
I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)



Highmarket House is a purpose-built home close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.
The Banbury home, which is currently undergoing a refurbishment, has many luxury facilities for residents...
Care Provided by Highmarket House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Highmarket House for full pricing details and T&Cs.
Contact Highmarket House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Francesca Cowley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (71)
Parking
- Parking on-site
Highmarket House Reviews (164)
Highmarket House has a Review Score of 9.8 (9.830) out of 10, based on 34 reviews in the last 2 years.
Over all time Highmarket House has 164 reviews.
Staff were always welcoming, helpful , attentive, offering useful advice. The duty care team did their utmost to give mum excellent care , for which we are very grateful.
A million thanks from all the family and highly recommend this care home to others.
Thank you very much for taking the time to leave us feedback about your experience.Thank you so much for such a detailed and kind review. It was great to see the engagement in activities and such a positive experience was had. We really appreciate you taking the time to share how your experience was.
My involvement with Highmarket House has been ongoing since 2019 when my mother was a resident. Nowadays it's to do with a past neighbour. We visited numerous care homes as a voluntary driver so feel confident in assessing Highmarket as one of the better homes. Staff are helpful and caring and management are always ready to listen and advise if needed.
Thank you very much for taking the time to leave us feedback about your experience.We are so pleased you feel that we stand out amongst other visits you have made, thank you for your kind comments.At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
From the time my husband came into Highmarket he has been looked after very well. Just walking through the door, a happy greeting from all receptionists, the nurse on duty and all the carers, they seem to go that extra mile to make sure my husband is comfortable. The reason for the low mark on food, he doesn't like some food, but they always give him another choice.
Thank you very much for taking the time to leave us feedback about your experience.We are so pleased you feel welcomed, and enjoy the atmosphere of the home. Thank you for your kind comments.
I am delighted with everything about Highmarket House. The care my mum receives is exceptional - very caring, well trained and dedicated staff. The entertainment is varied and inclusive. I had and will continue to recommend Highmarket House to friends who are considering similar care for their relatives.
Thank you so much for your feedback. It is great that you enjoy our activities and thank you for your continued recommendations. Thank you for taking the time to give us this feedback.
Always a friendly greeting, lovely communal areas that are kept clean, staff are always polite and helpful. Feel safe in the knowledge that my mum is in safe and caring environment.
Thank you very much for taking the time to leave us feedback about your experience.We are so pleased to read such a positive review, and glad you feel that the care team are of the highest standard. Thank you.
We get constant updates about my mum and they are always going above and beyond for her.
We visit daily and can see she's very well cared for as well as the other residents.
She takes part in the activities and has been on many day trips with the home.
Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for all the comments about our team.
I have found all staff to be very friendly and helpful. It has given me peace of mind to know everything possible has been done for my aunt.
Thank you for your kind words. We are thrilled that the resident wanted to stay with us. We hope to continue to provide this level of service to ensure you continue to feel this way about Highmarket House.
I can honestly say I have never felt so welcomed in my life, I was so worried and all the staff were so kind, they went above and beyond. My mum loves being here and the change in her is unbelievable, doing things and so happy. I am so very grateful both my mum and my life feels so much better. Thank you from the bottom of my heart.
Thank you so much for your kind review. We will always strive to be as kind and caring as we can to our residents so this feedback is really lovely to receive. Thank you for all your kind words. We are glad you are so happy with your experience at Highmarket.
Very pleased with the standard and professionalism of all staff. They treat my wife with respect. She feels very comfortable in Highmarket House. Also, the management are very helpful and supportive.
Thank you very much for taking the time to leave us feedback about your experience. We are grateful that you feel the staff and management are helpful. We are very pleased to hear that your experience with us has been a positive one.
Staff are incredible - from the manager, through to the carers and nursing team, housekeeping and maintenance. Kind, efficient but with a sense of humour. My mother, left on her own for a year after my father died, said repeatedly that she knew she was in the right place. And whilst they are fabulous to the residents, I was touched by how kind the staff were to me too.
I was encouraged to pop in and have lunch - you're not made to feel in the way but are welcomed. And when I had my dog with me (pet therapy really does seem to work), another table was set in one of the other reception rooms. Food was generally excellent with a good choice. The coffee shop at the front is a lovely idea - a destination and change of scenery and offers a great choice.
The wonderful facilities team organised much appreciated great trips out such as Crufts and Cadbury's world.
Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are really pleased you feel that this has been...
