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- Pemberley Manor Care Home







Pemberley Manor Care Home is a purpose-built modern care home for up to 75 residents. Close to Chislehurst in the borough of Bromley, the home is conveniently located close to the A20 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually offering a truly person-centred approach.
The care home provides person-centred residential and specialist dementia...
Care Provided by Pemberley Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
The price(s) shown are provided by the care home. Contact Pemberley Manor Care Home for full pricing details and T&Cs.
Contact Pemberley Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Jade Smith(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visitors welcome at any time.
Parking
- There is a car park onsite.
Pemberley Manor Care Home Reviews (107)
Pemberley Manor Care Home has a Review Score of 9.8 (9.843) out of 10, based on 41 reviews in the last 2 years.
Over all time Pemberley Manor Care Home has 107 reviews.
Since Mum joined Baycroft, we have been more than happy with the level of communication and care she has received, the dedication of all the staff is excellent, especially in coping with the difficulties that the Covid virus has caused. We have not been able to visit Mum in the home at all, but have had outside chats from a distance and regular zoom meetings, not ideal for a resident with Alzheimer’s who cannot understand why we can’t go in, but the staff are helpful in comforting her.
Thank you so much for taking the time to complete a review and saying such positive things about the home. It has been an absolute pleasure having mum with us and we can't wait to be able to welcome you and the rest of the family into the home once the restrictions are lifted so you can all spend more quality time with your mum.
It was a very difficult choice to put mum in a home but it was definitely the right choice. Mum went into Baycroft in January and not long after we were all hit with COVID 19. Although we have not been able to enter the home for some time now I feel that when I get to see Mum and speak to her by telephone she is always happy, clean and content and always happy to be with any members of staff who are all amazing, so caring and always so approachable. I would definitely recommend this home to anyone needing care for their loved one.
We really appreciate you taking the time to complete a review and for the positive comments you have made. This will be passed onto the team and we will thank them all for the great job that they are doing. It is a pleasure to have your mum with us and we look forward to seeing you back in the home once restrictions are lifted.
The dining room is smart and is like a restaurant in a first-class hotel. The food is good. There is a large lounge with a large television and is comfortably furnished with settees and easy chairs. There is also a bistro.
Thank you so much for completing a review and for your positive words about the home. It was lovely to have you here with us and we hope to see you again sometime in the future.
My mother was a resident at Baycroft for just over 2 yrs, during which time she received first-class care and treatment. Although with the Alzheimer's, she was unsettled for patches, the staff were patient and kind, with an unending sense of humour. Although she died of Covid 19, she was unlucky to become a victim very early on, and to date, they have suffered no further outbreaks there.
Thank you for your review. We loved having mum with us and she is very sadly missed. We will pass on your kind words to the team that cared for mum while she was here and thank them for the patience and kindness they showed.
My dad has been a resident at Baycroft Grays Farm Road for over two years. He is 91 and has been very unwell. The care he has received has been second to none and the staff have all gone the extra mile for him and us daily. I cannot speak more highly for each and everyone from cleaners, nurses, carers and management.
Thank you so much for your kind words, this will be passed onto the team with thanks for all of their hard work. We are delighted to hear that you feel the team goes the extra mile in caring for your dad and we look forward to seeing back in the home soon.
Baycroft is a pristine and well thought out building with high standard fixtures and fittings. That said, people make places. My sister was acred for by magnificent staff whose care and support was first class and genuine. I cannot praise them highly enough.
Thank you for your review, our staff work very hard to ensure our residents receive outstanding care whilst staying in our home. It is always lovely to receive such positive feedback.
Very caring attitude and well looked after.
Thank you very much for taking the time to write this review, your kind comments will be forwarded to the staff.
On another note, mum had a bandaged visit last week and despite asking 3 different people nobody could tell me what actually happened. I understand that a carer caught her with her ring.
The staff appear to have permanent smiles and have a pleasant demeanour at all times (are you sure they are not A1!)
