Royal Oak Care Home

37 Church Road, Wavertree, Liverpool L15 9ED

Royal Oak Care Home, Liverpool, Merseyside
Royal Oak Care Home, Liverpool, Merseyside
Royal Oak Care Home, Liverpool, Merseyside

Royal Oak Care Home offers residential, dementia care and respite for older people.

The Liverpool-based care home's staff are passionate about how they care for residents.

Decorated to offer warm, safe and welcoming surroundings, caring staff ensure residents can maintain their independence and feel at home.

Royal Oak provides 24-hour individualised care in high-quality, comfortable surroundings with excellent facilities.

Built on three floors, the care home is built to a modern standard that ensures it is energy efficient and kind to the environment.

Owner: Future Care Services (UK) Ltd

Person in charge: Andrea Lyon (Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Stroke

Admission Information: Ages 65+.

Single Rooms: 74

Shared Rooms: 0

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcomed at any time however ask that meal times are protected between 12:30 - 13:30 and 4:45 - 18:00.

Parking:

There is a car park available at the side of the home, located off Church Road. Parking is also available on Church Road itself.
Disabled bays are available next to the front door.

Latest Care Quality Commission* Report on Royal Oak Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Royal Oak Care Home has a Review Score of 9.2 (9.185)

The Review Score of 9.2 (maximum of 10) for Royal Oak Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Royal Oak Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.847 for Royal Oak Care Home is calculated as follows: ( (51 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.338 Points relating to the number of positive Reviews for Royal Oak Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 5 Reviews ÷ 14.8 Target = 0.338

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Royal Oak Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Royal Oak Care Home

  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My main concern was whether my mother would settle, having gone to Royal Oak from her own house, living independently. These worries soon disappeared, as she has settled in really well and has made new friends.

She joins in activities and enjoys them all. Overall I am very pleased with Royal Oak.

How likely would you be to recommend Royal Oak Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We were very lucky to get emergency respite here for the next day for my father-in-law, he had been at another care home but they couldn’t extend his stay for a few more weeks. The place is amazing compared to most other care homes, once you walk in it reminded me of a hotel and the staff are lovely and friendly which helps. In the previous home they had struggled to get my father-in-law washed but when we came to visit after a couple of days he’d been in the jacuzzi bath and looked amazing, he took to this place amazingly and I think in time he will come here permanently as the care here is more than what we can do for him at home.

How likely would you be to recommend Royal Oak Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the third respite my father-in-law has been in and by far the best, staff and management couldn't do enough for him, if he didn't like the menu their chef was only too happy to help with something else, he has already been on the phone to family and friends recommending Royal Oak Care Home. His daughter and I have passed on their phone number to our friends and work colleagues. He loves his room and private wet room, definitely value for money.

How likely would you be to recommend Royal Oak Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't thank Royal Court staff enough for the care and kindness they have shown my parents. They are all very professional and supportive. All resident care is centred on them as individuals and their immediate and long-term needs and are treated with dignity and respect. As well as fantastic staff, the accommodation is excellent, lovely modern building and rooms are all comfortable and bright.

How likely would you be to recommend Royal Oak Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We visited my brother in law yesterday. What a beautiful place. The staff are really on the ball and on a one to one with all the residents, we were really impressed. Very pleased that he is in your care. To us, he is and always was a very special person. A gentle way a gentle life and a gentleman. Thank you so much for all your care. So pleased his son took the care to find you.
We wish you every success in the future.

How likely would you be to recommend Royal Oak Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

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