Pemberley Manor Care Home

Our mother, who has Alzheimer’s, has been a resident of Baycroft since almost the day it opened, in 2017. The facilities are excellent and the care that she receives is compassionate and dedicated. The food is good and Mum is very content, although she chooses not to participate in the activities on offer. We are happy that she is being well cared-for. Two years ago we moved my father (no dementia but terminally ill) into Baycroft for ‘end of life’ care. He was there for two weeks before he died, and again his care was very good. We do find, however, that communication between the home and residents' families leaves something to be desired. The management team has had multiple changes over the time Mum has been there, which is continuing, and it is often difficult to find out who to talk to about Mum. This has been exacerbated by the pandemic and the multiple lockdowns imposed by public health regulations.

The food is lovely, the activities are fun, the facilities are very nice; Mum’s room is lovely, the gardens and surroundings are very nice and well-maintained, and most of all, the staff and management are brilliant!

Our mother has been a resident at Baycroft for the last four and a half years, and we have always been very pleased with her care. The carers, nurses and all staff treat her with dignity and respect. She is happy and settled. The activities are excellent, and Mum enjoys these.

Since my father moved into Baycroft in April 2021, he has had nothing but excellent care. As the home has been able to ease on Covid restrictions, the feeling of normality has added to an already lovely atmosphere whenever I visit. The activities organised are wonderful and varied. The activities coordinator has even got my father doing activities I never thought I would see, and he thoroughly enjoys them. This weekend was his birthday, and thanks to the great Baycroft kitchen staff, family were able to enjoy an excellent afternoon tea along with other residents. My father enjoyed it greatly. Thank you, especially, to the activities coordinator who came in on a Sunday to ‘decorate’ Dad’s room with banners and balloons. Would not hesitate in recommending Baycroft to anyone and have never regretted the decision to choose it for the care Dad so desperately needed.

Very friendly and professional, caring team that took care of Mother during her muscular rehab following surgery, and the whole facility is first class. The activities that people can take part in, helps them socialise and feel comfortable, and on our visits, we saw Mum making sup cakes and she has also been doing potting plants in the gardening workshop, which was great.

Our father has been at Baycroft Grays Farm Road since February and we have found the home to be very attentive and caring, especially in the quality and consideration of its staff. Dad is very happy there and our family is also happy with this and the personalised care they have tailored for him. Dad has a very good rapport with many of the staff which for me shows that he has regular contact. We really were touched by the cakes, bunting, balloons and attention to detail for dad's onsite and outside birthday party. The staff also take dad to local medical appointments when we can't, which is reassuring. We really appreciate the zoom calls and online correspondence we receive to keep us in the loop on things happening at the care home generally such as events, Covid-19 and maintenance. Of course, the surroundings are gorgeous and dad really likes that too and is looking forward to more events as we move beyond Covid-19. Thank you Baycroft Grays Farm Road, with thanks.

For a home that is supposed to be specialising in dementia care, it was poor care that I observed. The building is luxurious but I think the care is lacking.

The impression I got when you drive into the car park of Baycroft was very impressive and the cleaning standards and decoration within the home are of a very good standard. However, whenever I visited my friend who is a very kind man, there was never any staff around to ask questions and on numerous occasions, whenever I used the telephone provided in the guests' meeting room on the 1st floor, to notify the staff that I was leaving, more often than not, the phone would often ring for 10 minutes before being answered. In my professional opinion, the home is understaffed.

Do not just look at the decor. When you visit this home, things are not as they seem.

My mother was very apprehensive about going into a care home, but in less than a day, she was the happiest we had seen her in a long time. The care is first class, and all the staff we have had contact with are very customer focused and caring. Nothing is too much trouble for them, and I feel totally at ease with her being there.

I would not hesitate to recommend this home to anyone whose loved one needs care.

We were so impressed with Baycroft back in February 2019 when we first visited and have been pleased and impressed since. The care is good and all the staff are lovely. Our very dear friend is so well looked after and she is extremely happy and content. Any medical problems are dealt with promptly and instructions carried out. Nothing is too much trouble. Baycroft is like a five-star hotel. All the areas are beautifully equipped and kept so very well. I would highly recommend.

The 'wet room' and shower are an excellent facility and ensuite washing and toilet facilities acceptable.

The cleaners go above and beyond. Couldn't feel more confident that my loved one is cared for when I'm not around. The little extra touches i.e. hairdresser, chiropodist, papers and activities make such a difference. Feel confident in sending your family here.

It was a difficult decision to place our mother in a residential home as she was fiercely independent but after several falls and potentially serious accidents at home, it was clear that she could not remain living by herself. We chose Baycroft Grays Farm Road because of its close location to my brother. Our mother was initially quite difficult and resistant but through the patient and caring support given to her by the Baycroft staff, she eventually settled down and now seems quite relaxed and content. I suppose our only gripe is the cost, but good things always cost more. Overall we are very happy with the decision to put our mother in Baycroft and it is a great relief to us to know that she is being cared for professionally.

It was a difficult time when my sister and I needed Mum to have residential care, as no matter what support she had at home -it wasn’t working. From the first contact we had with Baycroft, during her admission when she was upset and until now, I cannot thank the Staff enough for caring so well for my Mum! She is now settled, happy and although she doesn’t join in much of the many activities on offer she is always encouraged to do so. Her birthday celebrations given by Baycroft were better than she had for a few years! We cannot thank you enough.

All the good staff have left.

Mum was extremely well looked after throughout her three and a half years at Baycroft Orpington Care Home. She was very happy and content there and popular with staff and other residents alike.

If I have to go into care, this is definitely where I want to come.

My uncle, who has Alzheimer’s, moved into the home in January 2020. We chose the home because when we first visited the staff were all very friendly and more importantly the residents we saw all had smiles on their faces. My uncle looks so much better than he did before he went in. It is clear that he enjoys the regular activities, especially if they involve cakes and a tipple like on VE Day. Moving into Bayroft was the best choice we made and has meant that he has not been alone this past year.