Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED
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9.8 83 Reviews
  • Oak Springs Care Home, Liverpool
Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, offering residential, dementia, and respite care for older adults. The home provides a compassionate and supportive environment where every resident is treated with dignity and respect.

Under the leadership of the Registered Manager, Oak Springs is dedicated to delivering exceptional care through a highly skilled and values-driven team. Compassion and professionalism are at the core of the home’s approach, ensuring that every aspect of care prioritises the well-being and individual needs of residents.

The accommodation has been thoughtfully designed to create a nurturing and comfortable atmosphere. Each resident enjoys a private en-suite bedroom, carefully arranged to promote privacy and relaxation. Spacious and welcoming communal areas provide a friendly space for socialising and participating in daily activities.

Oak Springs prides itself on enhancing residents’ quality of life rather than simply maintaining it. The team supports individuals to live fulfilling lives by encouraging independence, promoting engagement in meaningful activities, and fostering strong connections with family and the wider community.

With a focus on personalised care plans, the home caters to a range of needs, including those living with dementia. Respite care options are also available, offering families flexible support and peace of mind.

Through a combination of expert care, a welcoming environment, and a commitment to enhancing life’s everyday moments, Oak Springs provides a place where residents feel valued, comfortable, and supported at every stage.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1268
  • Self-Funded Residential Dementia Care: from £1402
  • RESPITE Self-Funded Residential Care: from £1324
  • RESPITE Self-Funded Residential Dementia Care: from £1458

Fees are subject to assessment completed by the home manager. Please contact the home for more information.

These prices are only a guideline, please contact Oak Springs Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrea Lyon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Visitors welcomed from 08.00hrs - 18:00hrs
    Meal times are protected: Breakfast 08.30-10.30 Lunch 12.30-13.30 Evening meal 16.30-17.30 hrs
    Visiting outside the stated hours can be arranged with the manager.

Parking

  • Car park available at the side of the home, located off Church Road. Parking is also available on Church Road itself.
    Disabled bays are available next to the front door.

Oak Springs Care Home Reviews (83)

9.8

Oak Springs Care Home has a Review Score of 9.8 (9.828) out of 10, based on 23 reviews in the last 2 years.
Over all time Oak Springs Care Home has 83 reviews.

Overall Experience
  • 69
  • 9
  • 4
  • 1
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Date Published
  • 83
  • 2
  • 8
  • 23
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Reviewer Connection to Oak Springs Care Home
  • 37
  • 14
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 83, showing 21-40
Review from Dave W (Nephew of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always enjoy visiting Aunty at Oak Springs. Her room and the lounge are always warm and cosy, and the staff are all so helpful and friendly. Many thanks to all at Oak Springs for looking after our aunt so well.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs; your feedback is very much appreciated.
I will be sure to pass on your positive feedback to the staff.
Kind regards.

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Review from J K (Daughter of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My dad was kept reasonably safe here and the care staff were extremely kind and very helpful, although not paid sufficiently. There are several areas for improvement - mostly related to culture/leadership. My dad was given incontinence pads on admission, even though he was not incontinent. When we asked
why, we were told it was for his own dignity. Oral health was neglected. My dad needed help to brush his teeth but didn’t get it regularly enough. Oak Springs asked for his medication to be reviewed shortly after his admission and he was prescribed benzodiazepines. He became zombie-like. After a number of falls and after we sought support from the visiting geriatrician, it was agreed to take him off it. My dad rarely had his hearing aids in as staff said there was a risk of swallowing. The geriatrician thankfully intervened. Access to fresh air was limited to the patio unless we took him out. When we raised a complaint, the manager struggled to take responsibility and often blamed staff.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs.
Continence aids are prescribed for individual residents use only by an authorised prescriber, we do not carry stock of any continence products that are not prescribed for that individual. A referral must be made following a risk assessment to the continence team. All aspects of care planning are person-centered and are supported by external professionals' advice, support and guidance even though this may differ from the expectations of some family members. Throughout the pandemic outdoor visits were more restrictive, however we adhered to government guidance. Staff monitor residents' safety and a resident who has been identified as a high risk of choking must be taken seriously to reduce that risk. I am sorry that you feel that the manager did not take responsibility of a complaint, rest assured that I do take my role as manager as a responsive position, and would never engage in a blame factor culture. Kindest Regards Andrea Lyon.

