Nelson Lodge

We can't thank Nelson Lodge enough for the care and attention the team have given Dad. The building itself and rooms and decor are in desperate need of refurbishment but that is quickly forgotten due to the amazing team they have. Dad isn't an easy person to please and he has high praise for the team. Decor is secondary when it comes to care standards. The team are very natural with the residents, befriending them, which we feel goes a long way to reassuring residents who have anxiety needs that arise from Dementia and Alzheimer's. Thank you everyone.

My friend was isolated in her own home. Since making the decision to move to Nelson Lodge she has gained a new group of friends, has company, feels safe and has a newfound zest for life. The care staff work so hard, very friendly nothing is too much trouble. The activities have improved this past month, the manager always has time for a chat and their team work hard to constantly strive to evolve and grow. The receptionist is so welcoming and the home always has a good feel about it, lots of laughter, singing and dancing.

My aunt was here for just over four years. We were happy with Nelson Lodge and the staff in every way.

My family are always made welcome and the staff are very friendly.

I have worked as a carer in care homes and find Nelson Lodge to be generally very good. Staff are always friendly and helpful but the resident I visit would like to see the same faces all the time realistically we know this is not possible, everyone is entitled to a day off. The food is very good but sometimes it's not to the resident's personal taste which is why it is marked down. Value for money, resident think it's expensive but I have worked in more expensive homes. As with all new experiences, there is a learning curve for residents and staff alike, the aim should be to meet halfway this being done successfully. I am no longer in the care industry due to retirement.

A wonderful care home with wonderful staff always very helpful and friendly. The utmost care is taken to all residents and whenever I have visited the home is spotlessly clean. I am very happy my mother is in Nelson Lodge and I thank everyone there for their great service.

My mother has been a resident at Nelson Lodge for over 4 years and has been very happy there. The carers have done a great job in looking after her and have made extra efforts to ensure that her needs are met.

Mum came to Nelson Lodge for respite care for three weeks. Having been before for respite Mum looked forward to returning and was not disappointed in any way. The accommodation met her needs and the team moved items/bed to suit her - and were happy to do so. The food was of a high standard and was adapted with ease to suit her dietary needs. The care staff are amazing, happy, helpful and very caring. Well managed and missed when not there. Mum is looking forward to returning.

My grandfather stayed at Nelson Lodge for respite. As a nurse, I immediately felt comfortable that the management was competent and knowledgable and the care staff so kind and caring. My grandfather loved his stay and felt at home. We will certainly be using the home again in May this year. The home has a warm, friendly feel to it, and nothing was too much trouble, and everyone always had a smile on their faces. Highly recommended.

My friend has lived at Nelson Lodge for four years. In this time staff have supported her to keep her independence, she is happy, safe and the staff are very kind. The home has a lovely feel to it with good laughter and activities. The management team are always available for a chat, always met with a friendly face from reception. I would highly recommend the home to anyone.

My father has been treated with dignity and respect. The staff always take the time to listen and ensure my father is included in the activities that he likes, particularly the nights in the pub with dominoes and cards. The food is good, and you can always order off the menu if you do not like the choices. Always a lovely, warm welcome. Nothing is ever too much trouble.

As a full-time carer for my husband for ten years, I needed respite to visit my family in Australia. This has been the first time my husband decided to experience care in a residential care home rather than care at home. He has been much happier in Nelson Lodge, more stimulated and cannot praise the care enough. He has felt very safe and valued. He is prepared to arrange another date for him to come in when I require further respite. We cannot praise Nelson Lodge and the carers enough for the care given to him as a temporary resident.

Thanks again for the care received.

My Grandma has been in the home for about six months. It was a very tough decision but we couldn't have been in better hands. Everyone is so kind and it shows they care about the people they look after. The carers are attentive and nothing is too much trouble. The process of moving Grandma into the home was made so much better by the office staff and from the first phone call, we knew as a family this was going to be the right place. Grandma enjoys the home and especially the live entertainment and is very happy which is the most important thing for us as a family.

So happy with the care you gave my husband. The staff, management and all other staff were really good to him. Could not have wished for better.

I had a family member live at Nelson Lodge for a short period of time. The whole process was made very easy by the very friendly and welcoming staff. It was lovely to see how happy not only my loved one but all of the residents appeared to be. Overall, a great home that I would highly recommend.

My nan has been at Nelson Lodge for twelve months, in this time she has thrived, so much healthier and happier. The staff go above and beyond and nothing is too much trouble. The manager is experienced and focused on the home being person centred. I would recommend the home to any of my family or friends.

Pleasant vibes, everyone friendly and happy.

On the whole, it was a good experience. Mum was looked after well and the staff were helpful and cheerful. After a few weeks of rest and relaxation, Mum had improved a lot and her back pain had subsided. She enjoyed seeing the carers and having a chat and also having her meals with others. We would definitely use it again when necessary.

I would highly recommend Nelson Lodge to anyone.