My dad went to stay at High Market House after a six week stay in hospital. We chose High Market as when we visited it just felt so homely and welcoming. The staff are lovely, the place is immaculate and the residents are very well cared for. Dad has dementia and when he arrived at High Market House he was a shadow of himself and extremely weak. Since moving there he has become so much stronger and healthier. He is well looked after by friendly staff that spend time with them. When visiting it feels like one big family in the dining room/lounge area which is nice. They serve a variety of healthy meals and always offer some to the family. It was a tough decision moving him to a care home but now we are so glad that we did as he is a much happier and stronger person surrounded by lovely friendly people.
Thank you very much for taking the time to leave us feedback about your experience. We are very pleased to hear that your experience with us has been a positive one. We are glad you feel the staff and food are positive experiences for yourself and our residents and we are happy that you feel satisfied with the services. We appreciate your highly positive feedback.
My mum is settling in well and the staff are very friendly and attentive. We are made to feel genuinely welcomed when we visit and encouraged to make use of the lovely coffee shop area. The residents rooms are cosy and cheerful. Mum loves being taken into the garden and hearing the birds singing. We definitely made the right decision for Mum by choosing Highmarket House.
Hi Sarah, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
As a family, we are very happy to spend time with Mum in the cafe and gardens or finding new delights for her grandchildren in the hobby room. There are also fun events that everyone is welcome to join in with.
Mum now has a new love of food! She always mentions how much she enjoys everything she eats.
I am content that Mum is getting the best care which is very reassuring during such a difficult time.
This is lovely to read, thank you so much for your feedback and positive feedback and for taking the time to leave such thoughtful comments regarding our staff at Highmarket House.
I was impressed with the home during my initial inspection and the staff were very friendly.
My stepdad has stayed here a number of times now, usually for a couple of weeks at a time to allow me a break, as I gave up work to care for him with dementia.
The rooms are always clean and tidy and I feel he is well cared for while he's there.
When I go to collect him he is always calm and settles in well.
The staff are all helpful and caring towards residents and family members.
Keep up the good work!
Many thanks the Care UK team.
I planned a trip to the UK, from where I live in New Zealand, that would allow me to visit my aunty. I had been following her involvement in activities at Highmarket via your social media page. It has been so lovely to see what she had been up to. My actual visit was wonderful. I was very happy to see her room was so welcoming and pleasant to spend time in. We had a wonderful lunch together and staff members were accommodating and helpful. I'm grateful to have been able to spend time with her and to see her happy. I love the photo that we took together. Her cheeky smile and bright eyes make my heart skip a beat as she reminds me of my mum. Love her to bits. Thank you for taking such care of her and celebrating her gorgeous, cheekiness.
Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we are glad you feel that our activities have a positive impact and that you have had a positive experience on your visit. Thank you so much for your kind words.
It was good to see some new pictures and furniture around the hallways and reception. My mum did comment that it made a nice change. I was surprised she had noticed. That’s a good sign!
The home as usual was buzzing with activity. A group of school children were visiting and there was lively music playing on the jukebox.
The activities team come up with some amazing, fun and current ideas for the residents should they wish to join in.
I noticed Mum has a banana milkshake instead of plain water with her medication to help add to her protein intake. Good idea.
Highmarket House has been my mum's home for almost 6 years. The management team at the present time in my opinion is the best it’s been.
Hi, thank you so much for your lovely words, it really does mean everything to us at Highmarket House.
I have relatives in both the dementia unit and the nursing care unit and both are receiving a fabulous level of care. It’s such a relief to know they are being so well looked after. Staff are all fantastic, the activities all seem like fun and the food always looks lovely. A great care home!
Hi, we really appreciate your fantastic feedback and taking the time out to write your review.
My mother spent the last three years of her life in Highmarket House. The staff were amazing and loving. As a vegetarian, my mother was served a very good variety of dishes. I want to thank everyone there for their hard work and good humour. Perhaps a more varied selection of entertainment provided especially in the cinema.
Thank you for rating Highmarket 5 stars and for your comments about our staff and tasty food, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Lifestyle at Highmarket is very important to us, we do offer a range of activities...
It was lovely to see everyone participating as a community and having fun!
We are glad you enjoyed our quiz evening, thanks for your lovely feedback.
Lovely place, clean, nice decor and many places to sit with your loved one. So friendly and caring. They have so many events for the residents and they have such a great time. I would highly recommend anyone to be here.
Hi Mandy, thank you for rating Highmarket five stars and recommending our home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Highmarket House.
Accreditations
There are no accreditations posted yet for Highmarket House.
Meet the Team (1)

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.
Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.
Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at
Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.
I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!
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