The Marbrook Centre

I came here straight from the hospital. Having my own room and the ability to shut the door was exactly what I needed, I was able to sleep. Every single member of staff here is committed to helping you improve. Warmth and kindness in abundance, if you need these services don't hesitate, I can't thank them enough.

My brother was a resident at The Marbrook Centre for six months in 2022 following a stroke and brain surgery. The care and support he received were superb and he made progress both physically and emotionally. All staff I met were professional, caring, courteous and supportive. Thank you for all that you do.

The physio and occupational health therapists are excellent and made you feel very welcome, and my therapy has been very good and very rewarding.

I cannot fault the Marbrook Centre. My daughter had Guillain-Barré syndrome and came in on a stretcher and walked out five weeks later. The physio's and occupational therapists took the time to listen to our worries and concerns. All the care staff became like family and it was with a heavy heart we said goodbye. Without all this fantastic support, the recovery would be so much slower. The food was nutritious, tasty and freshly prepared. The room was spacious and clean and the laundry service was brilliant. I loved the tags.

I have no experience of 'management' so I feel unable to comment on the rating.

The truth is I'll miss all the team that helped me. If I need any more care there is only one place I'd like to go. Here.

I came to Marbrook having spent 3 1/2 months in hospital with an incomplete spinal cord injury as a result of a bleed on my spinal cord. I arrived at Marbrook on a stretcher totally bed-bound. I am leaving tomorrow, having spent 10 weeks here, totally independent and walking with crutches. The facilities and staff are first class, they are totally devoted to enabling everybody to reach their maximum potential. I am leaving knowing that I can and will progress further in the months to come and eternally grateful to all the people that have made this possible.

An extremely good experience. Fantastic care workers and experienced therapists.

The Marbrook is a wonderful, calm and supportive centre. My mum came in here after having a bad stroke in December 21, and the care she received was amazing. The staff, from the cleaner to the care workers, were all so lovely and friendly towards me and my mum. She received amazing care from all staff. The therapy team were outstanding. Thank you, Marbrook, for everything.

Everyone who dealt with my wife showed courtesy and respect at all times. She enjoyed her physio sessions, especially those in the gym. Unfortunately, her lung infection prevented her from going to the gym for more than two weeks. The nurses were concerned about her cough and breathlessness and reported the symptoms to the doctor, who prescribed antibiotics. The speech and language therapists worked tirelessly and very patiently with her but her cerebral impairment was severe and progress was limited.

Extremely good all round. Absolutely no complaints. I was very impressed with the facilities ad staff attitude and the work put in by all members of staff, from cleaners to managers.

I had the fortune of being accepted into the Marbrook having suffered from a stroke in July 2021. Whilst arriving in such a caring environment, during the covid pandemic came with its challenges. These were dealt with diligently (ie quarantine upon arrival). I found my experience at The Marbrook to be a critical piece of my rehabilitation journey, following my stroke. Thank you to all the care staff and support team.

Thank you to Marbrook.

The whole place has an aura of calm pleasant efficiency.

This service has been life-changing. The level of care and attention to detail from all the staff has been amazing, especially my therapy team. There are so many staff from reception all the way to the young man who brought my clothes. My only criticism would be more healthy and wholesome meals and career paths created for the young carers. It's clear to see their passion and desire for the work they do but disheartened by the senior management, it seems.

Very helpful, informative, friendly, and professional.

Very good in all aspects of care, especially over the COVID period. All staff members are kind and helpful. If not for the level of care at this place, my father would be in a terrible state now, but thanks to the level of care at The Marbrook Centre he is back to his old self again.

With both my brother and I living abroad, we set out from afar in finding a suitable 24/7 care centre once Mum was discharged from hospital early this year. Providence pointed us in the direction of The Marbrook Centre which offered all the amenities, caregiving services and much more. From the very first point of contact with The Marbrook Centre's management right through to Mum's transfer from the hospital to The Marbrook Centre's facilities - we knew we had made the right choice in Mum's best interests. Mum had a spacious, airy room to herself, with an ensuite bathroom, laundry service, excellent meals and the very best possible care Mum and we could have wished for. All the carers and management are extremely sensitive to each individual family, they exude empathy, understanding, gentleness and sympathy especially if the remainder of the family is far away. Their handling of the recent COVID-19 pandemic is exceptional. My brother and I fully endorse The Marbrook Centre and send our deepest gratitude to everybody at The Marbrook Centre.

My husband was admitted here from the hospital . He hated every moment of it and had to self-discharge for his own mental well-being. I found a severe lack of communication especially in COVID-19 where you cannot visit. When we did have the chance to visit (which may have helped him stay) offered a morning appointment only to which we had no chance of getting to. I had to reiterate that communication is the name of the game. I want to thank the laundry staff for labeling and looking after his clothes. Husband came home not having eaten properly for 3 months. I won’t be recommending this place to anybody. I’m afraid his stay was certainly not a happy one. Talking to my husband he has not been able to give me a good point on the place at all.

I can't believe the difference in my wife whilst she was at The Marbrook Centre. From going from being hoisted to walking out of the door is unbelievable. Than you Team Marbrook.