
I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



Highmarket House is a luxury, purpose-built care home in Banbury. The team are dedicated to delivering high-quality residential, dementia and nursing care for older people. They also offer short-term stays, as well as sensitive end-of-life care.
Following the completion of their refurbishment, their care home in Banbury town now boasts a beautiful café, hair salon, cinema room and beautiful lounges and dining rooms to enjoy.
Enjoying a fantastic lifestyle is central...
Highmarket House is a luxury, purpose-built care home in Banbury. The team are dedicated to delivering high-quality residential, dementia and nursing care for older people. They also offer short-term stays, as well as sensitive end-of-life care.
Following the completion of their refurbishment, their care home in Banbury town now boasts a beautiful café, hair salon, cinema room and beautiful lounges and dining rooms to enjoy.
Enjoying a fantastic lifestyle is central to their ethos of care. Whether it’s one-to-one activity, group activities or day trips around Cherwell, they make sure your loved one lives a fulfilled life.
Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Care Provided by Highmarket House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Highmarket House for full pricing details and T&Cs.
Contact Highmarket House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Francesca Cowley (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Parking
- Parking on-site
Highmarket House Reviews (165)
Highmarket House has a Review Score of 9.8 (9.835) out of 10, based on 34 reviews in the last 2 years.
Over all time Highmarket House has 165 reviews.
The greatest asset of this care home is its location in the centre of Banbury yet on the fringe of a park. It is within 5 minutes walk from several pubs and all the good restaurants of Banbury. The general atmosphere here is friendly, welcoming and happy, this being obvious as you enter the...
The greatest asset of this care home is its location in the centre of Banbury yet on the fringe of a park. It is within 5 minutes walk from several pubs and all the good restaurants of Banbury. The general atmosphere here is friendly, welcoming and happy, this being obvious as you enter the reception area with its attached coffee lounge. It is a pity that the food is so poor and badly presented. Vegetables mostly fresh but the meats, bacon etc quite awful, tough and sometimes inedible.
Thank you for your very positive review of Highmarket House. We are delighted to know you would be extremely likely to recommend our home and have given outstanding scores to the care and support, facilities and cleanliness. We are sorry to hear your comments about the food. At Care UK, we pride...
Thank you for your very positive review of Highmarket House. We are delighted to know you would be extremely likely to recommend our home and have given outstanding scores to the care and support, facilities and cleanliness. We are sorry to hear your comments about the food. At Care UK, we pride ourselves on the quality of our food and dining experience. Our home manager has met with you to understand what you would like improving. I am pleased to advise that we have now changed to a local meat supplier and our chef is talking to them about increasing the meat content in the sausages and improving the bacon. We are constantly in touch with all our food suppliers to ensure our quality standards are met. Our chef will speak with you regularly to ensure we continue to meet your expectations.
Mum seems to have settled or we are now certain we did the right thing by placing her at Highmarket. Staff always seem to be happy and always able to answer any questions we have.
Mum seems to have settled or we are now certain we did the right thing by placing her at Highmarket. Staff always seem to be happy and always able to answer any questions we have.
The staff are very nice but there are not enough staff. The food could be better! For the money that is paid, it should be better food! They should be taken out once in a while to get fresh air, it's very important! More activities to suit the men as well!
The staff are very nice but there are not enough staff. The food could be better! For the money that is paid, it should be better food! They should be taken out once in a while to get fresh air, it's very important! More activities to suit the men as well!
Thank you for your very positive feedback of Highmarket House, particularly the care, safety, cleanliness and management. We are delighted that you would be extremely likely to recommend the home. We are sorry to hear that you feel the food could be better. Each month, we run a food club when the...
Thank you for your very positive feedback of Highmarket House, particularly the care, safety, cleanliness and management. We are delighted that you would be extremely likely to recommend the home. We are sorry to hear that you feel the food could be better. Each month, we run a food club when the chef listens to feedback from residents about menus and ingredients. Care UK are proud to have higher staff to resident ratios, compared to other care homes, and this is reviewed regularly at Highmarket House. The activities and outings we offer are tailored to residents wishes, and we have regular residents meetings to listen to their choices, to forward plan what we do. We take residents to the park, to local events and local shopping, and we have access to a minibus. We have a lovely enclosed garden, courtyard and balcony which are great on warmer days and for getting a bit of fresh air in the colder months. Your partner would like to join his friends for lunch, so this is something we will help set up for him.
