Highmarket House

North Bar Place, Banbury OX16 0TD
Review Us
9.9 148 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590
  • Self-Funded Residential Dementia Care: from £1680
  • Self-Funded Nursing Care: from £1830
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1890
  • RESPITE Self-Funded Nursing Care: from £2040

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Francesca Cowley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • Parking on-site

Highmarket House Reviews (148)

Total of 148, showing 41-60
9.9

Highmarket House has a Review Score of 9.9 (9.860) out of 10, based on 40 reviews in the last 2 years. Over all time Highmarket House has 148 reviews.

Overall Experience

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Date Published

148
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Review from Sarah H (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was sent to Highmarket House after coming out of hospital, she came to the home and unfortunately took a turn for the worst after 2 days. Mum passed away within a few days, but we all wanted to thank every single one of the staff for the compassion, support and caring people that they all are.
We are a large family and we were all allowed to stay with mum, both night and day.
The staff showed so much compassion, they were so gentle with her. They looked after the family by bringing refreshments on the trolley.


The nurse giving injections and meds to mum was so caring and gentle. There was also a gentleman who came in to say goodbye and sang “ you are my sunshine” it really was magical, she looked into his eyes and just listened. Thank you so much to every single one of you, even though it was only a few days we could not have got through what we went through without your support. We cannot express just how thankful we all are, We tell everyone what a wonderful place you have.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Thank you for rating Highmarket House 5 stars, it really was an honour to look after Mum in her final days. We are sorry for your loss.

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Review from Val N (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing you notice when entering Highmarket House is the lovely welcoming atmosphere in the well-used reception/cafe area, residents and visitors can enjoy coffee and cake here!
The home is comfortable, with really nice rooms and all of the staff are so helpful and go to a lot of trouble to
include residents in all the many activities that are organised daily.
When a loved one is no longer able to manage in their own home, it’s nice to know they are being looked after by such caring people.

Reply from Caprice Geisha, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.
At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alan P (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t wish for a better place to look after my mother as she is receiving palliative care.
The team are extremely professional and compassionate whilst making sure Mum is comfortable and cared for.
As I live some distance away from the home they ensure in my absence Mum has everything she needs.
I would highly recommend Highmarket House to anyone who wishes for a family member to receive top-class care whilst giving you peace of mind.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Alan, thank you so much for your kind words, it really does mean everything to us. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S W (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Highmarket House. My mother is 96 and has been a resident for over four years. She initially went to Highmarket for respite care ‘just for a bit of TLC’ as she could not cope at home on her own. She then needed residential care for a couple of years and now, as she is getting
older, needs nursing care. All of these aspects of care have been outstanding. Although she is 96, she is still active and enjoys participating in a number of the many activities on offer in the home, as well as often going out on organised trips. The care she receives is outstanding and she is very happy there. All of the management and staff, from the carers, nursing and activities staff to the admin team, housekeepers, chefs and maintenance staff are excellent. They understand my mother’s daily needs and fully meet them in a friendly and caring manner. She is happy and well cared for which gives us the family peace of mind knowing she is still flourishing in her environment and enjoying life.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, we are glad to hear all aspects of your mother's care at Highmarket House have been outstanding. Thank you for leaving such kind words and rating us 5 stars.

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Review from Martin H (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff was helpful from the day we met him, focusing on my mother's needs and making sure all requests were carried out.
The nursing and care staff were lovely and very supportive through a difficult time.
I would definitely recommend this care home for anyone looking for elderly care.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Martin, thank you very much for rating us 5 stars, it means so much, we will be sure to pass this on to our team. Thank you for your lovely words.

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Review from Angela B (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and it became impossible for her to continue to live at home safely even with support from her family and home care, reluctantly we decided the only option was for her to move into residential care. She moved into Highmarket House in March 2023, she has astonished me as to how
well she has settled into her new home, the staff are friendly and caring and have guided her into enjoying a much better quality of life, the wonderful range of activities and facilities they provide keep her engaged. She is happy and well cared for. Highmarket House is very welcoming to me and her visitors and it's great to be able to join in with her activities and have fun with her.

Reply from Caprice Geisha, Reviews Team at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience. It's lovely to hear your mother has settled in so well at Highmarket House and that you've been able to join in on the activities. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Douglas O (Husband of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the home is very good. The carers are excellent and give a personal touch. If there are any concerns they are dealt with straight away. Right from reception through all the staff you are involved in what is going on.

Reply from Caprice Geisha, Reviews Team at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Stephen S (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very professionally run care home with great facilities, and seems more like a good hotel than a care home!.
Staff are very professional, friendly and helpful.
Everyone knows their job, nothing is too much trouble.
The food is varied and of a high standard with menus like you would expect
in a good hotel.
There is a family atmosphere around this modern establishment which is all due to the quality of the staff and the surroundings.
I have no reservations in giving full marks to this home and it’s fine team

Reply from Caprice Geisha, Reviews Team at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Kay O (Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very anxious about coming into a care home since I am quite young for a resident. However, I was quickly put at ease and immediately realised all the carers, management, nurses, housekeepers and maintenance staff had a passion to look after their residents as best as possible! I could not fault
the home's inherent ethos of supporting the residents to undertake any activities that they wish to do, even to carry on studying which I do. The home encourages residents to be as independent as possible, which is something I have always liked.
The food is wonderful and the home's chefs are very accomplished. The facilities are fabulous as well.
I can honestly say, that to quote Mary Poppins, it is ''practically perfect'' in every way!

