Highmarket House

North Bar Place, Banbury OX16 0TD
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9.9 151 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Highmarket House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1703
  • Self-Funded Residential Dementia Care: from £1798
  • Self-Funded Nursing Care: from £1968
  • RESPITE Self-Funded Residential Care: from £1913
  • RESPITE Self-Funded Residential Dementia Care: from £2008
  • RESPITE Self-Funded Nursing Care: from £2178

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Francesca Cowley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • Parking on-site

Highmarket House Reviews (151)

9.9

Highmarket House has a Review Score of 9.9 (9.864) out of 10, based on 40 reviews in the last 2 years.
Over all time Highmarket House has 151 reviews.

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Total of 151, showing 21-40
Review from Vince A (Son of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted somewhere for my stepdad to stay for respite.
I was impressed with the home during my initial inspection and the staff were very friendly.
My stepdad has stayed here a number of times now, usually for a couple of weeks at a time to allow me a break, as I gave up work to care for him with
dementia.
The rooms are always clean and tidy and I feel he is well cared for while he's there.
When I go to collect him he is always calm and settles in well.
The staff are all helpful and caring towards residents and family members.
Keep up the good work!
Reply from Michaela Jones, Home Manager at Highmarket House
Thank you for your time, and we look forward to hearing from you. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with…read more
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Review from Sue K (Niece of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I planned a trip to the UK, from where I live in New Zealand, that would allow me to visit my aunty. I had been following her involvement in activities at Highmarket via your social media page. It has been so lovely to see what she had been up to. My actual visit was wonderful. I was very happy to see
her room was so welcoming and pleasant to spend time in. We had a wonderful lunch together and staff members were accommodating and helpful. I'm grateful to have been able to spend time with her and to see her happy. I love the photo that we took together. Her cheeky smile and bright eyes make my heart skip a beat as she reminds me of my mum. Love her to bits. Thank you for taking such care of her and celebrating her gorgeous, cheekiness.
Reply from Michaela Jones, Home Manager at Highmarket House
Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we are glad you feel that our activities have a positive impact and that you…read more
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Review from A C (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having been on holiday for 10 days I called in to see my mum and take her out for a drive. It was lovely to hear from the staff a little resume of how Mum had been whilst I was away. The staff really do know my mum very well and are aware of all her individual likes and dislikes.
It was good
to see some new pictures and furniture around the hallways and reception. My mum did comment that it made a nice change. I was surprised she had noticed. That’s a good sign!
The home as usual was buzzing with activity. A group of school children were visiting and there was lively music playing on the jukebox.
The activities team come up with some amazing, fun and current ideas for the residents should they wish to join in.
I noticed Mum has a banana milkshake instead of plain water with her medication to help add to her protein intake. Good idea.
Highmarket House has been my mum's home for almost 6 years. The management team at the present time in my opinion is the best it’s been.
Reply from Hannah Atherley, Reviews Team at Highmarket House
Hi, thank you so much for your lovely words, it really does mean everything to us at Highmarket House.
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Review from M L (Cousin of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have relatives in both the dementia unit and the nursing care unit and both are receiving a fabulous level of care. It’s such a relief to know they are being so well looked after. Staff are all fantastic, the activities all seem like fun and the food always looks lovely. A great care home!
Reply from Hannah Atherley, Reviews Team at Highmarket House
Hi, we really appreciate your fantastic feedback and taking the time out to write your review.
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Review from H M (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last three years of her life in Highmarket House. The staff were amazing and loving. As a vegetarian, my mother was served a very good variety of dishes. I want to thank everyone there for their hard work and good humour. Perhaps a more varied selection of entertainment provided
especially in the cinema.
Reply from Samantha Debenham, Reviews Team at Highmarket House
Thank you for rating Highmarket 5 stars and for your comments about our staff and tasty food, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been…read more
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Review from Dawn T (Sister of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great quiz night at Highmarket House, for family, friends and residents. The curry menu produced by the chef was absolutely amazing!
It was lovely to see everyone participating as a community and having fun!
Reply from Hannah Atherley, Reviews Team at Highmarket House
We are glad you enjoyed our quiz evening, thanks for your lovely feedback.
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Review from Mandy A (Friend of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place, clean, nice decor and many places to sit with your loved one. So friendly and caring. They have so many events for the residents and they have such a great time. I would highly recommend anyone to be here.
Reply from Hannah Atherley, Reviews Team at Highmarket House
Hi Mandy, thank you for rating Highmarket five stars and recommending our home.
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Review from W B (Daughter of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so lucky to have found Highmarket House for Mum! She has now been there for several years. Every member of staff who works there is exceptional in the passion and care that they give to each and every resident. The atmosphere is welcoming and happy and you are always greeted by every member of
staff, as is Mum. Admittedly, it took Mum a little while to settle in as she was not ready to let go of her independence, despite it being very apparent she needed care after covid lifted. The patience and kindness that the staff show to Mum is second to none. She has joined in activities from the start. The food is delicious (thanks to the talented chef!) and Mum enjoys varied delicious meals daily and of course the cakes! The staff are always there to chat to and answer questions and Mum loves the variety of activities and staff there. Thank you to every single member of staff for all you do!
Reply from Hannah Atherley, Reviews Team at Highmarket House
Thank you very much for your kind words, it really does mean the world to the whole team. We are so happy that you found Highmarket House too!
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Review from Kevin H (Son of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Highmarket House for nearly 3 years. From the moment she first moved in, the staff went out of their way to make her and us feel welcome.