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Review from Steven D (Son-in-law of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, hard working, supportive care staff.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your review . I will pass on to the team.


Kind regards
Andrea

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Review from L T (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
With the majority of residents at Oak Spring suffering from dementia and the pressures that this creates, I do think that there are to enough staff. Oak Springs has some dedicated, caring staff; however, there are those who are not suited to a caring profession. Security from the locked doors can lapse
- more than once I have come in to visit, and the staff were not aware my father had been taken out by another family member. Also, the checks by the night staff have not detected that my father was still dressed, asleep in his chair with his TV on in the early hours of the morning.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review us at Oak Springs. We do have sufficient staffing levels; this is calculated via a dependency tool that is used and reviewed regularly. I do feel that our care assistants are dedicated. It is a difficult job that they do, and without dedication, would be unable to continue. We do monitor our staff by holistic competencies and staff supervision. Night staff complete two hourly checks, and if a resident has the capacity and does not wish to get into bed, we do respect their decision, as it may differ from the expectations of the family.
Kind Regards.

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Review from J E (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Oak Springs Care Home for about twenty-two months. It was hard for her at first because of the pandemic and couldn't visit when wanted. Over time, she has settled in and made some good friends with residents and staff. The staff are great, especially the activities girls. Always looking
for things to keep them entertained. We always get a lovely welcome as soon as we come through the door from the lovely receptionist. One complaint is the wall at the back, I think that should've been well rebuilt.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs Care Home.
Kind regards,
Andrea.

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Review from C H (Son of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had excellent support from the maintenance team to reorganise her room to better meet her requirements. Nothing was too much trouble and the work was completed really promptly. Thank you.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs. I will surely pass on your feedback to the team.
Kind regards,
Andrea Lyon

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Review from N C (Husband of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my wife's care on the maple unit! Many thanks!
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs care.
Kind Regards,
Andrea Lyon

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Review from N H (Daughter-in-law of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother-in-Law had a problem with the trolley/table. Reception contacted maintenance and between them, they resolved the problem straight away.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs.
Kind Regards.

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Review from Jackie K (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum went to live in Oak Springs in June, her mental and physical health has improved so much. She has made lots of new friends, and the staff are all so patient and caring. My mum is taking part in activities that she would never have been interested in. She has never once asked to go back
home and is already looking forward to Christmas at Oak Springs. It is such a relief to see my mum enjoying life again. My own mental health has improved as I am not worrying about my mum being at home alone. Can’t recommend Oak Springs enough.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your lovely feedback; it is amazing to know Mum has settled in so well and enjoying her new home. It is nice to know the positive impact that this has had on your own personal life. I will certainly pass on your kind compliments to our staff.
Kind Regards.

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Review from Alan H (Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place!
Wonderful staff, very helpful and professional. Particular mention to the receptionist for her pleasant and friendly manner. Also, the maintenance guy.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review our care home.
I will pass on your appreciation to staff members.
Kind regards.

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Review from John L (Son of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to Oak Springs in March this year. We had to try to find a care home, and it was personally recommended to us. Sadly, my dad passed away on 16th June. The care he received in the last few months of his life and the personal attention from the staff was exemplary, and we couldn't have wished
for anywhere better for him to have been in his final few months, weeks and days. I would like to thank all the staff for their kindness, care and consideration.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words and for taking the time to review Oak Springs Care Home. It has been our pleasure to care for your father.
Kind Regards.

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Review from Thomas H (Son of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with everything.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to write your review.

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Review from Lizzie D (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Oak Springs for a month now, and she settled immediately. All the staff are so caring and supportive and go out of their way to be of help. There are excellent activities organised each week, which cater for a wide range of interests. The outside space and roof terrace available to
the residents are very good resource. One important ethos of Oak Springs is that this is the residents’ home, and with that comes flexibility, commitment and passion from all staff members.
Reply from Caitlin Edmonds, Marketing and Operations Administrator at Oak Springs Care Home

Thank you for your kind review. It is our pleasure to care for your mother. So happy to hear that she has settled into her new home so quickly. I will pass on the feedback to the team, which I am sure they will be very pleased to hear.