A welcoming care home run in a very professional and caring manner. There are some minor teething problems from this one year home, but overall it is a friendly and efficient home. Attention is required to the organisation and timing of activities as this is a bit ad-hoc at the moment. It would be...
A welcoming care home run in a very professional and caring manner. There are some minor teething problems from this one year home, but overall it is a friendly and efficient home. Attention is required to the organisation and timing of activities as this is a bit ad-hoc at the moment. It would be beneficial for those residents with a specific need to have a telephone facility available in individual rooms (chargeable as required).
Thank you very much for your lovely comments about Highmarket House, in particular, the care, cleanliness and friendliness. We are delighted that you would be extremely likely to recommend the care home. We have now a full lifestyle team in place who are developing a more regular activities...
Thank you very much for your lovely comments about Highmarket House, in particular, the care, cleanliness and friendliness. We are delighted that you would be extremely likely to recommend the care home. We have now a full lifestyle team in place who are developing a more regular activities programme around what the residents would most like to do. With regards to the telephone facility, there is an opportunity to have a phone installed and we are working with BT to sort out connectivity.
Also, the facilities are great and the cleanliness of the care home is great.
Also, the facilities are great and the cleanliness of the care home is great.
She is getting everything she needs and to see her so content means I worry less. I cannot praise the staff...
She is getting everything she needs and to see her so content means I worry less. I cannot praise the staff enough, a truly caring and pleasant team who she is very happy with.
The management and staff at Highmarket House perform to a very high standard. You are always greeted with a very friendly attitude and made to feel welcome. All residents are professionally monitored accordingly to maintain health and efficiency. The determination to make the residents feel at home...
The management and staff at Highmarket House perform to a very high standard. You are always greeted with a very friendly attitude and made to feel welcome. All residents are professionally monitored accordingly to maintain health and efficiency. The determination to make the residents feel at home and live in a happy environment cannot be faulted.
My brother now needs full 24/7 care management and the staff have been wonderful in...
My brother now needs full 24/7 care management and the staff have been wonderful in communication with social services/social worker/finance department in the next step for full-time residential care. We could not have managed without their advice and assistance.
Thank you Highmarket House.
I'm happy to know my brother is here. The team have got to know him quickly and we'll and I am relaxed as he is is genuine safe caring hands who enjoy what they do. They smoothed out the maze of legal and regulatory requirements which was,an unexpected godsend. Highly recommend
I'm happy to know my brother is here. The team have got to know him quickly and we'll and I am relaxed as he is is genuine safe caring hands who enjoy what they do. They smoothed out the maze of legal and regulatory requirements which was,an unexpected godsend. Highly recommend
Very impressed with all the staff and the high standard of care. We moved Mum from another care home in the middle of July and she settled in quickly, with all the staff making her feel really welcome. Unfortunately, Mum was taken ill, but this was picked up quickly and we were able to get her to...
Very impressed with all the staff and the high standard of care. We moved Mum from another care home in the middle of July and she settled in quickly, with all the staff making her feel really welcome. Unfortunately, Mum was taken ill, but this was picked up quickly and we were able to get her to the hospital for tests etc, and she was back the next day. There is a lovely friendly atmosphere as soon as you walk through the front door.
Dad has been cared for with dignity, respect and laughter, we are all so grateful for all the staff at Highmarket House. The standard of care is second to none, the activities, the food, the surroundings, the outings, we could not have asked for a better place for Dad to have his last few...
I would like to mention that all the staff from the managers to the domestic staff not only cared for Dad but also cared for Mum and I which helped us through a very difficult time at the end. Knowing we could go home at the end of the day that he would be treated so well made the situation a little easier. Thank you all for all you did.
My father became a resident in August and is very happy with all that is on offer to him at High Market House. Following a fall fracturing his hip in March, mobility became difficult and my father was looking for a care home that could provide ground floor accommodation and space within the home to...
The care staff are very proficient, caring and nothing is too much trouble. The home is very proactive in providing stimulation through activities and entertainment for the residents and have made links with local businesses to further help residents.
Whilst my father has only been in Highmarket for a short time, he is very happy, well cared for and Highmarket House can be highly recommended.
Very efficient but kind and understanding service. Amazing choice of food which is excellent in quality, more like a hotel than a care home.
Very efficient but kind and understanding service. Amazing choice of food which is excellent in quality, more like a hotel than a care home.
