Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED
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9.6 125 Reviews
  • Oak Springs Care Home, Liverpool
Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, providing high-quality residential, dementia and respite care for older adults within a warm, welcoming and supportive environment. The home is dedicated to ensuring every resident is treated with dignity, compassion and respect, while encouraging independence and meaningful daily living.

Led by the Registered Manager, the experienced and values-driven care team delivers personalised support tailored to each resident’s individual needs, preferences and routines. Compassion, professionalism and person-centred care remain at the heart of the home’s approach, helping residents feel safe, comfortable and well supported at every stage of their journey.

Accommodation at Oak Springs has been thoughtfully designed to create a calm and homely atmosphere. Each resident benefits from their own private en-suite bedroom, offering comfort, privacy and relaxation, while spacious communal lounges and welcoming social areas provide opportunities for companionship, activities and connection with others.

The home places a strong emphasis on enhancing quality of life, supporting residents to remain active, engaged and connected to the people and interests that matter most to them. A varied programme of meaningful activities encourages social interaction, emotional wellbeing and continued independence wherever possible.

Oak Springs also provides specialist dementia support within an understanding and reassuring environment, alongside flexible respite care designed to offer short-term support and peace of mind for families and carers.

Combining expert care with genuine warmth and compassion, Oak Springs offers a friendly and inclusive community where residents can feel valued, respected and truly at home.
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Care Provided by Oak Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1495
  • RESPITE Self-Funded Residential Care: from £1513
  • RESPITE Self-Funded Residential Dementia Care: from £1645

Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.


Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.

The price(s) shown are provided by the care home. Contact Oak Springs Care Home for full pricing details and T&Cs.

Contact Oak Springs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oak Springs Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Lyon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process.


    Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends.


    To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times.


    Please contact the team to arrange a visit or request further information — they will be delighted to help.

Parking

  • Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.

Oak Springs Care Home Reviews (125)

9.6

Oak Springs Care Home has a Review Score of 9.6 (9.598) out of 10, based on 61 reviews in the last 2 years.
Over all time Oak Springs Care Home has 125 reviews.

