Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED
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9.6 125 Reviews
  • Oak Springs Care Home, Liverpool
Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, providing high-quality residential, dementia and respite care for older adults within a warm, welcoming and supportive environment. The home is dedicated to ensuring every resident is treated with dignity, compassion and respect, while encouraging independence and meaningful daily living.

Led by the Registered Manager, the experienced and values-driven care team delivers personalised support tailored to each resident’s individual needs, preferences and routines. Compassion, professionalism and person-centred care remain at the heart of the home’s approach, helping residents feel safe, comfortable and well supported at every stage of their journey.

Accommodation at Oak Springs has been thoughtfully designed to create a calm and homely atmosphere. Each resident benefits from their own private en-suite bedroom, offering comfort, privacy and relaxation, while spacious communal lounges and welcoming social areas provide opportunities for companionship, activities and connection with others.

The home places a strong emphasis on enhancing quality of life, supporting residents to remain active, engaged and connected to the people and interests that matter most to them. A varied programme of meaningful activities encourages social interaction, emotional wellbeing and continued independence wherever possible.

Oak Springs also provides specialist dementia support within an understanding and reassuring environment, alongside flexible respite care designed to offer short-term support and peace of mind for families and carers.

Combining expert care with genuine warmth and compassion, Oak Springs offers a friendly and inclusive community where residents can feel valued, respected and truly at home.

Care Provided by Oak Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1495
  • RESPITE Self-Funded Residential Care: from £1513
  • RESPITE Self-Funded Residential Dementia Care: from £1645

Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.


Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.

The price(s) shown are provided by the care home. Contact Oak Springs Care Home for full pricing details and T&Cs.

Contact Oak Springs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oak Springs Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Lyon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process.


    Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends.


    To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times.


    Please contact the team to arrange a visit or request further information — they will be delighted to help.

Parking

  • Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.

9.6

Oak Springs Care Home has a Review Score of 9.6 (9.598) out of 10, based on 61 reviews in the last 2 years.
Over all time Oak Springs Care Home has 125 reviews.

Overall Experience
  • 96
  • 22
  • 6
  • 1
  • 0
Date Published
  • 125
  • 2
  • 50
  • 61
  • 64
Reviewer Connection to Oak Springs Care Home
  • 54
  • 22
  • 6
  • 6
  • 5
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 125, showing 121-125
Review from Gary L (Son of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My main concern was whether my mother would settle, having gone to Royal Oak from her own house, living independently. These worries soon disappeared, as she has settled in really well and has made new friends.


She joins in activities and enjoys them all. Overall I am very pleased with Royal Oak.

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Review from Sue H (Daughter-in-law of Resident) published on 23 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky to get emergency respite here for the next day for my father-in-law, he had been at another care home but they couldn’t extend his stay for a few more weeks. The place is amazing compared to most other care homes, once you walk in it reminded me of a hotel and the staff are lovely
and friendly which helps. In the previous home they had struggled to get my father-in-law washed but when we came to visit after a couple of days he’d been in the jacuzzi bath and looked amazing, he took to this place amazingly and I think in time he will come here permanently as the care here is more than what we can do for him at home.
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Review from John F (Son-in-law of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the third respite my father-in-law has been in and by far the best, staff and management couldn't do enough for him, if he didn't like the menu their chef was only too happy to help with something else, he has already been on the phone to family and friends recommending Royal Oak Care Home.
His daughter and I have passed on their phone number to our friends and work colleagues. He loves his room and private wet room, definitely value for money.
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Review from Jacqueline T (Daughter of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank Royal Court staff enough for the care and kindness they have shown my parents. They are all very professional and supportive. All resident care is centred on them as individuals and their immediate and long-term needs and are treated with dignity and respect. As well as fantastic staff,
the accommodation is excellent, lovely modern building and rooms are all comfortable and bright.
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Review from Betty S (Sister-in-law of Resident) published on 16 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited my brother in law yesterday. What a beautiful place. The staff are really on the ball and on a one to one with all the residents, we were really impressed. Very pleased that he is in your care. To us, he is and always was a very special person. A gentle way a gentle life and a gentleman.
Thank you so much for all your care. So pleased his son took the care to find you.
We wish you every success in the future.
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for Oak Springs Care Home is calculated as follows: ( (496 Excellents x 5) + (179 Goods x 4) + (48 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 729 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Meet the Team (5)

Andrea

Andrea Lyon

Job Title: Home Manager Joined: 2010

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.


Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.


Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda

Amanda Pettitt

Job Title: Deputy Manager Joined: 2010

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.


As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.


In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

Roisin

Roisin Chaplin

Job Title: Activity/Community Coordinator Joined: 2021

I have been an Activity and Community Coordinator with Oak Springs since October 2022.


I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.


I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

Jessica Griffin

Jessica Griffin

Job Title: Senior Health Care Assistant Joined: 2021

I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

Rachelle

Rachelle White

Job Title: Head Chef Joined: 2017

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.


In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!

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