Pemberley Manor Care Home

It was a difficult time when my sister and I needed Mum to have residential care, as no matter what support she had at home -it wasn’t working. From the first contact we had with Baycroft, during her admission when she was upset and until now, I cannot thank the Staff enough for caring so well for my Mum! She is now settled, happy and although she doesn’t join in much of the many activities on offer she is always encouraged to do so. Her birthday celebrations given by Baycroft were better than she had for a few years! We cannot thank you enough.

All the good staff have left.

Mum was extremely well looked after throughout her three and a half years at Baycroft Orpington Care Home. She was very happy and content there and popular with staff and other residents alike.

If I have to go into care, this is definitely where I want to come.

My uncle, who has Alzheimer’s, moved into the home in January 2020. We chose the home because when we first visited the staff were all very friendly and more importantly the residents we saw all had smiles on their faces. My uncle looks so much better than he did before he went in. It is clear that he enjoys the regular activities, especially if they involve cakes and a tipple like on VE Day. Moving into Bayroft was the best choice we made and has meant that he has not been alone this past year.

Since Mum joined Baycroft, we have been more than happy with the level of communication and care she has received, the dedication of all the staff is excellent, especially in coping with the difficulties that the Covid virus has caused. We have not been able to visit Mum in the home at all, but have had outside chats from a distance and regular zoom meetings, not ideal for a resident with Alzheimer’s who cannot understand why we can’t go in, but the staff are helpful in comforting her.

It was a very difficult choice to put mum in a home but it was definitely the right choice. Mum went into Baycroft in January and not long after we were all hit with COVID 19. Although we have not been able to enter the home for some time now I feel that when I get to see Mum and speak to her by telephone she is always happy, clean and content and always happy to be with any members of staff who are all amazing, so caring and always so approachable. I would definitely recommend this home to anyone needing care for their loved one.

The dining room is smart and is like a restaurant in a first-class hotel. The food is good. There is a large lounge with a large television and is comfortably furnished with settees and easy chairs. There is also a bistro.

My mother was a resident at Baycroft for just over 2 yrs, during which time she received first-class care and treatment. Although with the Alzheimer's, she was unsettled for patches, the staff were patient and kind, with an unending sense of humour. Although she died of Covid 19, she was unlucky to become a victim very early on, and to date, they have suffered no further outbreaks there.

My dad has been a resident at Baycroft Grays Farm Road for over two years. He is 91 and has been very unwell. The care he has received has been second to none and the staff have all gone the extra mile for him and us daily. I cannot speak more highly for each and everyone from cleaners, nurses, carers and management.

Baycroft is a pristine and well thought out building with high standard fixtures and fittings. That said, people make places. My sister was acred for by magnificent staff whose care and support was first class and genuine. I cannot praise them highly enough.

Very caring attitude and well looked after.

On another note, mum had a bandaged visit last week and despite asking 3 different people nobody could tell me what actually happened. I understand that a carer caught her with her ring.

I would particularly like to thank the general manager for making the choice of Baycroft easy.

Since my mum has joined the residents at Baycroft Grays, she has been cared for by the wonderful staff and carers at the home who have welcomed her and made her feel part of the family. Thank you for taking the time to talk to her and make her feel special. Such an amazing job you all do to brighten the lives of our ageing parents. Thank you.

I am entirely satisfied with the care and attention that my wife receives. She is happy and contented and is cheerful whenever I see her.

As you will appreciate, this was a difficult decision for both my mother and her family, as it meant her leaving the house she has called home for many years. Unfortunately, you still hear stories in the news of poor care in some homes, but thankfully this cannot be said of Baycroft. My mother is always made to feel special and the welcome we receive as a family is always warm and professional. We have witnessed many examples of compassionate care, the recent Christmas Party is just one of those.

My husband was resident in Baycroft for two weeks respite care during his stay he was comfortable and happy. The standard of care given was of a high standard and all staff were kind, caring and helpful and courteous at all times. All family and friends were made welcome. I would be happy and use Baycroft again and would have no hesitation in recommending the care home to other would be users.

Mum had respite for six weeks following an accident and she had the best care in Baycroft. Staff were excellent in all care requirements. She could not have been better looked after.

No-one can ask for more.