We as a family have been very pleased with the care and help that Highmarket House has given to Mother and ourselves. Nothing is too much trouble. She has settled very well, made some lovely friends and looks forward to every day. Everything is just perfect. Thank you to the whole team at...
We as a family have been very pleased with the care and help that Highmarket House has given to Mother and ourselves. Nothing is too much trouble. She has settled very well, made some lovely friends and looks forward to every day. Everything is just perfect. Thank you to the whole team at Highmarket for taking such good care of Mother and making her happy.
The care that my husband received whilst in Highmarket House was second to none. He was welcomed as a new resident and felt at home immediately. Staff are always on hand whenever necessary and were of a friendly and happy disposition. The dining room provided fine dining food as the catering was...
The care that my husband received whilst in Highmarket House was second to none. He was welcomed as a new resident and felt at home immediately. Staff are always on hand whenever necessary and were of a friendly and happy disposition. The dining room provided fine dining food as the catering was excellent and the choices varied. I never had any cause to criticize the cleanliness of the facilities and the care I received at the end was first class. I highly recommend Highmarket House and have persuaded prospective residents and families to visit on my recommendation.
This is the first care home I have ever visited and I was very impressed. Polite and helpful staff. Calm atmosphere and everything possible provided for the residents. I come away assured that my sister was in the best possible place. Thank you all. Also, the interior designers who worked on all...
This is the first care home I have ever visited and I was very impressed. Polite and helpful staff. Calm atmosphere and everything possible provided for the residents. I come away assured that my sister was in the best possible place. Thank you all. Also, the interior designers who worked on all the decor deserve a medal. Wonderful.
The home was very tastefully decorated, excellent facilities and very clean. The staff are fantastic and helpful. The food is good and plenty of activities for the residents.
The home was very tastefully decorated, excellent facilities and very clean. The staff are fantastic and helpful. The food is good and plenty of activities for the residents.
After looking at many homes I can wholeheartedly recommend Highmarket House. From the spotless, airy and well-equipped rooms to the first rate communal facilities it really stood out, especially after looking at a few homes back to back. Every member of staff genuinely appears to enjoy their jobs...
After looking at many homes I can wholeheartedly recommend Highmarket House. From the spotless, airy and well-equipped rooms to the first rate communal facilities it really stood out, especially after looking at a few homes back to back. Every member of staff genuinely appears to enjoy their jobs with the feeling that it is the residents who are the priority which is exactly as it should be. Knowing that someone isn't just being watched but that they are cared for is what this home is about. And a special thanks to the excellent member of staff for whom nothing was too much trouble.
Exceeded expectations. Highly recommended. Happy to leave knowing they were in good hands. And food is great!
Exceeded expectations. Highly recommended. Happy to leave knowing they were in good hands. And food is great!
She is being looked after and...
She is being looked after and loved like she were a family member, she is being mentally stimulated and exercised daily and I believe her quality of life has increased tenfold.
The staff here not only look after my mum but my dad too! He visits daily and is always welcomed with a coffee and a smile every time - he also participates in the activities, so he can still be involved in his wife’s day to day life.
It was a very hard decision to make, but knowing my mum is being looked after the way she is, we know that it was the right decision to make and I wouldn’t hesitate in recommending Highmarket House to anyone looking at placing a family member in their care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (41) & Events (0)
- 16 Sep 2026
Care UK is celebrating International Housekeeping Week by recognising the essential contribution housekeeping teams make to everyday life in the homes. Housekeeping teams play an important role in creating welcoming...
- 16 Sep 2026
Care UK colleagues are celebrating after winning two awards at this year’s Hotel Housekeeping Honours Awards ceremony. The awards recognise exceptional standards in housekeeping, highlighting individuals and teams who deliver...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for Highmarket House.
Accreditations
There are no accreditations posted yet for Highmarket House.
Meet the Team (1)

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House, we’re very passionate about supporting residents to...
As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House, we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia with Namaste care; every department pulls together to support residents’ health and well-being.
Having a leadership role is a privilege, and making the residents’ and teams' day is important to me. I worked for Care UK for 5 years. Care UK is an excellent care provider to work for; it’s a growing organisation focused on the delivery of quality care.
Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at
Highmarket House, and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.
I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highmarket House to verify any information. View our terms and conditions. Highmarket House has an Enhanced Service -what an Enhanced Service includes.