My mother has a smile on her face and is extremely happy here at Baycroft.
I would particularly like to thank the general manager for making the choice of Baycroft easy.
On behalf of the manager and the rest of the staff here at Baycroft, we thank you for your feedback, I will cascade this to the rest of the team. It is our pleasure to have had your mum stay with us. Please feel free to contact us again should she wish to come back for respite.
Thank you.
Since my mum has joined the residents at Baycroft Grays, she has been cared for by the wonderful staff and carers at the home who have welcomed her and made her feel part of the family. Thank you for taking the time to talk to her and make her feel special. Such an amazing job you all do to brighten the lives of our ageing parents. Thank you.
Thank you so much for your kind words, we try very hard to ensure that we make a difference to the lives of our residents and it is a joy when we receive feedback like this. It has been a pleasure looking after Mum.
I am entirely satisfied with the care and attention that my wife receives. She is happy and contented and is cheerful whenever I see her.
Lesley
As you will appreciate, this was a difficult decision for both my mother and her family, as it meant her leaving the house she has called home for many years. Unfortunately, you still hear stories in the news of poor care in some homes, but thankfully this cannot be said of Baycroft. My mother is always made to feel special and the welcome we receive as a family is always warm and professional. We have witnessed many examples of compassionate care, the recent Christmas Party is just one of those.
Dear Amanda, Thank you so much for your kind comments, our staff are selected very carefully for their kindness, compassion and professionalism. It has been a pleasure to care for mum and always good to see the family. Kind regards
My husband was resident in Baycroft for two weeks respite care during his stay he was comfortable and happy. The standard of care given was of a high standard and all staff were kind, caring and helpful and courteous at all times. All family and friends were made welcome. I would be happy and use Baycroft again and would have no hesitation in recommending the care home to other would be users.
It was our pleasure to have your husband stay with us, we also very much enjoyed your visits. We have missed you both and very much look forward to seeing you again soon.
Mum had respite for six weeks following an accident and she had the best care in Baycroft. Staff were excellent in all care requirements. She could not have been better looked after.
It was a pleasure to look after mum and we also missed you all as regular visitors to Baycroft with all the laughter and chatter in the Bistro. You are welcome to come any time to have a coffee and a chat.
All staff are pleasant, cheerful, helpful and professional.
No-one can ask for more.
Dear Anita, thank you for your kind words. It has been a privilege to help you and your family. Kind regards.
It was a beautiful environment and the staff were willing and caring.
This is a five-star facility and people care.
Dear Eddy, Thank you so much for your review, it was a pleasure to have your mother-in-law stay with us and delighted she is back for a second visit.
My father has been a guest since June 17th and his overall health has improved dramatically, which must be a sign of his care and surroundings which are both superb.
Dear Sean, Thank you so much for your review. It has been a pleasure looking after Dad and the rest of the family who are frequent visitors to Baycroft. Lesley.
My husband arrived here yesterday to a warm welcome and it is only day 1 - so far so good.
We were delighted to be able to help you at a time of great stress.
Following a very upsetting afternoon/evening for my mum the care staff went "above and beyond" their duties to help and comfort her. Thank you Baycroft staff you know who you are. You can pay for care but you cannot pay for the caring received.
It is a great place. Staff friendly and very helpful. Food delicious. You couldn't wish for a nicer environment for your family member. It is like a 5* hotel.
Thank you, Carol, it has been a pleasure having mum to stay with us during her recovery, your family are all so supportive of her too and you will all be missed when she goes home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (212) & Events (0)
- 30 Jun 2026
What a fantastic morning we had at Pemberley Manor Care Home! We were delighted to welcome members of our local community, healthcare professionals, and relatives to take part in the...
- 26 May 2026
We had a lovely visit from the Year One pupils of Gray's Farm Primary Academy. The residents of Pemberley Manor Care Home really look forward to their visits and today...
- 22 May 2026
Heinz Tomato Soup Day at Pemberley Manor Care Home! During our monthly residents' forum, Jean mentioned that she would love a bowl of Heinz Tomato Soup with crusty bread. This...
There are no upcoming events for Pemberley Manor Care Home.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Accreditations
There are no accreditations posted yet for Pemberley Manor Care Home.
Meet the Team (9)

