The Marbrook Centre

Phoenix Park, Eaton Socon, St Neots PE19 8EP
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9.9 145 Reviews
  • The Marbrook Centre, St Neots
The Marbrook is a specialist provider of complex nursing services. It delivers 24-hour nursing and therapy for adults with complex and long term conditions, which include:

•        Stroke
•        Acquired and traumatic brain injury
•        Dementia (including early onset)
•        Spinal Cord injury
•        Multiple Sclerosis (MS)
•        Motor Neuron Disease (MND).

Its ethos is competence, choice and compassion; providing the best care for people living with life-changing conditions.

Its building benefits from ensuite wet rooms to all bedrooms, nine rehabilitation kitchens, a large rehab gym and a two-bed transition training flat, to enable patients and their carers the space to learn the skills to get them home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Marbrook Ltd

Person in charge

  • Tracy Haddock (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Single Rooms with ensuite Wet Room (82)

Parking

  • Free onsite parking

The Marbrook Centre Reviews (145)

Total of 145, showing 21-40
9.9

The Marbrook Centre has a Review Score of 9.9 (9.856) out of 10, based on 29 reviews in the last 2 years. Over all time The Marbrook Centre has 145 reviews.

Overall Experience

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Date Published

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Review from Anne W (Wife of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone at The Marbrook for making my husband's stay so easy and good. I was so impressed by all the staff. The carers are something else, so dedicated to their jobs, making sure the patient's needs are always their priority and nothing ever too much trouble. All the therapists were
amazing too. All I can say is a huge thank you to all.

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Review from Trevor E (Father of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was for Neurological Rehabilitation for an 8 week referral. The care and support has been outstanding. The centre is well kept and maintained. The staff are friendly and thorough in there work. Just a wonderful place.

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Review from G S (Friend of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marbrook Centre staff are welcoming, helpful and courteous to visitors. The care provided is efficient, caring and given with dignity and smiles to the residents. The overall impression is one of excellence and a high level of quality care.

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Review from M E (Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are beyond excellent but more importantly the staff are wonderful and practically family! The support care and love I have been shown is beautiful. Thank you for helping me get my life back on track! The care I have received is second to none! The staff make the effort to get to know
all residents personally to help them achieve their goals. I have been supported in all aspects of rehabilitation to rebuild my life I now have the confidence to move on to the next chapter of my life!

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Review from Frances M (Sister of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, seriously incapacitated by Parkinson's and a bad fall, has been very well cared for in The Marbrook Centre. The staff are energetic, sensitive and endlessly helpful. The food is much better than I had expected and the administrators are cheerful and friendly.

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Review from B N (Husband of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the lovely people who looked after my wife at the centre from August - November 2023. I was so impressed by how everyone, the carers, cleaners, nurses, physio and all the staff got on with each other and the time to look after my wife's needs. I will not forget the kindness and enthusiasm that
everyone gave. I would recommend the Marbrook Centre to anyone. Thank you once again.

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Review from J J (Wife of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had 8 weeks at Marbrook Centre and he could not have gone to a better place. The whole team there were fantastic. Very caring and friendly. We cannot thank them enough for the way they looked after him. He missed them all.

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Review from S D (Wife of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very impressed by the care and treatment he received from the very caring staff of all levels. Always helpful and cheerful but very professional at all times. Facilities beyond expectations. As nearest to 'Home from Home' as you could want. Wonderful people, wonderful all round. Well
done to all.

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Review from R I (Son of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff from the cleaners to the management treated my dad with dignity, respect, care and sensitivity. All were kind, empathic and patient and were always concerned with his comfort and well-being. Often asked how we (the family) were coping too. He died calmly surrounded by a home filled
with love and compassion.

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Review from L K (Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for nearly seven months and from the very first day all of the staff from housekeeping, maintenance, kitchen, therapists, carers and office staff here have all been brilliant, attentive and understanding. The Marbrook Centre is like a hotel and the food is second to none. I cannot thank
the staff enough, they are angels.

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Review from Gillian A (Respite Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here straight from the hospital. Having my own room and the ability to shut the door was exactly what I needed, I was able to sleep. Every single member of staff here is committed to helping you improve. Warmth and kindness in abundance, if you need these services don't hesitate, I can't thank
them enough.

