The Marbrook Centre - Cambridge

Phoenix Park, Eaton Socon, St Neots PE19 8EP

The Marbrook Centre – Cambridgeshire, is a specialist provider of neurological care and rehabilitation services. It delivers 24 hour nursing and therapy for adults with complex and long term neurological conditions, which include;

•        Stroke
•        Acquired and traumatic brain injury
•        Dementia (including early onset)
•        Spinal cord injury
•        Multiple sclerosis
•        Motor neuron disease

Its multi disciplinary team approach to rehabilitation, recovery and re-ablement, is comprehensive and goal directed, paying specific attention to health, sustaining and making relationships and having something to look forward to.

Its ethos is competence, choice and compassion; providing the best care for people living with life-changing conditions.

Its building benefits from ensuite wet rooms to all bedrooms, nine rehabilitation kitchens, a large rehab gym and a two bed transition training flat, to enable patients and their carers the space to learn the skills to get them home.

Owner: Marbrook

Person in charge: Helen Walters (Manager)

Local Authority / Social Services: Bedford Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cerebral Palsy • Challenging Behaviour • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 81

Rooms with ensuite WC: 81

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Marbrook Centre - Cambridge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Marbrook Centre - Cambridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for The Marbrook Centre - Cambridge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for The Marbrook Centre - Cambridge is calculated as follows: ( (186 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 220 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.802 Points relating to the number of positive Reviews for The Marbrook Centre - Cambridge is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 13 Reviews ÷ 16.2 Target = 0.802

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Marbrook Centre - Cambridge has a Review Score of 9.6 (9.602) from 19 Reviews


Average Ratings

  • Excellent
    17
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Marbrook Centre - Cambridge?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Marbrook Centre - Cambridge

  • Resident / Service User
    5
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

Wonderful care home for my male friend after his stroke. His philosophy was excellent and staff he has got on with them well, they have worked miracles with his bad stroke. God bless them all for what they have done.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   5 out of 5

My mother was at Marbrook during January and February 2018. She lost capacity to talk or read or reason.
The staff at Marbrook were fantastic, attending to her every need at all times.
Nothing appeared too much trouble, even baking a huge cake for her birthday.
This must be the finest rehab centre in the country.
I visited daily at all different times and I would like to state that all staff were amazing.
Very many thanks - and unreservedly recommended.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   5 out of 5

Everything satisfactory.

How likely would you be to recommend The Marbrook Centre - Cambridge? Likely

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Average Rating:   4.8 out of 5

The service and care provided by Marbrook was outstanding on all fronts, I could not have wished for a better place for my Dad to have his rehabilitation.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.9 out of 5

My experience has been great. Staff are friendly, always greet family and friends with a smile and go the extra mile to provide a good service. At times understaffed carer wise, however, the staff do a fantastic job even though at times re rushed off their feet. Food is lush, compliments to chef: Need to diet now.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.7 out of 5

If you are in need of any kind of rehabilitation you could not choose a finer place than The Marbrook Centre. Excellent buildings and facilities, first-class therapists, wonderful and smiling nurses, carers and laundry personnel and also the receptionists. You cannot do better.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   5 out of 5

Fantastic rehabilitation unit - wonderful physio and occupational therapist. I had a stoke and they taught me to live again, I can now walk with help.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.8 out of 5

My husband went into The Marbrook Centre in July on a respite basis. From the moment I walked into this bright and airy building and met the welcoming admissions team, I felt very reassured. The caring staff upstairs in The Mayfield Suite where my husband stayed were excellent. They worked together as a team supporting the residents in every way. Lots of smiles and interaction taking place in an environment which can be testing at times. Very special people doing a very special job. I highly recommend.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.6 out of 5

I was referred to Marbrook following 4 months in the hospital. During this time I experienced various level of paralysis and was being hoisted towards the end.
I arrived at Marbrook unable to walk unaided, through the support, encouragement, help and dedication of all the staff I was able to home 4 weeks later, fully independent.
In addition, the surroundings and atmosphere at Marbrook are fully conducive to recovery and rehabilitation, being calm, restful, attractive and peaceful.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.8 out of 5

Skilled teams. Lots of encouragement for everyone.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.5 out of 5

The Marbrook Centre is a purpose built facility that ticks all the boxes. What makes the centre special are its staff and the philosophy of residents first, a family of committed, positive staff with "can do" attitude throughout the organisation. Nothing is too much trouble, requests are dealt with promptly and staff are eager to learn, to help, to adapt to individual needs. From reception staff, carers, therapy staff, kitchen and housekeeping/laundry as well as referrals and management are a team who care. Thank you to all.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.6 out of 5

The Marbrook Centre provides the most up to date occupational and physio therapy that you could wish for. If you are motivated and willing to improve your well-being then the team will help you all the way to achieve the goals that you have set together.
In the three weeks that I have been here so far, I have learnt how to transfer myself in and out of bed from my wheelchair, wash 95% of myself each morning and almost dress myself unaided. Every day that you achieved the smallest improvement gives you more motivation for the next day, encouraged all the ways by the whole Marbrook team. With two paralysed legs I believe I can achieve anything here.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   5 out of 5

I am extremely pleased to be here because this is the correct place for me to get better. Everything is to my liking in my helplessness time of need. Thank you!

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.5 out of 5

What a beautiful place, but more importantly what beautiful people that work here. I have been blown away by all of the staff who are totally committed to their work. They make a difference to the relatives who can leave here knowing their relative is with people who genuinely care and want the best for the patient. Keep up the excellent work making a difference in people's lives at their time of deep need. Thank you.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   5 out of 5

The experience my husband and I have had at the Marbrook Centre has been amazing and life-enhancing.
All the staff are kind, courteous, friendly and very supportive and this includes the cleaners, the laundry staff, the carers especially so. The therapists are excellent and the management very responsive. My husband has been taught to develop and manage his body and limbs following an acute stroke.
I have been transformed from a very nervous and anxious caregiver to someone who has been trained how to care and who now feel confident in their ability to manage their husband and all the attendant equipment. Now I look forward to him coming home.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.5 out of 5

This home is on a par with expensive hotels with the exception that all the staff deal with residents with absolute care, love and professionalism. In my opinion, my wife could not be in a better home for rehabilitation. I would never hesitate to heartily recommend it.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   5 out of 5

We were looking for a local family to accommodate my 90-year-old mother, she lives in Manchester.
The Marbrook provides a first class service with excellent facilities and very friendly and attentive staff. Highly recommend.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   5 out of 5

I found I was always made welcome when entering this home. Very friendly staff.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   4.4 out of 5

My husband has recently moved into The Marbook Centre, having previously been in two other settings over the past two years as he suffers from Early Onset Dementia. The move has been very positive in every way. The centre has excellent facilities and a lovely homely atmosphere. All the staff involved with my husband's care have shown him respect and understanding and I feel his dignity has been restored. I have peace of mind that he is being cared for in the best possible way.

How likely would you be to recommend The Marbrook Centre - Cambridge? Extremely Likely

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Average Rating:   5 out of 5

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