Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED
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9.6 125 Reviews
  • Oak Springs Care Home, Liverpool
Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, providing high-quality residential, dementia and respite care for older adults within a warm, welcoming and supportive environment. The home is dedicated to ensuring every resident is treated with dignity, compassion and respect, while encouraging independence and meaningful daily living.

Led by the Registered Manager, the experienced and values-driven care team delivers personalised support tailored to each resident’s individual needs, preferences and routines. Compassion, professionalism and person-centred care remain at the heart of the home’s approach, helping residents feel safe, comfortable and well supported at every stage of their journey.

Accommodation at Oak Springs has been thoughtfully designed to create a calm and homely atmosphere. Each resident benefits from their own private en-suite bedroom, offering comfort, privacy and relaxation, while spacious communal lounges and welcoming social areas provide opportunities for companionship, activities and connection with others.

The home places a strong emphasis on enhancing quality of life, supporting residents to remain active, engaged and connected to the people and interests that matter most to them. A varied programme of meaningful activities encourages social interaction, emotional wellbeing and continued independence wherever possible.

Oak Springs also provides specialist dementia support within an understanding and reassuring environment, alongside flexible respite care designed to offer short-term support and peace of mind for families and carers.

Combining expert care with genuine warmth and compassion, Oak Springs offers a friendly and inclusive community where residents can feel valued, respected and truly at home.
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Care Provided by Oak Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1495
  • RESPITE Self-Funded Residential Care: from £1513
  • RESPITE Self-Funded Residential Dementia Care: from £1645

Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.


Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.

The price(s) shown are provided by the care home. Contact Oak Springs Care Home for full pricing details and T&Cs.

Contact Oak Springs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oak Springs Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Lyon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process.


    Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends.


    To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times.


    Please contact the team to arrange a visit or request further information — they will be delighted to help.

Parking

  • Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.

Oak Springs Care Home Reviews (125)

9.6

Oak Springs Care Home has a Review Score of 9.6 (9.598) out of 10, based on 61 reviews in the last 2 years.
Over all time Oak Springs Care Home has 125 reviews.

