Marbrook is a truly wonderful place, full of professional caring peopleMartin M(Father of Resident/Service User)
Mum considers this to be her home now and seems very happy hereT W(Daughter of Resident/Service User)
The food is amazing, and the cakes! What can I say, be prepared to put a few pounds on in weightJackie P(Wife of Resident/Service User)
Marbrook is a truly wonderful place, full of professional caring peopleMartin M(Father of Resident/Service User)
Mum considers this to be her home now and seems very happy hereT W(Daughter of Resident/Service User)
The food is amazing, and the cakes! What can I say, be prepared to put a few pounds on in weightJackie P(Wife of Resident/Service User)
The Marbrook is a specialist provider of complex nursing services. It delivers 24-hour nursing and therapy for adults with complex and long term conditions, which include:
• Stroke
• Acquired and traumatic brain injury
• Dementia (including early onset)
• Spinal Cord injury
• Multiple Sclerosis (MS)
• Motor Neuron Disease (MND).
Its ethos is competence, choice and compassion; providing the best care for people living with life-changing conditions.
Its building benefits from ensuite wet rooms to all bedrooms, nine rehabilitation kitchens, a...
Care Provided by The Marbrook Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact The Marbrook Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Marbrook Ltd
- Private Owned
Person in charge
- Tracy Haddock (General Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Parking
- Free onsite parking
The Marbrook Centre Reviews (152)
The Marbrook Centre has a Review Score of 9.8 (9.837) out of 10, based on 25 reviews in the last 2 years.
Over all time The Marbrook Centre has 152 reviews.
From the first time I visited The Marbrook Centre I could see that my husband would be cared for. In the two weeks he was there all the staff showed respect and care but most of all they showed him love. He was protected and comforted to the end. I can't thank them enough for all the wonderful work they do.
During the all too short time my wife was at Marbrook (about a month) in the late stage of Alzheimer's disease the care and attention she received was beyond reproach. All the staff were marvellous from the management through to the nurses, carers, housekeepers, administrators and receptionists. It was a difficult time but the empathy and care shown to both my wife and myself was comforting and eased the journey we were on. The End of Life care was carried out with dignity and compassion and I am so glad my wife passed away in such a calm atmosphere at Marbrook. Thank you all so much.
Wonderful - The care staff and therapy team are simply amazing, including the housekeeping staff.
Marbrook has worked wonders for my husband over the 12 weeks he has been there. The speech, occupational and physiotherapists are so professional in their work but also very caring and kind in their approach and helped him improve very quickly. The carers are exceptional and couldn't do enough for him, along with the nurses, housekeeping and admin staff. The whole place has such a relaxed atmosphere, which is a huge asset to helping people get better. A huge thank you to you all.
The reception, admin and cleaning staff were also important and caring, looking after visitors and family and making everyone feel welcome.
Overall, I couldn't think of a better place to spend such time. Thank you to everyone at The Marbrook for your support!
My husband is very settled in the home. The staff treat him with respect. The meals are very good. The staff are helpful and caring. I was reluctant to put him in a home at first but now feel happy that he is in a safe place with lovely people to care for him.
All of your staff from the minute you walk in the door are all lovely and friendly, can't do enough for you. Especially the physiotherapy, occupational and speech therapist and all of the cooks and the ladies and gents do all the housekeeping and all of them keep an eye on all the patients, which is amazing. Five star service all the way.
I cannot thank everyone at The Marbrook for making my husband's stay so easy and good. I was so impressed by all the staff. The carers are something else, so dedicated to their jobs, making sure the patient's needs are always their priority and nothing ever too much trouble. All the therapists were amazing too. All I can say is a huge thank you to all.
The service provided was for Neurological Rehabilitation for an 8 week referral. The care and support has been outstanding. The centre is well kept and maintained. The staff are friendly and thorough in there work. Just a wonderful place.
Marbrook Centre staff are welcoming, helpful and courteous to visitors. The care provided is efficient, caring and given with dignity and smiles to the residents. The overall impression is one of excellence and a high level of quality care.
The facilities are beyond excellent but more importantly the staff are wonderful and practically family! The support care and love I have been shown is beautiful. Thank you for helping me get my life back on track! The care I have received is second to none! The staff make the effort to get to know all residents personally to help them achieve their goals. I have been supported in all aspects of rehabilitation to rebuild my life I now have the confidence to move on to the next chapter of my life!
My brother, seriously incapacitated by Parkinson's and a bad fall, has been very well cared for in The Marbrook Centre. The staff are energetic, sensitive and endlessly helpful. The food is much better than I had expected and the administrators are cheerful and friendly.
To all the lovely people who looked after my wife at the centre from August - November 2023. I was so impressed by how everyone, the carers, cleaners, nurses, physio and all the staff got on with each other and the time to look after my wife's needs. I will not forget the kindness and enthusiasm that everyone gave. I would recommend the Marbrook Centre to anyone. Thank you once again.
My husband had 8 weeks at Marbrook Centre and he could not have gone to a better place. The whole team there were fantastic. Very caring and friendly. We cannot thank them enough for the way they looked after him. He missed them all.
My husband was very impressed by the care and treatment he received from the very caring staff of all levels. Always helpful and cheerful but very professional at all times. Facilities beyond expectations. As nearest to 'Home from Home' as you could want. Wonderful people, wonderful all round. Well done to all.
Every member of staff from the cleaners to the management treated my dad with dignity, respect, care and sensitivity. All were kind, empathic and patient and were always concerned with his comfort and well-being. Often asked how we (the family) were coping too. He died calmly surrounded by a home filled with love and compassion.
I have been here for nearly seven months and from the very first day all of the staff from housekeeping, maintenance, kitchen, therapists, carers and office staff here have all been brilliant, attentive and understanding. The Marbrook Centre is like a hotel and the food is second to none. I cannot thank the staff enough, they are angels.
I came here straight from the hospital. Having my own room and the ability to shut the door was exactly what I needed, I was able to sleep. Every single member of staff here is committed to helping you improve. Warmth and kindness in abundance, if you need these services don't hesitate, I can't thank them enough.
My brother was a resident at The Marbrook Centre for six months in 2022 following a stroke and brain surgery. The care and support he received were superb and he made progress both physically and emotionally. All staff I met were professional, caring, courteous and supportive. Thank you for all that you do.
The physio and occupational health therapists are excellent and made you feel very welcome, and my therapy has been very good and very rewarding.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 October 2025Requires improvement
- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Marbrook Centre.
There are no upcoming events for The Marbrook Centre.
Awards / Recognitions (7)
- 29 Jun 2021Recipient: The Marbrook Centre
- 27 Jun 2019Recipient: The Marbrook Centre
- 17 May 2019Recipient: The Marbrook Centre
Meet the Team (9)
I’m a registered nurse and bring a wealth of experience in nursing management, service development and specialist palliative care.
Likes: Spending time with friends and family
Dislikes: Spiders and snakes
Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.
I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.
Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.
I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.
After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.
I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.
Being able to play a role in improving someone’s quality of life is why I love my job.
I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.
I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.
My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.
I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.
I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!
So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.
I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.
I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Marbrook Centre to verify any information. View our terms and conditions. The Marbrook Centre has an Enhanced Service - more info.