Rush Hill Mews

Clarks Way, Rush Hill, Bath BA2 2TR
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9.8 84 Reviews
  • Rush Hill Mews, Bath
Rush Hill Mews is a luxury care home set in the Somerset countryside where the dedicated team offers personalised residential, nursing and dementia care in wonderful surroundings.

Residents benefit from a range of facilities in this vibrant, modern home, including stylish lounges, a welcoming café and a hair salon, as well as a stunning collection of en-suite bedrooms. Outside in the garden area there are plenty of spaces to relax with friends and family.

As well as offering high-quality care to people in the immediate area around Bath, the home is also easily accessible from neighbouring areas such as Bradford-on-Avon, Corsham, Melksham, Warmley and Wick.
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Care Provided by Rush Hill Mews

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1895
  • Self-Funded Nursing Care: from £2065
  • Self-Funded Nursing Dementia Care: from £2160
  • RESPITE Self-Funded Residential Care: from £2160
  • RESPITE Self-Funded Residential Dementia Care: from £2274
  • RESPITE Self-Funded Nursing Care: from £2478
  • RESPITE Self-Funded Nursing Dementia Care: from £2592

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Rush Hill Mews to find out the exact price for your requirements.

Contact Rush Hill Mews to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Rush Hill Mews to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Caroline Carter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Rush Hill Mews Reviews (84)

