Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED
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9.6 125 Reviews
  • Oak Springs Care Home, Liverpool
Oak Springs is a purpose-built specialist care home located in Wavertree, Liverpool, providing high-quality residential, dementia and respite care for older adults within a warm, welcoming and supportive environment. The home is dedicated to ensuring every resident is treated with dignity, compassion and respect, while encouraging independence and meaningful daily living.

Led by the Registered Manager, the experienced and values-driven care team delivers personalised support tailored to each resident’s individual needs, preferences and routines. Compassion, professionalism and person-centred care remain at the heart of the home’s approach, helping residents feel safe, comfortable and well supported at every stage of their journey.

Accommodation at Oak Springs has been thoughtfully designed to create a calm and homely atmosphere. Each resident benefits from their own private en-suite bedroom, offering comfort, privacy and relaxation, while spacious communal lounges and welcoming social areas provide opportunities for companionship, activities and connection with others.

The home places a strong emphasis on enhancing quality of life, supporting residents to remain active, engaged and connected to the people and interests that matter most to them. A varied programme of meaningful activities encourages social interaction, emotional wellbeing and continued independence wherever possible.

Oak Springs also provides specialist dementia support within an understanding and reassuring environment, alongside flexible respite care designed to offer short-term support and peace of mind for families and carers.

Combining expert care with genuine warmth and compassion, Oak Springs offers a friendly and inclusive community where residents can feel valued, respected and truly at home.
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Care Provided by Oak Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1495
  • RESPITE Self-Funded Residential Care: from £1513
  • RESPITE Self-Funded Residential Dementia Care: from £1645

Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.


Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.

The price(s) shown are provided by the care home. Contact Oak Springs Care Home for full pricing details and T&Cs.

Contact Oak Springs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oak Springs Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrea Lyon (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process.


    Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends.


    To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times.


    Please contact the team to arrange a visit or request further information — they will be delighted to help.

Parking

  • Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.

Oak Springs Care Home Reviews (125)

9.6

Oak Springs Care Home has a Review Score of 9.6 (9.598) out of 10, based on 61 reviews in the last 2 years.
Over all time Oak Springs Care Home has 125 reviews.

