Nelson Lodge

My sister and I were worried about moving mum to Nelson Lodge from a different care home. However, the process was made smooth and easy by the excellent staff there. All the carers have been exceptionally kind to Mum and helped her settle in. Their facilities are excellent and management of visits easy and welcoming. I wish we had moved mum into Nelson Lodge at the start of her care home life. Thank you, everyone!

Thank you from the bottom of our hearts to mum’s Nelson Lodge family.

My nan has been a resident here for over two years. The care staff are nothing short of exceptional - it's amazing to see how kind they are to her when we visit, but also when we aren't there (she's a regular feature on the newsletter and Facebook page!). The home itself is lovely too - clean and well kept. I really can't think higher of Nelson Lodge - the staff are really fantastic.

As a family, we were very anxious about Dad going into a home whilst COVID restrictions were still in place. However, staff at Nelson Lodge settled Dad into their home during the November lockdown with all the care and compassion we could have asked for. The staff keep the family updated and it is never too much trouble whenever we call to see how Dad is. We have been able to stay in contact with Dad through video calls as often as we like and this certainly helped me to feel that we are still a family. The staff have all been very helpful during these calls as Dad often struggles with the new technology. All the staff are very friendly to Dad and the atmosphere within the home is of a calm, relaxed homely feel. Staff join in the organised themed days making them fun for the residents and makes me feel Dad is not missing out but actually gaining through being in such a happy environment. The manager, as well as all staff, is very approachable should you have any questions or concerns.

My dad went in for emergency respite care on New Years Eve following a series of falls and subsequent decreasing mobility. He ended up staying for a month and the transformation in him has been amazing!. He has put on weight and the improvement in his mobility is remarkable. In his own words 'you couldn’t fault the food, especially the puddings!'. Staff are super friendly and helpful. Would definitely recommend 5*.

The dedicated team at Nelson Lodge are true professionals with compassion. They are providing the quality of life my mother deserves and she is thriving on it. She now looks better than she did several years ago (not bad since she's over 90 with a neurodegenerative disease) and she's happy and content. She needs 24/7 attention which she gets from the great members of staff who treat all the residents like their own family (or better). The environment is functional, always clean and homely enough. The food is excellent (I've sampled it a few times) and visiting was always welcome, any time of the day (before the current restrictions). Mum was/is in the best place especially during these difficult times, as I know the staff went above and beyond (where they could) Government guidelines.

Staff are very kind and attentive, know all residents names. Mum was put on a soft food diet, which is presented in many different ways. Being served smaller portions has been the success to her eating. There can be very few places better than Nelson Lodge.

The change in our mum is all down to the staff at Nelson Lodge and I can’t thank them enough.

My grannie has been at Nelson Lodge for a while now. The staff are always friendly and helpful when I have been in to see her. Now we cannot visit they have been great at setting up calls and FaceTime so we can still be in contact. Nothing is too much trouble. The home is always clean and my grannie's room is too. She seems really happy there and well looked after, well fed and cared for. I would highly recommend this home to anyone. Keep up the amazing work team.

It can be a worrying time when your loved one needs to go into a care home but from the first visit to date, we have been consistently impressed with the high standards of care and feel my uncle is in a safe and lovely home, surrounded by excellent staff. We can visit as often as we like which is great.

Our initial impression, however, is very positive and is reinforced by how settled and happy our friend is after only a couple of months, having moved here from her home of 50 years.

The standard of care is very high with caring attention to detail always evident. The carers all show dedication and maintain a very happy atmosphere.

The building, the rooms were excellent, but not enough staff.

My Father is very happy in Nelson Lodge. He is well fed and cared for. The staff are always welcoming and cheerful.

I have found the whole experience very positive. The building is excellent in layout and cleanliness and the staff at all levels are helpful and engaging and take their care responsibilities seriously and with good humour.

My experience is as the daughter of residents. Both my parents went there to live but had very different needs. Unfortunately, my father died at the end of 2017. The home has supported my mother through this very sad time. Mum is frail and extremely anxious, she needs constant encouragement to do what she is able to do for herself and the reassurance that there is always someone on hand should she need it is invaluable. We find the staff (not only the carers) are kind, sympathetic and considerate.

As a family member I feel welcome at any time and quite 'at home' when I visit. It's easy to pop in for a chat, a cup of tea and from time to time stay and enjoy a meal, or join in an organised activity.

The management encourages feedback, opinions and ideas and holds meetings to exchange information. If I have any questions or concerns I have no qualms about approaching staff as they always do their best to address any issues.

The care home is a lovely, clean and happy place. The carers although very busy have always got time for the residents and are helpful, kind and supportive.

As a visitor only I find everything very satisfactory the staff are excellent and very helpful.

Sometimes it is hard to get them up but once they get motivated, they usually enjoy some exercise.

Most impressed by care - facilities and friendly staff.