
I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



Highmarket House is a purpose-built home close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.
The Banbury home, which is currently undergoing a refurbishment, has many luxury facilities for residents...
Care Provided by Highmarket House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Highmarket House for full pricing details and T&Cs.
Contact Highmarket House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Francesca Cowley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Parking
- Parking on-site
Highmarket House Reviews (164)
Highmarket House has a Review Score of 9.8 (9.830) out of 10, based on 34 reviews in the last 2 years.
Over all time Highmarket House has 164 reviews.
Aspects, very good. But there is room for improvement to food. But overall satisfied.
We are pleased to hear that you find many aspects of life at Highmarket House very good. Providing a high standard of care, comfort, and support for our residents is always our priority.
We also appreciate your comments...
Nail care very good service. There are lots of activities that I enjoy.
Thank you very much for taking the time to leave us feedback about your experience at the home!
We moved Mum to Highmarket House earlier this year. From the moment we viewed the home, we knew it had so much to offer. The staff were very welcoming and understanding, and are doing everything they can to support us and Mum as she adjusts to her new life. At Highmarket House it wasn't a case of 'if they could take her' but where they would place her to best meet her needs. It's so reassuring to know that she will receive the best care 24/7 from the wonderful teams of carers, nurses, housekeepers and entertainment staff, thereby enabling us and her to relax more and enjoy the next chapter in her life. The coffee shop on the ground floor with its freshly baked cakes and snacks is a huge hit with Mum, as is the garden with its various outdoor seating areas and plants.The home's proximity to the town means that we can walk over to the many cafes and shops, or enjoy a stroll in People's Park, which the residents' lounges and dining rooms overlook. All in all, an excellent choice.
Thank you very much for taking the time to leave us feedback about your experience.
It is lovely to read that each department as given you reassurance and support throughout your stay so far, and we will continue to do so.
Thanks again
Trips out for residents are very good, and walking from our bus is nice and refreshing.
We need to have pets such as a dog, keeps everybody happy.
The care and understanding was exceptional to us all. The head of housekeeping went that extra mile to make sure everything was to our liking. The most moving gesture was when our son left the care home; all the staff made a guard of honour, which we will remember always. We cannot thank them enough.
We are pleased we have left such an impact on yourselves, and the family, and thank you for such specific feedback regarding housekeeping staff etc.
Although reluctant to be there at first, he enjoyed the interaction with all the staff and some of the residents' relatives. He was a people person and enjoyed the interaction.
The environment, food and cleanliness was great and his room was his home from home.
Thank you Highmarket House for looking after my Dad.
Thank you very much for taking the time to leave us feedback about your experience.
We are very grateful for you to leave us such a kind review, and will look forward to sharing this with the staff - thank you again for taking time to do this for us
It is lovely that Highmarket House has involved the community in these subject matters. Staff have always been very warm and welcoming. Well done and thank you.
Thank you very much for taking the time to leave us feedback about your experience. We are so pleased that the talks, and events are benefiting you and you continue to attend them. Thank you so much for all your kind, in depth comments regarding staff and visitors.
All the staff were very kind and respectful and provided a high level of care throughout her short stay. Her End of Life care was very compassionate and the needs of my family always considered .
All staff were very generous with their time and every one of them a credit to Care UK and to the Home Managers lead and to themselves.
Thankyou with all my heart.
Hi Karen, thank you very much for this review. It is very thoughtful and kind and we are looking forward to sharing it with staff. We are so pleased we were able to support you throughout your stay and that you were happy with our overall care. Thank you again.
My mother was in need of some tlc. We contacted Highmarket House and were very impressed by their professional and friendly response. We were all made to feel welcome and were reassured by the staff and care team. My mother was very complimentary saying how lovely everybody was to her. The entertainment team were very encouraging, trying to get mum engaged with activities and other residents. Thank you to all.
Thank you very much for taking the time to leave us feedback about your experience.
It was lovely to read that your experience was so great from arrival, and we look forward to shaing the feedback with teams.
My wite entered Highmarket House for her first time for respite care. From the moment she arrived she was warmly welcomed by the staff. She had a lovely room and treated with care and compassion by the staff. My wife found the home and staff very supportive of her needs. She found the meals very good. Her clothes were always clean and her personal hygiene was excellent I was veery impressed by the way the home operated, from its security, cleanliness and services provided to the residents,
Thank you very much for taking the time to leave us feedback about your experience.
It has been lovely to read and share this review, and we are so pleased we met your expectations and exceeded them, thank you again for your kind words.
My Mum had deteriorated following a couple of infections and was no longer safe at home. We managed to arrange two weeks respite care for her at High Market house. It was all arranged very quickly and efficiently. Mum was hesitant at first and although the home was very clean and the food excellent she felt very lonely. However this was soon rectified after talking with the activities coordinator. He took time to get to know Mum and purposefully included her in the activities he ran. He even tailored some activities specifically to her interests. Mum began to enjoy her stay and make new friends. She improved her strength over the two weeks so she is now well enough to function back at home with carers coming in. Out experience was very good and the staff at Higjmarket were all very friendly and helpful .
Good afternoon, thank you very much for taking the time to leave us feedback about your experience.