Reply from Hannah Atherley, Manager at Highmarket House

Thank you for rating Highmarket House 5 stars. We are glad to hear the team put you at ease straight away and that you enjoy the activities, food and ethos on offer at our home.

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Review from Tina G (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been caring for my mother for a number of years and in the past couple, Mum had been with me during the day, and at home at night, which was working very well. Sadly just before Christmas, it became apparent Mum was not safe at night anymore and my sister and I had to take the difficult decision
to find a safer environment for her to live. This was very hard, especially after experiencing bad homes with my grandmother. Highmarket House Care Home is like a home-from-home at a five-star hotel standard. From the start, everyone has been very friendly and helpful. Mum needed somewhere quite quickly, and this was managed so carefully from the start. Mum's care plan is reviewed with us to ensure her needs are met, not just physically but also mentally stimulating. Everyone is friendly, supportive and understanding of how emotional this is for the resident and family. I know Mum is safe and has the best care possible. Thank you Highmarket for looking after Mum.

Reply from Hannah Atherley, Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.


At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C J (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You cannot get any better than this care home. The facilities, the attentive staff, the activities and location.
My Mum loves being there and we love visiting her.
The building is big, modern and bright. It has little sitting rooms on all floors and small kitchen dining rooms too.
The admin, management
and carers are very professional and really care about the residents.

Reply from Hannah Atherley, Manager at Highmarket House

Thank you for taking the time to review us.


We really appreciate your kind words, we are delighted to hear you're happy with your experience at Highmarket House.

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Review from Alan L (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has dementia and was living at home with the help of carers suffered a burst pipe which flooded his home during the cold spell in December, this was on a Saturday morning. I rang around all good rated care homes, Highmarket House were the only one willing to accept my father on a Saturday,
even calling in staff from home to do the paperwork. My father was treated with kindness and respect from the very start, he stayed for four weeks of respite and has now become a permanent resident. I cannot praise the staff highly enough, everyone from the receptionist to the carers are friendly and helpful, nothing is too much trouble. The care my father is receiving is second to none and we are always made to feel welcome when we visit. My father particularly enjoys the activities and socialising with the carers and other residents and really enjoys mealtimes and being able to choose from the menu. My father has now settled in well and he is being looked after by the very caring staff.

Reply from Hannah Atherley, Manager at Highmarket House

Wow, thank you so much for your lovely review. The team will be delighted, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S C (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm and friendly, offering a great variety of activities and gives personalised individual resident care. Regular relative's meetings and invitations to join in with events and activities.

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Review from G S (Sister of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went into Highmarket for respite l found it very emotional putting her there as I was worried she wouldn't settle. The first couple of days she kept asking to go home and wanted to know if her mother knew she was there (our mother died 17 years ago, which is all down to her dementia). The
staff were all wonderful with her and she has really settled down there and is really happy there and I believe it is all down to the staff that are looking after her. Since she has been there she has put on weight which is all down to the good food and looks healthier.
I can't fault Highmarket and would recommend it to anyone who is thinking of putting their parents/siblings in there. I have always been welcomed there when I visited.

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Review from Sandra M (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Highmarket in June after a decline in her health meant she could no longer remain at home. She was warmly welcomed by all at the home and cared for with respect and great understanding by the staff. When visiting we were always made welcome, and the staff would advise
of any concerns that they may have. Unfortunately, she passed away early in September, the staff were very compassionate and helped us deal with the necessary arrangement. I cannot praise the staff at Highmarket enough and would willingly recommend the home.

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Review from James S (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The piano in the communal sitting area has not been regularly tuned to the piano is very out of tune. A piano tuner is required twice a year to tune the piano. The radio in the sitting room does not work and is for appearance only.

Reply from Samantha Debenham, Personal Assistant at Highmarket House

Many thanks for taking the time to review Highmarket House. The piano in the communal sitting areas was last tuned on 29th July 2022 and we look to keep this regularly maintained. The radio in the sitting room has also been checked on 12th September 2022 and is working correctly.

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Review from Christine H (Next of Kin) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Highmarket House for ten days respite. She was initially very apprehensive about going, but soon settled in. My mother was treated with the upmost kindness and care and will be going there again next month for further respite care whilst I go on holiday. I know that she will be well
looked after so I can relax and enjoy my holiday.

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Review from J W (Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely happy home, the staff are all wonderful and nothing is too much trouble. My only grumble would be the TV noise.

Reply from Samantha Debenham, Personal Assistant at Highmarket House

Many thanks for your kind words about the atmosphere and care provided at Highmarket House, we really value lovely comments such as these. Please be reassured that we regularly ensure our staff and residents are conscious of others in the home, ensuring TV volume is kept to a minimum, particularly in the evenings and on occasions when residents are resting.

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Review from Rex S (Son of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Highmarket House have treated my mother with tremendous kindness since she arrived. She has increased in function in terms of walking and looks in better health. Everything has been done properly and there are so many lovely people on the shelf. The facilities are really outstanding too.

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Review from Daphne B (Respite Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to High Market House on December 22nd 2021 for respite. He is still there 1st February 2022. For the first time in 25 years, my brother has been treated with respect compassion and all due to the wonderful team that have supported him for the past 2 months. I thank you all on behalf
of my brother and myself.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Highmarket House is calculated as follows: ( (410 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 472 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highmarket House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (104)

Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager

Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

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