Highmarket House

North Bar Place, Banbury OX16 0TD

Highmarket House is close to the centre of Banbury and provides the latest in luxurious facilities, combined with high-quality round-the-clock care.

The dedicated and skilled teams offer a full range of residential care for older people, including short-term respite care, specialist care for people living with Alzheimer’s and other forms of dementia, plus palliative and end-of-life care.

The home believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends, being pampered and enjoying great food.

The only difference is that you, and your loved ones, can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

Group: Care UK Nursing & Residential Care Services

Person in charge: Julia Hedley (Home manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 73 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 73

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Highmarket House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Highmarket House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 32 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.826 for Highmarket House is calculated as follows: ( (323 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 384 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highmarket House is based on 32 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 32 Reviews ÷ 14.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Highmarket House has a Review Score of 9.8 (9.826) from 34 Reviews


Average Ratings

  • Excellent
    29
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highmarket House?

  • Extremely LIKELY
    27
  • Likely
    5
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Highmarket House

  • Friend of Resident/Service User
    9
  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Sister of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

I visited my father-in-law twice last week; he is staying here for respite care. It was clean and bright. The building has obviously been well designed and well thought-through. The restaurant is pretty with flowers on the tables and decorative napkins. His room looks out to an enclosed garden. It has seating and a table right outside his access door.
I had made contact with the manager, previously. She was very helpful and kind, going 'above and beyond', to accommodate him happily, suggesting that our steam train DVDs could be shown in the cinema. Everyone seemed very helpful and extremely attentive to individual needs and preferences eg someone created a cheese and wine tasting. The 'helpers' were encouraging him to get out and about in the care-home and he has been going to the restaurant to have his mid-day meals. The respite care aspect feels like a hotel. It feels modern, upbeat and appears to have plenty of activities on offer.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

First impression very good, friendly, attentive, very welcoming and staff excellent. Not living in this area cannot give a review but having visited my sister for the first time very impressed and feel that my sister is very well cared for.

How likely would you be to recommend Highmarket House? Don't know

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Average Rating:   4 out of 5

This review was given during a four-hour visit, but my experience was of a well-run establishment with pleasant, caring well-trained staff.

How likely would you be to recommend Highmarket House? Likely

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Average Rating:   5 out of 5

This review is given on a first 4-hour visit to this home to visit my sister. First impression in entering the home was very impressive, clean, light and airy. All staff we came in contact with were very friendly.

How likely would you be to recommend Highmarket House? Likely

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Average Rating:   4.9 out of 5

Such a friendly atmosphere. I always feel very welcomed when I visit my brother-in-law. Thanks for making him feel so at home.

How likely would you be to recommend Highmarket House? Likely

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Average Rating:   4 out of 5

Excellent care home, my uncle has been well looked after. Decor and customer service is second to none. Always feel at home when I'm there. They really encourage the family to come in and get involved.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.5 out of 5

I'm really pleased that our uncle is in Highmarket House. He has settled in really well due to the care and attention he is receiving.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.3 out of 5

Been here for 4 months and I feel safe and well cared for. I enjoy the activities, I am going to the pub tonight in Highmarket.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

Lovely place, nothing not to like, the staff, rooms, decor etc.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.4 out of 5

I find this home very good in every way, the food, care etc.
Extremely friendly staff and really caring.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

From the moment we first looked around the staff have been wonderful. Tucked away in the centre of Banbury is a modern, well-furnished care home. Our father has settled in very well and feels very comfortable and well looked after.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

Wow, what an amazing home. Very friendly and helpful staff, exceptionally clean and hygienic facility. I feel relaxed knowing my gran is in the safest place she can be. It is more like a home from home to her. This should be called a hotel, not a nursing home. Outstanding is all I can say.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.8 out of 5

My sister's room is very charming good outlook out of the window. Staff were very pleasant and helpful. Everywhere is homely for anyone in their care.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.8 out of 5

What a lovely home. My friend is very lucky to be at Highmarket. Staff are very helpful and understanding. Very clean.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

A very friendly and helpful team of staff are always available and make visiting a pleasure every time. With a great cup of coffee on offer on arrival with cake and fruit too if you fancy it. Immaculate and spotlessly clean too.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.9 out of 5

A pleasure always to visit the home the atmosphere is so friendly.

How likely would you be to recommend Highmarket House? Likely

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Average Rating:   4.9 out of 5

This was our first visit to Highmarket House and we received a very warm welcome from the moment we entered. Throughout our stay, we were very impressed by the high standards of care, competence and friendliness of all the staff we met. The high quality of the physical environment was evident throughout the building.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

All the staff were very understanding and compassionate unfortunately it didn't work my father as he was too unwell. I would certainly recommend Highmarket House to those people who do not need more than just residential care (i.e Nursing) It was a difficult time for us as a family but at all times we were listened to and the best outcome achieved in the end.

How likely would you be to recommend Highmarket House? Extremely Unlikely

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Average Rating:   4.8 out of 5

Extremely happy how my mother is beig cared for.