Overall Experience
  • 96
  • 22
  • 6
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Date Published
  • 125
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Reviewer Connection to Oak Springs Care Home
  • 54
  • 22
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  • 4
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Total of 125, showing 81-100
Review from Vera B (Resident) assisted by family/friend published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feel happy and safe. Have visitors all the time. Can go out with family. The staff are wonderful. Activities staff do all sorts with residents like bingo, singers, quizzes, crafts etc. Have a lovely courtyard to sit out in summer. I've made some lovely friends.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeHi, it is so nice to receive feedback from our residents. Thank you for your kind words.
Kind Regards.
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Review from M M (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is on a puree diet, and my mother is blind, so cannot appreciate how beautiful the food was presented. It was presented that would do a five-star restaurant proud. The cook certainly went the extra mile to make the puree food appetising.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind review. The head chef and her team are passionate about the food they use and prepare. The head chef and her team have completed specialised training in pureed diet to ensure that pureed food is presented to resemble the food product.
Kind regards.
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Review from Chris R (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Oak Springs for over six years. Throughout her time at Oak Springs, she received exceptional care. I visited Mum every week and could see that the staff loved her and cared for her. They were interested in Mum as an individual; they were interested in her background and empathised
with her. She was treated with dignity and respect throughout. I was kept informed if ever there was anything the matter, and the staff always consulted with me regarding any changes to Mum's situation. During Mum's final days, before she passed away, the care that she received, as well as the emotional and practical support for myself and my sister, was outstanding.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeIt has been an honour to care for your mum over the past six years. We have all enjoyed being a part of her life, enjoying the stories that she would share with us, and learning about her life and adventures. She is truly missed by all of us. Thank you for sharing your appreciation; it really does mean so much to us.
Kind regards.
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Review from E F (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased at the way my father has settled in at Oak Springs. The staff are very friendly, and he is enjoying the environment.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind review It is our pleasure to care for your father.
So happy that he has settled into his new home.
Kind regards.
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Review from L M (Daughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff give everything. They care very much for all the residents to include and always help them in all their day-to-day care, especially for all the special occasions. They arrange to take them to the cinema and do all the in-house activities.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review us, and thank you for your kind comments. I will ensure that these are passed on to all staff members.
Kind Regards.
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Review from Faith K (Friend of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Springs is a very caring home! We visit our aunty regularly and she always looks well cared for and loved by the staff! The staff go out of their way to provide activities, entertainment and outings for the residents! The decor is lovely and there is always a lovely atmosphere! The staff go out
of their way to help!
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you so much for your review, it really does mean so much to us. I will surely pass your kind words on to the staff.
Kind Regards.
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Review from Andrea M (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home. My mum has been in Oak Springs Care Home three years now and the staff are so lovely and caring. Also, the seniors on maple suite are absolutely amazing. All staff do a wonderful job in difficult circumstances. Despite the fact they are so busy, every member of staff on the suite
will stop to speak to you and let you know how your relative is doing.
They could do with more staff but I know this is the position across the whole sector.
Management are very approachable and will always take the time to talk to you if required. I have had no hesitation in recommending this home to friends whose parents needed care.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your wonderful review. I am so very proud of the staff they do work really hard, always with a smile.
Kind Regards.
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Review from Mitch P (Son of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is lovely that Mum has settled in so quickly. Oak Springs Care Home and its staff and its staff are lovely and this was apparent from my first visit.
There is a lovely, caring, friendly and loving atmosphere at the home.
Mum now lives in the moment and it seems that all her moments are now spent
in a lovely caring environment.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review Oak Springs, it's nice to know that your mum has settled in well with us.
I will pass your kind comments on to the team.
Kind Regards.
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Review from L M (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff make Oak Springs Care Home wonderful. We couldn't be happier with the care she is getting. Couldn't get better staff, from the carers to the reception staff.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your very kind review our staff are the heart and soul of Oak Springs and what makes it a very caring home. I feel truly blessed to have such an amazing team.
Kind regards,
Andrea.
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Review from Mike F (Son of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the care and support for my Father who was admitted just short of two years ago to Oak Springs. My father suffered from Alzheimer's and passed away earlier this month.
During the time at Oak Springs he was well cared for with real affection and enjoyed the engagement with
the great team there. As family we were always well received to visit whilst attention was payed to the necessary health precautions in this era of Covid. I believe the team at Oak Springs made the last two difficult years of myFather's life as comfortable and enjoyable as was possible. we are very grateful.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind review. It was our pleasure to care for your father.
Kind Regards
Andrea Lyon
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Review from Andrew G (Nephew of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the performance of Oak Springs Care Home and the staff. My relative is 95 years old and has been a resident for 3 + years she speaks highly of the staff and the care she receives. My experience is that they have gone out of their way to support and communicate throughout
the pandemic, minimising the impact on my relative and creating innovative ways we can be together. The consistency of staff has allowed her and our family to build ongoing relationships with the key workers. The staff are caring and thoughtful, hardworking and attentive, while the management of the home is first class. There is an ongoing programme of activities which provides mental stimulation and allowed for creative expression. This is a flagship home for what the future of care should look like.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your wonderful review of Oak Springs care Home. It is our pleasure to care for your relative.
