9.860) out of 10, based on 40 reviews in the last 2 years. Over all time Highmarket House has 148 reviews.

Overall Experience

  • 136
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Date Published

148
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Review from Campbell S (Partner of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at many homes I can wholeheartedly recommend Highmarket House. From the spotless, airy and well-equipped rooms to the first rate communal facilities it really stood out, especially after looking at a few homes back to back. Every member of staff genuinely appears to enjoy their jobs with
the feeling that it is the residents who are the priority which is exactly as it should be. Knowing that someone isn't just being watched but that they are cared for is what this home is about. And a special thanks to the excellent member of staff for whom nothing was too much trouble.

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Review from George C (Son of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceeded expectations. Highly recommended. Happy to leave knowing they were in good hands. And food is great!

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Review from Sophie S (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the hard decision that my mother needed more care that any family member could give, we were accepted for a place at Highmarket House. Following a few fretful days prior to her becoming a resident, mum's transition to full-time care has been amazing.
She is being looked after and loved
like she were a family member, she is being mentally stimulated and exercised daily and I believe her quality of life has increased tenfold.
The staff here not only look after my mum but my dad too! He visits daily and is always welcomed with a coffee and a smile every time - he also participates in the activities, so he can still be involved in his wife’s day to day life.
It was a very hard decision to make, but knowing my mum is being looked after the way she is, we know that it was the right decision to make and I wouldn’t hesitate in recommending Highmarket House to anyone looking at placing a family member in their care.

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Review from Faye W (Granddaughter of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for a better home for my grandmother! She has only been at Highmarket House for a little over a month but she has lived a more fulfilled life in the last month than she has in the last few years. She is happy, settled, well cared for and engaged. She has baked cakes, been for
walks in the park most days, been dancing and also fitted in a visit to her favourite animals at the local bird sanctuary. The staff are really caring and make sure the activities are varied and even tailor them to the interests of the residents. The home itself is beautiful and welcoming, there is always a cup of tea and a piece of cake on offer and it is a pleasure to visit my grandmother and spend time with her. The home and the staff have become an extension of my family in such a short amount of time - the world would be a better place if more care homes were like this one! Who said getting old and living with Alzheimer's had to be boring, not Highmarket House, that's for sure!

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Review from Anita Jane B (Granddaughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highmarket House really is a home from home, brightly decorated and extremely clean. The staff feel more like friends and go over and above to get anything you need. The activities and outings are something my gran looks forward to and she really enjoys her food which is first class. Her room is cosy
and has a beautiful view. She has many friends here and has grown her confidence. Couldn't be happier knowing my gran is safe and secure.

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Review from Shirley B (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has in the care home. I am also glad she does many crafts, art, knitting, cooking to name a few. People are so friendly. Mum gets talked to a lot. She is very happy. She also has her hair done and her nails. I am pleased my mother is well looked after.

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Review from Barry S (Husband of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and relieved. I am over the moon with the care.

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Review from John B (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, although it was a relatively short stay 7 weeks, she had an enjoyable time with the staff. Her condition was managed very well and all care taken.

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Review from K G (Great-granddaughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly towards my great-grandad and make us feel welcome when we visit.

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Review from Judith L (Resident) assisted by family/friend published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place and views. Very friendly, clean and a great place all round.

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Review from Lewis B (Grandson of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. My nanny loves it there and always cake on arrival.

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Review from J R (Son-in-law of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with this place. The staff are so friendly and food beautiful. Everywhere is so clean and posh.

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Review from Jo S (Friend of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so lovely to visit my friend and see her happy in a beautiful home. It's lovely to see on social media the activities that my friend enjoys, going to the park, making crafts and enjoying the pub within the home. I haven't eaten here but my friend has thankfully gained weight. The welcome we get
from the lovely staff who are so caring and know my friend well in such a short time. This home has a lovely homely feel.

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Review from Frazer C (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They didn't just go the extra mile, they went the extra hundred miles. Brilliant. Thank you all.

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Review from Peter W (Son-in-law of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has received excellent care at High Market House for the approximately four months since she moved in. The general ambience is clean, pleasantly presented with lovely coffee lounge area when you first arrive. Her room is light and airy with very good facilities and she has access to
her own patio.
The staff are exceptional providing an outstanding level of care with a friendly but efficient service. The food is well prepared and of a very good varied standard. Our family is therefore delighted with the manner of her care and reassured she is happy in her new home.

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Review from K D (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my parents moved in last January, they have been treated with dignity and respect and yet as if they were one of the family. Nothing is too much trouble for the staff and I am kept well informed by the manager.

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Review from Sheree G (Friend of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming from all staff. Nice clean bright building. Easy to locate. Care staff always happy to help you nice and polite. Beautiful gardens. Tea at 3 pm with a different cake every day. Cannot fault Highmarket House.

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Review from Hilary (Granddaughter of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highmarket House have been very helpful providing prompt respite care to alleviate a potential crisis situation. The home and facilities are excellent and very clean. The location is very central in Banbury for easy access, however it is set back from a main road.
The staff have all been very supportive
to all the family and I would not hesitate to recommend Highmarket House as a friendly and caring care home.

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Review from Trevor (Grandson of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highmarket House have been very friendly and supportive to both of my Grandparents and the family, as my grandfather was in for respite. Lovely new, clean facility with friendly staff and a great central location.

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Review from Laura D (Granddaughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and staff are fantastic. There is always someone popping in to speak to my nan and they are very good at engaging with her.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Highmarket House is calculated as follows: ( (410 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 472 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highmarket House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (104)

Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager

Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

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