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Highmarket House

North Bar Place, Banbury, Oxfordshire OX16 0TD
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I am delighted with everything about Highmarket House. The care my mum receives is exceptionalA R(Daughter of Resident/Service User)
Highmarket House, Banbury
Highmarket House, Banbury
Highmarket House, Banbury

Highmarket House is a purpose-built home close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including short-term respite care and specialist care for people living with dementia. They also offer sensitive end-of-life care.

The Banbury home, which is currently undergoing a refurbishment, has many luxury facilities for residents...  

Care Provided by Highmarket House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,703From £1,915
Residential Dementia CareFrom £1,798From £2,022
Nursing CareFrom £1,968From £2,214
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Highmarket House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Francesca Cowley(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (71)

Parking

  • Parking on-site

Highmarket House Reviews (164)

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9.8

Highmarket House has a Review Score of 9.8 (9.830) out of 10, based on 34 reviews in the last 2 years. Over all time Highmarket House has 164 reviews.

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Showing 164 reviews matching selected criteria
Review from Christine D (Daughter of Resident) published on 23 April 2025 Submitted via Website
Overall Experience
Our mother had a wonderful two week respite stay Feb/March 2025. It gave her a much needed boost and certainly helped the family have a break from caring duties. She loved her ground floor garden room. We were really pleased that she took the opportunity to participate in the different daily activities. She still talks about them all and thoroughly enjoyed the cinema afternoons with drinks and snacks. Everyday she used the coffee shop area, chatting with residents, staff and guests. During her stay she had her hair and nails done, appreciating all the efforts from the staff. Meals were of a high standard, mum particularly liked the homemade soups and commented that the food was "5 star luxury".
Staff were always welcoming, helpful , attentive, offering useful advice. The duty care team did their utmost to give mum excellent care , for which we are very grateful.

A million thanks from all the family and highly recommend this care home to others.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.Thank you so much for such a detailed and kind review. It was great to see the engagement in activities and such a positive experience was had. We really appreciate you taking the time to share how your experience was.

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Review from B C (Friend of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

My involvement with Highmarket House has been ongoing since 2019 when my mother was a resident. Nowadays it's to do with a past neighbour. We visited numerous care homes as a voluntary driver so feel confident in assessing Highmarket as one of the better homes. Staff are helpful and caring and management are always ready to listen and advise if needed.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.We are so pleased you feel that we stand out amongst other visits you have made, thank you for your kind comments.At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Gill K (Wife of Resident) published on 10 April 2025 Submitted via Postal Card
Overall Experience

From the time my husband came into Highmarket he has been looked after very well. Just walking through the door, a happy greeting from all receptionists, the nurse on duty and all the carers, they seem to go that extra mile to make sure my husband is comfortable. The reason for the low mark on food, he doesn't like some food, but they always give him another choice.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.We are so pleased you feel welcomed, and enjoy the atmosphere of the home. Thank you for your kind comments.

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Review from A R (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card
Overall Experience

I am delighted with everything about Highmarket House. The care my mum receives is exceptional - very caring, well trained and dedicated staff. The entertainment is varied and inclusive. I had and will continue to recommend Highmarket House to friends who are considering similar care for their relatives.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you so much for your feedback. It is great that you enjoy our activities and thank you for your continued recommendations. Thank you for taking the time to give us this feedback.

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Review from Richard M (Son of Resident) published on 2 April 2025 Submitted via Postal Card
Overall Experience

Always a friendly greeting, lovely communal areas that are kept clean, staff are always polite and helpful. Feel safe in the knowledge that my mum is in safe and caring environment.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.We are so pleased to read such a positive review, and glad you feel that the care team are of the highest standard. Thank you.

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Review from R A (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
The care my mother receives is outstanding, all the care staff show lots of compassion and you can see they truly care about their residents wellbeing.
We get constant updates about my mum and they are always going above and beyond for her.
We visit daily and can see she's very well cared for as well as the other residents.

She takes part in the activities and has been on many day trips with the home.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for all the comments about our team.

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Review from S S (Niece of Resident) published on 8 January 2025 Submitted via Postal Card
Overall Experience
The resident told me she liked it at Highmarket House, she was happy to stay here. I asked her if she wanted to go home. Her reply was "Not really.".

I have found all staff to be very friendly and helpful. It has given me peace of mind to know everything possible has been done for my aunt.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you for your kind words. We are thrilled that the resident wanted to stay with us. We hope to continue to provide this level of service to ensure you continue to feel this way about Highmarket House.

