
I have always found the staff to be approachable, supportive and caring. I am so gratefulJ V(Friend of Resident/Service User)

The team here are angels, so caring dedicated and attentive. Highly focused on what is bestGillian T(Daughter of Resident/Service User)

I can relax knowing my mum is in a loving care environment receiving the care that caters for herSamantha S(Daughter of Resident/Service User)

I have always found the staff to be approachable, supportive and caring. I am so gratefulJ V(Friend of Resident/Service User)

The team here are angels, so caring dedicated and attentive. Highly focused on what is bestGillian T(Daughter of Resident/Service User)

I can relax knowing my mum is in a loving care environment receiving the care that caters for herSamantha S(Daughter of Resident/Service User)

Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, providing high-quality residential, dementia and respite care for older adults within a warm, welcoming and supportive environment. The home is dedicated to ensuring every resident is treated with dignity, compassion and respect, while encouraging independence and meaningful daily living.
Led by the Registered Manager, the experienced and values-driven care team delivers personalised support tailored to each resident’s individual needs,...
Care Provided by Oak Springs Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.
Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.
The price(s) shown are provided by the care home. Contact Oak Springs Care Home for full pricing details and T&Cs.
Contact Oak Springs Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sandstone Care Group
- Private Owned
Person in charge
- Andrea Lyon(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Visiting
- The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.
Parking
- Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.
Oak Springs Care Home Reviews (127)
Oak Springs Care Home has a Review Score of 9.6 (9.609) out of 10, based on 62 reviews in the last 2 years.
Over all time Oak Springs Care Home has 127 reviews.
We, as a family, felt the love and the care from members of staff as soon as we stepped through the door of Oak Springs from reception to kitchen staff, caretaker, housekeeping and management, every member of staff took the time to introduce themselves to my dad and made us feel welcomed into Dad's new home. Dad's room is bright, extremely clean and fresh and looks more like a boutique hotel. We are very impressed with the whole decor of his room as well as the community rooms, dining rooms and hallways. We, as a family, feel we now have peace of mind Dad will be looked after and cared for when we are not there. Thank you so much.
Many thanks for taking the time to leave a review for Oak Springs Care Home. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.
The reception staff are very welcoming, and from then on, there is a lovely atmosphere in the care home.
The managers are approachable and listen to any concerns we may have, and it is obvious that they work hard to ensure the home is well run with staff trained in dementia care.
All the staff have been extremely helpful to us each time we visit the willow suite, explaining how our relative has been and making sure all his needs are met, this is even when they are always so busy.
What a professional and caring team of staff who really do give a very high standard of care and go above and beyond their duties.
The cleaning staff are always busy making sure the rooms are clean and smell so fresh.
The laundry staff are lovely and are so helpful and pleasant.
The teamwork in the unit is fantastic, and everyone works together to keep the residents safe and happy, including the catering staff.
Well-run, professional, excellent care.
Kind Regards.
Feel happy and safe. Have visitors all the time. Can go out with family. The staff are wonderful. Activities staff do all sorts with residents like bingo, singers, quizzes, crafts etc. Have a lovely courtyard to sit out in summer. I've made some lovely friends.
Kind Regards.
My mother is on a puree diet, and my mother is blind, so cannot appreciate how beautiful the food was presented. It was presented that would do a five-star restaurant proud. The cook certainly went the extra mile to make the puree food appetising.
Kind regards.
My mother was a resident of Oak Springs for over six years. Throughout her time at Oak Springs, she received exceptional care. I visited Mum every week and could see that the staff loved her and cared for her. They were interested in Mum as an individual; they were interested in her background and empathised with her. She was treated with dignity and respect throughout. I was kept informed if ever there was anything the matter, and the staff always consulted with me regarding any changes to Mum's situation. During Mum's final days, before she passed away, the care that she received, as well as the emotional and practical support for myself and my sister, was outstanding.
Kind regards.
Very pleased at the way my father has settled in at Oak Springs. The staff are very friendly, and he is enjoying the environment.
So happy that he has settled into his new home.
Kind regards.
The staff give everything. They care very much for all the residents to include and always help them in all their day-to-day care, especially for all the special occasions. They arrange to take them to the cinema and do all the in-house activities.
Kind Regards.
Oak Springs is a very caring home! We visit our aunty regularly and she always looks well cared for and loved by the staff! The staff go out of their way to provide activities, entertainment and outings for the residents! The decor is lovely and there is always a lovely atmosphere! The staff go out of their way to help!
Kind Regards.
They could do with more staff but I know this is the position across the whole sector.