9.8

Rush Hill Mews has a Review Score of 9.8 (9.808) out of 10, based on 34 reviews in the last 2 years.
Over all time Rush Hill Mews has 84 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rush Hill Mews
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Total of 84, showing 41-60
Review from Adam T (Son of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are in no doubt that Rush Hill Mews was the right place for Dad to receive the dementia care he requires. Mum was a resident here for nearly four years when it was run by Gracewell and little has changed under CareUK.
There is always a warm welcome from all the staff when you visit and as relatives,
we are made to feel part of the community. Residents are given the support and attention they require, with due respect for their individual wishes. Staff are always on hand and we are kept informed of Dad’s care. Every effort is made to ensure the residents have a fulfilling life with activities and entertainment to suit all and 1:1 time where needed. The home is modern and well-maintained, and the quality of food is very good – a special mention for the exceptional birthday cakes! It’s reassuring to know that Dad is happy and well cared for.
Having direct experience of four care homes in the immediate and surrounding area, we would have no hesitation in recommending Rush Hill Mews.
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Review from Caroline C (Daughter of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The rooms are very nice as are the communal areas-dining room, living rooms, and bistro/reception which is nicely decorated and furnished. Most importantly the staff couldn't be more caring and kind. They know my mother well and she likes them. Any concerns, issues or requests I have are dealt with
promptly. I would recommend this care home.
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Review from Sue C (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Rush Hill Mews in September 22, and all the staff were most kind and caring in helping her settle in. The home is kept well-decorated and clean, and the food is of high quality. I have sometimes stayed for mealtimes and been very impressed with the quality of the food.
I am always made
to feel so welcome whenever I visit, and I am very content that Mum is being well looked after. Mum's main comment to me is how wonderful the staff are and that they provide everything she needs.
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Review from Sue B (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the summer of 2022, I visited a total of 7 nursing homes and Rush Hill Mews was by far the best. It is bright, modern, has excellent facilities, a good programme of events and very caring staff.
Mum is very happy with the staff, and the food is excellent.
She has a nice room, with a pleasant outlook
onto the garden.
However, there is a lack of attention to detail, e.g. my mum's hearing aids are sometimes not inserted or inserted incorrectly, and I have noticed that the replacement of her hearing aid batteries is sometimes overlooked, so that she can't hear!
Sometimes too, staff have failed to put on her spectacles and as she is very short-sighted, she has been unable to watch the TV.
She is often wearing clothes that belong to someone else, and I have had to keep informing the staff of this.
However, I must stress that staff do their utmost to ensure that she is happy and well-cared for.
Despite my misgivings, I would not have chosen anywhere else!
Reply from Samantha Debenham, Personal Assistant at Rush Hill Mews
Thank you so much for your lovely review of Rush Hill Mews – we’re incredibly pleased to hear how happy your mum is at the home. However, I’m very sorry that there are a couple of areas where we’ve…read more
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Review from Fran B (Daughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad is well cared for, several staff have gone out of their way to spend time on his needs, and they are thoughtful about him as a person. Dad really likes the food, and the Reception Cafe is a useful space to chat and do Christmas cards together. He enjoys the conversation with other visitors and a
quick change of scene. Staff are consistently calm, and encouraging and show a sense of humour. We are happy as a family that dad is safe and well looked after.
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Review from Sue O (Daughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has lived at Rush Hill for nearly two years and is happy and settled there. When she had a nasty fall recently, the staff were fantastic and acted very quickly to ensure that an ambulance was called immediately and she was checked out thoroughly.
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Review from A B (Son of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Rush Hill Mews for 2.5 years. Her room was comfortable and clean, and she liked the staff. She particularly liked the food which was consistently good. The home did its best to give us as much access as possible during the lockdowns, in very difficult times, and always kept us well informed.
In her last few days, the staff were incredibly kind and attentive, both to mum and to us as a family, and we really appreciated their calm professional approach. We had no hesitation in moving my father-in-law into the home earlier this year when he could no longer stay at home, and he has received equally good care.
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Review from P H (Sister of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am pleased that my sister is well looked after with care and in a very friendly and comforting way. I always take flowers every time I visit her, which is every week and sometimes twice a week, a little more care could be given to keeping her flowers topped up with water.
Also, a little more care
could be given to fresh laundry when placed in her wardrobe, sometimes it is the wrong person's laundry but it is always nice to see her kept clean and presentable, she is always happy there.
Reply from Samantha Debenham, Personal Assistant at Rush Hill Mews
Thank you for taking the time to submit a review of Rush Hill Mews – I’m very pleased to hear your comments about the care and I’ll make sure to pass these to the team who will be very happy to hear…read more
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Review from Jocelyn N (Daughter of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very friendly to mum and me, throughout the nine months mum has been at the home, despite the very trying times with covid outbreaks and the shortage of staff. I really like being able to take mum for coffee and cake in reception, where we can meet and chat to others.
I think the first-floor decor is looking a bit tired, especially compared to the other areas - for example, the carpet is very stained. But the most important thing is that mum seems happy and comfortable, despite her lack of memory, which must be difficult for her.
Reply from Samantha Debenham, Personal Assistant at Rush Hill Mews
Thank you very much for your review – we’re so pleased your mum is happy and comfortable at Rush Hill Mews. We are also happy to let you know that we are currently undergoing redecoration throughout…read more
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Review from Liza W (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents have been living at Rush Hill Mews since March 2021. Until recently, both my parents were together in the home, where they have received wonderful care in very difficult circumstances.
Since the death of my mother in May, my father, who lives with dementia, has continued to be cared for
with love and kindness. Staff are always kind, approachable and deeply caring, which as a relative gives me great peace of mind when I cannot be there. He loves the food, which is a real treat as the chef is very good. Have found the staff to be supportive of us as a family at what can often be painful and challenging times. They have a deep affection for the residents in their care, are professional and act quickly in medical situations. We are very grateful.
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Review from Mike W (Son of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been resident in Gracewell/Rush Hill Mews for nearly five years. Initially, she came in for a month's respite care - she was really ill. We were all so impressed with the standard of care that shortly after she moved in permanently. Mum has always received exceptional care and is still enjoying
her time. Being wheelchair-bound she relies on her carers for everything and they always look after her with willingness, efficiency and compassion. Most importantly for mum is the fun she has with your staff - every time I visit her she will tell me a little story, usually starting with "we did laugh.....".
From our family perspective, we are delighted to know that mum is spending her final years in a secure, caring environment and that she has not lost her sense of humour. Thank you.
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Review from Jenni K (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff looking after Mum have been particularly good this last month in what has been a challenging time for Mum and us. She hasn't fully recovered from a bout of illness, and her dementia has advanced. Senior care staff have been very good at keeping me informed of any changes and developments
