The Marbrook Centre

Phoenix Park, Eaton Socon, St Neots PE19 8EP
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9.9 145 Reviews
  • The Marbrook Centre, St Neots
The Marbrook is a specialist provider of complex nursing services. It delivers 24-hour nursing and therapy for adults with complex and long term conditions, which include:

•        Stroke
•        Acquired and traumatic brain injury
•        Dementia (including early onset)
•        Spinal Cord injury
•        Multiple Sclerosis (MS)
•        Motor Neuron Disease (MND).

Its ethos is competence, choice and compassion; providing the best care for people living with life-changing conditions.

Its building benefits from ensuite wet rooms to all bedrooms, nine rehabilitation kitchens, a large rehab gym and a two-bed transition training flat, to enable patients and their carers the space to learn the skills to get them home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Marbrook Ltd

Person in charge

  • Tracy Haddock (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Single Rooms with ensuite Wet Room (82)

Parking

  • Free onsite parking

The Marbrook Centre Reviews (145)

Total of 145, showing 81-100
9.9

The Marbrook Centre has a Review Score of 9.9 (9.856) out of 10, based on 29 reviews in the last 2 years. Over all time The Marbrook Centre has 145 reviews.

Overall Experience

  • 128
  • 16
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Date Published

145
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Review from S K (Mother of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been to different rehabs regarding his brain injury and Marbrook was the most outstanding and the staff are amazing and kind and very respectful. They fully understand our culture and religion and were very thoughtful and helpful. I watched them with how they treated other patients, they
fully understand diversity. They are all amazing. The reception staff are fantastic. Perfect in their role.

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Review from B S (Father of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff all amazing. Wonderful greeting and very helpful reception staff who make you feel very welcomed and very kind and compassionate staff.
Marbrook best of best, 100% would recommend to family and friends.
Really helped my son on the road to recovery.

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Review from Jordan S (Resident) assisted by family/friend published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care has been amazing, everyone helpful and caring and very kind and I feel I have progressed and made a lot of good friends here.
Please thank the receptionist.
Thank you for looking after me.
Please thank everyone involved in my care and the lady who always cleaned my room 'Sorry for being messy'.
I
will miss you all.

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Review from Jack R (Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being diagnosed with SSG, my walking had degenerated to an awkward shuffle, which I could only manage for about 5 yards and I used a wheelchair. My quality of life was diminishing daily so I decided to book myself in for a few weeks.
It has been exhausting but brilliant. The intensive neurophysiotherapy
and OT course (designed specifically for my needs and goals) has been remarkably effective and was delivered by a team of highly professional and friendly therapists. My strength and functional ability have developed hugely.
The care provided has been first class with all the carers being friendly and helpful. The management/office staff have also been cheerful, helpful and friendly. So much so, that when I was feeling down due to something or other, a kind lady took the time to make me a coffee and have a natter, during which I discovered that she was the General Manager!
The whole centre is well resourced, kept impeccably clean and the rooms are very comfortable and quiet.
Fabulous!

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Review from M D (Resident) assisted by family/friend published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marbrook have made my stay here very enjoyable!
The rooms are very comfortable and spacious and the staff are always kind and willing to help. The food is prepared to a high standard and there is always plenty.
Visitors are made to feel at home including children and there are always free hot drinks
and cakes and sometimes free ice creams! A care home with a very nice relaxed atmosphere. Highly recommended.

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Review from Helen W (Wife of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband only spent three weeks in the Marbrook clinic we felt the care provided was exemplary. The staff were efficient and nurturing, making the whole family feel looked after as well as the actual patient. I would recommend this facility which in terms of 'personal touch' and quality of
staff couldn’t have been better.

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Review from Lesley M (Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I Came to the Marbrook Centre after having a brain aneurysm whilst swimming. I experienced a severe headache whilst swimming and collapsed. I awoke sometime later at the Marbrook. I had received surgery at hospital then was moved to the Marbrook Centre.
At Marbrook I received excellent care. The staff
are dedicated and friendly. I left in April able to walk and talk.

