Rush Hill Mews

My mum was transferred to Rush Hill Mews in September 23, from Bowes House, and was made to feel very welcome by all the staff. I have been impressed by the individual level of care for my mum, in the way the nurses always keep me informed of any issues, and that they will respond to any queries that I may have. Mum has a lovely room and has settled in very well, and will no doubt appreciate the good weather, when it arrives, and can utilise the beautiful gardens. Some good friends of mum visited recently and were very impressed with the homely feel, and the caring, compassionate staff. I would not hesitate to recommend this home to others and in fact, have done so.

My mother has been in the care of Rush Hill Mews and previously in other care homes for the past six years and has advanced mixed dementia. During this time, and particularly with reference to the period 2023-2024, I have been pleased with the care and understanding my mother and our family has received. I visit on a very regular basis and am always welcomed and considered and carers are able to update me quickly on how my mother has been on that particular day or over the past week. The introduction of an annual review in 2023 was a very helpful part of the process of sharing information and expertise and consideration of my mother's needs and how best to support her on a daily basis.

Overall, we’re more than happy with the care Mum receives.

Thank you!

My husband spent two weeks as a respite guest, although not wanting to be there, he settled in thanks to the lovely staff. Each time I visited there were always plenty of staff on duty, they were all friendly and caring. The weekly menus were displayed for everyone to see as was the activities programme. Everywhere was very clean and well-maintained, I was impressed with the leisurely atmosphere at mealtimes.

I highly recommend this care home.

Rush Hill Mews has a welcoming and pleasant atmosphere. The staff are excellent, they make an effort to get to know each resident and seem concerned to ensure they are happy and comfortable. Any requests for change have been dealt with efficiently by the staff. The activities seem varied and appropriate, effort is made so the activities are current and relevant. I am very pleased with the care my mother receives.

Thank you all at Rush Hill Mews.

My mum settled very well. The care home has excellent communication channels and keeps us up to date. Care staff are very attentive and caring. Food is good, Mum has never had any issues. We feel very confident she is receiving the care she needs at a very high standard.

It wasn’t easy to decide that Mum needed proper professional care, but we could not have chosen a more comfortable, caring and kind home.

Having direct experience of four care homes in the immediate and surrounding area, we would have no hesitation in recommending Rush Hill Mews.

The rooms are very nice as are the communal areas-dining room, living rooms, and bistro/reception which is nicely decorated and furnished. Most importantly the staff couldn't be more caring and kind. They know my mother well and she likes them. Any concerns, issues or requests I have are dealt with promptly. I would recommend this care home.

I am always made to feel so welcome whenever I visit, and I am very content that Mum is being well looked after. Mum's main comment to me is how wonderful the staff are and that they provide everything she needs.

Despite my misgivings, I would not have chosen anywhere else!

Dad is well cared for, several staff have gone out of their way to spend time on his needs, and they are thoughtful about him as a person. Dad really likes the food, and the Reception Cafe is a useful space to chat and do Christmas cards together. He enjoys the conversation with other visitors and a quick change of scene. Staff are consistently calm, and encouraging and show a sense of humour. We are happy as a family that dad is safe and well looked after.

My mother has lived at Rush Hill for nearly two years and is happy and settled there. When she had a nasty fall recently, the staff were fantastic and acted very quickly to ensure that an ambulance was called immediately and she was checked out thoroughly.

Mum lived at Rush Hill Mews for 2.5 years. Her room was comfortable and clean, and she liked the staff. She particularly liked the food which was consistently good. The home did its best to give us as much access as possible during the lockdowns, in very difficult times, and always kept us well informed. In her last few days, the staff were incredibly kind and attentive, both to mum and to us as a family, and we really appreciated their calm professional approach. We had no hesitation in moving my father-in-law into the home earlier this year when he could no longer stay at home, and he has received equally good care.

Also, a little more care could be given to fresh laundry when placed in her wardrobe, sometimes it is the wrong person's laundry but it is always nice to see her kept clean and presentable, she is always happy there.

I have found all the staff to be very friendly to mum and me, throughout the nine months mum has been at the home, despite the very trying times with covid outbreaks and the shortage of staff. I really like being able to take mum for coffee and cake in reception, where we can meet and chat to others. I think the first-floor decor is looking a bit tired, especially compared to the other areas - for example, the carpet is very stained. But the most important thing is that mum seems happy and comfortable, despite her lack of memory, which must be difficult for her.

Since the death of my mother in May, my father, who lives with dementia, has continued to be cared for with love and kindness. Staff are always kind, approachable and deeply caring, which as a relative gives me great peace of mind when I cannot be there. He loves the food, which is a real treat as the chef is very good. Have found the staff to be supportive of us as a family at what can often be painful and challenging times. They have a deep affection for the residents in their care, are professional and act quickly in medical situations. We are very grateful.