Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED
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9.6 124 Reviews
  • Oak Springs Care Home, Liverpool
Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, offering residential, dementia, and respite care for older adults. The home provides a compassionate and supportive environment where every resident is treated with dignity and respect.

Under the leadership of the Registered Manager, Oak Springs is dedicated to delivering exceptional care through a highly skilled and values-driven team. Compassion and professionalism are at the core of the home’s approach, ensuring that every aspect of care prioritises the well-being and individual needs of residents.

The accommodation has been thoughtfully designed to create a nurturing and comfortable atmosphere. Each resident enjoys a private en-suite bedroom, carefully arranged to promote privacy and relaxation. Spacious and welcoming communal areas provide a friendly space for socialising and participating in daily activities.

Oak Springs prides itself on enhancing residents’ quality of life rather than simply maintaining it. The team supports individuals to live fulfilling lives by encouraging independence, promoting engagement in meaningful activities, and fostering strong connections with family and the wider community.

With a focus on personalised care plans, the home caters to a range of needs, including those living with dementia. Respite care options are also available, offering families flexible support and peace of mind.

Through a combination of expert care, a welcoming environment, and a commitment to enhancing life’s everyday moments, Oak Springs provides a place where residents feel valued, comfortable, and supported at every stage.

Care Provided by Oak Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1268
  • Self-Funded Residential Dementia Care: from £1402
  • RESPITE Self-Funded Residential Care: from £1324
  • RESPITE Self-Funded Residential Dementia Care: from £1458

Fees are subject to assessment completed by the home manager. Please contact the home for more information.

These prices are only a guideline, please contact Oak Springs Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Andrea Lyon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Visitors welcomed from 08.00hrs - 18:00hrs
    Meal times are protected: Breakfast 08.30-10.30 Lunch 12.30-13.30 Evening meal 16.30-17.30 hrs
    Visiting outside the stated hours can be arranged with the manager.

Parking

  • Car park available at the side of the home, located off Church Road. Parking is also available on Church Road itself.
    Disabled bays are available next to the front door.

9.6

Oak Springs Care Home has a Review Score of 9.6 (9.607) out of 10, based on 68 reviews in the last 2 years.
Over all time Oak Springs Care Home has 124 reviews.

Overall Experience
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Date Published
  • 124
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  • 68
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Reviewer Connection to Oak Springs Care Home
  • 53
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Total of 124, showing 1-20
Review from R O (Son-in-law of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are very friendly and really care for the residents. They treat everyone with dignity and encourage the residents to join in on all activities. My mother in law is well looked after and looks healthier than she was before she came into the home.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home
Thank you for taking the time to review Oak Springs care home.
We are so happy that your relative looks healthier.
Kind Regards
Andrea
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Review from M G (Resident) assisted by family/friend published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers take time to talk with the residents, we have lots of laughs with them. They present the meals nice and the tables are laid out beautiful.
I enjoy all the activities which makes the day enjoyable.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home
Thank you for taking the time to review Oak Springs care home. It really is much appreciated.
Kind Regards
Andrea
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Review from D O (Daughter of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to my mum is excellent. The carers always make time to chat and cheer up the residents.
Since mum has arrived, it has given me peace of mind, knowing that she is well cared for. Mum has settled in well due to the staff having a natural caring manner.
Thank you for looking
after mum, all your hard work is appreciated.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home
Thank you for your kind review, we are pleased to know that you have peace of mind that your mum is settled.
Kind Regards
Andrea Lyon
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Review from A J (Daughter of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Next best thing is being in your own home.
Staff are warm and caring, and respectful towards the residents. There are lots of activities arranged throughout the week to help towards the quality of life.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home
Thank you for the kind review, that's always our aim to ensure if does feel like home from home.
Kind Regards
Andrea Lyon
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Review from Tommy G (Son of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the care my mum receives at Oak Springs. The staff provide excellent care, treating my mum with compassion and respect. There are plenty of activities and social events, creating a sense of community.
Communication with myself and other family members is very good. Knowing
that my mum is receiving the best care gives me peace of mind. I would recommend Oak Springs to other families looking for a care home.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home
Thank you for taking the time to review Oak Springs, your positive words mean a lot to us.
Kind regards
Andrea Lyon
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Review from Lisa M (Granddaughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Springs is a fabulous home, my Nan is so settled here after moving from another home.
The staff are like extended family and everyone is known personally by name. The food is beautiful and freshly made, lots of activities and my Nan loves that she can still get a pamper by having her hair done
weekly and her nails painted by the staff.
The manager and deputy have an open door policy which is refreshing for families and they are very hands on within the home.
It was hard to place my nan in her home but she needed the extra care as her dementia progressed.
I would highly recommend this home as it's home from home. Especially after a recent refurb which residents and relatives had a say in the decorations.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home
Thank you for your amazing feedback, I will be sure to pass your kind words on to the staff.

