Highmarket House

North Bar Place, Banbury OX16 0TD
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9.9 148 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590
  • Self-Funded Residential Dementia Care: from £1680
  • Self-Funded Nursing Care: from £1830
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1890
  • RESPITE Self-Funded Nursing Care: from £2040

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Francesca Cowley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • Parking on-site

Highmarket House Reviews (148)

9.9

Highmarket House has a Review Score of 9.9 (9.860) out of 10, based on 40 reviews in the last 2 years.
Over all time Highmarket House has 148 reviews.

Overall Experience
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Review from Wendy L (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just felt I had to write and express my sincere thanks to all at Highmarket for making my mother's first 3 weeks at the home so happy. In that time she has improved both her physical and mental well being enormously, and is now eating like she used to!!! There is a comprehensive range of activities
on offer every day and my mother particularly enjoys the group crossword puzzles and 'silver' spinners sessions. By way of an example, on returning home at the weekend she positively leapt over the doorstep which she previously has struggled with. So a BIG thanks to all the staff - there are too many to mention in person but a special word of thanks to Ross for being so welcoming and encouraging my mother to get much fitter, and a particular member of staff and her team for the wonderful care she is now receiving. Well done to you all and thank you.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.
It is great to hear that you feel we have impacted so positively and are enjoying the range of activities. We will share your feedback with the team, and with our activities team. Thanks again for taking the time to leave some us some detailed feedback, it is appreciated.

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Review from M H (Sister of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have used respite a few times, we found the room, and access to her patio has been very good. She has developed some good friends, and got involved with suitable activities. Levels of cleanliness is very good. It's likely mum will go back again soon!
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.
We are pleased you were so positively impacted by your stay at Highmarket.
At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Rosemary F (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother broke her hip back in March and after spending some time in hospital, I had to find her respite, as she was going downhill in hospital. After visiting Highmarket House, they sent a nurse to assess her and she was transferred within 24 hours. My mother was very sceptical, as she was very anti
going into a care home. The staff were very welcoming and and couldn't do enough for her. It took her a few weeks to settle but after 9 weeks she asked if she could stay and didn't want to go home. She enjoys the company of staff and residents and is looked after so well. She enjoys the food and has a glass of wine with her meal. The staff go out of their way to make her feel special and look after her every needs. As a family we know she is safe and being well looked after, most importantly she is happy. We enjoy going to visit her in the bistro with coffee, drinks and cakes available. Thank you Highmarket House.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.
We appreciate you leaving such a lovely, detailed review, and your feedback will be shared with our team at Highmarket. We are glad you are beyond satisfied with the service provided.

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Review from G H (Next of Kin) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say 'Thank you' to everyone for making the recent respite planning/ stay such a positive experience for us all. I would definitely highly recommend Highmarket House and will certainly use your care home in the future ,if needed , without any hesitation. You are doing a brilliant job!
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.We would love to welcome you back to Highmarket, if you are looking at respite again!Thank you for your lovely comments, we are very pleased to hear that your experience with us has been a positive one.

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Review from Christine D (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother had a wonderful two week respite stay Feb/March 2025. It gave her a much needed boost and certainly helped the family have a break from caring duties. She loved her ground floor garden room. We were really pleased that she took the opportunity to participate in the different daily activities.
She still talks about them all and thoroughly enjoyed the cinema afternoons with drinks and snacks. Everyday she used the coffee shop area, chatting with residents, staff and guests. During her stay she had her hair and nails done, appreciating all the efforts from the staff. Meals were of a high standard, mum particularly liked the homemade soups and commented that the food was "5 star luxury".
Staff were always welcoming, helpful , attentive, offering useful advice. The duty care team did their utmost to give mum excellent care , for which we are very grateful.
A million thanks from all the family and highly recommend this care home to others.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.Thank you so much for such a detailed and kind review. It was great to see the engagement in activities and such a positive experience was had. We really appreciate you taking the time to share how your experience was.