in her condition, very caring and professional. Three members of staff particularly stand out as so caring and work very hard and been so good with Mum.
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Review from N B (Son of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first telephone call to clearing Dad's room following his passing, all staff at Gracewell have been fantastic. His settling in was handled sensitively. The carers were so upbeat and attentive. The modern purpose-built premises are excellent with wide-open spaces and step-free wet rooms in each
resident's room. Their dedicated covid team ensured visits during the pandemic whilst mitigating risks.
Reply from Carol Britton, General Manager at Rush Hill Mews
We are so glad to hear your positive experience of Gracewell of Bath, and thankful for your kind comments. As a team we work together to provide the best experiences for both our residents and family…read more
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Review from Kate P (Niece of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relatives had reached crisis point at home with failing health and we needed a solution. Gracewell of Bath has provided this. The staff are all superheroes in my opinion. There’s always a welcoming smile when entering the building. The staff are professional, kind and caring and frequently go the
extra mile when dealing with residents. They are like an extended family! My relatives had differing needs but Gracewell can accommodate this with floors for Residential, Memory Care and Medical needs and transition between floors is facilitated when it becomes necessary. If problems arise (which they do occasionally) they are dealt with professionally and efficiently. The rooms are light and airy and all very similar. I cannot thank Gracewell enough for their support and kindness.
Reply from Carol Britton, General Manager at Rush Hill Mews
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bath and your recognition of this is appreciated by every member of our team. By having a whole-home approach…read more
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Review from Angela B (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My bed-bound father's previous care home announced mid-October that they were closing and I needed to find an alternative home for him. I had already heard good things about Gracewell of Bath so immediately phoned them and spoke to the Admissions Manager. She, and her team, worked tirelessly to ensure
a smooth transition for my father, liaising with me as well as the previous care home. She made what could have been a very stressful time for both me and my father, as easy as possible. Since his admission, he has settled in well, his room is large with plenty of natural light, and my father says the bed is extremely comfortable and he enjoys the food! The staff are always kind and caring towards him, and it is a great relief for me to know he is well looked after. The home installed a direct phone line to my father's room, which makes contacting him easy, even more, important now that we are back in lockdown.
Reply from Carol Britton, General Manager at Rush Hill Mews
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bath and your recognition of this is appreciated by every member of our team. By having a whole-home approach…read more
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Review from Sarah H (Daughter of Resident) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The health measures in place at Gracewell to ensure safe passage of residents are stringent and, as such, provide much reassurance.
From the moment mum set foot over the threshold, she has wanted for nothing. Staff have all been so kind and attentive and have answered all our queries with speed, as
well as keeping us up-to-date every step of the way.
It would be no exaggeration to say that Mum is now feeling the most secure she has felt in months and we can all sleep well at night knowing she is in good hands.
Reply from Carol Britton, General Manager at Rush Hill Mews
Here at Gracewell of Bath, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with…read more
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Review from Josie (Granddaughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my grandparents had been living at Gracewell for the last couple of years.
All the staff at Gracewell have been fantastic throughout - always smiling and available to help.
I know they looked after both grandparents so well throughout their time there. Always working so hard to make sure they
were as comfortable as possible, they were very accommodating.
The place was always clean, there were always people about ready to help if needed, or popping by with some tea or a snack.
With the last couple of months being that much extra complicated, what with Covid-19, the staff at the home were careful and had made so many extra sacrifices and working extra hard, also giving my family regular updates, and passing on emails and photos sent through to Grandpa.
I can't thank them enough.
Reply from Carol Britton, General Manager at Rush Hill Mews
Here at Gracewell of Bath, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with…read more
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Review from Jan C (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad arrived at Gracewell just before the country was locked down with Coronavirus. Extremely difficult circumstances for the home to function in, but the staff are exceptional, always going the extra mile to ensure that residents stay happy and healthy. As you'd expect in such a well-organised home,
even when the situation called for tighter lockdown, PPE was readily available and staff made sure they spent time chatting with my dad, ensuring he felt loved and safe. When he received an end of life diagnosis, we were allowed to visit, within limitations, and full PPE was provided each time. The staff are exceptional, well trained, caring, thoughtful - my dad called them his extended family, that's how much they meant to him and to us. And this was after a period of only three months. At the end, we were allowed to be with him (in full PPE) and he was treated with respect, dignity and love and had a very peaceful death. I can't thank the staff enough and would recommend this home to anyone.
Reply from Carol Britton, General Manager at Rush Hill Mews
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Bath – particularly at such a difficult time. The team…read more
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Review from Jon H (Son of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Intelligent, caring staff committed to a personalised level of care. There is beyond this, a drive to understand and address the symptoms and behaviours related to dementia and to respond kindly and appropriately.
Reply from Carol Britton, General Manager at Rush Hill Mews
Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bath and your recognition of this is appreciated by every member of our team. By having a whole-home approach…read more
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Review from Rich S (Son of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell is not really like a care home, it’s more like a family retreat for people who need some extra help in their latter years. The facilities are excellent as too are all the staff, which includes management, carers, chefs and housekeeping. I would highly recommend Gracewell to anyone having to
make life a bit easier for a loved one. You won’t be disappointed. They all have gone that extra mile during lockdown and I have the utmost respect for the team.
Reply from Carol Britton, General Manager at Rush Hill Mews
Here at Gracewell of Bath we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be…read more
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Rush Hill Mews is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Rush Hill Mews is calculated as follows: ( (337 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 402 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rush Hill Mews is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Caroline

Caroline Farrell

Job Title: General Manager

I’ve worked in the care sector for nearly 30 years and am passionate about dementia care and end-of-life care, in particular, I’m currently studying for a Masters's degree in dementia care studies.


In this role, it’s important to lead by example and to keep a calm head. Knowledge and experience are important, I started out as a carer and worked my way up, so I know the challenges faced by my team.


Care UK’s ethos of care, which puts residents at the heart of everything, echoes my own values. The organisation also offers superb training and development opportunities so that colleagues can learn and progress in their careers.


I am focused on continuous improvement and have worked on a number of initiatives aimed at enhancing the quality of life for people with dementia, including using technology to promote health and wellbeing. I’m looking forward to supporting the team at Rush Hill Mews to achieve outstanding levels of care.

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