Management are very approachable and will always take the time to talk to you if required. I have had no hesitation in recommending this home to friends whose parents needed care.
Kind Regards.
There is a lovely, caring, friendly and loving atmosphere at the home.
Mum now lives in the moment and it seems that all her moments are now spent in a lovely caring environment.
I will pass your kind comments on to the team.
Kind Regards.
The staff make Oak Springs Care Home wonderful. We couldn't be happier with the care she is getting. Couldn't get better staff, from the carers to the reception staff.
Kind regards,
Andrea.
During the time at Oak Springs he was well cared for with real affection and enjoyed the engagement with the great team there. As family we were always well received to visit whilst attention was payed to the necessary health precautions in this era of Covid. I believe the team at Oak Springs made the last two difficult years of myFather's life as comfortable and enjoyable as was possible. we are very grateful.
Kind Regards
Andrea Lyon
We have been delighted with the performance of Oak Springs Care Home and the staff. My relative is 95 years old and has been a resident for 3 + years she speaks highly of the staff and the care she receives. My experience is that they have gone out of their way to support and communicate throughout the pandemic, minimising the impact on my relative and creating innovative ways we can be together. The consistency of staff has allowed her and our family to build ongoing relationships with the key workers. The staff are caring and thoughtful, hardworking and attentive, while the management of the home is first class. There is an ongoing programme of activities which provides mental stimulation and allowed for creative expression. This is a flagship home for what the future of care should look like.
Kind Regards
Andrea Lyon
Never smells.
Positive staff.
Thank you for taking the time to review Oak Springs, much appreciated.
My father received the most attentive and excellent palliative care - the staff (especially one staff member on days and one staff member on nights) were so kind and considerate - not only to my Dad but to me and my family. Dad's needs were all met and addressed to the highest standards - he always looked so peaceful and serene. The staff were a great comfort and support, nothing was too much trouble to them and Dad's care was exceptional at this very sad time. Thank you for all being so wonderful.
Kind Regards
I cannot praise the staff at Oak Springs highly enough. Everyone I delay with in connection with my aunt treated us in a professional but helpful and kind manner, and this includes management and reception staff. My highest praise, however, must go to all the staff onWillow Suite who cared for my aunt so brilliantly, especially during the last 18 months when she was bedbound and had such limited communication. It wasn't just her personal care but her emotional care - despite her difficulties, they always tried to interact with her and always respected her. What a wonderful example of a first-class care team! Thank you!
Kind Regards
My dad has received the most wonderful care. I cannot express my gratitude for the kindness shown by all the staff on duty. Every need has been addressed regarding the end-of-life plan. The staff, especially two members of staff (our guardian angels) have been particularly attentive. They have been so professional and caring to both Dad and the family. Thank you for making this a dignified end for my lovely Dad.
Kind Regards
I cannot speak highly enough of the staff at Oak Springs from reception to the management and especially the staff on maple. I find the extremely helpful and caring towards my mother. It's a great comfort to me and my family to know that she is looked after and cared for.
Kind Regards.
Oak Springs Care Home is a brilliantly run home the staff go above and beyond to look after my auntie I couldn't thank them enough. The rooms are presented lovely and clean. My auntie settled straight away and is happy at Oak Springs Care Home she enjoys the activities that take place of a day time and loves chatting to the staff. I am happy she is getting looked after so wonderfully.
Kind Regards.
She has settled into a routine with everyone else and she has opportunities to go out, have fun days with other residents and engage in outdoor persuits with staff and friends.
We are very happy with the level of care and the staff support us as a family.
The facilities are amazing. She has access to a garden, hairdresser and a laundry service. Mum has a TV/DVD installed so she can watch movies in her room with other residents. Thank you so much for the care you give Mum and us as a family.
We visit when we want and have parties.
The food is varied and freshly prepared and Mum can have her own food from the supermarket, brought in when we visit.
Thank you for her trips to the park, Blackpool lights, fish and chip food trips with her friends.
Thank you to the management, nurses, doctors, cleaners and receptionist for all the information and updates on Mum’s affairs and the daily care Mum receives.
Kind Regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Oak Springs Care Home.
- 01 Aug 2026Organiser: Oak Springs Care Home
Awards / Recognitions (2)
- 04 Oct 2024Recipient: Oak Springs Care Home
- 04 Oct 2024Recipient: Sandstone Care Group
Meet the Team (5)

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.
Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.
Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.
As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.
In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

I have been an Activity and Community Coordinator with Oak Springs since October 2022.
I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.
I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.
In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!
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