Oak Springs Care Home

P.S. I get on fine with the other residents

Staff are excellent and really care about the residents. The activities team is excellent and put on a full programme of events each week. You can tell real thought goes into the activities and the resident appreciate it.

Thankyou

My aunt has been a resident at Oaksprings since 12/23. The care and support she has received is excellent. The unit she is on is well led, staff are lovely facilities are spotless. The unit lead and deputy keep me up to date with her care, more importantly they have ensured her changing needs are met. Not only do they cate about the residents but family and friends. I appreciate they are working in a very demanding unit but the staff cope admirably. Big thanks to them!

Whilst very happy with my dad's overall care; he is always clean & tidy and the staff are lovely, I am disappointed when I look on social media family & friends to note that the majority of activities/entertainments seem to take place on Willow/Walnut suites and very few on Maple suite (where my dad is). When there have been activities on Maple he has joined in and enjoyed himself. I understand about consent, but the best way to approach my dad is not to ask 'do you want to....' but say something like 'lets go here, lets do this' etc. I have already raised this issue with the Oak Springs team outlining my concerns for dads well being.

I find Jackie always helpful and very professional when I visit Mum. No matter when I and family and friends she is always pleasant and goes out of her way to assist. When I hear her talking to prospective new family members who are visiting and she is always knowledgeable and courteous. She is an asset to the company.

Jackie is extremely welcoming every time I visit Oak Springs Care Home and she is on duty. Always asks about my mum and what plans we have. Whenever I have had to ring and speak to Jackie she has always gone out of her way to get messages to my mum.

The care staff are very friendly and really care for the residents. They treat everyone with dignity and encourage the residents to join in on all activities. My mother in law is well looked after and looks healthier than she was before she came into the home.

I enjoy all the activities which makes the day enjoyable.

Thank you for looking after mum, all your hard work is appreciated.

Staff are warm and caring, and respectful towards the residents. There are lots of activities arranged throughout the week to help towards the quality of life.

Communication with myself and other family members is very good. Knowing that my mum is receiving the best care gives me peace of mind. I would recommend Oak Springs to other families looking for a care home.

I would highly recommend this home as it's home from home. Especially after a recent refurb which residents and relatives had a say in the decorations.

The staff kept me informed of Mum's problems, which led to a hospital visit.

Brilliant care service, staff go above and beyond to look after the residents and my mum. Nothing is never bother too, they always on hand to answer your concerns and the needs of your loved one. Very compassionate too, management are kind and will lake time out to communicate with you regarding your loved ones.

My mother-in-law is cared for at Oaks Springs. She enjoys being here and the staff are always friendly and are very hard working.

The only area of improvement is my mum often seems short of underwear + socks despite all her clothes being tagged.

My mum was a very quiet, shy person but since coming in to Oak Springs she has gained a lot of confidence.

My nana has made many new friends since arriving in Oak Springs, and that is due to the dedication of the staff.

Overall the care is brilliant with specific carers. Some carers need retraining but specifically, Sharon, Chloe + Ruben are excellent. They are caring and nothing is any trouble for any of the residents, there should be more like them. Under the guidance of an excellent team lead Ali, they are a great team!