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Review from B C (Friend of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My involvement with Highmarket House has been ongoing since 2019 when my mother was a resident. Nowadays it's to do with a past neighbour. We visited numerous care homes as a voluntary driver so feel confident in assessing Highmarket as one of the better homes. Staff are helpful and caring and management
are always ready to listen and advise if needed.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.We are so pleased you feel that we stand out amongst other visits you have made, thank you for your kind comments.At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Gill K (Wife of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time my husband came into Highmarket he has been looked after very well. Just walking through the door, a happy greeting from all receptionists, the nurse on duty and all the carers, they seem to go that extra mile to make sure my husband is comfortable. The reason for the low mark on food,
he doesn't like some food, but they always give him another choice.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.We are so pleased you feel welcomed, and enjoy the atmosphere of the home. Thank you for your kind comments.

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Review from A R (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with everything about Highmarket House. The care my mum receives is exceptional - very caring, well trained and dedicated staff. The entertainment is varied and inclusive. I had and will continue to recommend Highmarket House to friends who are considering similar care for their relatives.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you so much for your feedback. It is great that you enjoy our activities and thank you for your continued recommendations. Thank you for taking the time to give us this feedback.

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Review from Richard M (Son of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a friendly greeting, lovely communal areas that are kept clean, staff are always polite and helpful. Feel safe in the knowledge that my mum is in safe and caring environment.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.We are so pleased to read such a positive review, and glad you feel that the care team are of the highest standard. Thank you.

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Review from R A (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives is outstanding, all the care staff show lots of compassion and you can see they truly care about their residents wellbeing.
We get constant updates about my mum and they are always going above and beyond for her.
We visit daily and can see she's very well cared for as
well as the other residents.
She takes part in the activities and has been on many day trips with the home.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for all the comments about our team.

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Review from S S (Niece of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident told me she liked it at Highmarket House, she was happy to stay here. I asked her if she wanted to go home. Her reply was "Not really.".
I have found all staff to be very friendly and helpful. It has given me peace of mind to know everything possible has been done for my aunt.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you for your kind words. We are thrilled that the resident wanted to stay with us. We hope to continue to provide this level of service to ensure you continue to feel this way about Highmarket House.

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Review from Sally S (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say I have never felt so welcomed in my life, I was so worried and all the staff were so kind, they went above and beyond. My mum loves being here and the change in her is unbelievable, doing things and so happy. I am so very grateful both my mum and my life feels so much better. Thank
you from the bottom of my heart.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you so much for your kind review. We will always strive to be as kind and caring as we can to our residents so this feedback is really lovely to receive. Thank you for all your kind words. We are glad you are so happy with your experience at Highmarket.

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Review from David F (Husband of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the standard and professionalism of all staff. They treat my wife with respect. She feels very comfortable in Highmarket House. Also, the management are very helpful and supportive.
Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. We are grateful that you feel the staff and management are helpful. We are very pleased to hear that your experience with us has been a positive one.

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Review from Fiona C (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were residents between January 2023 and June 2024 when my mother died - my father, who had Parkinson's died in July 2023.
Staff are incredible - from the manager, through to the carers and nursing team, housekeeping and maintenance. Kind, efficient but with a sense of humour. My mother,
left on her own for a year after my father died, said repeatedly that she knew she was in the right place. And whilst they are fabulous to the residents, I was touched by how kind the staff were to me too.
I was encouraged to pop in and have lunch - you're not made to feel in the way but are welcomed. And when I had my dog with me (pet therapy really does seem to work), another table was set in one of the other reception rooms. Food was generally excellent with a good choice. The coffee shop at the front is a lovely idea - a destination and change of scenery and offers a great choice.
The wonderful facilities team organised much appreciated great trips out such as Crufts and Cadbury's world.
Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are really pleased you feel that this has been met. We appreciate your detailing about all the different members of our staff and were glad you felt comfortable and feel welcome in our home. We will pass these over to the staff.
Thank you again for your kind words.

