Highmarket House

North Bar Place, Banbury OX16 0TD
Review Us
9.9 148 Reviews
  • Highmarket House, Banbury
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The team believes that when a person moves into a care home they should be able to continue to enjoy the lifestyle that they always have – keeping busy, seeing friends. Residents can enjoy being pampered in the hair salon and enjoy great food from the chef-led kitchen team. Meanwhile you can have the peace of mind that expert care is on hand 24-hours a day, seven days a week.

Highmarket House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

Show Highmarket House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590
  • Self-Funded Residential Dementia Care: from £1680
  • Self-Funded Nursing Care: from £1830
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1890
  • RESPITE Self-Funded Nursing Care: from £2040

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Highmarket House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Francesca Cowley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (71)

Parking

  • Parking on-site

Highmarket House Reviews (148)

Total of 148, showing 21-40
9.9

Highmarket House has a Review Score of 9.9 (9.860) out of 10, based on 40 reviews in the last 2 years. Over all time Highmarket House has 148 reviews.

Overall Experience

  • 136
  • 11
  • 1
  • 0
  • 0

Date Published

148
9
17
40
108

Review from M L (Cousin of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have relatives in both the dementia unit and the nursing care unit and both are receiving a fabulous level of care. It’s such a relief to know they are being so well looked after. Staff are all fantastic, the activities all seem like fun and the food always looks lovely. A great care home!

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, we really appreciate your fantastic feedback and taking the time out to write your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three years of her life in Highmarket House. The staff were amazing and loving. As a vegetarian, my mother was served a very good variety of dishes. I want to thank everyone there for their hard work and good humour. Perhaps a more varied selection of entertainment provided
especially in the cinema.

Reply from Samantha Debenham, Reviews Team at Highmarket House

Thank you for rating Highmarket 5 stars and for your comments about our staff and tasty food, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Lifestyle at Highmarket is very important to us, we do offer a range of activities to meet the needs of residents but appreciate we could use the cinema more, we will endeavour to do this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn T (Sister of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great quiz night at Highmarket House, for family, friends and residents. The curry menu produced by the chef was absolutely amazing!
It was lovely to see everyone participating as a community and having fun!

Reply from Hannah Atherley, Reviews Team at Highmarket House

We are glad you enjoyed our quiz evening, thanks for your lovely feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy A (Friend of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, clean, nice decor and many places to sit with your loved one. So friendly and caring. They have so many events for the residents and they have such a great time. I would highly recommend anyone to be here.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Mandy, thank you for rating Highmarket five stars and recommending our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W B (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so lucky to have found Highmarket House for Mum! She has now been there for several years. Every member of staff who works there is exceptional in the passion and care that they give to each and every resident. The atmosphere is welcoming and happy and you are always greeted by every member of
staff, as is Mum. Admittedly, it took Mum a little while to settle in as she was not ready to let go of her independence, despite it being very apparent she needed care after covid lifted. The patience and kindness that the staff show to Mum is second to none. She has joined in activities from the start. The food is delicious (thanks to the talented chef!) and Mum enjoys varied delicious meals daily and of course the cakes! The staff are always there to chat to and answer questions and Mum loves the variety of activities and staff there. Thank you to every single member of staff for all you do!

Reply from Hannah Atherley, Reviews Team at Highmarket House

Thank you very much for your kind words, it really does mean the world to the whole team. We are so happy that you found Highmarket House too!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin H (Son of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Highmarket House for nearly 3 years. From the moment she first moved in, the staff went out of their way to make her and us feel welcome.
We have regular updates and are kept fully informed of how things are going at all times.
The standard of cleanliness is also amazing.
Mum’s room is immaculate, along with her clothes and personal hygiene. She even gets regular visits to the hairdresser, as well as having manicures.
We can’t thank the staff enough for their care, compassion and kindness.

