Casa di Lusso Nursing Home

I saw my Stepmother by video every week and visited every couple of months. Each time she seemed content and all the staff were very helpful, considerate, and caring. Although she didn't take part in many of them, there were a lot of activities going on. All areas appeared clean and smart, not just reception.

I am grateful to Cassa di Lusso, and Mum came to call it home.

I have found it very difficult to come to terms with my lovely husband being anywhere other than home, where it feels he belongs. We have shared our lives for the past 45 years, but if he has to be anywhere I have felt your staff have been so kind and treated him with such respect that I have comfort in knowing he is with you. Nothing ever seems too much trouble and they are always considerate when I or other family and friends visit. I cannot praise your home enough. I feel you have given him some dignity back in his life at a time when that is very difficult, thank you all.

From arrival at reception to the ward, absolutely brilliant care to my husband while at Casa di Lusso Nursing Home, all staff are very kind and considerate. Could not fault this place. Would definitely recommend this care home.

You all make Casa such a lovely place to be. We always felt welcomed, and Aunty was always cared for wonderfully. She was happy and safe; you all do an amazing job. We are so grateful she was with you all. All the staff were friendly and helpful. Nothing was too much trouble. You are all amazing. Thank you so much.

Amazing staff throughout. Very caring individual care. Great facilities for residents. Just a wonderful place for long term care. Treating residents as an individual throughout their stay - so well done. Thank you very much everyone.

My dad was at Casa di Lusso Nursing Home from September 2019 until he died in May 2022, he had dementia. We moved Dad back from Musgrove so he could receive better end-of-life care at Casa di Lusso Nursing Home than the hospital could provide. Management and staff did everything they could to make me and Mum comfortable over his last days and nights. On arrival back from Musgrove, the day staff stayed late past their 12-hour shift to help settle Dad back in and welcome him home. The night staff were also wonderful, regularly checking on him and us while explaining what was happening. The final day, we encouraged staff to come and say their goodbyes, which they did. Management made a special trip out of their busy day to come and pay their respects too. The last few hours, Dad was surrounded by all the staff who had known him and us from day one, it was a peaceful and dignified ending. One year on we still visit Casa di Lusso Nursing Home to say hello, they always give us a warm welcome and treat us like family.

Everybody concerned with my father has looked after him with great care and attention. I cannot fault any of the services supplied. I would recommend the home to anyone.

Residents' interaction with the Casa 'pets'; - rabbits, chinchillas and alpacas - is facilitated by the activity coordinators. With warmer weather and hopefully her improving health, it would be lovely for Mum to be wheeled into the garden for a change of scenery from her room as she is no longer mobile. Also, Casa ensures that its residents do not miss out on any major events like Christmas, Valentine's Day, Easter and the Queen's Platinum Jubilee.

Mum moved into the home in January 2020. I was so pleased to find such a lovely place for her to live. The staff were excellent - caring, cheerful, friendly and professional. It was very reassuring to know Mum was receiving such good care, particularly as I lived over 200 miles away. Her room was beautiful, clean and welcoming. The facilities and activities were wonderful, I know Mum enjoyed them whilst she was able. She sadly passed away at the end of March. During Mum’s last few days all the staff went above and beyond to look after her. Treating her with dignity and respect, whilst also ensuring that myself and my daughter were given care and support during that difficult time. I am so very grateful that Mum was able to spend her last few years in such a place. I would like to say a big thank you to all the team - carers, nurses, activities staff, receptionists, management and cleaners with whom I had the pleasure of dealing with during Mum’s stay.

The continuing care my husband has received in Casa di Lusso Nursing Home is excellent. He is treated with dignity, care and respect. All the staff I have come into contact with are friendly, efficient and polite. I can only speak from the care and treatment I have witnessed for which I can't speak highly enough.

My sister has been in the Pisa unit for just over four and a half years, she has been very happy and I know felt loved and cared for during her time there. Sadly, she has no proper memory or words for conversations but she manages well, all because of the care, concern and thoughtfulness of the wonderful carers and management.

From first contact and continuing, we have received a warm and friendly welcome. When we have questions they are answered promptly and any abnormal events are reported to relatives. Care would appear to be ongoing and timely. We have confidence in the care and security for my wife. Activities coordinators do a great job.

We have arranged for the in-house chiropodist to attend to Mum's feet regularly but she prefers me to cut her hair.

My husband has been in the home for ten months. He settled in very quickly. He is happy with the way he is treated in all aspects of his care and that makes me happy.

My only criticism is some nurses leave a cryptic voicemail, "call us as soon as you get this message", even when not urgent, causes relatives to worry. Please be clearer.

My parents are very pleased with the care and support that they receive. The staff are excellent and the communication from them is frequent and detailed.

Always made to feel welcome on entering the home. The facilities are second to none. The staff are always friendly and helpful. The level of care for my aunty is very good. She can be difficult sometimes!

As soon as my husband arrived here he couldn't stop telling us how nice his room was. His nurse was friendly and nothing was too much trouble, whenever someone was free they took him for a walk outside, which was one thing he missed most. The food was excellent and he was even eating things he wouldn't eat at home. I cannot rate this home high enough and would recommend to anyone.

My dad went into this care home in December 2019. He received the best care you could want for anyone. The staff were extremely friendly. The food was good. The cleanliness of the home was very good. He sadly passed away on the 25th of June. He received the most dignified care in his last few days. The management team are very good, if you feel troubled by anything they listen, the deputy manager will do her utmost to help and give her time to you. I felt my dad was safe and in good care, he was always clean. He didn’t want for anything.