Pemberley Manor Care Home

Grays Farm Road, Orpington BR5 3AD
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9.9 92 Reviews
  • Pemberley Manor Care Home, Orpington
Pemberley Manor Care Home is a purpose-built modern care home for up to 75 residents. Close to Chislehurst in the borough of Bromley, the home is conveniently located close to the A20 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually offering a truly person-centred approach.

The care home provides person-centred residential and specialist dementia care across three floors. The home also offers short-term respite care, ideal for a period of convalescence following a stay in hospital. From the moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Pemberley Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jade Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • There is a car park onsite.

Pemberley Manor Care Home Reviews (92)

9.9

Pemberley Manor Care Home has a Review Score of 9.9 (9.910) out of 10, based on 34 reviews in the last 2 years.
Over all time Pemberley Manor Care Home has 92 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pemberley Manor Care Home
  • 47
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  • 5
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Total of 92, showing 61-80
Review from Ann B (Daughter of Resident) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult time when my sister and I needed Mum to have residential care, as no matter what support she had at home -it wasn’t working. From the first contact we had with Baycroft, during her admission when she was upset and until now, I cannot thank the Staff enough for caring so well for my
Mum! She is now settled, happy and although she doesn’t join in much of the many activities on offer she is always encouraged to do so. Her birthday celebrations given by Baycroft were better than she had for a few years! We cannot thank you enough.
Reply from Sophie Baker, Sales and Marketing Manager at Pemberley Manor Care Home

Dear Ann, thank you so much for your review. We are thrilled to hear your mum has settled so well and you are satisfied with the level of care, and birthday celebrations, she is receiving. Many thanks, Sophie

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Review from C H (Daughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Baycroft has gone one way down.
I would not recommend this home to anyone. Sadly in the last few months of their life, my parent did not receive the care and compassion deserved.
Fees are extortionate.
All the good staff have left.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you for your review, we are very sorry to hear that Baycroft Grays Farm Road did not meet your expectations. In the three and a half years that this was your mother’s home, we did everything we could to keep her well cared for and engaged. Throughout the Covid-19 pandemic, it became more challenging, with the enforced government restrictions in place across all care homes.
We regularly analyse our pricing structure and the services offered locally and throughout the industry to ensure we remain competitive. We are therefore confident that our fees are competitive for such a well-appointed home when compared to similar homes in the area.
The industry as a whole has quite a high staff turnover and whilst we have had members of staff leave for differing reasons over the last 18 months, we have not been required to recruit any new members of the care team since March 2020, nor required the use of agency so we have maintained a good level of continuity for our residents.

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Review from G L (Son of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was extremely well looked after throughout her three and a half years at Baycroft Orpington Care Home. She was very happy and content there and popular with staff and other residents alike.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to complete a review and for your positive and encouraging words, this will be passed on to the care team that looked after your mother with our thanks. Mum is certainly very much missed by us all, as are the rest of the family. Once visiting restrictions are lifted further, we will let you know so you can come along for a coffee, the team would be thrilled to see you again.

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Review from Sally D (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's such an emotional time when you realise your mother needs to go into care. The responsibility to choose the right home is enormous and you're not sure what questions to ask. From the very first phone call, the staff have been knowledgeable, supportive, open and very patient. I was particularly
impressed by the honesty displayed, particularly when asking questions relating to the CQC report.
I chose Baycroft because the care is exemplary and tailored to individual needs e.g. Mum doesn't need any mobility aids in the bathroom, so they were all removed before her arrival.
The staff are all lovely; they helped Mum to settle very quickly and genuinely care about her. Baycroft feels part of our extended family.
Baycroft isn't cheap, but it wasn't the most expensive home I looked at. All services such as hairdressing and chiropody are included, which is most unusual.
If I have to go into care, this is definitely where I want to come.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you for completing a review of the home, we are so pleased to hear that you are happy with the care being provided since your mum arrived at Baycroft. We strive to treat every resident as an individual and to ensure they settle in quickly so it is great to hear that you feel this has been the case with your mother. We look forward to being able to invite you into the home once restrictions have been lifted further so you can sample our lovely homemade cakes.

