Highmarket House

Dad, who has Alzheimer's , has been with Highmarket since March 2026. He has settled in extremely well and has taken to all activities offered to him. We are happy to see he is safe, well looked after and very happy. We couldn't ask for more.

My mother was admitted to Highmarket House after a fall earlier this year. She had already been diagnosed with Alzheimer's/Dementia but had previously been living at home with the help of carers. Initially we (my sister and I) thought her stay might be temporary but soon realised that she would not be able to go home and as she had settled well, made friends and the staff were so friendly it became clear that this was the right place for her. She has a lovely room overlooking a park and having moved some of her pictures and belongings in it feels homely. Facilities are good including a small cinema, recently refurbished cafe and hairdressers as well as activities to help keep her entertained and stimulated. It is reassuring to know she is so well cared for.

We found this home through a family friend whose mum stayed here and highly recommended it. It's always clean and tidy, and the staff take great care of the residents while bringing plenty of fun and positivity to the environment.

Aspects, very good. But there is room for improvement to food. But overall satisfied.

Nail care very good service. There are lots of activities that I enjoy.

We moved Mum to Highmarket House earlier this year. From the moment we viewed the home, we knew it had so much to offer. The staff were very welcoming and understanding, and are doing everything they can to support us and Mum as she adjusts to her new life. At Highmarket House it wasn't a case of 'if they could take her' but where they would place her to best meet her needs. It's so reassuring to know that she will receive the best care 24/7 from the wonderful teams of carers, nurses, housekeepers and entertainment staff, thereby enabling us and her to relax more and enjoy the next chapter in her life. The coffee shop on the ground floor with its freshly baked cakes and snacks is a huge hit with Mum, as is the garden with its various outdoor seating areas and plants.The home's proximity to the town means that we can walk over to the many cafes and shops, or enjoy a stroll in People's Park, which the residents' lounges and dining rooms overlook. All in all, an excellent choice.

We need to have pets such as a dog, keeps everybody happy.

The care and understanding was exceptional to us all. The head of housekeeping went that extra mile to make sure everything was to our liking. The most moving gesture was when our son left the care home; all the staff made a guard of honour, which we will remember always. We cannot thank them enough.

Thank you Highmarket House for looking after my Dad.

It is lovely that Highmarket House has involved the community in these subject matters. Staff have always been very warm and welcoming. Well done and thank you.

Thankyou with all my heart.

My mother was in need of some tlc. We contacted Highmarket House and were very impressed by their professional and friendly response. We were all made to feel welcome and were reassured by the staff and care team. My mother was very complimentary saying how lovely everybody was to her. The entertainment team were very encouraging, trying to get mum engaged with activities and other residents. Thank you to all.

My wite entered Highmarket House for her first time for respite care. From the moment she arrived she was warmly welcomed by the staff. She had a lovely room and treated with care and compassion by the staff. My wife found the home and staff very supportive of her needs. She found the meals very good. Her clothes were always clean and her personal hygiene was excellent I was veery impressed by the way the home operated, from its security, cleanliness and services provided to the residents,

My Mum had deteriorated following a couple of infections and was no longer safe at home. We managed to arrange two weeks respite care for her at High Market house. It was all arranged very quickly and efficiently. Mum was hesitant at first and although the home was very clean and the food excellent she felt very lonely. However this was soon rectified after talking with the activities coordinator. He took time to get to know Mum and purposefully included her in the activities he ran. He even tailored some activities specifically to her interests. Mum began to enjoy her stay and make new friends. She improved her strength over the two weeks so she is now well enough to function back at home with carers coming in. Out experience was very good and the staff at Higjmarket were all very friendly and helpful .

The staff are all very caring and meal times are excellent. Choice of food is the best we have seen in comparison to other homes.

I can't thank or praise ALL the staff at Highmarket enough for the care they have shown both to my mother and myself for my mother's respite care. Not only caring but efficient, competent and compassionate. They worked tirelessly to get my mother discharged from hospital in a different county and welcomed her warmly making her short stay a pleasant experience for both of us. She loved her room and thought she was in a hotel and not a nursing home! I was impressed with the whole set up and layout in the home, from security, laundry care, cleanliness, nursing care, personal care, meals, activities and managers all friendly yet professional. Most of all my mother was happy.

I have been visiting Highmarket for years, and it is fantastic, the staff are so warm & kind. I attend activities every day and have lots of friends here. I will be moving here myself soon. The food is lovely, and it is truly a fantastic place. Thank you all.

All in all a comfortable and most enjoyable 'holiday'.

I would like to say the staff, food and environment is very nice. The bingo is very enjoyable. The social group club is brilliant. I come every week and will continue to visit.

I just felt I had to write and express my sincere thanks to all at Highmarket for making my mother's first 3 weeks at the home so happy. In that time she has improved both her physical and mental well being enormously, and is now eating like she used to!!! There is a comprehensive range of activities on offer every day and my mother particularly enjoys the group crossword puzzles and 'silver' spinners sessions. By way of an example, on returning home at the weekend she positively leapt over the doorstep which she previously has struggled with. So a BIG thanks to all the staff - there are too many to mention in person but a special word of thanks to Ross for being so welcoming and encouraging my mother to get much fitter, and a particular member of staff and her team for the wonderful care she is now receiving. Well done to you all and thank you.