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Review from Sally S (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card
Overall Experience

I can honestly say I have never felt so welcomed in my life, I was so worried and all the staff were so kind, they went above and beyond. My mum loves being here and the change in her is unbelievable, doing things and so happy. I am so very grateful both my mum and my life feels so much better. Thank you from the bottom of my heart.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you so much for your kind review. We will always strive to be as kind and caring as we can to our residents so this feedback is really lovely to receive. Thank you for all your kind words. We are glad you are so happy with your experience at Highmarket.

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Review from David F (Husband of Resident) published on 2 January 2025 Submitted via Postal Card
Overall Experience

Very pleased with the standard and professionalism of all staff. They treat my wife with respect. She feels very comfortable in Highmarket House. Also, the management are very helpful and supportive.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. We are grateful that you feel the staff and management are helpful. We are very pleased to hear that your experience with us has been a positive one.

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Review from Fiona C (Daughter of Resident) published on 14 October 2024 Submitted via Website
Overall Experience
My parents were residents between January 2023 and June 2024 when my mother died - my father, who had Parkinson's died in July 2023.
Staff are incredible - from the manager, through to the carers and nursing team, housekeeping and maintenance. Kind, efficient but with a sense of humour. My mother, left on her own for a year after my father died, said repeatedly that she knew she was in the right place. And whilst they are fabulous to the residents, I was touched by how kind the staff were to me too.
I was encouraged to pop in and have lunch - you're not made to feel in the way but are welcomed. And when I had my dog with me (pet therapy really does seem to work), another table was set in one of the other reception rooms. Food was generally excellent with a good choice. The coffee shop at the front is a lovely idea - a destination and change of scenery and offers a great choice.

The wonderful facilities team organised much appreciated great trips out such as Crufts and Cadbury's world.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are really pleased you feel that this has been...  

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Review from CERRI W (Daughter of Resident) published on 7 October 2024 Submitted via Website
Overall Experience

My dad went to stay at High Market House after a six week stay in hospital. We chose High Market as when we visited it just felt so homely and welcoming. The staff are lovely, the place is immaculate and the residents are very well cared for. Dad has dementia and when he arrived at High Market House he was a shadow of himself and extremely weak. Since moving there he has become so much stronger and healthier. He is well looked after by friendly staff that spend time with them. When visiting it feels like one big family in the dining room/lounge area which is nice. They serve a variety of healthy meals and always offer some to the family. It was a tough decision moving him to a care home but now we are so glad that we did as he is a much happier and stronger person surrounded by lovely friendly people.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. We are very pleased to hear that your experience with us has been a positive one. We are glad you feel the staff and food are positive experiences for yourself and our residents and we are happy that you feel satisfied with the services. We appreciate your highly positive feedback.

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Review from Sarah B (Daughter of Resident) published on 30 September 2024 Submitted via Website
Overall Experience

My mum is settling in well and the staff are very friendly and attentive. We are made to feel genuinely welcomed when we visit and encouraged to make use of the lovely coffee shop area. The residents rooms are cosy and cheerful. Mum loves being taken into the garden and hearing the birds singing. We definitely made the right decision for Mum by choosing Highmarket House.

Reply from Michaela Jones, Home Manager at Highmarket House

Hi Sarah, thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from A S (Daughter of Resident) published on 30 September 2024 Submitted via Website
Overall Experience
When I first visited High Market House I was struck by how welcoming and understanding the staff were. Since my mum became a resident I have been continually impressed - they go above and beyond - caring is truly at the heart of everything they do.
As a family, we are very happy to spend time with Mum in the cafe and gardens or finding new delights for her grandchildren in the hobby room. There are also fun events that everyone is welcome to join in with.
Mum now has a new love of food! She always mentions how much she enjoys everything she eats.

I am content that Mum is getting the best care which is very reassuring during such a difficult time.

Reply from Michaela Jones, Home Manager at Highmarket House

This is lovely to read, thank you so much for your feedback and positive feedback and for taking the time to leave such thoughtful comments regarding our staff at Highmarket House.

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Review from Vince A (Son of Resident) published on 16 August 2024 Submitted via Website
Overall Experience
I wanted somewhere for my stepdad to stay for respite.
I was impressed with the home during my initial inspection and the staff were very friendly.
My stepdad has stayed here a number of times now, usually for a couple of weeks at a time to allow me a break, as I gave up work to care for him with dementia.
The rooms are always clean and tidy and I feel he is well cared for while he's there.
When I go to collect him he is always calm and settles in well.
The staff are all helpful and caring towards residents and family members.

Keep up the good work!

Reply from Michaela Jones, Home Manager at Highmarket House
Thank you for your time, and we look forward to hearing from you. At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks the Care UK team.

