Rush Hill Mews

From our family perspective, we are delighted to know that mum is spending her final years in a secure, caring environment and that she has not lost her sense of humour. Thank you.

The care staff looking after Mum have been particularly good this last month in what has been a challenging time for Mum and us. She hasn't fully recovered from a bout of illness, and her dementia has advanced. Senior care staff have been very good at keeping me informed of any changes and developments in her condition, very caring and professional. Three members of staff particularly stand out as so caring and work very hard and been so good with Mum.

From the first telephone call to clearing Dad's room following his passing, all staff at Gracewell have been fantastic. His settling in was handled sensitively. The carers were so upbeat and attentive. The modern purpose-built premises are excellent with wide-open spaces and step-free wet rooms in each resident's room. Their dedicated covid team ensured visits during the pandemic whilst mitigating risks.

My relatives had reached crisis point at home with failing health and we needed a solution. Gracewell of Bath has provided this. The staff are all superheroes in my opinion. There’s always a welcoming smile when entering the building. The staff are professional, kind and caring and frequently go the extra mile when dealing with residents. They are like an extended family! My relatives had differing needs but Gracewell can accommodate this with floors for Residential, Memory Care and Medical needs and transition between floors is facilitated when it becomes necessary. If problems arise (which they do occasionally) they are dealt with professionally and efficiently. The rooms are light and airy and all very similar. I cannot thank Gracewell enough for their support and kindness.

My bed-bound father's previous care home announced mid-October that they were closing and I needed to find an alternative home for him. I had already heard good things about Gracewell of Bath so immediately phoned them and spoke to the Admissions Manager. She, and her team, worked tirelessly to ensure a smooth transition for my father, liaising with me as well as the previous care home. She made what could have been a very stressful time for both me and my father, as easy as possible. Since his admission, he has settled in well, his room is large with plenty of natural light, and my father says the bed is extremely comfortable and he enjoys the food! The staff are always kind and caring towards him, and it is a great relief for me to know he is well looked after. The home installed a direct phone line to my father's room, which makes contacting him easy, even more, important now that we are back in lockdown.

It would be no exaggeration to say that Mum is now feeling the most secure she has felt in months and we can all sleep well at night knowing she is in good hands.

I can't thank them enough.

My dad arrived at Gracewell just before the country was locked down with Coronavirus. Extremely difficult circumstances for the home to function in, but the staff are exceptional, always going the extra mile to ensure that residents stay happy and healthy. As you'd expect in such a well-organised home, even when the situation called for tighter lockdown, PPE was readily available and staff made sure they spent time chatting with my dad, ensuring he felt loved and safe. When he received an end of life diagnosis, we were allowed to visit, within limitations, and full PPE was provided each time. The staff are exceptional, well trained, caring, thoughtful - my dad called them his extended family, that's how much they meant to him and to us. And this was after a period of only three months. At the end, we were allowed to be with him (in full PPE) and he was treated with respect, dignity and love and had a very peaceful death. I can't thank the staff enough and would recommend this home to anyone.

Intelligent, caring staff committed to a personalised level of care. There is beyond this, a drive to understand and address the symptoms and behaviours related to dementia and to respond kindly and appropriately.

Gracewell is not really like a care home, it’s more like a family retreat for people who need some extra help in their latter years. The facilities are excellent as too are all the staff, which includes management, carers, chefs and housekeeping. I would highly recommend Gracewell to anyone having to make life a bit easier for a loved one. You won’t be disappointed. They all have gone that extra mile during lockdown and I have the utmost respect for the team.

My dear friend, at 102-years-old, had decided that she could no longer look after herself at home. So she chose Gracewell on our first visit. After she moved in, in September 2019, she became very unwell for three months, but due to the loving care and professional and medical support she received from Gracewell staff, she improved and is now well and very happy in her new home. They have made her remaining years a positive outlook for her. The staff go beyond what is expected of them and the catering staff bend over backwards to ensure each resident has a meal which they will enjoy. They cater to each individual's need.

Outstanding care for husband and wife who lived on 2 separate floors. The lead of support staff were excellent. Mention must be made of certain staff on 1st floor and ground floor - sorry but they were so good!

Wonderful staff. Actually all staff on both ground and 1st floor have helped my relative who was sad all of a sudden and made it possible for her to have an Italian dinner with another resident - they thought it was amazing, as so did I. Cannot thank all the staff enough. Love it here.

Excellent place.

You can tell that my friends are totally loved.

Many Thanks.

Very well run - high professional standards. An unusually warm, friendly culture that affects everything - from the welcome always given, great care towards residents and a good connection kept with family and friends. Well done!

Gracewell of Bath has given my father the extra care and support my sisters and I were hoping for. Dad was one of the first residents in 2017 and the carers have been lovely in getting to know him and his ways very well and helping him feel valued and content in his late 90's. He particularly enjoyed the good food and the beautiful garden. In dad's last few days he was given the medication and care needed by sensitive and experienced staff to ensure he died peacefully and with dignity. The staff also gave us, his family, care and support at such a difficult time.

I feel very safe and comfortable in the home.

Whenever I come to see my Aunt I am always offered a drink and something to eat if I wish. My need for glasses of water is becoming legendary. I find the building attractive, welcoming and in good condition at all times.