What types of Care is Oak House registered for?

Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Oak House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak House to the centre of Dudley?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Oak House care home, 36 Oak Street, Netherton, Dudley, West Midlands DY2 9LJ

Review from M F (Daughter of Resident) published on 5 July 2022 Submitted via Website • Report

Overall Experience

It was a difficult time for our family. Mom had deteriorated so rapidly going into hospital and subsequently being transferred to Oak House under the care of the team. The care and attention our mother received were exemplary. The support given to the family in explaining what was happening gave us

great reassurance that she was receiving the best care possible, and as the end neared with the family staying through the night, the team supported the family throughout. One member of staff (the little gem), could have been considered as a member of our family in the way he used his experience to get us through the most difficult time. We are indebted to the whole of the Oak House team that gave our mother/grandmother/great-grandmother lasting dignity.

Reply from Adam Brinton williams, Director of care at Oak House

Thank you so much for taking the time to publish this review. It is so heartwarming to read and to know you felt so supported through such a difficult time.
I keep saying it, and I’ll say it a million times more, it was a true privilege to have been given so much trust to look after such a beautiful person and to support your wonderful family
You will always be regarded as family to us; we are always here for you/visit anytime.

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Review from S H (Grandson of Resident) published on 27 June 2022 Submitted via Website • Report

Overall Experience

Everyone at the care home where great welcoming and compassionate during my Nans stay .
They made what was a different time for the whole family earlier knowing that my nan was never on her own.
We are all thankful for the staff's support and love shown throughout our visits and to the care of my

nan.
Many thanks.

Reply from Adam Brinton-williams, Director of care at Oak House

Thank you so much for your review we are so grateful to you and your kind family for taking the time out to provide us with a review as you can imagine word of mouth and reviews help us to help more families in need
We’re so humbled and honoured to have been able to help with your nan in her final journey and to support your family in your sad time.
Please visit us anytime you will be most welcome.

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Review from Lorraine H (Relative of Resident) published on 27 June 2022 Submitted via Website • Report

Overall Experience

I can't recommend this care home enough. The owners took it upon themselves to take on our very poorly Nan to nurse her during her last weeks of life. The staff at Oak House worked around the clock to make sure she was lovingly cared for. We were also treated with such kindness and it was like we were

a part of their big happy family.
The staff couldn't do enough for us.
The professionalism and the way they dealt with the passing of our Nan was truly remarkable, their attention to detail and always thinking two steps ahead.
Special mention to the one staff member, what a little gem he is, and an absolute credit to Oak House. He spent extra time at the home outside his working hours to sit with Nan, together with the owners.
Also Thank you to two staff members for being there for us too, and the rest of the team, each and every one of you are amazing.
If you ever need somewhere special for your loved one to go to, this really is the place. A big shout out to Lee for keeping us all going.

Reply from Adam Brinton-williams, Director of care at Oak House

I don’t know what to say to this review it is beautiful and so heart warming.
The staff most certainly went above and beyond our normal expectations and did so with such care and compassion stayed over contractual hours and took it in turns with owners and managers to choose to remain ever present and our chief tea maker of course never left her or your side out of love and choice.
You will always be welcome as you all remain a branch on our family tree forevermore.
Thanks once again.

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Review from Lee H (Grandson of Resident) published on 27 June 2022 Submitted via Website • Report

Overall Experience

I don't post much, however I have to say the team that make up this care facility are truly great, thoughtful and sincere.
They supported all of our family during the passing of our dear Nan till the very last minute.
Such kind people and to be honoured by us all.
Thank you all and bless you.

Reply from Adam Brinton-williams, Director of care at Oak House

Thank you very much for your review I’m very glad you did choose to post on this occasion it really does help us to help more families as they will be able to see real reviews from real families and showcase the work and dedication we provide each and every day
You are more than welcome to visit us anytime you will always remain a member of the family now.

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Review from Jordan H (Great-grandson of Resident) published on 27 June 2022 Submitted via Website • Report

Overall Experience

My great grandmother spent her last few weeks at this beautiful care home.
I couldn't have chosen a better care home for her, and would recommend the home to anyone.
The staff were all so loving and caring towards my great Grandma and we're so respectful.
We were also treated so well and could visit

any time we needed too, which is what we needed to fit in with our jobs.
Thank you so much to all the staff all of you are amazing.

Reply from Adam Brinton- williams, Director of care at Oak House

Wow, what a review thank you so much our staff are all so overwhelmed with the lovely words written as are we it really was a privilege to have been trusted enough to meet the care needs of your great-grandma and we’re so glad you all feel we did this well
Please visit us anytime you would be most welcome.

