
I have always found the staff to be approachable, supportive and caring. I am so gratefulJ V(Friend of Resident/Service User)

The team here are angels, so caring dedicated and attentive. Highly focused on what is bestGillian T(Daughter of Resident/Service User)

I can relax knowing my mum is in a loving care environment receiving the care that caters for herSamantha S(Daughter of Resident/Service User)

I have always found the staff to be approachable, supportive and caring. I am so gratefulJ V(Friend of Resident/Service User)

The team here are angels, so caring dedicated and attentive. Highly focused on what is bestGillian T(Daughter of Resident/Service User)

I can relax knowing my mum is in a loving care environment receiving the care that caters for herSamantha S(Daughter of Resident/Service User)

Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, providing high-quality residential, dementia and respite care for older adults within a warm, welcoming and supportive environment. The home is dedicated to ensuring every resident is treated with dignity, compassion and respect, while encouraging independence and meaningful daily living.
Led by the Registered Manager, the experienced and values-driven care team delivers personalised support tailored to each resident’s individual needs,...
Care Provided by Oak Springs Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.
Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.
The price(s) shown are provided by the care home. Contact Oak Springs Care Home for full pricing details and T&Cs.
Contact Oak Springs Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sandstone Care Group
- Private Owned
Person in charge
- Andrea Lyon(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Visiting
- The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.
Parking
- Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.
Oak Springs Care Home Reviews (127)
Oak Springs Care Home has a Review Score of 9.6 (9.609) out of 10, based on 62 reviews in the last 2 years.
Over all time Oak Springs Care Home has 127 reviews.
This is a very friendly + dignified place for dad. They are all upbeat + friendly staff, caring, kind + great humanity on Maple. Ali and Sandra are great communicators. Sharon, Eve, Chloe, Ruben. Always welcome + go out of their way to make sure even the visitors + comfy + updated.
One particular carer no names mention little with short blonde hair (Sharsh). Has so much time to spend + care for her clients, always there for them. Gives 100% time into job. Well deserves a mention + award for what she does for her job.
Particularly at weekend. I have had to wait 40 mins for my husband to be put into wheelchair.
My great Aunty, who lives at Oak Springs, has been looked after fantastically on Walnut Unit. The staff go above and beyond, nothing is too much when I ask for my aunt to be seen to. Thanks to all the staff on Walnut.
Thank you for taking the time to give us a review. Kind Regards Andrea
Joanne and her team are amazing.
Thank you for your kind words. Kind Regards Andrea
Staff are very caring and genuinely seem to care for residents. They take time to talk and give hugs and use Christian names, very welcoming. The staff are the home's biggest asset, they all speak English and can be understood by my mum. Mum likes the activities and care treatments. The bed times are too early at 8 pm - around 10 pm would be preferred. Room repairs, e.g., water in bathroom, need to be remedied quickly. Top up fees expensive.
Thank you for sharing your feedback, please feel free to come and speak to me with regards to any concerns regarding bedtimes. We don't operate a one bedtime fits all, each residents care is person centered to individual wishes. Kind Regards Andrea
Staff on Willow are very good. Mum I think finds it difficult to integrate with others or find anything to occupy her during the day, though this is difficult as she does not really try to do so. Otherwise, mostly she appears happy, which is the main thing.
Thank you for taking the time to share your thoughts. Kind Regards Andrea
Friendly staff, caring about the individual, interested in their personal lives and relatives.
Thank you for your kind words. kind regards Andrea
A comfortable, well maintained environment. Regular activities throughout the week. Staff on the Maple Suite are committed to keeping residents safe and well cared for with dignity and compassion. They all work hard, sometimes under very challenging circumstances.
Thank you for your review, much appreciated. Kind Regards Andrea
Mum has only been at Oak Springs for the last month, but she and we have all been welcomed with open arms and made to feel like part of the Oak Springs family. We are still getting used to mum no longer being at home and her new routines, but have been delighted with the progress she has made since moving in, and she seems happy and settled. Thank you all for everything you do for her. Her keyworker is wonderful, as are all of you.
