
I have always found the staff to be approachable, supportive and caring. I am so gratefulJ V(Friend of Resident/Service User)

The team here are angels, so caring dedicated and attentive. Highly focused on what is bestGillian T(Daughter of Resident/Service User)

I can relax knowing my mum is in a loving care environment receiving the care that caters for herSamantha S(Daughter of Resident/Service User)

I have always found the staff to be approachable, supportive and caring. I am so gratefulJ V(Friend of Resident/Service User)

The team here are angels, so caring dedicated and attentive. Highly focused on what is bestGillian T(Daughter of Resident/Service User)

I can relax knowing my mum is in a loving care environment receiving the care that caters for herSamantha S(Daughter of Resident/Service User)

Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, providing high-quality residential, dementia and respite care for older adults within a warm, welcoming and supportive environment. The home is dedicated to ensuring every resident is treated with dignity, compassion and respect, while encouraging independence and meaningful daily living.
Led by the Registered Manager, the experienced and values-driven care team delivers personalised support tailored to each resident’s individual needs,...
Care Provided by Oak Springs Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.
Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.
The price(s) shown are provided by the care home. Contact Oak Springs Care Home for full pricing details and T&Cs.
Contact Oak Springs Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sandstone Care Group
- Private Owned
Person in charge
- Andrea Lyon(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Visiting
- The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.
Parking
- Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.
Oak Springs Care Home Reviews (127)
Oak Springs Care Home has a Review Score of 9.6 (9.609) out of 10, based on 62 reviews in the last 2 years.
Over all time Oak Springs Care Home has 127 reviews.
Never had a bad experience with the home, staff, or management. My friend always seems happy whenever I see or speak to them. Staff are always happy to help and seem professional at all times. Good energy from the moment you walk in!
Kind Regards.
Staff extremely respectful to mother and her visitors. My mother feels looked after and as happy as she could be.
It's nice to see how happy your mum is, especially once we assessed her further and moved her to a more suited environment.
It is so important to us that our residents are in an environment that is suited to their requirements and wishes.
Every time I see your mum, she has a big smile and is excited to tell me about her daily activities.
My father joined Oak Springs Care Home in July 2021, obviously a difficult time for everyone due to the Covid pandemic/restrictions. Initially, we found the care inconsistent for the first few months. I would telephone to ask that my father be washed/shaved/dressed every day, a reasonable family request. He was often in bed, probably too much as he has a catheter and requires movement to support/aid the bladder. Eventually, we have seen an improvement in his personal care. I still do have to request that he is in his chair, presentable for his visits. We are seeing a marked improvement now. Thank you.
I am sorry to hear that you felt the care was inconsistent at the beginning of your father's care. I will certainly look into the consistency of communication with new residents and families coming to live at Oak Springs.
However, I am pleased that you are now feeling...
My mum has only been in this care home a short while. So far I am very impressed with the care home and its facilities. The rooms are beautifully designed with ensuite bathrooms and very clean. The management went over and above in helping me to secure a place for my mum and I can't thank them enough.
Kind Regards.
When Mum died in August 2021 in her room at Oak Springs, no one from management contacted us until we ourselves wrote the following week to ask for more information about her death.
We would like to thank some of the individual carers who looked after Mum, but the management ethos needs to fundamentally change before Oak Springs will feel like a home.
Thank you for your review, I am saddened to read that you felt the management consistently put profit above compassion. I can assure you that this was never the case, our residents are and will always be our priority. I recall several meetings with members of your family when the home became a...
Mum has lived in Oak Springs since November 2020. I was most concerned at first that she might not have liked it. I need not have worried. She loves it! She constantly praises the wonderful staff and says they could not be kinder or more attentive. I have met many of them and they are absolutely dedicated to every aspect of Mum's care and especially to making her life thoroughly enjoyable and full of fun! The amazing activities that are organised; singing, dancing, exercises, bingo, poetry and many more really stimulate the residents and give them so much pleasure. The staff are a delight to know and talk to and are always so reassuring about mum. I truly believe now that Oak Springs is the ideal place for mum to live.
I will be sure to pass your kind words on to all staff members.
I can't thank Oak Springs enough, they have gone above and beyond during the pandemic. The manager has ensured that we are always informed of the latest guidance; Oak Springs ensured that we had a Christmas Day in the visiting pod, we cannot thank you all enough. We had a hot chocolate and mince pie with Mum in the pod, we watched her open her gifts, we sang Christmas songs together, and we were presented with a Christmas photograph of Mum that was just a wonderful idea. Thank you to the manager and staff for always going the extra mile. Thank you for allowing cherished moments during this terrible pandemic, and most of all, thank you for your amazing ideas, and always putting our families at the front of what you do.
Thank you for your kind words, we do try our best to ensure that we can keep the connection between loved ones in this terrible situation that we are in. So happy that you enjoyed our Christmas pod visits. As always, stay safe and keep well.