At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are so pleased we were...
Each member of staff explained who they were and advised her of what they could do for her. This ranged from from the Mangers right down to the handyman, receptionist, etc which put my wife at ease from day one.
Such a lovely greeting.
The home is so well placed for easy access and certainly meets with the family approval. The whole home is very pleasantly designed and decorated extremely well, and best of all it is kept spotlessly clean and tidy.
My wife's room is very spacious and fully equipped for her requirements.
The staff are all very caring and meal times are excellent. Choice of food is the best we have seen in comparison to other homes.
It is lovely to read such comments regarding staff, management and the feel of the home.
At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I can't thank or praise ALL the staff at Highmarket enough for the care they have shown both to my mother and myself for my mother's respite care. Not only caring but efficient, competent and compassionate. They worked tirelessly to get my mother discharged from hospital in a different county and welcomed her warmly making her short stay a pleasant experience for both of us. She loved her room and thought she was in a hotel and not a nursing home! I was impressed with the whole set up and layout in the home, from security, laundry care, cleanliness, nursing care, personal care, meals, activities and managers all friendly yet professional. Most of all my mother was happy.
It is so warming to read such a heartfelt review, we are so pleased that you were over satisfied with the home, we are grateful for all the comments you have left regarding staff.
I have been visiting Highmarket for years, and it is fantastic, the staff are so warm & kind. I attend activities every day and have lots of friends here. I will be moving here myself soon. The food is lovely, and it is truly a fantastic place. Thank you all.
We are so pleased you are a regular visitor and enjoy the activities. We are glad you feel the staff are accommodating and you speak to highly of us, we look forward to welcoming you soon.
She loved her stay and for as much as she was keen to go home, she commented she would really miss the staff. In particular Luca and Alyesha who did so much to make her stay comfortable and relaxing.
Even though mum was following a strict puréed food regimen, every effort was made to ensure she was offered enticing nutrient dense meals.
All in all a comfortable and most enjoyable 'holiday'.
We are so pleased that you felt happy and were satisfied with the care. We are pleased to read the feedback on the staff, and that you felt that your expectations were met. Kind regards, Highmarket
I would like to say the staff, food and environment is very nice. The bingo is very enjoyable. The social group club is brilliant. I come every week and will continue to visit.
We always set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one, thank you for your feedback about our social group.
I just felt I had to write and express my sincere thanks to all at Highmarket for making my mother's first 3 weeks at the home so happy. In that time she has improved both her physical and mental well being enormously, and is now eating like she used to!!! There is a comprehensive range of activities on offer every day and my mother particularly enjoys the group crossword puzzles and 'silver' spinners sessions. By way of an example, on returning home at the weekend she positively leapt over the doorstep which she previously has struggled with. So a BIG thanks to all the staff - there are too many to mention in person but a special word of thanks to Ross for being so welcoming and encouraging my mother to get much fitter, and a particular member of staff and her team for the wonderful care she is now receiving. Well done to you all and thank you.
It is great to hear that you feel we have impacted so positively and are enjoying the range of activities. We will share your feedback with the team, and with our activities team. Thanks again for taking the time to leave some us some detailed feedback, it is appreciated.
We have used respite a few times, we found the room, and access to her patio has been very good. She has developed some good friends, and got involved with suitable activities. Levels of cleanliness is very good. It's likely mum will go back again soon!
We are pleased you were so positively impacted by your stay at Highmarket.
At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother broke her hip back in March and after spending some time in hospital, I had to find her respite, as she was going downhill in hospital. After visiting Highmarket House, they sent a nurse to assess her and she was transferred within 24 hours. My mother was very sceptical, as she was very anti going into a care home. The staff were very welcoming and and couldn't do enough for her. It took her a few weeks to settle but after 9 weeks she asked if she could stay and didn't want to go home. She enjoys the company of staff and residents and is looked after so well. She enjoys the food and has a glass of wine with her meal. The staff go out of their way to make her feel special and look after her every needs. As a family we know she is safe and being well looked after, most importantly she is happy. We enjoy going to visit her in the bistro with coffee, drinks and cakes available. Thank you Highmarket House.
We appreciate you leaving such a lovely, detailed review, and your feedback will be shared with our team at Highmarket. We are glad you are beyond satisfied with the service provided.
Just wanted to say 'Thank you' to everyone for making the recent respite planning/ stay such a positive experience for us all. I would definitely highly recommend Highmarket House and will certainly use your care home in the future ,if needed , without any hesitation. You are doing a brilliant job!
Thank you very much for taking the time to leave us feedback about your experience.We would love to welcome you back to Highmarket, if you are looking at respite again!Thank you for your lovely comments, we are very pleased to hear that your experience with us has been a positive one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Highmarket House.
Accreditations
There are no accreditations posted yet for Highmarket House.
Meet the Team (1)

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.
Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.
Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at
Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.
I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!
Frequently Asked Questions about Highmarket House
What types of Care is Highmarket House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highmarket House have?
There are 73 Single Rooms.
What are the Facilities & Services at Highmarket House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highmarket House to the centre of Banbury?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highmarket House to verify any information. View our terms and conditions. Highmarket House has an Enhanced Service -more info.