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Review from Carol H (Niece of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle, who has Alzheimer’s, moved into the home in January 2020. We chose the home because when we first visited the staff were all very friendly and more importantly the residents we saw all had smiles on their faces. My uncle looks so much better than he did before he went in. It is clear that
he enjoys the regular activities, especially if they involve cakes and a tipple like on VE Day. Moving into Bayroft was the best choice we made and has meant that he has not been alone this past year.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for such a positive review of the home. It is an absolute pleasure to have your uncle here with us and it is so pleasing to hear that the team's efforts are being appreciated. Your feedback will be passed onto the team with thanks from the management team for their tireless efforts in keeping our residents safe and well entertained. We hope that we will be able to invite you back into the home soon once things continue to return to normal.

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Review from Sara V (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum joined Baycroft, we have been more than happy with the level of communication and care she has received, the dedication of all the staff is excellent, especially in coping with the difficulties that the Covid virus has caused. We have not been able to visit Mum in the home at all, but have
had outside chats from a distance and regular zoom meetings, not ideal for a resident with Alzheimer’s who cannot understand why we can’t go in, but the staff are helpful in comforting her.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for taking the time to complete a review and saying such positive things about the home. It has been an absolute pleasure having mum with us and we can't wait to be able to welcome you and the rest of the family into the home once the restrictions are lifted so you can all spend more quality time with your mum.

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Review from Claire (Daughter of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was a very difficult choice to put mum in a home but it was definitely the right choice. Mum went into Baycroft in January and not long after we were all hit with COVID 19. Although we have not been able to enter the home for some time now I feel that when I get to see Mum and speak to her by telephone
she is always happy, clean and content and always happy to be with any members of staff who are all amazing, so caring and always so approachable. I would definitely recommend this home to anyone needing care for their loved one.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

We really appreciate you taking the time to complete a review and for the positive comments you have made. This will be passed onto the team and we will thank them all for the great job that they are doing. It is a pleasure to have your mum with us and we look forward to seeing you back in the home once restrictions are lifted.

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Review from K B (Respite Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just returned home after a period of respite, I have done twice previously. The home is comfortable, nicely finished. The staff are friendly and helpful. The rooms are large have television and en suite bathroom (wet room).
The dining room is smart and is like a restaurant in a first-class hotel.
The food is good. There is a large lounge with a large television and is comfortably furnished with settees and easy chairs. There is also a bistro.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for completing a review and for your positive words about the home. It was lovely to have you here with us and we hope to see you again sometime in the future.

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Review from J P (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident at Baycroft for just over 2 yrs, during which time she received first-class care and treatment. Although with the Alzheimer's, she was unsettled for patches, the staff were patient and kind, with an unending sense of humour. Although she died of Covid 19, she was unlucky to
become a victim very early on, and to date, they have suffered no further outbreaks there.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you for your review. We loved having mum with us and she is very sadly missed. We will pass on your kind words to the team that cared for mum while she was here and thank them for the patience and kindness they showed.

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Review from Jane G (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Baycroft Grays Farm Road for over two years. He is 91 and has been very unwell. The care he has received has been second to none and the staff have all gone the extra mile for him and us daily. I cannot speak more highly for each and everyone from cleaners, nurses, carers
and management.
Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for your kind words, this will be passed onto the team with thanks for all of their hard work. We are delighted to hear that you feel the team goes the extra mile in caring for your dad and we look forward to seeing back in the home soon.

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Review from P L (Brother of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Baycroft is a pristine and well thought out building with high standard fixtures and fittings. That said, people make places. My sister was acred for by magnificent staff whose care and support was first class and genuine. I cannot praise them highly enough.
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

Thank you for your review, our staff work very hard to ensure our residents receive outstanding care whilst staying in our home. It is always lovely to receive such positive feedback.