We have regular updates and are kept fully informed of how things are going at all times.
The standard of cleanliness is also amazing.
Mum’s room is immaculate, along with her clothes and personal hygiene. She even gets regular visits to the hairdresser, as well as having manicures.
We can’t thank the staff enough for their care, compassion and kindness.
Reply from Reviews Team at Highmarket House
Thank you very much for your kind words.
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Review from P W (Wife of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family would highly recommend Highmarket House. Their care and respect given to my husband was second to none. The support myself and family received was wonderful at such a difficult time. Thank you to everyone. The facilities and rooms we all clean and homely. Thank you again.
Reply from Hannah Atherley, Reviews Team at Highmarket House
Hi, at Highmarket House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Julie S (Great-Niece of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt is a resident, we were worried about her for the last 10 years as she is very independent, but had a fall and we had to get her sorted, I've been really happy with the care she gets at Highmarket House the staff are always happy to chat about my aunt's care and give good advice for her
needs. My aunt is very set in her ways and the carers are very patient with her. She is very well looked after, and all the activities that go on at Highmarket House are fantastic, I like to see the pictures on the social media page.
Reply from Hannah Atherley, Reviews Team at Highmarket House
Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear you are happy with the care and lifestyle your greataunt is receiving.
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Review from Alison R (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Highmarket House for 18 months now and we can't believe how quickly she settled in and became part of "the family. " The staff are wonderful, the activities are amazing and there is always a friendly atmosphere no matter how busy they are. Can't fault it and have recommended
it to friends who have also been looking for care for their loved ones.
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Review from Chloe N (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Highmarket, all the staff go above and beyond for their residents. Nothing is any trouble for anyone at Highmarket and all residents' needs are met exceptionally. I have nothing bad to say about Highmarket House I am pleased my mum is in their care. Activities are planned with all different
each week. Even to the office, reception and housekeeping staff, everyone is so friendly.
Reply from Michaela Jones, Home Manager at Highmarket House
Thank you very much for taking the time to leave us feedback about your experience. Thank you for such a positive, and bright review of our home.
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Review from S B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been a resident since 2020, and I've always found the staff very friendly and helpful when I visit. It seems that a lot of time and thought goes into the kinds of entertainment and activities the residents might enjoy, including trips out of the home, and I think that Dad is as happy as he can
be at this time in his life.
Reply from Michaela Jones, Home Manager at Highmarket House
Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from Nicola D (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the level of care my mum is receiving from all the lovely staff at Highmarket House. There are plenty of activities happening every week so she is able to choose the ones most suited to her.
Reply from Michaela Jones, Home Manager at Highmarket House
Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for all your kind words regarding your experience.
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Review from Lynne S (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Highmarket House (HMH) (from carers through to reception, kitchen, cleaners and laundry) are lovely. All of them appear to genuinely care about their area of work. Mum has received excellent care ever since she moved into HMH back in April 2023. The wonderful chefs go out of their way to
produce appetising meals, the launderette will get mum’s clothes washed in a nanosecond so that there is never any dirty clothing hanging around. The carers are caring as well as really cheerful. The team leaders are professional and very approachable. The overall feeling is that HMH is managed effectively. The building is light, airy and welcoming. The crafts room, cinema, along with the cafe are an added bonus. There is something for everyone. I live a few hours away, so it is great being able to bring my dog when visiting mum. I have on many occasions been able to stay and have lunch with her. All of these things are important to mum and her visiting family. Thank you.
Reply from Michaela Jones, Home Manager at Highmarket House
Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from Sharon B (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent friendly care home. Staff always go the extra mile. The manager always welcomes you and goes the extra mile to help if there is a problem.
Would recommend the home for anyone looking to reside.
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Review from Zara G (Granddaughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my nan and grandad have been to Highmarket House.
To say the care they received was outstanding just isn’t enough; I cannot put into words just how at home they made my grandparents feel aswell as our family.
Nothing was ever too much to ask, and the unit manager went above and beyond continuously
for us.
The aftercare we have received now they have both passed has been truly phenomenal.
The whole team at Highmarket House treat you like your family.
I cannot recommend them enough.
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Review from Stephen W (Son of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home since September 2023. I couldn't be more pleased with the care she receives. All of the staff are kind and very helpful in all departments. I can rest easy knowing that my mum is looked after well. Thank you.
Reply from Reviews Team at Highmarket House
Hi, thanks so much for your outstanding review, we're pleased to hear your experience is a positive one.
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Review from Oliver B (Son of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home's friendly and welcoming atmosphere has made it easy for our father to become a resident. The entire team have made his transition pleasant.
Having been at a previous care home, where the experience was not good, we were really pleased to find Highmarket House had space. The activities
here are varied, frequent and inclusive. The facilities are great and we really appreciate being able to dine with Dad.
Reply from Reviews Team at Highmarket House
Hi, thanks for your 5-star review, it really does mean everything to us! We are delighted to hear the entire team has made the transition pleasant. Thanks again.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Highmarket House is calculated as follows: ( (411 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 471 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highmarket House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

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