Kind Regards
Andrea
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Review from M J (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff kept me informed of Mum's problems, which led to a hospital visit.
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Review from S S (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care service, staff go above and beyond to look after the residents and my mum. Nothing is never bother too, they always on hand to answer your concerns and the needs of your loved one. Very compassionate too, management are kind and will lake time out to communicate with you regarding your
loved ones.
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Review from Clare L (Granddaughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana has made many new friends since arriving in Oak Springs, and that is due to the dedication of the staff.
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Review from Joyce E (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a very quiet, shy person but since coming in to Oak Springs she has gained a lot of confidence.
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Review from L M (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and the staff very friendly and helpful.
The only area of improvement is my mum often seems short of underwear + socks despite all her clothes being tagged.
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Review from Cheryl M (Daughter-in-law of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is cared for at Oaks Springs. She enjoys being here and the staff are always friendly and are very hard working.
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Review from Ann D (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is really looked after and cared for. I am informed of any changes in her health. Staff are all very caring and helpful nothing is too much.
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Review from D C (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the care is brilliant with specific carers. Some carers need retraining but specifically, Sharon, Chloe + Ruben are excellent. They are caring and nothing is any trouble for any of the residents, there should be more like them. Under the guidance of an excellent team lead Ali, they are a great
team!
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Review from Norah M (Wife of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff work very hard but there is a shortage of staff.
Particularly at weekend. I have had to wait 40 mins for my husband to be put into wheelchair.
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Review from J C (Daughter-in-law of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One particular carer no names mention little with short blonde hair (Sharsh). Has so much time to spend + care for her clients, always there for them. Gives 100% time into job. Well deserves a mention + award for what she does for her job.
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Review from Deana L (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very friendly + dignified place for dad. They are all upbeat + friendly staff, caring, kind + great humanity on Maple. Ali and Sandra are great communicators. Sharon, Eve, Chloe, Ruben. Always welcome + go out of their way to make sure even the visitors + comfy + updated.
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Review from L K (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff on Maple are absolutely fantastic so loving to my mum and caring as my mum needs a lot of help and they cater to all of them especially Sharon and her team.
Can I say they are fabulous. 5 stars all round.
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Review from M F (Niece of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunty has lived at Oak Springs for over 8 years. The care and compassion she has received over the years has been amazing. The unit lead on Walnut is exceptional. She cares for my aunty like shes her own. I couldn't wish for her to be looked after by better person. Also I would like to thank all
the staff on Walnut for doing an amazing job.
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Review from K F (Great-Niece of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great Aunty, who lives at Oak Springs, has been looked after fantastically on Walnut Unit. The staff go above and beyond, nothing is too much when I ask for my aunt to be seen to. Thanks to all the staff on Walnut.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home
Thank you for taking the time to give us a review. Kind Regards Andrea
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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 68 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.607 for Oak Springs Care Home is calculated as follows: ( (560 Excellents x 5) + (193 Goods x 4) + (49 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 811 Ratings = 4.607
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Meet the Team (5)

Andrea

Andrea Lyon

Job Title: Home Manager Joined: 2010

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.


Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.


Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda

Amanda Pettitt

Job Title: Deputy Manager Joined: 2010

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.


As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.


In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

Roisin

Roisin Chaplin

Job Title: Activity/Community Coordinator Joined: 2021

I have been an Activity and Community Coordinator with Oak Springs since October 2022.


I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.


I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

Jessica Griffin

Jessica Griffin

Job Title: Senior Health Care Assistant Joined: 2021

I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

Rachelle

Rachelle White

Job Title: Head Chef Joined: 2017

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.


In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!

Frequently Asked Questions about Oak Springs Care Home

What types of Care is Oak Springs Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Springs Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Oak Springs Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak Springs Care Home to the centre of Liverpool?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Springs Care Home to verify any information. View our terms and conditions. Oak Springs Care Home has an Enhanced Service - more info.