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Date Published
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Reviewer Connection to Oak Springs Care Home
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Total of 125, showing 101-120
Review from Claire L (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father joined Oak Springs Care Home in July 2021, obviously a difficult time for everyone due to the Covid pandemic/restrictions. Initially, we found the care inconsistent for the first few months. I would telephone to ask that my father be washed/shaved/dressed every day, a reasonable family request.
He was often in bed, probably too much as he has a catheter and requires movement to support/aid the bladder. Eventually, we have seen an improvement in his personal care. I still do have to request that he is in his chair, presentable for his visits. We are seeing a marked improvement now. Thank you.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your review.
I am sorry to hear that you felt the care was inconsistent at the beginning of your father's care. I will certainly look into the consistency of communication with new residents and families coming to live at Oak Springs.
However, I am pleased that you are now feeling an improvement.
I do thank you for your constructive feedback and please be reassured that we are always working on ways to improve our effectiveness.
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Review from Donna E (Daughter of Resident) published on 28 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been in this care home a short while. So far I am very impressed with the care home and its facilities. The rooms are beautifully designed with ensuite bathrooms and very clean. The management went over and above in helping me to secure a place for my mum and I can't thank them enough.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your wonderful review, it means so much to us all at Oak Springs to see residents and families happy with the care and support that we provide.
Kind Regards.
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Review from T C (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum was a resident at Oak Springs for nearly four years. During that time while the care she received from individual staff members was often great, it seemed to us that the management consistently put profit above compassion when dealing with the residents. Though my mum was one of the longest-staying
residents she could not remember ever having a chat with the management team or them showing any interest in her welfare. Indeed on a couple of occasions, it appeared to us that her welfare was of far lower priority than keeping up appearances.
When Mum died in August 2021 in her room at Oak Springs, no one from management contacted us until we ourselves wrote the following week to ask for more information about her death.
We would like to thank some of the individual carers who looked after Mum, but the management ethos needs to fundamentally change before Oak Springs will feel like a home.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your review, I am saddened to read that you felt the management consistently put profit above compassion. I can assure you that this was never the case, our residents are and will always be our priority. I recall several meetings with members of your family when the home became a residential setting, I recall assisting your mum and her family in remaining a resident at Oak Springs. The pandemic has unfortunately not allowed management to have face-to-face contact with families as we like, however, we have ensured that families have been updated on a weekly basis by the manager/deputy manager via email and social media.
Both myself and the staff at Oak Springs spend lots of time engaging with our residents, the management team completes a daily walk around this involves speaking, dining, and interacting with residents. Our sincere condolences are always expressed to the family at the time of a resident's passing.
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Review from Marie J (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived in Oak Springs since November 2020. I was most concerned at first that she might not have liked it. I need not have worried. She loves it! She constantly praises the wonderful staff and says they could not be kinder or more attentive. I have met many of them and they are absolutely dedicated
to every aspect of Mum's care and especially to making her life thoroughly enjoyable and full of fun! The amazing activities that are organised; singing, dancing, exercises, bingo, poetry and many more really stimulate the residents and give them so much pleasure. The staff are a delight to know and talk to and are always so reassuring about mum. I truly believe now that Oak Springs is the ideal place for mum to live.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you for your kind words, it is our absolute pleasure to care for your mum.
I will be sure to pass your kind words on to all staff members.
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Review from Catherine S (Daughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Oak Springs enough, they have gone above and beyond during the pandemic. The manager has ensured that we are always informed of the latest guidance; Oak Springs ensured that we had a Christmas Day in the visiting pod, we cannot thank you all enough. We had a hot chocolate and mince pie
with Mum in the pod, we watched her open her gifts, we sang Christmas songs together, and we were presented with a Christmas photograph of Mum that was just a wonderful idea. Thank you to the manager and staff for always going the extra mile. Thank you for allowing cherished moments during this terrible pandemic, and most of all, thank you for your amazing ideas, and always putting our families at the front of what you do.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you for your kind words, we do try our best to ensure that we can keep the connection between loved ones in this terrible situation that we are in. So happy that you enjoyed our Christmas pod visits. As always, stay safe and keep well.
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Review from Ron P (Husband of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Oak Springs since January 2020. The care, cleanliness, food and the overall feel is amazing. From caring and understanding reception throughout the caring staff dealing with the day to day concerns of residents is truly outstanding.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you for your kind words, it is a pleasure to be of service to you and your family.
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Review from J C (Daughter of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Oak Springs on April 4th 2018. From the outset we were welcomed as a family. As I sit beside my lovely mummy on her death bed I am comforted that for two whole years, she has had the very best of dementia care. She has 'lived' with her dementia! And thank everyone on behalf of our family,
from the manager to the carers, cooks, night staff I never met, laundry ladies, cleaners, reception, hairdresser; what an amazing team. We love you and we thank you from the bottom of our hearts.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you so much for your kind words Julie. It has been our pleasure to be apart of your family, it has been an honour to care and be apart of your mums life and we will never forget her, each day she brought a smile to our faces. You will always be apart of Oak Springs family. Andrea and team, of Oak Springs Care Home.
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Review from J g (Nephew of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a family member at Oak Springs and I am very pleased with the home. The staff interact with residents well and they can't do enough for us. The management are always very helpful and supportive.
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Review from K P (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Oak Springs for 2 years and I can honestly say she has been so happy and well cared for. Sadly mum passed away due to illness. The care and compassion was a credit to them. The managers even brought her back from hospital to spend her final days with staff that she knew and loved.
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Review from Mary A (Friend of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff busy getting through assigned jobs. Too busy to spend with residents - only able because of time to instruct on the task they have requested eg, 'hold this, lift your foot' etc. Rarely observed talking with residents.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you for your review. I have looked through the CCTV footage and do find that staff interact well with our residents, they are however very busy in the morning assisting residents with personal care, I notice that your visits are usually in the morning time. Staff do spend time with each resident interacting, however, I will observe more closely.
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Review from Julie B (Daughter of Resident) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad was only in the care home for a short while, but this did not alter the excellent care he received from the staff. The management, in particular, have gone out of their way to help and support our family at a very difficult time. They continue to do this even though he is no longer there.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you for your kind words.
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Review from Paula J (Daughter of Resident) published on 27 June 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
At first, this home was fantastic, the girls on the first floor go above and beyond for the residents. The problem with this home is the management team. I cannot tell you what as a family we really think of them as its not that sort of forum but suffice to say if I knew that my mum would have been
treated the way she was by the management team I would never have agreed to allow her to stay here. I really wish I could say more but I can't but sometimes silence speaks volumes.
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Review from Pamela L (Niece of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to Liverpool to see my cousin who has been in there for about a year, and turned up unexpectedly. She was cheerful, nicely dressed, relaxed, comfortable and full of praise for the staff and the facilities she had. Although she cannot walk, she had been helped into a chair (I was very impressed
with this), and she was chatting to the staff and other clients. She was grateful that her close relatives had taken the trouble to seek out this care home over some time and was delighted with her bedroom and routine.