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Review from Rhys H (Great-grandson of Resident) published on 27 June 2022 Submitted via Website • Report

Overall Experience

What a wonderful care home this was for my Great Grandmother who was tenderly cared for, was a hard time for all our family as our great grandmother was here for her last few weeks of her life, and passed away at the home.
The carers would sit with her whilst we were at work and we were welcomed into

the home from day one.
A great place. if you need somewhere for your loved ones to be cared for then you will not be disappointed.

Reply from Adam Brinton-williams, Director of care at Oak House

Thank you so much for your truly beautiful words it really does make me proud of what we achieve each day
It was our absolute pleasure and honour to have been trusted enough to look after and care for your Great nan and she really was great.
You are more than welcome to visit us anytime.

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Review from John H (Mother of Resident) published on 21 June 2022 Submitted via Website • Report

Overall Experience

My mother could not have been looked after any better anywhere else this care home gave 24-hour care to my mother the staff were brilliant and they made everybody welcome. It was like a family home all the Hill family cannot thank all the staff for looking after Mom.

Reply from Nicola Worton, Registered Manager at Oak House

Thank you so much for your lovely review it was our absolute pleasure to be given your trust to care for your mother in her final journey.
Please feel free to visit us anytime.

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Review from L H (Granddaughter of Resident) published on 21 June 2022 Submitted via Website • Report

Overall Experience

Where to start with this amazing safe haven of a place! I could not think of a better place for my beautiful nan to have spent her last days! Owners are nothing but superheroes! Equipped a room to accommodate my nans needs so she could leave hospital, to giving her 24-hour care, nothing was too much

for them, they were there every hour of the day! All the carers are just amazing, so kind and thoughtful! Special thanks to the staff and manager. Not only did they treat my nan like the queen she is, they supported us family members through a very tough time, working over their contracted hours to ensure nan and we were ok! It wasn't like visiting a care facility, it was like visiting a big happy home, all the residents looked so happy and content there, the house is spotless and so homely. Please continue doing the fantastic job you are doing! From the bottom of our hearts - thank you! We will always remember what you did for us!

Reply from Adam Brinton-Williams, Director at Oak House

Thank you, your words are very kind.
We pride ourselves in the standards that we expect so that everybody who we are fortunate enough to provide our services to gets only the best.
The team at Oak House work very hard ensuring that they remain at that high standard so it is lovely that you have taken the time to recognise this.
Feel free to visit us anytime you will be most welcome
Thank you!

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Review from Diane H (Sister of Resident) published on 28 July 2017 Submitted via Website • Report

Overall Experience

I would recommend Oak House care home. My sister has Down's Syndrome and is very happy to attend for respite. The staff are wonderful and caring, the manager goes out his way to make sure she gets the right kind of care. I can go on holiday and have no worries. Now I've found this care home, I wouldn't

know what to do without you.

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Review from Tracy S (Sister of Resident) published on 16 May 2017 Submitted via Website • Report

Overall Experience

My brother has been a resident here for a few weeks now and I cannot recommend them enough.
He is a vulnerable adult who had been exploited by others and was generally struggling with life.
It breaks my heart to admit it but he was a broken man.
The support he has received has been amazing. They

are slowly building him back again and it's amazing to see. For the first time in years, he is happy, settled and safe.
The manager and the team assist with everything, from liaising with social services (a godsend as I live so far away) to helping my brother learn the basics of taking care of himself.
They're always there to talk if you need anything and very knowledgeable, but most of all, they really do care. You can see it clearly that the residents aren't just residents, they have a great relationship with them and are so close, they're practically an extension of our family.
I cannot recommend them enough for the first time in years I can see hope, not fear for my brothers future and for that I'm grateful.

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Review from Laura-Jess (Niece of Resident) published on 8 December 2016 Submitted via Website • Report

Overall Experience

Absolutely cannot fault the care that these men give to my uncle. He has dementia and challenging behaviour and these people know how to control the situation. They sit down and listen to what the users have to say. The food is lovely and they also give the relatives a drink for not only the service

user but their family as well. The manager who runs the house is very friendly and will go out of his way to do what is needed from the family as well as the person staying at the house. Nothing is ever too much trouble. I would recommend this place to anyone who needs to go into full-time care especially those with challenging behaviour.

Reply from Dominic Brinton-Williams, Responsible Individual at Oak House

Hi Laura,
Thank you for your kind words. It means a lot to us, not only as providers but also as individuals to know that we are providing a good service to your uncle. We strive every day and will continue to ensure that the care we provide to our service users is nothing short of excellence. I will ensure that I discuss this review with the home manager (Adam) and the rest of the staff team. Thank you again for taking the time to leave this review, as we have always said, if there is anything else we can help you or your family with, please do get in touch. Looking forward to seeing you again in the near future.