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Review from Jeanette B (Daughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring attitude and well looked after.
Reply from Julie Chanel, Sales and Marketing Manager at Pemberley Manor Care Home

Thank you very much for taking the time to write this review, your kind comments will be forwarded to the staff.

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Review from Amanda F (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care mainly. Mum still has concerns about her night care, whereby mum feels as if she is being a nuisance if she rings.
On another note, mum had a bandaged visit last week and despite asking 3 different people nobody could tell me what actually happened. I understand that a carer caught her
with her ring.
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Review from Paul W (Son of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for respite but was welcomed and treated as a valued resident. The staff from receptionist to nurses to management all came to greet her and immediately made her feel at home.
The staff appear to have permanent smiles and have a pleasant demeanour at all times (are you sure they
are not A1!)
My mother has a smile on her face and is extremely happy here at Baycroft.
I would particularly like to thank the general manager for making the choice of Baycroft easy.
Reply from Aisha Laudrum, Customer Relations Manager at Pemberley Manor Care Home

Dear Paul,
On behalf of the manager and the rest of the staff here at Baycroft, we thank you for your feedback, I will cascade this to the rest of the team. It is our pleasure to have had your mum stay with us. Please feel free to contact us again should she wish to come back for respite.
Thank you.

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Review from B K (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has joined the residents at Baycroft Grays, she has been cared for by the wonderful staff and carers at the home who have welcomed her and made her feel part of the family. Thank you for taking the time to talk to her and make her feel special. Such an amazing job you all do to brighten
the lives of our ageing parents. Thank you.
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for your kind words, we try very hard to ensure that we make a difference to the lives of our residents and it is a joy when we receive feedback like this. It has been a pleasure looking after Mum.

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Review from John T (Husband of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am entirely satisfied with the care and attention that my wife receives. She is happy and contented and is cheerful whenever I see her.
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

Thank you John, it has been a pleasure to look after your lovely wife and to see you and your family when you visit.
Lesley

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Review from Amanda R (Daughter of Resident) published on 21 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As you will appreciate, this was a difficult decision for both my mother and her family, as it meant her leaving the house she has called home for many years. Unfortunately, you still hear stories in the news of poor care in some homes, but thankfully this cannot be said of Baycroft. My mother is always
made to feel special and the welcome we receive as a family is always warm and professional. We have witnessed many examples of compassionate care, the recent Christmas Party is just one of those.
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

Dear Amanda, Thank you so much for your kind comments, our staff are selected very carefully for their kindness, compassion and professionalism. It has been a pleasure to care for mum and always good to see the family. Kind regards

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Review from Mary W (Wife of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was resident in Baycroft for two weeks respite care during his stay he was comfortable and happy. The standard of care given was of a high standard and all staff were kind, caring and helpful and courteous at all times. All family and friends were made welcome. I would be happy and use Baycroft
again and would have no hesitation in recommending the care home to other would be users.
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

It was our pleasure to have your husband stay with us, we also very much enjoyed your visits. We have missed you both and very much look forward to seeing you again soon.

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Review from Jennifer S (Daughter of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had respite for six weeks following an accident and she had the best care in Baycroft. Staff were excellent in all care requirements. She could not have been better looked after.
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

It was a pleasure to look after mum and we also missed you all as regular visitors to Baycroft with all the laughter and chatter in the Bistro. You are welcome to come any time to have a coffee and a chat.