I know that over the year there had been a few concerns about her health, and there had been referrals to hospital, but these had obviously been dealt with by the care staff of the home and certainly she was happy and well. It was also obvious that all the staff knew her personally and she was treated with dignity, respect and friendliness. I was very impressed.

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Review from J P (Sister of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending Oak Springs as a care home that provides all that is expected and more.
My brother has been a resident for nine months and has settled in well. He is cared for in a respectful and dignified way with the staff encouraging him to participate in activities etc.
His
medical needs are attended to professionally and he is accompanied to any specialist appointments etc by a member of staff. I am informed regularly of any information relating to my brother, where it be good news or otherwise.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you for your kind words. I will pass your positive comments on to the team at Oak Springs.
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Review from J G (Son of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mother has been in the home for just over three weeks following discharge from hospital where her mental state had taken a turn for the worse. I had my doubts whether she would ever get back to her old self but largely due to the excellent care, kindness and support given by all the staff,
her improvement has been remarkable and she is smiling once more.
The home has a good feel to it the moment you walk through the door. This is helped by the fact it is a new build facility with plenty of light and air but most importantly by the dedication of the staff who obviously have many demands made on them due to the nature of dementia care.
The pre and post admission procedure was very well handled by both the manager and her assistant who did an assessment on my mother whilst she was in hospital.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you for your positive feedback, I will be sure to pass on your kind words to the staff.
Kind regards
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Review from K C F (Friend of Resident) published on 16 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The quality of care and the overall management of Royal Oak improved considerably over the two years of residency.
Many thanks go to all of the team, in particular, those who worked on the Dementia floor. Such a well run, positive and genuinely caring unit. They accepted my friend for who she was,
helping her to share her character and be loved by those around her. Her last years, days and nights were lived to the full and her passing was treated with the utmost dignity and respect.
Many fond memories created and remembered forever xx
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Review from Patricia C (Relative of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and helpful. Rooms clean and everywhere smells fresh.
Reply from Andrea Lyon, Manager at Oak Springs Care HomeThank you for taking the time to review Royal Oak Care Home.
The feedback you have given us is wonderful, I will be sure to pass your kind comments on to all our team.
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Review from A K (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with mum's care. The staff are lovely and caring on mum's floor and she always looks smart and well cared for.
Reply from A Lyon, Registered Manager at Oak Springs Care HomeThank you so much for your positive review, we strive to deliver the best person-centered care.
Kind Regards, Home Manager.
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Review from Joan B (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and supportive of the residents and their families.
First floor residents are treated with dignity and respect. A lady always ensures the residents have fun music and opportunity to converse with her about past experiences and memories.
Another lady is kind and excellent and always
willing to listen to concerns of the family and there is a gentleman that provides great quality overnight care.
Ground Floor, our mother is well cared for with opportunity to maintain good mobility and to take part in the activities. The activity staff are excellent and provide interest and stimulation.
There is a male carer who is always willing to listen to family concerns. He is kind and caring as are the majority of the care staff.
Having our mother and father in Royal Oak Care Home help us to feel reassured about their wellbeing. Thank you.
Reply from A Lyon, Registered Manager at Oak Springs Care HomeThank you for your positive feedback. The staff will be happy to know that the service that they provide is excellent. We all try to strive and provide our residents with the best possible care that we can.
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Review from Patricia D (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in the home for a week. She was not keen to leave her home but it was inevitable. She is now much nearer to her family. The warmth of her welcome was great. Staff have very speedily got to know her likes and dislikes. They are attentive to all on her floor and their manner towards
residents that I have witnessed is exemplary.
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for Oak Springs Care Home is calculated as follows: ( (496 Excellents x 5) + (179 Goods x 4) + (48 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 729 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Andrea

Andrea Lyon

Job Title: Home Manager Joined: 2010

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.


Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.


Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda

Amanda Pettitt

Job Title: Deputy Manager Joined: 2010

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.


As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.


In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

Roisin

Roisin Chaplin

Job Title: Activity/Community Coordinator Joined: 2021

I have been an Activity and Community Coordinator with Oak Springs since October 2022.


I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.


I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

Jessica Griffin

Jessica Griffin

Job Title: Senior Health Care Assistant Joined: 2021

I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

Rachelle

Rachelle White

Job Title: Head Chef Joined: 2017

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.


In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!

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