Gracewell of Bath, Bath, Bath & North East Somerset
Gracewell of Bath, Bath, Bath & North East Somerset
Gracewell of Bath, Bath, Bath & North East Somerset

Gracewell of Bath is a luxury care home that offers residential, nursing and dementia care. The new care home opened its doors in Spring 2017.

As well as offering high-quality care to people in the immediate area around Bath, the home is also easily accessible from neighbouring areas such as Bradford-on-Avon, Corsham, Melksham, Warmley and Wick.

Specialising in high-quality care for older people, this luxury new care home has all the Gracewell touches that help to set them apart from other care and nursing homes, including the 5-Point Gracewell Personalised Care Programme.

Group: Gracewell Healthcare Ltd

Person in charge: Carol Britton (Manager)

Local Authority / Social Services: Bath and North East Somerset Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Separate Dementia Care Unit • Minibus or other transport • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gracewell of Bath: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Gracewell of Bath has a Review Score of 9.7 (9.739)

The Review Score of 9.7 (maximum of 10) for Gracewell of Bath is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Gracewell of Bath in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Gracewell of Bath is calculated as follows: ( (126 Excellents x 5) + (20 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 153 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.968 Points relating to the number of positive Reviews for Gracewell of Bath is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12.4 Target = 0.968

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Bath?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Bath

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I was well looked after. If anyone was not able to stay in their own home I would recommend Gracewell. The staff were kind and noticed when residents needed help.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Bath responded to this review on 31 Jan 2018:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.

My friend had four weeks respite care over Christmas. The care home setting was attractive, clean, bright and non-institutional. Staff were unfailingly warm, friendly and helpful as well as competent and professional. Visitors were always welcomed. Residents were treated as individuals with respect and kindness.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing, Digital Marketing Executive at Gracewell of Bath responded to this review on 30 Jan 2018:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.

Our mum has been very well looked after and we are glad that we moved her when we did.
The staff are friendly and have got to know us as a family too.
Any concerns we have are addressed immediately.
We feel that the care and service is personal and Mum is treated with dignity.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Bath responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team

My mother moved to Gracewell of Bath after a spell in hospital. Her physical and mental state improved rapidly with the excellent care provided and the appetising food. The environment is pristine and the staff consistently helpful and caring. I really fell mum is in safe hands and being well cared for, which is a great comfort.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing, Digital Marketing Executive at Gracewell of Bath responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team

The staff are friendly and welcoming. Issues arise because the resident is difficult. I feel there needs to be greater training in dealing with difficult behaviour. The resident is not leaving her room to take advantage of the activities on offer and is refusing to shower. She is, therefore, looking neglected. There should be a way to encourage her without forcing her. All meals are taken in her room but I think she should be asked to eat in the dining area for mobility and socialising.

How likely would you be to recommend Gracewell of Bath? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Marketing, Digital Marketing Executive at Gracewell of Bath responded to this review on 04 Dec 2017:

Thank you for your feedback. Our staff are trained to encourage all residents to take part in activities within the home. We are in close conversation with all families who are made aware of any situations like the one raised in your review. - Regards, The Gracewell Team

My father came to Gracewell of Bath in September this year and although he has only been a resident for about six weeks, it is no exaggeration to say that he has flourished. He has regained his self-confidence, put on weight, thanks to the excellent standard of all meals and is much sharper mentally.
This home is exactly what I wanted for dad. The staff are the real stars, they are so caring and patient. Nothing is too much trouble. The rooms are first rate. I only want what is best for dad. He now has that and I have peace of mind!

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Digital Marketing Executive at Gracewell of Bath responded to this review on 25 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.

My father was transferred to Gracewell of Bath from another nursing home where he was not receiving the care he needed.
After a month at Gracewell, he is a different man - his personality has returned, he is up and dressed in a chair every day, talking again and, despite his vascular dementia, is enjoying the happy, caring environment.
I and the staff cannot believe the difference in him now from when he arrived. He was obviously very depressed before, but now, after much love, care and attention at Gracewell he is a much happier man.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Digital Marketing Executive at Gracewell of Bath responded to this review on 25 Oct 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.

My husband with Parkinson's and dementia settled in well despite arriving from hospital.
This was helped by well trained, sympathetic and intelligent staff.
The place is relaxed and well run and the resident's individuality is appreciated and accommodated.
The GP visits regularly.
Visitors are welcome at meal times and are always offered tea/coffee etc.
We visited several other nursing homes in our search.
We are very pleased with our choice.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Bath responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team

Mum Moved to Gracewell in May 2017 after breaking her hip and needing nursing care. Mum had been in care for 6 years and this was her 4th home due to her developing dementia. I knew from the moment I was greeted on my first visit that this was to be Mums final home and resting place. Sadly Mum passed away at Gracewell, however, she could not have had a more caring last 4 months of her life. Gracewell, from the outset, listened very carefully to what we wished for Mum and I believe followed this through. Mum was cared for with great dignity and respect, was kept spotlessly clean and all of her needs met. I believe that Gracewell has an excellent recruitment and training schedule as all of the staff met the same high standard which, in my opinion, is not always the same in all care homes. I thoroughly recommend Grace and am indebted to them for the wonderful care they gave Mum in the last few months of her life. Thank you.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Bath responded to this review on 07 Sep 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Bath – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team