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Review from Sue K (Niece of Resident) published on 23 July 2024 Submitted via Website
Overall Experience

I planned a trip to the UK, from where I live in New Zealand, that would allow me to visit my aunty. I had been following her involvement in activities at Highmarket via your social media page. It has been so lovely to see what she had been up to. My actual visit was wonderful. I was very happy to see her room was so welcoming and pleasant to spend time in. We had a wonderful lunch together and staff members were accommodating and helpful. I'm grateful to have been able to spend time with her and to see her happy. I love the photo that we took together. Her cheeky smile and bright eyes make my heart skip a beat as she reminds me of my mum. Love her to bits. Thank you for taking such care of her and celebrating her gorgeous, cheekiness.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience. At Highmarket House Care Home - Care UK we are glad you feel that our activities have a positive impact and that you have had a positive experience on your visit. Thank you so much for your kind words.

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Review from A C (Daughter of Resident) published on 1 May 2024 Submitted via Website
Overall Experience
After having been on holiday for 10 days I called in to see my mum and take her out for a drive. It was lovely to hear from the staff a little resume of how Mum had been whilst I was away. The staff really do know my mum very well and are aware of all her individual likes and dislikes.
It was good to see some new pictures and furniture around the hallways and reception. My mum did comment that it made a nice change. I was surprised she had noticed. That’s a good sign!
The home as usual was buzzing with activity. A group of school children were visiting and there was lively music playing on the jukebox.
The activities team come up with some amazing, fun and current ideas for the residents should they wish to join in.
I noticed Mum has a banana milkshake instead of plain water with her medication to help add to her protein intake. Good idea.

Highmarket House has been my mum's home for almost 6 years. The management team at the present time in my opinion is the best it’s been.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, thank you so much for your lovely words, it really does mean everything to us at Highmarket House.

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Review from M L (Cousin of Resident) published on 25 April 2024 Submitted via Website
Overall Experience

I have relatives in both the dementia unit and the nursing care unit and both are receiving a fabulous level of care. It’s such a relief to know they are being so well looked after. Staff are all fantastic, the activities all seem like fun and the food always looks lovely. A great care home!

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi, we really appreciate your fantastic feedback and taking the time out to write your review.

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Review from H M (Daughter of Resident) published on 15 April 2024 Submitted via Website
Overall Experience

My mother spent the last three years of her life in Highmarket House. The staff were amazing and loving. As a vegetarian, my mother was served a very good variety of dishes. I want to thank everyone there for their hard work and good humour. Perhaps a more varied selection of entertainment provided especially in the cinema.

Reply from Samantha Debenham, Reviews Team at Highmarket House

Thank you for rating Highmarket 5 stars and for your comments about our staff and tasty food, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Lifestyle at Highmarket is very important to us, we do offer a range of activities...  

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Review from Dawn T (Sister of Resident) published on 10 April 2024 Submitted via Website
Overall Experience
Great quiz night at Highmarket House, for family, friends and residents. The curry menu produced by the chef was absolutely amazing!

It was lovely to see everyone participating as a community and having fun!

Reply from Hannah Atherley, Reviews Team at Highmarket House

We are glad you enjoyed our quiz evening, thanks for your lovely feedback.

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Review from Mandy A (Friend of Resident) published on 10 April 2024 Submitted via Website
Overall Experience

Lovely place, clean, nice decor and many places to sit with your loved one. So friendly and caring. They have so many events for the residents and they have such a great time. I would highly recommend anyone to be here.

Reply from Hannah Atherley, Reviews Team at Highmarket House

Hi Mandy, thank you for rating Highmarket five stars and recommending our home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 May 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Highmarket House.

Awards / Recognitions (124)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Highmarket House.

Meet the Team (1)

Francesca Cowley
Francesca CowleyJob Title:Home ManagerJoined: 2018

As a Home Manager, I am constantly striving to make the home a better place. At Highmarket House we’re very passionate about supporting residents to live well, whether that’s delivering tailored activities, award-winning food or providing residents living with dementia namaste care, every department pulls together to support residents’ health and well-being.

Having a leadership role is a privilege, making the residents’ and teams' day is important to me. I worked for Care UK for 5 years, Care UK is an excellent care provider to work for, it’s a growing organisation focused on the delivery of quality care.

Knowing I’m making a positive impact on residents' lives is what motivates me. I’m very proud of the way the team delivers exceptional care to residents and their loved ones. It’s one big family at

Highmarket House and that’s what makes it a very special home. I’ve worked in the care sector since 2008 when I was 18 years old. I’ve worked my way up doing different roles, including Team Leader, Trainer and Unit Manager. I joined Care UK in 2018 because I’d heard good things about the organisation, and I’m very proud to be the Home Manager at Highmarket House.

I have a passion for what I do, and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Away from work, I like to spend time with my family. I like listening to music, watching TV and going to a good shop!

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