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Review from CERRI W (Daughter of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went to stay at High Market House after a six week stay in hospital. We chose High Market as when we visited it just felt so homely and welcoming. The staff are lovely, the place is immaculate and the residents are very well cared for. Dad has dementia and when he arrived at High Market House
he was a shadow of himself and extremely weak. Since moving there he has become so much stronger and healthier. He is well looked after by friendly staff that spend time with them. When visiting it feels like one big family in the dining room/lounge area which is nice. They serve a variety of healthy meals and always offer some to the family. It was a tough decision moving him to a care home but now we are so glad that we did as he is a much happier and stronger person surrounded by lovely friendly people.
Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. We are very pleased to hear that your experience with us has been a positive one. We are glad you feel the staff and food are positive experiences for yourself and our residents and we are happy that you feel satisfied with the services. We appreciate your highly positive feedback.

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Review from Sarah B (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is settling in well and the staff are very friendly and attentive. We are made to feel genuinely welcomed when we visit and encouraged to make use of the lovely coffee shop area. The residents rooms are cosy and cheerful. Mum loves being taken into the garden and hearing the birds singing. We
definitely made the right decision for Mum by choosing Highmarket House.
Reply from Michaela Jones, Home Manager at Highmarket House

Hi Sarah, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from A S (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first visited High Market House I was struck by how welcoming and understanding the staff were. Since my mum became a resident I have been continually impressed - they go above and beyond - caring is truly at the heart of everything they do.
As a family, we are very happy to spend time with
Mum in the cafe and gardens or finding new delights for her grandchildren in the hobby room. There are also fun events that everyone is welcome to join in with.
Mum now has a new love of food! She always mentions how much she enjoys everything she eats.
I am content that Mum is getting the best care which is very reassuring during such a difficult time.
Reply from Michaela Jones, Home Manager at Highmarket House

This is lovely to read, thank you so much for your feedback and positive feedback and for taking the time to leave such thoughtful comments regarding our staff at Highmarket House.

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Review from Vince A (Son of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted somewhere for my stepdad to stay for respite.
I was impressed with the home during my initial inspection and the staff were very friendly.
My stepdad has stayed here a number of times now, usually for a couple of weeks at a time to allow me a break, as I gave up work to care for him with
dementia.
The rooms are always clean and tidy and I feel he is well cared for while he's there.
When I go to collect him he is always calm and settles in well.
The staff are all helpful and caring towards residents and family members.
Keep up the good work!
Reply from Michaela Jones, Home Manager at Highmarket House

Thank you for your time, and we look forward to hearing from you. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team.

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Review from Sue K (Niece of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I planned a trip to the UK, from where I live in New Zealand, that would allow me to visit my aunty. I had been following her involvement in activities at Highmarket via your social media page. It has been so lovely to see what she had been up to. My actual visit was wonderful. I was very happy to see
her room was so welcoming and pleasant to spend time in. We had a wonderful lunch together and staff members were accommodating and helpful. I'm grateful to have been able to spend time with her and to see her happy. I love the photo that we took together. Her cheeky smile and bright eyes make my heart skip a beat as she reminds me of my mum. Love her to bits. Thank you for taking such care of her and celebrating her gorgeous, cheekiness.
Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we are glad you feel that our activities have a positive impact and that you have had a positive experience on your visit. Thank you so much for your kind words.

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Review from A C (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having been on holiday for 10 days I called in to see my mum and take her out for a drive. It was lovely to hear from the staff a little resume of how Mum had been whilst I was away. The staff really do know my mum very well and are aware of all her individual likes and dislikes.
It was good
to see some new pictures and furniture around the hallways and reception. My mum did comment that it made a nice change. I was surprised she had noticed. That’s a good sign!
The home as usual was buzzing with activity. A group of school children were visiting and there was lively music playing on the jukebox.
The activities team come up with some amazing, fun and current ideas for the residents should they wish to join in.
I noticed Mum has a banana milkshake instead of plain water with her medication to help add to her protein intake. Good idea.
Highmarket House has been my mum's home for almost 6 years. The management team at the present time in my opinion is the best it’s been.
Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, thank you so much for your lovely words, it really does mean everything to us at Highmarket House.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Highmarket House is calculated as follows: ( (410 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 472 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highmarket House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

Frequently Asked Questions about Highmarket House

What types of Care is Highmarket House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highmarket House have?

There are 73 Single Rooms.

What are the Facilities & Services at Highmarket House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highmarket House to the centre of Banbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highmarket House to verify any information. View our terms and conditions. Highmarket House has an Enhanced Service - more info.