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Review from Beverley S (Daughter of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, felt the love and the care from members of staff as soon as we stepped through the door of Oak Springs from reception to kitchen staff, caretaker, housekeeping and management, every member of staff took the time to introduce themselves to my dad and made us feel welcomed into Dad's
new home. Dad's room is bright, extremely clean and fresh and looks more like a boutique hotel. We are very impressed with the whole decor of his room as well as the community rooms, dining rooms and hallways. We, as a family, feel we now have peace of mind Dad will be looked after and cared for when we are not there. Thank you so much.
Reply from Andrea Lyon, Registered Manager at Oak Springs Care Home

Many thanks for taking the time to leave a review for Oak Springs Care Home. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.

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Review from Christine R (Sister-in-law of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law is in Oaksprings Care Home.
The reception staff are very welcoming, and from then on, there is a lovely atmosphere in the care home.
The managers are approachable and listen to any concerns we may have, and it is obvious that they work hard to ensure the home is well run with staff
trained in dementia care.
All the staff have been extremely helpful to us each time we visit the willow suite, explaining how our relative has been and making sure all his needs are met, this is even when they are always so busy.
What a professional and caring team of staff who really do give a very high standard of care and go above and beyond their duties.
The cleaning staff are always busy making sure the rooms are clean and smell so fresh.
The laundry staff are lovely and are so helpful and pleasant.
The teamwork in the unit is fantastic, and everyone works together to keep the residents safe and happy, including the catering staff.
Well-run, professional, excellent care.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you so much for your kind review; I will ensure that all your praise is passed on to all our staff. We are so proud of our home and staff. Thank you again, and I hope you and your family are keeping well.
Kind Regards.

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Review from Vera B (Resident) assisted by family/friend published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feel happy and safe. Have visitors all the time. Can go out with family. The staff are wonderful. Activities staff do all sorts with residents like bingo, singers, quizzes, crafts etc. Have a lovely courtyard to sit out in summer. I've made some lovely friends.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Hi, it is so nice to receive feedback from our residents. Thank you for your kind words.
Kind Regards.

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Review from M M (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is on a puree diet, and my mother is blind, so cannot appreciate how beautiful the food was presented. It was presented that would do a five-star restaurant proud. The cook certainly went the extra mile to make the puree food appetising.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind review. The head chef and her team are passionate about the food they use and prepare. The head chef and her team have completed specialised training in pureed diet to ensure that pureed food is presented to resemble the food product.
Kind regards.

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Review from Chris R (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Oak Springs for over six years. Throughout her time at Oak Springs, she received exceptional care. I visited Mum every week and could see that the staff loved her and cared for her. They were interested in Mum as an individual; they were interested in her background and empathised
with her. She was treated with dignity and respect throughout. I was kept informed if ever there was anything the matter, and the staff always consulted with me regarding any changes to Mum's situation. During Mum's final days, before she passed away, the care that she received, as well as the emotional and practical support for myself and my sister, was outstanding.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

It has been an honour to care for your mum over the past six years. We have all enjoyed being a part of her life, enjoying the stories that she would share with us, and learning about her life and adventures. She is truly missed by all of us. Thank you for sharing your appreciation; it really does mean so much to us.
Kind regards.

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Review from E F (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased at the way my father has settled in at Oak Springs. The staff are very friendly, and he is enjoying the environment.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind review It is our pleasure to care for your father.
So happy that he has settled into his new home.
Kind regards.

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Review from L M (Daughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff give everything. They care very much for all the residents to include and always help them in all their day-to-day care, especially for all the special occasions. They arrange to take them to the cinema and do all the in-house activities.
Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review us, and thank you for your kind comments. I will ensure that these are passed on to all staff members.
Kind Regards.

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Oak Springs Care Home is calculated as follows: ( (241 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 274 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Andrea

Andrea Lyon

Job Title: Home Manager Joined: 2010

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.


Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.


Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda

Amanda Pettitt

Job Title: Deputy Manager Joined: 2010

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.


As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.


In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

Roisin

Roisin Chaplin

Job Title: Activity/Community Coordinator Joined: 2021

I have been an Activity and Community Coordinator with Oak Springs since October 2022.


I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.


I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

Jessica Griffin

Jessica Griffin

Job Title: Senior Health Care Assistant Joined: 2021

I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

Rachelle

Rachelle White

Job Title: Head Chef Joined: 2017

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.


In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!

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