Oak House

36 Oak Street, Netherton, Dudley DY2 9LJ

Owner: Just Us Care Ltd

Person in charge: Adam Brinton-Williams (Manager)

Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 4 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cerebral Palsy • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Profound & Multiple Learning Disabilties • Speech Impairment • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): British Sign Language

Single Rooms: 4

Shared Rooms: 0

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Oak House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Oak House has a Review Score of 9.1 (9.083)

The Review Score of 9.1 (maximum of 10) for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Oak House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Oak House is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Oak House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 0.8 positive Reviews (4 registered maximum number of service users ÷ 5). 2 Reviews ÷ 0.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak House

  • Sister of Resident/Service User
    2
  • Niece of Resident/Service User
    1

I would recommend Oak House care home. My sister has Down's Syndrome and is very happy to attend for respite. The staff are wonderful and caring, the manager goes out his way to make sure she gets the right kind of care. I can go on holiday and have no worries. Now I've found this care home, I wouldn't know what to do without you.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother has been a resident here for a few weeks now and I cannot recommend them enough.
He is a vulnerable adult who had been exploited by others and was generally struggling with life.
It breaks my heart to admit it but he was a broken man.
The support he has received has been amazing. They are slowly building him back again and it's amazing to see. For the first time in years, he is happy, settled and safe.
The manager and the team assist with everything, from liaising with social services (a godsend as I live so far away) to helping my brother learn the basics of taking care of himself.
They're always there to talk if you need anything and very knowledgeable, but most of all, they really do care. You can see it clearly that the residents aren't just residents, they have a great relationship with them and are so close, they're practically an extension of our family.
I cannot recommend them enough for the first time in years I can see hope, not fear for my brothers future and for that I'm grateful.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Absolutely cannot fault the care that these men give to my uncle. He has dementia and challenging behaviour and these people know how to control the situation. They sit down and listen to what the users have to say. The food is lovely and they also give the relatives a drink for not only the service user but their family as well. The manager who runs the house is very friendly and will go out of his way to do what is needed from the family as well as the person staying at the house. Nothing is ever too much trouble. I would recommend this place to anyone who needs to go into full-time care especially those with challenging behaviour.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Dominic Brinton-Williams, Responsible Individual at Oak House responded to this review on 08 Dec 2016:

Hi Laura,
Thank you for your kind words. It means a lot to us, not only as providers but also as individuals to know that we are providing a good service to your uncle. We strive every day and will continue to ensure that the care we provide to our service users is nothing short of excellence. I will ensure that I discuss this review with the home manager (Adam) and the rest of the staff team. Thank you again for taking the time to leave this review, as we have always said, if there is anything else we can help you or your family with, please do get in touch. Looking forward to seeing you again in the near future.

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