Overall Experience
  • 96
  • 22
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Date Published
  • 125
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Reviewer Connection to Oak Springs Care Home
  • 54
  • 22
  • 6
  • 6
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  • 4
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Total of 125, showing 41-60
Review from Diane G (Wife of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband entered Oak Springs at the end of May. The first few weeks were difficult, then he was moved from floor 1 Maple to the top floor, Willow. Life for him improved, therefore for me as well.
He is not happy but mostly content. He would like to be at home. The staff are all caring and treat him
with respect and dignity. If a problem arises, I am always helped by the management to discuss and sort them out.
The floor manager is always in full control, and if my husband is upset or has a problem, it will be sorted by them. Overall good.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your feedback, it is a difficult transition for residents and their loved ones moving in to a care home. We are happy to know he is content now. Kind regards Andrea
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Review from Peter L (Cousin of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have no criticisms at all with the care home. My cousin has been a resident for several years, and I think his needs are more than catered for by exemplary staff.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your 5 star review, it means so much to us all at Oak Springs. Kind Regards Andrea Lyon
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Review from Christie G (Granddaughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff on Willow are AMAZING. They have given my nan a home. My nan is the happiest she has been in years. Julia and the team are fantastic.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeIt is our absolute pleasure to care for your nan. Thank you for your fantastic feedback. Kind regards Andrea Lyon
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Review from Stephen W (Son of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is upsetting when your mother has to move into a home. It is reassuring, though, when you see so many staff speaking nicely to your mum and having a joke. It is not just the caring staff who are kind; the cleaners, etc., are too. Some of the caring staff are wonderful. They do more than their job
requires. They are caring people.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your lovely feedback, I will ensure to pass your comments over to the team. Kind regards Andrea Lyon
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Review from David G (Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having lived in a free and controlled lifestyle for many years, I found it a little difficult to be so restrained and "locked" in at the weekends and night time. Having my friends and former colleagues call to visit has been a big relief. I appreciate the excellent security. I would appreciate the meals
being served at a hotter temperature.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you so much for your feedback, all noted and we will ensure that your requests are actioned. Kind regards Andrea Lyon
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Review from Graham K (Son of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is safe and cared for at Oak Springs and is fed and watered.
The food could be better but I appreciate that elderly people can be quite fussy and this is mass catering.
Activities could be more frequent and varied but mum often chooses not to join in. Staff are generally good/very good but there
is almost constant flow of care staff so more needs to be done to ration them.
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Review from C I (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law receives excellent care from all the staff on Willow Suite, it's a well run unit. Always spotless, friendly staff - very caring and have a smile and laugh for all the residents.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your feedback, I will be sure to pass on your kind words. Kind Regards Andrea lyon
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Review from S D (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff on Walnut Suite made Mum welcome. They are kind, thoughtful and have a great sense of humour. Mum is the happiest I have seen her in years. There is an amazing range of activities and trips that keep her mind active. Her ensuite room is very spacious, and Mum was encouraged to make it
homely. I am so grateful for everyone's care and love. Moving Mum to Walnut Suite was the best thing ever.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your review, Its lovely to know that mum is happy living at Oak Springs. I will ensure that I pass your lovely feedback to all the staff on Walnut suite. Kind Regards Andrea lyon
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Review from B D (Son-in-law of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute my mother in law moved into Walnut Suite at Oak Springs, she started to 'live' again. All the staff treat her with care & affection. She told me she feels 'at home', which was important to me. 'Mum' has settled in well and made friends, and more importantl,y looks forward to every day
and the fun things that are on offer. We can't ask for more.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review us at Oak Springs. We really appreciate your positive feedback. Kind Regards Andrea Lyon
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Review from Roger T (Husband of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If there is a better care home, I'd like to know where it is! I can't speak highly enough of the staff. Pleased that my wife was able to come here.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your wonderful feedback, I will be sure to pass on to the staff. Kind regards
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Review from Cheryl B (Daughter-in-law of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was a resident here for about 8 months until she passed away on 1/4/25. The day she went from Oaksprings into hospital.
I always found the carers friendly, helpful and happy to explain things to you. The Activity staff always tried to get everyone involved in craft, knitting, bingo
etc I would especially like to thank one staff member in particular who really took charge when my mother-in-law was ill but I must also say how disappointed I was with the 2 managers who sadly couldn't pick up the phone to offer their condolences when my mother-in-law passed away neither made any contact with us.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your review. I was with your mother-in-law up until the ambulance crew arriving, I am sorry that you feel that managers was not in contact with you. But I did speak to your husband again when he came to the home to collect your mother-in-laws personal belongings. Maybe this was something he had not communicated with you.kind RegardsAndrea Lyon
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Review from S L (Son of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff. Friendly and go out of their way to support residents and family alike.
As a family, we feel that Mum has settled in remarkably well and all her needs are catered for.
You can't put a value on leaving mum after every visit and reassured she is safe.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review Oak Springs Care Home, your lovely feedback will be passed on to the staff. Kind regards Andrea