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Review from Carl T (Respite Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received here at Marbrook was exceptional. The care staff were all welcoming, caring and attentive and the physio/occupational therapy teams are absolutely brilliant and helping me to meet and exceed my goal plan way ahead of the expected dates. I came here with a wheelchair and 3 weeks
and 3 days later I am walking out of here without one. Thank you so much Marbrook for the excellent staff and the wonderful quality environment in which I have been able to complete my rehab.

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Review from Maureen N (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. Clean and tidy. Excellent staff.

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Review from Ann G (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care here is superb, the staff are fantastic and cannot thank them enough for the care and consideration they have given my father and family. Thank you.

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Review from Jason H (Husband of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place. All staff I met were friendly and professional and offered great support to my wife.

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Review from D H (Wife of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my husband's therapy was interrupted after 4 and a half weeks due to him being transferred to hosptial with pneumonia and he did not return to The Marbrook Centre.
Because of his inability to communicate (due to the stroke he suffered, leaving him with severe cognitive impairment), I
am not able to give a rating on food, as he could not express his opinion and I wasn't present at mealtimes. This also applies to activities.
I found the staff to be extremely pleasant and also very informative on the therapy that my husband was receiving.

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Review from Charlotte H (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and always tidy. Respectful of personal needs. Nice food, good food options. I would rather have white bread in the evenings instead of just brown. Lovely visiting areas, great cakes. Review night time checks as the patient didn't think he required it. The garden is beautiful.

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Review from Ged P (Son of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care centre that you get the feel of a calm, relaxed, professional and friendly environment from the moment you step through the door.
I have nothing but praise for Marbrook and cannot thank them enough for the exceptional care given to my Dad.

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Review from Clare S (Sister of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my brother had at The Marbrook, he could not have been better looked after. All staff, carers and nurses are excellent. Thank you very much. It's a shame he had to leave.

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Review from Marion C (Daughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we really couldn't fault our Marbrook experience. The help, support, kindness, understanding and patience that was shown to us all went way beyond our expectations. Every single department played a vital role in helping us through a very difficult journey in our lives.

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Review from John H (Father of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my son was only in The Marbrook for 4 days, he felt safe and happy. All the staff showed a caring nature and were really interested in his welfare.
Thanks from all of our family.

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Review from M M (Wife of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here for approximately one year and I am very happy with all his care. Carers are very attentive and caring.

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Review from Ivor W (Husband of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support for my wife is brilliant. I am always made to feel welcome by all the staff when I visit my wife.

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Review from Rosemary D (Sister-in-law of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law has been here for one year now. He has progressed better than we would ever have thought at the time he came in. The staff are all amazing and he is very happy to be here.
Amazingly, happier than he has ever been.

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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for The Marbrook Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for The Marbrook Centre is calculated as follows: ( (301 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 340 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Marbrook Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (9)

Tracy

Tracy Haddock

Job Title: Acting General Manager

Joined: 2016

I’m a registered nurse and bring a wealth of experience in nursing management, service development and specialist palliative care.


Likes: Spending time with friends and family


Dislikes: Spiders and snakes

Magdalena

Magdalena Swallow

Job Title: Clinical Service Manager

Joined: 2018

Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.


I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.


Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.

Emily

Emily Hart

Job Title: Service Manager

Joined: 2019

I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.

Lisa

Lisa Riches

Job Title: Clinical Service Manager

Joined: 2016

After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.

Stephen

Stephen Kirker MD FRCP FRCPI

Job Title: Consultant in Rehabilitation Medicine

Joined: 2016

I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.

David

David Whitten

Job Title: Therapy Lead

Joined: 2016

Being able to play a role in improving someone’s quality of life is why I love my job.


I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.


I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.


My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.

Lesa

Lesa McAnulty

Job Title: Chief Operating Officer

Joined: 2016

I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.


I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!


So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.

Robert

Robert Myers

Job Title: Head of Care Pathways

Joined: 2016

I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.

Aileen

Aileen Warnes

Job Title: Head of Quality and Compliance

Joined: 2017

I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.

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