My mothe'rs life has been totally transformed - and she is now looking so much healthier. The staff are so good. She has had hair and nails done, she is eating well, socialising. I have total confidence and trust with all at Highmarket House and a mention to the friendly chef who also goes that extra mile for the residents.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

Having done 2 weeks respite, Dad is now in full-time care at Highmarket House and the whole team is making his life more comfortable which in turn helps Mum to relax about him being there. She can now spend quality time with him. He is certainly a challenge, especially at night, but is treated with respect and everyone seems to genuinely care. Many thanks.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.8 out of 5

I have previous positive experience of another nearby Care UK home as a relative of another resident, so when looking for somewhere for Mum, Highmarket House was the obvious choice from the start.
The process from initial visit to admission was very smooth. Mum was warmly welcomed on arrival and has been looked after very well since then. All the staff are helpful and pleasant and appear to enjoy their work, and also work well together. They have been really good at encouraging Mum to take part in activities and are always available to offer a helping hand. The food is excellent, fresh, tasty and well presented. It is a pleasure to be able to attend for a meal, with the residents and staff. Hot drinks and homemade cake are always available on visits; this is a welcome touch.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

I went to see a friend and from the moment I stepped inside the door I was greeted with warmth, comfort and beautiful, bright, soft decor from sitting rooms to bedrooms. It's like a lovely hotel. There are no unpleasant smells. The staff were very helpful and friendly and offered us tea and cake! It's wonderful that we have such places for our loved ones who have this horrible illness.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

Excellent building finished to a high standard. Particularly impressed with the dementia-specific areas, showing a great deal of thought and care. All staff members encountered were highly informal and very professional and at all times demonstrated care and respect with dignity, in fact for residents and visitors alike. Sadly I missed meal time but am reliably informed that this too is first class!

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

When I visited this care home I was struck by the welcoming atmosphere and friendliness of the staff. The building was light, airy and spacious. The seating areas were nicely furnished and comfortable and my friend, who has dementia, seemed content, responsive and well looked after by the helpful staff. Finally, the tea and cakes were delicious, thank you! I have only made 2 visits to new resident who is an old friend.

How likely would you be to recommend Highmarket House? Likely

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Average Rating:   4.6 out of 5

It is a marvellous place, like a luxury hotel and the staff are so kind and helpful. It's bright and cheerful and so many things to make everyone feel at home and so wonderfully clean.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

It is exceptional. Very friendly and clean. My friend is very happy.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

Very friendly, relaxed atmosphere. Nicely appointed rooms.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.9 out of 5

I was only visiting a friend who is a short-term respite resident so my marking is sketchy. There are a few aspects on which I have no knowledge.

What I can say though, through considerable experience of visiting care homes, I was very impressed with the ambience of Highmarket House and the caring and friendly attitude of all staff that I met.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.8 out of 5

The reception area is warm and friendly, as are the staff. The rooms are well furnished, however, I have had problems with a malfunctioning TV set with only one aerial input cable (should be two) and wifi for my computer, but I accept these are teething problems in a new building with new staff.

Things are improving all the time and I have no regrets about coming here.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   4.3 out of 5

All staff are polite, considerate, caring to residents and visitors. The building is like a 5* hotel, beautiful, exceptionally clean and most comfortable. The restaurant serves a varied menu all presented well. A suggestion is that a personal diary for each visitor per resident is presented at reception so visitors can appreciate who has visited.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

Samantha Debenham, Marketing Support Administrator at Highmarket House responded to this review on 31 Oct 2017:

We are delighted to hear your positive comments about our new home. We are very proud of our team at Highmarket House who are indeed passionate about caring and supporting residents as well as family and friends. It’s wonderful that you think our food offers plenty of choices and is well presented. I am interested to read about your suggestion of a personal diary. Our signing in book in reception provides a record of all visitors to the home, including the resident's name. However, each of our residents are provided with Care UK notebook and pen, which could be used for this purpose if families and residents choose to. Should you think of any other ideas for improvement, please don’t hesitate to talk to our home manager

Found the staff to be exceptionally sensitive to the resident's needs whilst visiting a friend, nothing is too much trouble. The ambience of the home was truly 'second to none'. More like a 5-star accommodation being manned by your own family.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

Researched a lot of different care home, but found Highmarket to be the most homely in lots of different ways; from management, care assistants, chefs and others. What a beautiful and comfortable place to four generations to enjoy our special times left together. Would highly recommend it to anyone.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

Absolutely beautiful, very well run. All the staff are very welcoming and do their jobs well. I would definitely recommend Highmarket House

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

After spending the last three months in hospital in the West Country, my mother has recently taken up residence at Highmarket House in Banbury to be nearer to us, her only close family. I think it was fair to say that she was very reluctant to move into a care home. Her first wish was to return to her own home with regular visits from carers including overnight stays.

When we realised that this was not viable for a number of reasons, I started looking for a suitable home in the Banbury area. I considered at least ten homes and visited four in total before choosing Highmarket.

From the moment I walked through the door, met the staff and saw the environment I knew this was the place for my mother.

She has settled in far better than I expected and is loving the care and compassionate attention from all the staff.

Highmarket has given us both great peace of mind which you cannot put a price on, but Highmarket is worth every penny.

Well done and thank you, everyone, at Highmarket.

How likely would you be to recommend Highmarket House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 11 Apr 2018

Please call us on 0129 529 7598 for current bed vacancies

Awards / Recognitions

February 2018

December 2017

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Care Home Idol 2016

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