Marbrook is a truly wonderful place, full of professional caring peopleMartin M(Father of Resident/Service User)
Mum considers this to be her home now and seems very happy hereT W(Daughter of Resident/Service User)
The food is amazing, and the cakes! What can I say, be prepared to put a few pounds on in weightJackie P(Wife of Resident/Service User)
Marbrook is a truly wonderful place, full of professional caring peopleMartin M(Father of Resident/Service User)
Mum considers this to be her home now and seems very happy hereT W(Daughter of Resident/Service User)
The food is amazing, and the cakes! What can I say, be prepared to put a few pounds on in weightJackie P(Wife of Resident/Service User)
The Marbrook is a specialist provider of complex nursing services. It delivers 24-hour nursing and therapy for adults with complex and long term conditions, which include:
• Stroke
• Acquired and traumatic brain injury
• Dementia (including early onset)
• Spinal Cord injury
• Multiple Sclerosis (MS)
• Motor Neuron Disease (MND).
Its ethos is competence, choice and compassion; providing the best care for people living with life-changing conditions.
Its building benefits from ensuite wet rooms to all bedrooms, nine rehabilitation kitchens, a...
Care Provided by The Marbrook Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact The Marbrook Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Marbrook Ltd
- Private Owned
Person in charge
- Tracy Haddock (General Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Parking
- Free onsite parking
The Marbrook Centre Reviews (152)
The Marbrook Centre has a Review Score of 9.8 (9.837) out of 10, based on 25 reviews in the last 2 years.
Over all time The Marbrook Centre has 152 reviews.
I have nothing but praise for Marbrook and cannot thank them enough for the exceptional care given to my Dad.
I am very happy with the care my brother had at The Marbrook, he could not have been better looked after. All staff, carers and nurses are excellent. Thank you very much. It's a shame he had to leave.
As a family, we really couldn't fault our Marbrook experience. The help, support, kindness, understanding and patience that was shown to us all went way beyond our expectations. Every single department played a vital role in helping us through a very difficult journey in our lives.
Thanks from all of our family.
My husband has been here for approximately one year and I am very happy with all his care. Carers are very attentive and caring.
The care and support for my wife is brilliant. I am always made to feel welcome by all the staff when I visit my wife.
The facilities are amazing and make the patient feel as comfortable as possible.
Everything is really good.
Amazingly, happier than he has ever been.
The care my dad received was brilliant. The receptionist always greeting you with a smile. The carers always using my dad's name. Nothing was any trouble for the carers. Dad was treated with respect and kindness as an individual. Everyone, including cleaners/laundry was very friendly. The physios, occupational therapist and their assistant, along with speech therapists are miracle workers. So encouraging, patient and respectful. The only slight area for improvement - nurses and their communication.
Therapy staff (physio, OT, SLT) very good.
Food adequate.
Absolutely everyone has been brilliant. What I liked most was how everyone always greeted my husband by his name. This does make a difference. I haven't met anyone who has not been cheerful, courteous and kind. I think my husband has been quite happy here and has had a rapport with all the staff.
My dad seems to be settling in well. The staff are all great with dad and give us support too. Thank you for all your great work and kindness, everyone is wonderful.
Not able to move, eat or drink.
The staff carry out the care plan.
The staff are very caring and looked after mum really well. We are always made to feel welcome when we visit and they keep us informed of any issues or concerns. Mum considers this to be her home now and seems very happy here.
We built up a good relationship with all the staff at Marbrook. Both I and they would agree he was a challenging resident but he was shown dignity and respect at all times, he became very settled there and all staff were loving in their care and respect towards him. They are all an asset to Marbrook.
My son came in here unable to do anything for himself. The staff have been fantastic in helping him in his recovery.
The physio, OT, carers, reception staff have all been so kind, helpful and the amount of helpfulness is outstanding.
They have helped my son get ready for the next stage in his life.
From the very first day of my mother's stay, I found all the staff from reception to housekeeping always have a smile and a kind word. Mum has benefitted so much from her stay here. I would like to thank all the staff for their support over the last 6 weeks.
The physio and OT Team are simply nothing short of superb!! They made all the difference to my recovery.
I think the centre and the staff are brilliant no faults.
Just brilliant. Physio brilliant.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 October 2025Requires improvement
- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Marbrook Centre.
There are no upcoming events for The Marbrook Centre.
Awards / Recognitions (7)
- 29 Jun 2021Recipient: The Marbrook Centre
- 27 Jun 2019Recipient: The Marbrook Centre
- 17 May 2019Recipient: The Marbrook Centre
Meet the Team (9)
I’m a registered nurse and bring a wealth of experience in nursing management, service development and specialist palliative care.
Likes: Spending time with friends and family
Dislikes: Spiders and snakes
Having worked in the care sector as a registered nurse for over 14 years, I have gained experience in numerous nursing homes including a primary care setting.
I am extremely passionate about delivering high standards of care to residents living with a long term neurological condition, a spinal cord injury or dementia.
Leading by example with a hands-on approach, I aspire to demonstrate great skill and compassion with residents whilst exemplifying integrity with my team.
I started my career in health and social care at the tender age of 17 and have since worked in a range of settings including supporting those living with dementia, mental health issues, neurological impairments, autism and learning disabilities. Person-centred care is at the heart of all that I do and I’m passionate about my team promoting quality of life for all residents here at The Marbrook Centre. I know that there is no single approach that is the right way for every individual, I firmly believe in the ethos ‘no decision about me, without me’ and I embed this into the core of any decisions made.
After qualifying as a nurse in 1999, I worked in Critical Care before starting at Marbrook as a Senior nurse in 2016. I am passionate about providing the best care experience for our residents at Marbrook.
I bring twenty years of experience providing medical input to rehabilitation Multi-Disciplinary Teams, treating people with neurological disabilities and limb loss.
Being able to play a role in improving someone’s quality of life is why I love my job.
I qualified as a physiotherapist in 2007 and since then have worked in a variety of settings including large teaching hospital and a specialist rehabilitation center.
I enjoy building relationships with individuals and their families and really getting to know the person, what is important to them and what it is that they want from their rehab here at Marbrook.
My role as the Therapy Lead is to support staff, individuals and their families to ensure the provision of high quality person centered rehabilitation.
I love my job! In a nutshell, I am here to look after everyone and to ensure Team Marbrook has the best tools to do their jobs. So, what are these tools? Well, in the toolbox is good training and support, a nice environment, the best equipment, clear leadership and the remaining space in the toolbox is filled with care and compassion.
I’m a nurse by training, albeit a moderately old one, having qualified in 1985! Since I qualified I have followed the management, rather than the clinical path. I also spent 5 years as a care home inspector in the 90s where I saw the good, the bad and the ugliest of care services!
So, back to why I love my job. I see people every day who have experienced life changing injuries and health challenges. They and their families are truly extraordinary people; their strength, optimism and motivation to be the best they possibly can be, is an amazing thing to share in. This is a constant reminder to me to make every day count, value what I have and not to complain or worry about things I don’t! The icing on the cake is to witness Team Marbrook supporting people on these difficult and challenging journeys with such care and compassion. I am one happy bunny.
I have lots of experience of building new services and care partnerships in the NHS, Charity and Private sectors. My role is to enable all those who could benefit from our rehabilitation skills, a clear care pathway to us.
I have been a qualified nurse for over 20 years. I love supporting individuals to achieve their full potential in life. I am at my happiest knowing that residents are safe and experiencing good quality care. I enjoy working as part of a team and ensuring that systems and processes are in place to allow our residents to flourish.
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