Reply from Reviews Team at Highmarket House

Thank you very much for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Wife of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family would highly recommend Highmarket House. Their care and respect given to my husband was second to none. The support myself and family received was wonderful at such a difficult time. Thank you to everyone. The facilities and rooms we all clean and homely. Thank you again.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, at Highmarket House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Great-Niece of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt is a resident, we were worried about her for the last 10 years as she is very independent, but had a fall and we had to get her sorted, I've been really happy with the care she gets at Highmarket House the staff are always happy to chat about my aunt's care and give good advice for her
needs. My aunt is very set in her ways and the carers are very patient with her. She is very well looked after, and all the activities that go on at Highmarket House are fantastic, I like to see the pictures on the social media page.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear you are happy with the care and lifestyle your greataunt is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison R (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Highmarket House for 18 months now and we can't believe how quickly she settled in and became part of "the family. " The staff are wonderful, the activities are amazing and there is always a friendly atmosphere no matter how busy they are. Can't fault it and have recommended
it to friends who have also been looking for care for their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe N (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Highmarket, all the staff go above and beyond for their residents. Nothing is any trouble for anyone at Highmarket and all residents' needs are met exceptionally. I have nothing bad to say about Highmarket House I am pleased my mum is in their care. Activities are planned with all different
each week. Even to the office, reception and housekeeping staff, everyone is so friendly.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. Thank you for such a positive, and bright review of our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident since 2020, and I've always found the staff very friendly and helpful when I visit. It seems that a lot of time and thought goes into the kinds of entertainment and activities the residents might enjoy, including trips out of the home, and I think that Dad is as happy as he can
be at this time in his life.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola D (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care my mum is receiving from all the lovely staff at Highmarket House. There are plenty of activities happening every week so she is able to choose the ones most suited to her.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for all your kind words regarding your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne S (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Highmarket House (HMH) (from carers through to reception, kitchen, cleaners and laundry) are lovely. All of them appear to genuinely care about their area of work. Mum has received excellent care ever since she moved into HMH back in April 2023. The wonderful chefs go out of their way to
produce appetising meals, the launderette will get mum’s clothes washed in a nanosecond so that there is never any dirty clothing hanging around. The carers are caring as well as really cheerful. The team leaders are professional and very approachable. The overall feeling is that HMH is managed effectively. The building is light, airy and welcoming. The crafts room, cinema, along with the cafe are an added bonus. There is something for everyone. I live a few hours away, so it is great being able to bring my dog when visiting mum. I have on many occasions been able to stay and have lunch with her. All of these things are important to mum and her visiting family. Thank you.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you so much for all your kind words regarding our staff and how we are delivering care at Highmarket House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon B (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly care home. Staff always go the extra mile. The manager always welcomes you and goes the extra mile to help if there is a problem.
Would recommend the home for anyone looking to reside.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zara G (Granddaughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my nan and grandad have been to Highmarket House.
To say the care they received was outstanding just isn’t enough; I cannot put into words just how at home they made my grandparents feel aswell as our family.
Nothing was ever too much to ask, and the unit manager went above and beyond continuously
for us.
The aftercare we have received now they have both passed has been truly phenomenal.
The whole team at Highmarket House treat you like your family.
I cannot recommend them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen W (Son of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home since September 2023. I couldn't be more pleased with the care she receives. All of the staff are kind and very helpful in all departments. I can rest easy knowing that my mum is looked after well. Thank you.

Reply from Reviews Team at Highmarket House

Hi, thanks so much for your outstanding review, we're pleased to hear your experience is a positive one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Oliver B (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home's friendly and welcoming atmosphere has made it easy for our father to become a resident. The entire team have made his transition pleasant.
Having been at a previous care home, where the experience was not good, we were really pleased to find Highmarket House had space. The activities
here are varied, frequent and inclusive. The facilities are great and we really appreciate being able to dine with Dad.

Reply from Reviews Team at Highmarket House

Hi, thanks for your 5-star review, it really does mean everything to us! We are delighted to hear the entire team has made the transition pleasant. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several care homes before making the decision on Highmarket House and know that we made the right decision. As soon as you walk into the home it has a lovely homely atmosphere where all the staff are welcoming and the home is very clean and tidy and nothing is too much trouble. The home
offers everything you need and the rooms are spacious with matching furniture and furnishings and some rooms have a small garden patio. The home offers a wide range of activities to suit everyone. The staff are wonderful and very kind, caring and compassionate. The chefs offer a wide variety of food and can offer something of your choice if necessary. The staff looked after our mother very well in her last days and were by her side at all times day and night. If anyone is looking for a care home for a relative or friend then please consider Highmarket House, it is a truly wonderful place with amazing staff.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience. We are so glad you chose Highmarket House! We are delighted to hear you would recommend our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member has only been a resident for a couple of months, but in that time, we have all been very impressed with this home. The food is varied and looks great, and the rooms are clean and well-maintained. There are many activities on offer too. The staff are brilliant and all work so hard. They
understand that the small details mean a lot to the residents. Being a new resident, some teething issues have occurred, but these have been dealt with quickly and appropriately. The communication from the home to the family is amazing and feels very supportive.
The manager is always around and ensures residents’ families feel welcomed and included, so important when it’s time for a loved one to move to residential care.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, we are delighted to hear you're very happy with the home. Thank you very much for sharing your experience in all areas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra J (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Highmarket House to anyone. My dad has dementia and went to live there in April 2020, he settled quickly. He has always needed to be active, so the lovely staff in the suite have assisted him to continue with this.
The entertainment options available to the residents are varied
and well thought out, there is always something going on!
The dementia suite manager has been very supportive for our family and my dad - going over and above for him and us - he sees her as his best friend which means the world to us.
The food always looks phenomenal, the housekeeping team work very hard but is happy to chat with Dad when he's wandering. All of the care team know the residents so well, they can see what each individual needs even if they can't always communicate it.
Both myself and my family are very grateful for Dad living such a fulfilled life.
My daughter works on patient transport and has said that Care UK are by far the best home they go to!

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Sandra, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you very much for your lovely words, it means so much to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Highmarket House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Highmarket House is calculated as follows: ( (410 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 472 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highmarket House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (104)

Meet the Team (1)

Francesca

Francesca Cowley

Job Title: Home Manager

Joined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.


Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.


Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at


Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.


I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highmarket House to verify any information. View our terms and conditions. Highmarket House has an Enhanced Service - more info.