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Review from Ruth S (Daughter of Resident) published on 9 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Springs has been a game-changer for my dad. He was in a different home before and had deteriorated quite quickly. The change I've seen in my Dad since coming here is unbelievable. He is always happy and so content now and the staff go above and beyond. The daily activities are amazing and everything
feels very much personable. My dad doesn't feel like just a number. They know him, his likes, his dislikes and it feels like a 'family' when visiting. Thank you so much for taking good care of him!
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind review, it really does mean a lot to us all to know we are making a positive impact on our residents and family's lives. Kind regards Andrea
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Review from Kay G (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident of Oak Springs for over two years. At 91 she became ill and was taken to hospital and then released back to the care home on end-of-life care. I was privileged to stay with Mum in the care home for the last couple of days of her life. I cannot praise the staff enough. She was treated
with so much kindness and care. The staff were wonderful with Mum and myself. I am so grateful for everything they did for Mum and myself. Nothing was too much trouble.
They made a horrible event a lot easier. Mum was kept comfortable to the end and treated with dignity and respect.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind review, it is important for us to have our residents back home to the environment they are familiar with, staff they know and a place that's home, of course it's so sad for us to lose any of our residents, but it's the last greatest care we can deliver to ensure their passing is dignified with everyone around them who genuinely does care. I will be sure to pass your kind words on to our lovely staff. Many thanks Andrea.
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Review from R H (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father was a resident at Oak Springs from early in 2023. He had dementia and it was a difficult decision for him to be placed in care. He passed away early this month. The staff and care of Dad was wonderful. He was content, happy and so well loved by the staff. My family will always be grateful.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind words, it was an absolute pleasure to care for your father, I will be sure to pass your compliments on to the staff. Kind regards.
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Review from M H (Wife of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to thank all the staff at Oak Springs for the wonderful care given to my husband during his time as a resident with O.S. He was admitted as a full-time resident in March 2023. From the time of his admission he was treated with great care, respect, and understanding myself and my family are full
of gratitude for those who looked after my husband so well. We cannot thank the carers and all those in Oak Springs enough. My husband was content and calm throughout his time with O.S. and even though he was unable to communicate efficiently the staff met his needs with care and dignity. It gave me great peace of mind to know that we the right decision. Sincere thanks.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind words, it was our pleasure to care for your husband. Kind regards.
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Review from G B (Son of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother recently passed away. The care my Mother received was very good. My Mum was treated as one of the family. Thank you for all your support.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to leave a review. It was a pleasure to care for your mum. Kind regards.
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Review from Judith M (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I were extremely pleased with the care and support my mother received at Oak Springs. The staff were always kind and engaging. Our mother reported the food was delicious. We would happily recommend Oak Springs to families looking for extra care for their loved ones.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review Oak Springs Care home. We really appreciate your feedback. Kind regards.
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Review from J V (Friend of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was a resident of Oak Springs for over 6 years. The care provided has been exemplary. She was cared for during the very difficult period of Covid. Inevitably time was a number of challenges. The manager and her staff always met these challenges in a positive and caring way. They responded
to my friend's needs in an imaginative and creative way. I have always found the staff to be approachable, supportive and caring. I am so grateful for all the care they have provided. Thank you.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your very kind words. We will miss your wonderful friend so much, it was an honour to care for her. Take care and please keep in touch, if you ever pass, call in for a chat. Kindest Regards.
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Review from Gillian T (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend, this care home has made an astounding difference to my dad in such a short time.
The team here are angels, so caring dedicated and attentive. Highly focused on what is best for my dad, his care and safety. Instead of being left to his own devices in his room, with little personal
care, which has happened in other homes, he is gently encouraged into communal areas and engaged and conversed with. His personal care has also increased and he has never looked better.
I cannot thank the team enough, four members of staff in particular.
My dad is happy, settled, cared for, and safe.
I visited and assessed a lot of homes in my search for the right one for Dad. I'm
so happy we chose Oak Springs.
Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind words. It is our pleasure to care for your dad.
Kind Regards, Andrea
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for Oak Springs Care Home is calculated as follows: ( (496 Excellents x 5) + (179 Goods x 4) + (48 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 729 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (5)

Andrea

Andrea Lyon

Job Title: Home Manager Joined: 2010

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.


Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.


Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.

Amanda

Amanda Pettitt

Job Title: Deputy Manager Joined: 2010

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.


As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.


In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.

Roisin

Roisin Chaplin

Job Title: Activity/Community Coordinator Joined: 2021

I have been an Activity and Community Coordinator with Oak Springs since October 2022.


I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.


I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!

Jessica Griffin

Jessica Griffin

Job Title: Senior Health Care Assistant Joined: 2021

I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.

Rachelle

Rachelle White

Job Title: Head Chef Joined: 2017

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.


In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!

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