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Review from Anita G (Relative of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has received excellent care and attention but most importantly, all her needs and wishes have been respected and dealt with with kindness and dignity.
All staff are pleasant, cheerful, helpful and professional.
No-one can ask for more.
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

Dear Anita, thank you for your kind words. It has been a privilege to help you and your family. Kind regards.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Pemberley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Pemberley Manor Care Home is calculated as follows: ( (367 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 400 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pemberley Manor Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (13)

Hope

Hope Vincent

Job Title: Clinical Deputy Manager Joined: 2023

Hi,
My name is Hope Vincent.
I am the Clinical Deputy Manager. I am an RGN with a lot of experience. I have worked in the Care industry for 19 years and have a lot of experience in different management roles.

Lauren

Lauren Digby

Job Title: Customer Relations Manager Joined: 2017

I started my career as a carer, after spending my childhood watching my parents working in various care homes and seeing the difference this made to people's lives, care is quite literally in my genes! As soon as I left school, I knew this was what I wanted to do and I worked as a carer for 4 years, before changing roles in my previous care home to Activities coordinator, I continued in this role and then joined the incredible team at Baycroft as a Lifestyle and Wellbeing Co-ordinator, where I was mostly responsible for organising and hosting our weekly activities programme.


I have recently started an exciting new position within Baycroft; as a customer relations manager and have been enjoying exploring my new role and furthering my skills.

Michele

Michele del Monaco

Job Title: Executive Chef, Baycroft Grays Farm Road Joined: 2017

Raised in Caserta Italy, Michele del Monaco grew up surrounded by the finest ingredients and traditions of Southern Italy. He’s had an amazing career, including working in Sardinia, taking the position of Executive Chef in one of the Rio de Janeiro’s finest Italian restaurants and joining the world-renowned kitchens at the two Michelin starred Hotel Il Pellicano in Tuscany.


Over his global career, Michele has evolved his cooking to incorporate the modern fine dining style whilst maintaining the authentic Italian concept inspired by his homeland, which is what he is now bringing to Baycroft in Orpington.


Our personal favourites are his calamari, beef wellington and apple crumble!!

Lauren

Lauren Williams

Job Title: Administrator Joined: 2022

Hi, My name is Lauren and I am the new Home Administrator for Baycroft, Grays Farm Road. I have been in the care industry since 2013 when I started as a carer in an extra scheme and from there, I progressed into more senior roles over the 6 years I worked there. I then worked for a private domiciliary service in Bromley until the end of 2020. I have always enjoyed working in care and gaining various experiences from the roles have been in over the years, It's very rewarding knowing that you are making a difference in a person's life. After a break from work to raise children, I am now here at Baycroft and I am looking forward to working with the team and meeting the residents and family members.

Joanne

Joanne Rogers

Job Title: Receptionist Joined: 2022

My name is Joanne, and I am one of the receptionists at Baycroft Orpington I have worked as a receptionist all my working life.

I love my job as a receptionist at Baycroft Orpington because I get to see so many visitors with who I really enjoy chatting.

I have lots of conversations with the lovely residents, jokes and laughs they are such lovely people it is nice to meet their family members too.


Not forgetting the very nice staff and my team whom I enjoy working with.

Lorraine

Lorraine Kelly

Job Title: Receptionist Joined: 2023

Hi, I recently joined Baycroft as a Receptionist. My background is in Beauty and Aesthetics, most recently as an Aesthetic Consultant at Harley Street. As a therapist and consultant, I have always enjoyed working with the older generation and building a relationship with them to the point a lot of them became friends. I have a caring nature and decided to get into the care industry using my customer service and reception skills. I know I will get a lot of job satisfaction from knowing I am part of helping someone’s care and attending to their friends and relatives, giving them 5-star service.

Tony

Tony Waller

Job Title: Maintenance Manager Joined: 2022

I am the maintenance man for Baycroft, I have been made very welcome and supported by the staff in the home.


I’ve been in care for over 17 years in different roles predominantly in Dementia homes, eventually moving into training. Qualified in all aspects of training within the healthcare sector. I moved out of care homes and into a highly successful training company teaching across all sectors of care including the NHS. I am a qualified Dementia trainer for the world-renowned Virtual Dementia Tour and a Newly designed Dementia Interpreter I can utilise my skills gained to help make the residents' lives as fulfilling as possible.