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Review from Joanne B (Sister of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at The Marbrook Centre for six months in 2022 following a stroke and brain surgery. The care and support he received were superb and he made progress both physically and emotionally. All staff I met were professional, caring, courteous and supportive. Thank you for all that
you do.

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Review from James G (Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at The Marbrook are excellent. The staff are all very friendly and extremely helpful, especially the office staff.
The physio and occupational health therapists are excellent and made you feel very welcome, and my therapy has been very good and very rewarding.

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Review from Faye B (Mother of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the Marbrook Centre. My daughter had Guillain-Barré syndrome and came in on a stretcher and walked out five weeks later. The physio's and occupational therapists took the time to listen to our worries and concerns. All the care staff became like family and it was with a heavy heart we
said goodbye. Without all this fantastic support, the recovery would be so much slower. The food was nutritious, tasty and freshly prepared. The room was spacious and clean and the laundry service was brilliant. I loved the tags.

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Review from Stuart G (Husband of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming, helpful and courteous.
I have no experience of 'management' so I feel unable to comment on the rating.

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Review from Robert S (Respite Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Marbrook having spent 3 1/2 months in hospital with an incomplete spinal cord injury as a result of a bleed on my spinal cord. I arrived at Marbrook on a stretcher totally bed-bound. I am leaving tomorrow, having spent 10 weeks here, totally independent and walking with crutches. The facilities
and staff are first class, they are totally devoted to enabling everybody to reach their maximum potential. I am leaving knowing that I can and will progress further in the months to come and eternally grateful to all the people that have made this possible.

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Review from Andrew S (Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were absolutely fantastic. They all respected my privacy and took their time to talk to me. My occupational therapist was outstanding, she was kind and understanding whenever I was upset. My physio took her time with me and always took me through each step. One of my carers was fantastic
and always ready to talk to me whenever she could. All the staff helped whenever required.
The truth is I'll miss all the team that helped me. If I need any more care there is only one place I'd like to go. Here.

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Review from A I (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely good experience. Fantastic care workers and experienced therapists.

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Review from Kerry C (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marbrook is a wonderful, calm and supportive centre. My mum came in here after having a bad stroke in December 21, and the care she received was amazing. The staff, from the cleaner to the care workers, were all so lovely and friendly towards me and my mum. She received amazing care from all staff.
The therapy team were outstanding. Thank you, Marbrook, for everything.

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Review from Richard N (Husband of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who dealt with my wife showed courtesy and respect at all times. She enjoyed her physio sessions, especially those in the gym. Unfortunately, her lung infection prevented her from going to the gym for more than two weeks. The nurses were concerned about her cough and breathlessness and reported
the symptoms to the doctor, who prescribed antibiotics. The speech and language therapists worked tirelessly and very patiently with her but her cerebral impairment was severe and progress was limited.

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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for The Marbrook Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for The Marbrook Centre is calculated as follows: ( (301 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 340 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Marbrook Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (9)

Tracy

Tracy Haddock

Job Title: Acting General Manager

Joined: 2016

I’m a registered nurse and bring a wealth of experience in nursing management, service development and specialist palliative care.


Likes: Spending time with friends and family


Dislikes: Spiders and snakes

Magdalena

Magdalena Swallow

Job Title: Clinical Service Manager

Joined: 2018

Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.


I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.


Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.

Emily

Emily Hart

Job Title: Service Manager

Joined: 2019

I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.

Lisa

Lisa Riches

Job Title: Clinical Service Manager

Joined: 2016

After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.

Stephen

Stephen Kirker MD FRCP FRCPI

Job Title: Consultant in Rehabilitation Medicine

Joined: 2016

I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.

David

David Whitten

Job Title: Therapy Lead

Joined: 2016

Being able to play a role in improving someone’s quality of life is why I love my job.


I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.


I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.


My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.

Lesa

Lesa McAnulty

Job Title: Chief Operating Officer

Joined: 2016

I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.


I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!


So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.

Robert

Robert Myers

Job Title: Head of Care Pathways

Joined: 2016

I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.

Aileen

Aileen Warnes

Job Title: Head of Quality and Compliance

Joined: 2017

I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Marbrook Centre to verify any information. View our terms and conditions. The Marbrook Centre has an Enhanced Service - more info.