116 Headstone Drive, Harrow HA1 4UH
Group: M N S Care plc
Person in charge: Azaad Saumtally (Manager)
Local Authority / Social Services: London Borough of Harrow Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Old Age
Single Rooms: 46
Latest Care Quality Commission* Report on Sairam Villa Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Sairam Villa Care Home has a Review Score of 5.4 (5.413)
The Review Score of 5.4 (maximum of 10) for Sairam Villa Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Sairam Villa Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.304 for Sairam Villa Care Home is calculated as follows: ( (3 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 23 Ratings = 2.304
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.109 Points relating to the number of positive Reviews for Sairam Villa Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Meera S (Daughter of Resident) on Monday 15 January 2018. Relates to December 2017.
My mother spent some horrible weeks at this home between November and December and I do not wish something like this on anyone. My mother is mentally fit for her 86 years but physically disabled after a stroke. She liked the place after seeing it twice and decided to move there.
The manager is nice and friendly but most of his staff are rude, inefficient and have little sympathy for those they take care of. They don't know what "politeness" is. My mother was at times scared about requesting or asking for anything for the fear of being snapped at by staff. The food served is not of a stand one would feed ageing people. There are also no activities for the residents apart from placing them in front of a TV. If you care about your parents, please don't send them to this home.
How likely would you be to recommend Sairam Villa Care Home? Extremely Likely
Overall Standard: Good
Care / Support: Very Poor
Treated with Dignity: Very Poor
Food & Drink: Very Poor
Activities: Very Poor
Safety / Security: Satisfactory
Value for Money: Very Poor
Review submitted from a Website Submission by Bhanu J (Daughter of Resident) on Saturday 6 January 2018. Relates to December 2017.
Decent manager but aggressive uncaring staff. Worst possible place for vulnerable elderly residents.
How likely would you be to recommend Sairam Villa Care Home? Extremely Unlikely
Overall Standard: Poor
Care / Support: Poor
Treated with Dignity: Poor
Food & Drink: Satisfactory
Staff: Very Poor
Activities: Don't Know
Safety / Security: Poor
Value for Money: Poor
There are currently no awards/recognitions posted yet for Sairam Villa Care Home
There are currently no Care Home Idol entrants who have performed at Sairam Villa Care Home