Sophie

Sophie Marney

Job Title: Activities Coordinator Joined: 2019

I joined Baycroft in 2019 as a healthcare assistant but I started caring in 2017 for my great nan when she became unwell. I have now started a new role as Activities Coordinator at Baycroft Grays Farm Road, I am enjoying creating a diverse, stimulating activities programme for residents to enjoy.


I enjoy taking part in the daily activities with residents and it is so rewarding to see them benefiting from having social interaction with others and a sense of empowerment from taking part.

Bin

Bin Zhang

Job Title: Senior Carer Joined: 2021

BIN ZHANG graduated from Medical College of SOUTHEAST UNIVERSITY in China and gained a Diploma of Medical Laboratory Science. After his graduation, BIN worked as a medical laboratory scientist in general hospitals for 10 years, as a senior QC supervisor and ISO15189 internal auditor in independent medical laboratories for 4 years, and as a QA manager and senior medical IVD scientist in an international medical devices company.


After moving to UK BIN gained NVQ-3 Health and Social care certificates and has been working in healthcare settings for 6 years. During his work experience, he has a good reputation for client-centred care service as a healthcare assistant and senior healthcare assistant.

Larina

Larina Green

Job Title: Health Care Assistant Joined: 2017

Larina Gray Green has a special gift. She earns the trust of
the residents and the respect of her colleagues in her work
environment.


She is adaptable and takes responsibility very
seriously. She remains confidently calm in the face of stress
or crises. Larina is compassionate, friendly and obliging and
is an asset to whomever employs her.

Louise

Louise Wisson

Job Title: Health Care Assistant Joined: 2023

My name is Louise, I have worked in the care industry for 10 years, before I was a carer I worked for the Royal Mail for 12 years and the metropolitan police service for 15 years.


What I most like about being a carer is, caring and supporting my residents to the best of my ability and the staff I work with, the reason I like working here at Baycroft is the friendly atmosphere and the support of my colleagues.

Lisa

Lisa Young

Job Title: Health Care Assistant Joined: 2018

My name is Lisa Young


I have been working as a Health care assistant for 9 years now. I first started off with Domiciliary care where I had to drive to my resident's houses. I then decided to move on and applied for Maples care home in Bexleyheath. I enjoyed my Job role and loved making my resident's life's enjoyable and helping them live an independent life, and enjoyed making them laugh and smile.


There was an opportunity to better me and I decided to study and work towards my NVQ 2 in health and social care it was pretty intense but thoroughly enjoyed it and was really interesting. This Qualification took me over a year and was pleased to say I passed my NVQ 2 which I was very happy with. I then decided my life wasn't complete yet and decided I was going to move on and work towards my NVQ3 so I found myself studying again and after a lot of hard work and effort I passed my NVQ3 in health and social care. I then moved on and joined Baycroft and I soon settled in with the routine and loved caring for my residents and getting to know all of their interests and preferences in the way they would like me to care for them. I am still working at Baycroft and am enjoying my Job role as a care assistant.

Joyce

Joyce Hayes

Job Title: Hairdresser Joined: 2019

My name is Joyce Hayes, I started my hairdressing career when I was 15 years old... Which means I have been doing people's hair for a very long time, and I hope to continue doing it for many more years to come! I have worked in many salons throughout the years, however, I find working in a care home so much more rewarding.


I have been coming to do the resident's hair at Baycroft for three years now. I love coming here because the staff are so caring and welcoming not only to all of the visitors but the residents too. I enjoy doing the resident's hair because seeing them happy and the impact having their hair and nails done has on them, makes everything worthwhile. It makes such a difference for them, it’s the whole experience of coming to the Salon, having a natter and a laugh with everyone, not to mention plenty of tea, cakes and of course a sing-along!

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