Since mum has moved to Gracewell, I have been so pleased to see how much care has been given to her, ensuring that her needs and preferences are properly understood and great effort made so she is happy, comfortable and engaged.
The way that care is communicated by all the staff creates a genuinely happy and upbeat environment. A huge effort is made to provide her with activities she maybe interested in, and the chef works enthusiastically to provide excellent meals, individualised wherever needed.
We had huge reservations about moving Mum from her home but it was clear she needed more than could be provided there. We couldn't be more relieved at how well she has settled in Gracewell and now appears comfortable and more contented.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Gracewell of Bath responded to this review on 04 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.

From the first meeting to look around this home to moving mum in shortly after, the staff have been amazing. We couldn't have chosen anywhere better. It is welcoming, friendly and the care is wonderful. Mum is happy and so are we. No more worries and confident she is safe, happy and well cared for.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Bath responded to this review on 28 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.

Very impressed with the kindness and care shown to the residents to make them feel at home. The food is of a very high standard and aims to ensure that the residents are given a varied and healthy diet.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

UK Marketing, Marketing Assistant at Gracewell of Bath responded to this review on 20 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team

My mother moved from another care home at the end of April 2017. Straight away she felt perfectly at home, with helpful care staff who could not do enough to help her to settle in comfortably.
A particular highlight is the catering which is of an extremely high standard. We were particularly impressed with the way the Head Chef came to talk with residents and find out about their likes and dislikes, and then act on them.
My mother's room is cleaned to a very high standard, and our overall view of the building and the grounds is one of being as near to one's own home as is possible. My mother said to me that she "feels safe". The staff are friendly and approachable and we feel we can go to them with any query, no matter how small, and know it will be actioned.

How likely would you be to recommend Gracewell of Bath? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Bath responded to this review on 20 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Carol

Carol Britton

Job Title: Home Manager

Description:

As a Bathonian myself I know how important a home of this unrivalled calibre is for the area and look forward to showcasing it to visitors and welcoming residents to their new home.

I have had 22 years of experience managing care homes and even more as a carer working mostly with older people. I am well qualified and have an excellent team to support me in delivering a quality service to our residents and enabling them to live truly meaningful lives.

Please come and visit us to share coffee and cake in our bistro and have a look around our home - get ready to be wowed!

Yaneke

Yaneke Davey

Job Title: Deputy Manager

Description:

I have a 15 year background of care and nursing in the City of Bath which is my hometown and birthplace. I am a proud Bathonian. I attended the university West of England Where I obtained a DIP HE in adult nursing. Since then I have spent most of my working career in accident and emergency, general nursing and also as a night sister in the city's busiest hospital.

I am incredibly passionate about my privileged position to ensure that we provide an amazing home for residents to live in at Gracewell of Bath. I look forward to meeting you.

Dylan

Dylan Davey

Job Title: Head Chef

Description:

I was born and raised in Bath and have been a qualified chef for over 20 years. I started my career in a traditional English Pub and really loved working in the kitchen so went on to get formal qualifications at the City of Bath College. During this time I have worked in several different types of establishments including likes of The Moon and Sixpence – where I did my apprenticeship. I went on to be Head Chef of The Wheatsheaf in Combe Hay, Le Beaujolais and Thermae Bath Spa (working with Michelin star chef Martin Blunos as my executive chef). I have also spent time working at Michelin Star level for Michael Caines at Baths renowned Bath Priory. I made the move into the healthcare sector just over 2 years ago and there has been no looking back since. I love creating delicious food and have a soul felt passion for what I do. I'm very proud to be Head Chef here at Gracewell of Bath, in the town that I have grown up in and learned my trade and look forward to delivering lots of fantastic food with my team for the lucky people living here.

Paola

Paola Jacks

Job Title: Activities Co-ordinator

Description:

When I joined Gracewell in May 2016 I never thought that I would become a member of such a wonderful family. My background is quite varied, which I believe gives me a wide range of knowledge and talents to share with our residents and team. I am a very passionate person and believe that every one of our residents and their families are very special and unique.

Through my time with Gracewell I have developed a new passion for assisting our residents and their families to enjoy their time with us. I believe that being able to understand their conditions as well their background is essential to providing them with the activities that will suit their capabilities giving back that sense of purpose.

For me an activity has to be meaningful to each of our residents. I feel incredibly lucky to be in a position in which I get to share happy and not so happy tears, when we have a chat and talk about those precious moments. For me being the activities coordinator is not just a job but a career which I keep on developing every day.

Ben

Ben Moxham

Job Title: Maintenance Manager

Description:

I’ve worked for Gracewell Healthcare since 2014 where I was previously the Maintenance manager at Gracewell of Frome. I very much enjoy being part of the team and feel privileged to be the Maintenance Manager here in my home city of Bath. The opportunity to work with a great team in bath was too good to turn down. As maintenance manager I seek to provide top rate security, safety and comfort for all our residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Bath