I started my career as a carer, after spending my childhood watching my parents working in various care homes and seeing the difference this made to people's lives, care is quite literally in my genes! As soon as I left school, I knew this was what I wanted to do and I worked as a carer for 4 years, before changing roles in my previous care home to Activities coordinator, I continued in this role and then joined the incredible team at Baycroft as a Lifestyle and Wellbeing Co-ordinator, where I was mostly responsible for organising and hosting our weekly activities programme.
I have recently started an exciting new position within Baycroft as a customer relations manager and have been enjoying exploring my new role and furthering my skills.

Raised in Caserta, Italy, Michele del Monaco grew up surrounded by the finest ingredients and traditions of Southern Italy. He’s had an amazing career, including working in Sardinia, taking the position of Executive Chef in one of Rio de Janeiro’s finest Italian restaurants and joining the world-renowned kitchens at the two Michelin-starred Hotel Il Pellicano in Tuscany.
Over his global career, Michele has evolved his cooking to incorporate the modern fine dining style whilst maintaining the authentic Italian concept inspired by his homeland, which is what he is now bringing to Baycroft in Orpington.
Our personal favourites are his calamari, beef wellington and apple crumble!!

Hi, My name is Lauren and I am the new Home Administrator for Baycroft, Grays Farm Road. I have been in the care industry since 2013 when I started as a carer in an extra scheme and from there, I progressed into more senior roles over the 6 years I worked there. I then worked for a private domiciliary service in Bromley until the end of 2020. I have always enjoyed working in care and gaining various experiences from the roles have been in over the years, It's very rewarding knowing that you are making a difference in a person's life. After a break from work to raise children, I am now here at Baycroft and I am looking forward to working with the team and meeting the residents and family members.

I love my job as a receptionist at Baycroft Orpington because I get to see so many visitors with who I really enjoy chatting.
I have lots of conversations with the lovely residents, jokes and laughs they are such lovely people it is nice to meet their family members too.
Not forgetting the very nice staff and my team whom I enjoy working with.

Hi, I recently joined Baycroft as a Receptionist. My background is in Beauty and Aesthetics, most recently as an Aesthetic Consultant at Harley Street. As a therapist and consultant, I have always enjoyed working with the older generation and building a relationship with them to the point a lot of them became friends. I have a caring nature and decided to get into the care industry using my customer service and reception skills. I know I will get a lot of job satisfaction from knowing I am part of helping someone’s care and attending to their friends and relatives, giving them 5-star service.

I am the maintenance man for Baycroft, I have been made very welcome and supported by the staff in the home.
I’ve been in care for over 17 years in different roles predominantly in Dementia homes, eventually moving into training. Qualified in all aspects of training within the healthcare sector. I moved out of care homes and into a highly successful training company teaching across all sectors of care including the NHS. I am a qualified Dementia trainer for the world-renowned Virtual Dementia Tour and a Newly designed Dementia Interpreter I can utilise my skills gained to help make the residents' lives as fulfilling as possible.

I joined Baycroft in 2019 as a healthcare assistant but I started caring in 2017 for my great nan when she became unwell. I have now started a new role as Activities Coordinator at Baycroft Grays Farm Road, I am enjoying creating a diverse, stimulating activities programme for residents to enjoy.
I enjoy taking part in the daily activities with residents and it is so rewarding to see them benefiting from having social interaction with others and a sense of empowerment from taking part.

BIN ZHANG graduated from Medical College of SOUTHEAST UNIVERSITY in China and gained a Diploma of Medical Laboratory Science. After his graduation, BIN worked as a medical laboratory scientist in general hospitals for 10 years, as a senior QC supervisor and ISO15189 internal auditor in independent medical laboratories for 4 years, and as a QA manager and senior medical IVD scientist in an international medical devices company.
After moving to UK BIN gained NVQ-3 Health and Social care certificates and has been working in healthcare settings for 6 years. During his work experience, he has a good reputation for client-centred care service as a healthcare assistant and senior healthcare assistant.

environment.
She is adaptable and takes responsibility very seriously. She remains confidently calm in the face of stress or crises. Larina is compassionate, friendly and obliging and is an asset to whomever employs her.
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