My wife has been a resident of Oak Springs since January 2020. The care, cleanliness, food and the overall feel is amazing. From caring and understanding reception throughout the caring staff dealing with the day to day concerns of residents is truly outstanding.
Thank you for your kind words, it is a pleasure to be of service to you and your family.
Mum came to Oak Springs on April 4th 2018. From the outset we were welcomed as a family. As I sit beside my lovely mummy on her death bed I am comforted that for two whole years, she has had the very best of dementia care. She has 'lived' with her dementia! And thank everyone on behalf of our family, from the manager to the carers, cooks, night staff I never met, laundry ladies, cleaners, reception, hairdresser; what an amazing team. We love you and we thank you from the bottom of our hearts.
Thank you so much for your kind words Julie. It has been our pleasure to be apart of your family, it has been an honour to care and be apart of your mums life and we will never forget her, each day she brought a smile to our faces. You will always be apart of Oak Springs family. Andrea and team, of Oak Springs Care Home.
My mum has lived at Oak Springs for 2 years and I can honestly say she has been so happy and well cared for. Sadly mum passed away due to illness. The care and compassion was a credit to them. The managers even brought her back from hospital to spend her final days with staff that she knew and loved.
I visit a family member at Oak Springs and I am very pleased with the home. The staff interact with residents well and they can't do enough for us. The management are always very helpful and supportive.
Staff busy getting through assigned jobs. Too busy to spend with residents - only able because of time to instruct on the task they have requested eg, 'hold this, lift your foot' etc. Rarely observed talking with residents.
Thank you for your review. I have looked through the CCTV footage and do find that staff interact well with our residents, they are however very busy in the morning assisting residents with personal care, I notice that your visits are usually in the morning time. Staff do spend time with each resident interacting, however, I will observe more closely.
Our dad was only in the care home for a short while, but this did not alter the excellent care he received from the staff. The management, in particular, have gone out of their way to help and support our family at a very difficult time. They continue to do this even though he is no longer there.
Thank you for your kind words.
At first, this home was fantastic, the girls on the first floor go above and beyond for the residents. The problem with this home is the management team. I cannot tell you what as a family we really think of them as its not that sort of forum but suffice to say if I knew that my mum would have been treated the way she was by the management team I would never have agreed to allow her to stay here. I really wish I could say more but I can't but sometimes silence speaks volumes.
Went to Liverpool to see my cousin who has been in there for about a year, and turned up unexpectedly. She was cheerful, nicely dressed, relaxed, comfortable and full of praise for the staff and the facilities she had. Although she cannot walk, she had been helped into a chair (I was very impressed with this), and she was chatting to the staff and other clients. She was grateful that her close relatives had taken the trouble to seek out this care home over some time and was delighted with her bedroom and routine.
I know that over the year there had been a few concerns about her health, and there had been referrals to hospital, but these had obviously been dealt with by the care staff of the home and certainly she was happy and well. It was also obvious that all the staff knew her personally and she was treated with dignity, respect and friendliness. I was very impressed.
My brother has been a resident for nine months and has settled in well. He is cared for in a respectful and dignified way with the staff encouraging him to participate in activities etc.
His medical needs are attended to professionally and he is accompanied to any specialist appointments etc by a member of staff. I am informed regularly of any information relating to my brother, where it be good news or otherwise.
Thank you for your kind words. I will pass your positive comments on to the team at Oak Springs.
The home has a good feel to it the moment you walk through the door. This is helped by the fact it is a new build facility with plenty of light and air but most importantly by the dedication of the staff who obviously have many demands made on them due to the nature of dementia care.
The pre and post admission procedure was very well handled by both the manager and her assistant who did an assessment on my mother whilst she was in hospital.
Kind regards
Many thanks go to all of the team, in particular, those who worked on the Dementia floor. Such a well run, positive and genuinely caring unit. They accepted my friend for who she was, helping her to share her character and be loved by those around her. Her last years, days and nights were lived to the full and her passing was treated with the utmost dignity and respect.
Many fond memories created and remembered forever xx
Staff friendly and helpful. Rooms clean and everywhere smells fresh.
The feedback you have given us is wonderful, I will be sure to pass your kind comments on to all our team.
Very happy with mum's care. The staff are lovely and caring on mum's floor and she always looks smart and well cared for.
Kind Regards, Home Manager.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Oak Springs Care Home.
- 01 Aug 2026Organiser: Oak Springs Care Home
Awards / Recognitions (2)
- 04 Oct 2024Recipient: Oak Springs Care Home
- 04 Oct 2024Recipient: Sandstone Care Group
Meet the Team (5)

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.
Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.
Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.
As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.
In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

I have been an Activity and Community Coordinator with Oak Springs since October 2022.
I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.
I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.
In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Springs Care Home to verify any information. View our terms and conditions. Oak Springs Care Home has an Enhanced Service -more info.