Thank you for your lovely review. I'm so happy mum is settling in and as a family you also feel welcomed. Kind regards Andrea
Staff and facilities at Spring Oaks are fabulous, my mum has really benefitted from their support and feels a real sense of community.
Thank you for your 5 star review, we really do appreciate your kind comments and feedback. Kind Regards Andrea
My wife has now been a resident for 3 1/4 years and shows no signs of physical distress or discomfort, even though she is non-verbal and spends most of her time asleep! Her reclining chair has been a blessing for everyone, despite its size! Daughter Clare usually gives Mum the evening meal, and apart from the occasional problem with constipation, her food is sufficient and wholesome. Staff are caring and supportive, and there are no issues.
Thank you for taking the time to review Oak Springs care home, much appreciated. Kind Regards Andrea
Overall experience of Oak Springs is excellent! Our mum is very well cared for with care being the operative word. We cannot commend the "home" enough. The carers are simply fantastic; they genuinely care, which makes all the difference. The home is spotless, excellent variation of food, and the activities are brilliant. We would just like to say thank you for everything you do, and we greatly appreciate it.
Thank you for your 5 star review, it is very much appreciated. Kind regards Andrea
Entertainment team are excellent and we are kept up to date via social media.
The home at Oak Springs is generally well run.
Thank you for your review, all staff go through a robust training program, holistic competencies and additional learning is developed over time. Each staff member has a learning development pathway, our main focus is not to overload staff with additional training. As the saying goes "you need to learn to walk, before you can run". Kind Regards Andrea
My wife has been in the home for 3 1/2 years. The care she has received has been very good. The main negative point has been the large turnover in staff, only one has remained in the 3 1/2 years. The present staff are very good, but I wish they would wear name tags, as my memory for names is not good at my age. The laundry and the loss of clothing is another sore point!
Thank you for your feedback. We are as a company looking at more robust ID badges. Regarding staff turnover unfortunately staff do retire, progress within their career pathways, 6 staff have gone on to do their nurse training and I would never want to stand in the way of development as I know they...
My husband arrived at Oak Springs last October 2024 on Maple Suite. He has been so well looked after; the carers are sincere, helpful, caring and go over and beyond with the care they give. Entertainment, Oak Springs got talent, the activities they do. I can not fault Maple Suite. If I phone, they reassure me all is well. I go 4 times a week and I am so happy my husband is in a wonderful home.
Thank you for your wonderful 5 star review. I will be sure to pass on to all the staff on Maple suite. Kind Regards Andrea
Staff excellent.
Lots of activities.
Mum is really content.
Thank you for your review. Nice to know mum is really content and enjoying activities. Kind Regards Andrea
Dad settled in quickly once he arrived and he said he was made to feel quite at home. Staff have been very attentive and nothing has been too much trouble. In addition, staff have been very supportive to myself and my sisters during dad's transition to Oak Springs.
Thank you for your positive feedback. Kind Regards Andrea
Staff are all very helpful and friendly, but are always very busy. Rooms are nice but my Mum's bathroom is in need of an update, as is the bedroom carpet. Towels are often threadbare. Overall, Walnut is a great floor with lots of activities which are enjoyed by all. The staff make it.
Thank you for your feedback, all your comments have been noted and will be actioned. Kind Regards Andrea
Staff are very nice and welcoming. Floor is very well kept and clean, looks very organised. My relative is very well looked after.
Thank you for your lovely feedback. Kind Regards Andrea
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Oak Springs Care Home.
- 01 Aug 2026Organiser: Oak Springs Care Home
Awards / Recognitions (2)
- 04 Oct 2024Recipient: Oak Springs Care Home
- 04 Oct 2024Recipient: Sandstone Care Group
Meet the Team (5)

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.
Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.
Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.
As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.
In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

I have been an Activity and Community Coordinator with Oak Springs since October 2022.
I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.
I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.
In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Springs Care Home to verify any information. View our terms and conditions. Oak Springs Care Home has an Enhanced Service -more info.