Kind Regards
Andrea Lyon
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Review from R E (Son of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home.
Never smells.
Positive staff.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review Oak Springs, much appreciated.
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Review from Anne B (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received the most attentive and excellent palliative care - the staff (especially one staff member on days and one staff member on nights) were so kind and considerate - not only to my Dad but to me and my family. Dad's needs were all met and addressed to the highest standards - he always
looked so peaceful and serene. The staff were a great comfort and support, nothing was too much trouble to them and Dad's care was exceptional at this very sad time. Thank you for all being so wonderful.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind comments. It has been a pleasure to care for your father. Our staff do put their heart and soul to care for residents and their family members.
Kind Regards
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Review from Nicola C (Niece of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Oak Springs highly enough. Everyone I delay with in connection with my aunt treated us in a professional but helpful and kind manner, and this includes management and reception staff. My highest praise, however, must go to all the staff onWillow Suite who cared for my aunt
so brilliantly, especially during the last 18 months when she was bedbound and had such limited communication. It wasn't just her personal care but her emotional care - despite her difficulties, they always tried to interact with her and always respected her. What a wonderful example of a first-class care team! Thank you!
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you so much for your kind words, it was our pleasure to care for your aunt. I am very proud of all our staff and the care that they deliver.
Kind Regards
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Review from Angela R (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has received the most wonderful care. I cannot express my gratitude for the kindness shown by all the staff on duty. Every need has been addressed regarding the end-of-life plan. The staff, especially two members of staff (our guardian angels) have been particularly attentive. They have been
so professional and caring to both Dad and the family. Thank you for making this a dignified end for my lovely Dad.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you so much for your kind words, I am so proud of the staff they do go above and beyond and clearly display their caring nature that can not be taught, it comes from within. They certainly are our guardian angels ensuring that care and dignity are delivered to the end.
Kind Regards
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Review from Phillip L (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the staff at Oak Springs from reception to the management and especially the staff on maple. I find the extremely helpful and caring towards my mother. It's a great comfort to me and my family to know that she is looked after and cared for.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind words, I will pass on to the staff.
Kind Regards.
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Review from V C (Niece of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Springs Care Home is a brilliantly run home the staff go above and beyond to look after my auntie I couldn't thank them enough. The rooms are presented lovely and clean. My auntie settled straight away and is happy at Oak Springs Care Home she enjoys the activities that take place of a day time
and loves chatting to the staff. I am happy she is getting looked after so wonderfully.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to write us a review for oak Springs Care Home. Your auntie is such a pleasure to care for. Thank you for your kind words and recognition of the staff for all departments.
Kind Regards.
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Review from A B (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident for one and a half years and is so happy there.
She has settled into a routine with everyone else and she has opportunities to go out, have fun days with other residents and engage in outdoor persuits with staff and friends.
We are very happy with the level of care and
the staff support us as a family.
The facilities are amazing. She has access to a garden, hairdresser and a laundry service. Mum has a TV/DVD installed so she can watch movies in her room with other residents. Thank you so much for the care you give Mum and us as a family.
We visit when we want and have parties.
The food is varied and freshly prepared and Mum can have her own food from the supermarket, brought in when we visit.
Thank you for her trips to the park, Blackpool lights, fish and chip food trips with her friends.
Thank you to the management, nurses, doctors, cleaners and receptionist for all the information and updates on Mum’s affairs and the daily care Mum receives.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your lovely review, it is our absolute pleasure to care for your mum and of course support your family. I will pass on your kind words and compliments to all the staff, who will be delighted.
Kind Regards.
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Review from M R (Friend of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never had a bad experience with the home, staff, or management. My friend always seems happy whenever I see or speak to them. Staff are always happy to help and seem professional at all times. Good energy from the moment you walk in!
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your review of Oak Springs Care Home.
Kind Regards.
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Review from Richard B (Son of Resident) published on 5 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff extremely respectful to mother and her visitors. My mother feels looked after and as happy as she could be.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your review.
It's nice to see how happy your mum is, especially once we assessed her further and moved her to a more suited environment.
It is so important to us that our residents are in an environment that is suited to their requirements and wishes.
Every time I see your mum, she has a big smile and is excited to tell me about her daily activities.
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for Oak Springs Care Home is calculated as follows: ( (496 Excellents x 5) + (179 Goods x 4) + (48 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 729 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Andrea

Andrea Lyon

Job Title: Home Manager Joined: 2010

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.


Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.


Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda

Amanda Pettitt

Job Title: Deputy Manager Joined: 2010

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.


As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.


In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

Roisin

Roisin Chaplin

Job Title: Activity/Community Coordinator Joined: 2021

I have been an Activity and Community Coordinator with Oak Springs since October 2022.


I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.


I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

Jessica Griffin

Jessica Griffin

Job Title: Senior Health Care Assistant Joined: 2021

I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

Rachelle

Rachelle White

Job Title: Head Chef Joined: 2017

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.


In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!

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